Sirvoy

Does the job effortless

製品を使ってみた感想： Amazingly fast (instant) response time and a true pleasure to deal with

良いポイント:

Easy to use and simple to setup. Fast working

改善してほしい点:

'extra's' need a bit more flexible options

We just switched and we already love it!

製品を使ってみた感想： We just switched connectivity providers and we are loving it.

良いポイント:

It's very use friendly and customer service is quick and friendly. We like the transparent and flat pricing, perfect for a small hotel like ours.

改善してほしい点:

There's not payment automatization options in Guatemala. So far we have to do everything manually, but no other service offers this in Guatemala at the moment.

Good partner

良いポイント:

Easy to work with and good and fast support.

改善してほしい点:

I have nothing negative to report about Sirvoy

Not easy to work with anymore

製品を使ってみた感想： No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service

良いポイント:

It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable

改善してほしい点:

The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.

Mantis Review

製品を使ってみた感想： it's been an incredible time with them so far. we will definitely do that as soon as we can

良いポイント:

The system has a lot to offer. especially with the current OTA's that we are currently using.

改善してほしい点:

there aren't many OTA's that we can link to the system. eg ( trip advisor )

Does everything I need and more

製品を使ってみた感想： Very satisfactory. Plus all the extra characters required to answer this section

良いポイント:

"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting. It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"

改善してほしい点:

Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section

Sirvoy is the perfect choice for a small hotel

製品を使ってみた感想： Very satisfied with the product. In particular, with the prompt response to support questions.

良いポイント:

Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price.

改善してほしい点:

Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions.

Perfect allround booking system

良いポイント:

Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you.

改善してほしい点:

That the system is quite basic, not that complex and it takes a while for new features to arrive.

A great product for hotels

良いポイント:

Does exactly what I want it to do. Customization of rooms, prices, calendar etc

改善してほしい点:

I would have liked to be able to customize the wording

very happy

製品を使ってみた感想： excellent, always very good and knowledgeable staff

良いポイント:

Always helpful and easy to use. Support is quick and efficient

改善してほしい点:

nothing. I have found nothing to dislike

Sirvoy works. Well. Very well and really straight-forward.

製品を使ってみた感想： Easy.

良いポイント:

It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

改善してほしい点:

Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

Reliable for a channel manager

製品を使ってみた感想： very good, just lacks the ability to accept payments on our behalf for Indonesia

良いポイント:

ease of use, fast customer service support

改善してほしい点:

no payment option available for indonesia to have guests pay directly after booking

Very good support!

良いポイント:

I want to thank the amazing 24/7 technical support team. They are always quick to help whenever I have questions or issues. Knowing I can get assistance at any time makes my experience much easier. Thank you for your great support!

改善してほしい点:

As a new user of the reservation platform, I appreciate the service so far. I still have a lot to learn about using it effectively, so I’ll hold off on specific requests for now. Thank you!

Great Company

製品を使ってみた感想： excellent

良いポイント:

Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help.

改善してほしい点:

I cant think of anything, they are really good

Nataly Answers the Questions!

製品を使ってみた感想： So far so good. Always learning. It takes practice and regular interaction.

良いポイント:

Customer service is fast and easy. Answered my question.

改善してほしい点:

Takes a bit to learn the menus and what they mean, especially for a first time property owner.

So happy with Sirvoy

製品を使ってみた感想： I have worked with Sirvoy before. I had to change platforms at one point, I can't remember why, and I change to Little Hotelier. Sirvoy beats Little Hotelier by far with their amazing customer support. Any questions I have gets answered immediately, where as with Little Hotelier you wait for weeks. Sirvoy is easy to use, easy to set up. Definitely recommend.

良いポイント:

Customer service is best to none. It's user friendly, easy for non computer geeks.

改善してほしい点:

Nothing so far. I don't find it easy to work online, but Sirvoy is constantly there to support and help me wherever I need.

Uncomplicated perfect solution

製品を使ってみた感想： V professional service, uncomplicated, intuitive and functional. Customer service is educated and knowledgeable (even if based overseas- no perceptible language barriers)I've been surviving with Wix Hotels- which is a shockingly poor booking engine and does not any way compare to the superior quality of Sirvoy's.

良いポイント:

Love the fact that you just drop the HTML code into your website and away you go.

改善してほしい点:

nothing so far- I'm on the free trial so hopefully nothing will change once I'm paying for the service

Simply outstanding

製品を使ってみた感想： The hotel is open all year but we are seasonal which means that I sometimes have young and not too experienced staff during the summers. However, the software is so user-friendly, that they quickly learn how to use Sirvoy. And if the staff make an error, it is an easy fix for me to adjust or for the staff to click on the support-chat button and ask. The Statistics page is a life saver. When Corona hit us and some of the possible reliefs we could get, were based on proof of how much our hotel was at loss exactly during March and April comparing to the year before, it took me 2 seconds to get the info. And the support makes me feel safe as it's a big responsibility that everything works.

