Sirvoy

Great booking system - easy to use

製品を使ってみた感想： In our company we save time and money using Sirvoy software.
Works every time - any time :)

良いポイント:

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

改善してほしい点:

We are most satisfied with this software.

Amazingly Intuitive, Consistently Impressive

製品を使ってみた感想： See Pros, above.

良いポイント:

Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.

改善してほしい点:

Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".

Very good hotel management system for small business.

製品を使ってみた感想： Great and budget conscious for our needs (small hotel) that takes a lot of work out of our hands.

良いポイント:

We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).

改善してほしい点:

We would like to have seen a little more development towards creating packages (by combining from existing products/extra services), but as our focus on packages is still quite small, we tend to ignore this.

Hard for Business Analyst

良いポイント:

It is easy to learn, great customer support and workable.

改善してほしい点:

I worked as a revenue consultant and found it difficult to do basic data analysis with Sirvoy. It has a statistic page, but that is all there to it. It lacks the fundamental report like history and forecast reports which every other PMS system can provide. So I checked with the support team whether they can provide us a history and forecast report function that can generate the data to CSV or excel file. And I was told that other customers before me have requested a similar function and they will add my name and email to the requesters’ list. But they cannot give an exact time frame for when it will be implemented. Clearly, I am not alone, and I wonder why Sirvoy can't implement this. If a hotel uses Sirvoy, it is for recording/keeping all important data. But with limited data retrieval and a lack of reports, then it is worth for?

Customer Support is Great

良いポイント:

I'm new and learning but it is quick to get support and I like that they have lots of articles to help guide me through the task I'm trying to complete.

改善してほしい点:

It isn't as pretty to look at or find answers to things without contacting support but it's great for the price and the high level of service I get when I ask.