- 販売時点情報管理 (POS)
Does the job effortless
製品を使ってみた感想： Amazingly fast (instant) response time and a true pleasure to deal with
Easy to use and simple to setup. Fast working
'extra's' need a bit more flexible options
Hi Rene, it's been a hard few years with Covid which is why we're so pleased that we've been able to help you through some of the tougher times with our affordable pricing and great customer support. Thanks for leaving us your wonderful feedback!
Amazingly Intuitive, Consistently Impressive
製品を使ってみた感想： See Pros, above.
Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.
Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".
Hi Shaffin, "only an Airbus offers a shorter, and smoother, takeoff" should definitely be our new marketing slogan; love it!! Delighted that you're finding the system so customizable and easy to scale. I note your points on the colour codes and coupon codes and will pass that along for our Dev to look into. We always try to incorporate great feedback once it's useful for all our clients, so thanks for taking the time to let us know how we can improve. Kind regards, Adele
Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help.
I cant think of anything, they are really good
Welcome back! We're delighted that our exceptional customer service played a key role in your decision to return after over 10 years of being a part of the Sirvoy family. Your satisfaction is our top priority, and we're always here to provide you with the best customer service possible. If you ever need assistance or have questions, don't hesitate to reach out. Thank you for choosing Sirvoy to help run your hostless lodge efficiently. Your feedback is greatly appreciated! Jodie
They made it worse
製品を使ってみた感想： Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all.
not much, its adaptable if youare prepared to use clutzy solutions
Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it.
Hello, Thank you for sharing your feedback. We're genuinely sorry to hear about the difficulties you've encountered, and we'd like to provide some insights into the points you've raised. Security Code: The security code is typically sent instantly. If you've experienced delays, it might be due to email provider or spam filter issues. You can set your device as trusted to avoid repeated code requests. Integrations: We understand that you may not be aware of all the available options, and our support team is ready to guide you through these integrations and assist in choosing the ones that best suit your needs. Customer Support: We aim to provide prompt assistance and believe in being there for our clients. You can reach a support representative in seconds for assistance. While some issues may need more in-depth attention, our team is committed to providing solutions and addressing your queries. Software Design and Execution: We continuously work on improving our software and aim to offer competitive options at our price point. For immediate assistance or further clarification, please reach out to our support team. They are dedicated to addressing your concerns. Thank you for your valuable feedback. We hope to make your Sirvoy experience smoother. Regards, Jodie
Sirvoy is great for small hostels and hotels
製品を使ってみた感想： good. it runs the entire business. we use it daily and would be lost without it
Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues
managing channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine
Hi Michael, Thank you for sharing your feedback. We're delighted that you've found our system to be a great fit for your business. Regarding the challenges you mentioned with channel management, we understand that this aspect can sometimes require a bit of extra attention, especially during the initial setup. If you ever need assistance or have questions, our support team is available 24/7. We're delighted you're happy with the support you've received thus far. Thanks for choosing Sirvoy, and we look forward to continuing to assist you in future! Warm regards, Jodie