良いポイント:

I am an owner of a hotel that I suddenly inherited a few years ago. I took over when the booking system was very dated and I needed the best, the simplest and the most user-friendly booking system on the market with the absolute best and quickest support. I spent several hours in meetings on the computer with the salesmen of different booking systems as they went over their software through screen sharing. What I found was that Sirvoy was the simplest way to get the best overview about what is going on at the hotel. It also has the best option with the mobile view and it´s user-friendly. It became a total relief for our bookkeeper as everything you want goes through Sirvoy, even renting out staff for weddings or renting out our gift shop itself. The customer support is totally outstanding and I can say that with confidence, needing a lot of help with a lot of things in the beginning. Nothing is too big or too small and they always see it to the end with a smile and lightning fast. Sirvoy support listens to us customers when we come with ideas of "how to make the software even better". Everything comes with an easy and competitive price model.

改善してほしい点:

I only have detailed things on my wish list for the software. For example, the system doesn’t support one reservation if a company wants to book a couple of nights, several weeks in a row. Instead, they need to make each stay an individual reservation. In my case, the travel agent got 10 different emails and booking numbers for the same person. However, I can create an invoice with all reservations on the same page, it just can’t be done when making a reservation, just yet. Also, I understand the complexity about channeling different OTA’s such as Booking.com. And if one OTA decides to update/make a change, we sometimes get caught in between (as happened to me), but Sirvoy is right there on the phone, on chat or email to help figure everything out. Oh. And I love how easy it is to close the hotel for weddings etc and how the guests with a code make their own reservations. However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And. I’d love it if I could just use the “add-ons” without having to make a hotel reservation. Sometimes the guests want to invite friends to join them at breakfast. It would be great to have the system being able to create a receipt for “just breakfast” without looking like they stayed in a room. But these are all just minor details.

Excellent product. Quick setup. Outstanding customer service

良いポイント:

Service is always available when I need it. It’s fast and they usually answer my query first time. Setup is simple and intuitive and has all the features I need. Guests find item easy and there are no major issues to report.

改善してほしい点:

It would be nice to have some basic things included in the basic plan (such as more than 1 user account). But most of what you need is included. It’s really a very good product overall.

Almost Perfect, But Not Quite

製品を使ってみた感想： All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything!

Returned

製品を使ってみた感想： I do believe that we were one of the very first to use this software. Our property code is only four digits. It gives us away every time. At some point, we as a company trusted the advice of a very enthusiastic, new, property manager. It was apparent almost right away that we had made a mistake. Unfortunately we had invested a ton of time and money in switching gears. Ultimately we had to go back to SIRVOY. Not only did they accept us back, they made it seamless for us to migrate once again without a glitch. We know now that others may come along, but the adage 'if it isn't broken, don't fix it' should be your motto here!

良いポイント:

It is refreshing to know that no matter when you pick up the phone, someone WILL answer your call. Even during Covid, they were there for us.

改善してほしい点:

In our opinion, there are no cons. WE have nothing but good to say about Sirvoy.

Great HMS and customer support

良いポイント:

Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

改善してほしい点:

It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.

Service and Support

製品を使ってみた感想： Sirvoy support is really easy to reach. They listen to your concerns and problems and find the best solution. Support doesn't give up on a problem. They will find an answer for you. i've had so much trouble with other industry related support that Sirvoy really stands out in a positive way.

良いポイント:

I found it very easy to set up. I spent several months trying out different software packages. IIt is very friendly for staff, and love the SUPPORT. They think outside the box and really try hard to find solutions.

改善してほしい点:

I would like to be able to get better reports or search options.

GöteborgsOperans Guest Apartments

製品を使ってみた感想： I am using Sirvoy for planing for the guest apartments that the GöteborgsOpera have.
The Opera have between 40-45 apartments per year.
by using Sirvoy i can do all parts in my job in one system.
Planing, the daily in checking and out checking of guests, schedules for the cleaners, reports and i can also easily sheer it with other either by giving them there one login or by doing a rapport.
I couldn't manage a day without it.

良いポイント:

That it is easy to use and that you can do almost everything on you one.

改善してほしい点:

Since I am using it for apartments and I need to add allot of information about the apartments I would like to be able to attach a document to each apartment/room.

Easy and Simple

製品を使ってみた感想： My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.

良いポイント:

Sirvoy is really easy to use. I just started working with it little bit more than a year ago and got used to it very quickly. Good overview and simple layout makes it possible for anyone to understand it. You can add and change things easily, for example in the calender you can just move a booking from one room to another.

改善してほしい点:

There is not really much to say here from my side. There are some details that could be better. One of them is forwarding details from booking channels, just as breakfast (which is included in our bookings) and the phone number, the country code doesn´t appear in the right spot, you got to change those things manually.