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- 販売時点情報管理 (POS)
Great booking system - easy to use
In our company we save time and money using Sirvoy software.
Works every time - any time :)
Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.
We are most satisfied with this software.
Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele
Amazingly Intuitive, Consistently Impressive
製品を使ってみた感想： See Pros, above.
Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.
Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".
Hi Shaffin, "only an Airbus offers a shorter, and smoother, takeoff" should definitely be our new marketing slogan; love it!! Delighted that you're finding the system so customizable and easy to scale. I note your points on the colour codes and coupon codes and will pass that along for our Dev to look into. We always try to incorporate great feedback once it's useful for all our clients, so thanks for taking the time to let us know how we can improve. Kind regards, Adele
Very good hotel management system for small business.
製品を使ってみた感想： Great and budget conscious for our needs (small hotel) that takes a lot of work out of our hands.
We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).
We would like to have seen a little more development towards creating packages (by combining from existing products/extra services), but as our focus on packages is still quite small, we tend to ignore this.
Hi Robin, thank you for such a lovely review. We are delighted that you are enjoying Sirvoy and that you have found it easy to get started and set up. We appreciate your feedback about the packages and will consider this when making future changes. Kind regards, Katie
Hard for Business Analyst
It is easy to learn, great customer support and workable.
I worked as a revenue consultant and found it difficult to do basic data analysis with Sirvoy. It has a statistic page, but that is all there to it. It lacks the fundamental report like history and forecast reports which every other PMS system can provide. So I checked with the support team whether they can provide us a history and forecast report function that can generate the data to CSV or excel file. And I was told that other customers before me have requested a similar function and they will add my name and email to the requesters’ list. But they cannot give an exact time frame for when it will be implemented. Clearly, I am not alone, and I wonder why Sirvoy can't implement this. If a hotel uses Sirvoy, it is for recording/keeping all important data. But with limited data retrieval and a lack of reports, then it is worth for?
Hi Kaung, thank you for taking the time to leave such detailed feedback. This really helps us understand the needs of our clients when prioritizing future development. We are glad that you had a positive experience with our customer support, we are very proud of our support team! Best regards, Katie
Customer Support is Great
I'm new and learning but it is quick to get support and I like that they have lots of articles to help guide me through the task I'm trying to complete.
It isn't as pretty to look at or find answers to things without contacting support but it's great for the price and the high level of service I get when I ask.
Hi Austin, thanks for your great review. I'm glad you're finding it easy to navigate and that the support is helping you with questions along the way. Have a great week! Regards, Adele