Zoho Voice

Zoho Voice good for SMB's who use the Zoho Eco system

製品を使ってみた感想： The best part is the support team who are always willing and dedicated and try to find work solutions.

良いポイント:

All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly.

改善してほしい点:

Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years). I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later.

Non-Sales Review of Zoho Voice

製品を使ってみた感想： Love the support we get in Zoho Voice! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know.

良いポイント:

Liked that we could link it to Zoho Desk and that we could do the configuration in-house.

改善してほしい点:

I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency.

I WISH it was better. I WANT it to be better. I'm beating myself up waiting.

製品を使ってみた感想： Support is responsive, but the app is not well polished.

良いポイント:

Integrated well with the Zoho Suite including voice recordings, SMS logs. App has facial recognition login. This is why we went to Zoho Voice.

改善してほしい点:

1. App in App store is still called Z-Dialer. 2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM. 3. Voice quality is hit-or-miss. 4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps. 5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked. 6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive) 7. Sometimes it doesn't ring. 8. Sometimes the app has to be rebooted to work properly. 9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE. 10. Blocked calls appear to still ring, but when you pick them up... silence.

Zoho Voice love how it works, not setting it up

製品を使ってみた感想： Once its up and running it is easy and convenient to use.

良いポイント:

the integration with other Zoho products

改善してほしい点:

It can be confusing with multiple ways to configure

Improving Everyday - Proven to be a great product

製品を使ってみた感想： In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly!

良いポイント:

Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent.

改善してほしい点:

Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail!

Chief Operating Officer

製品を使ってみた感想： Good set up experience, but sometimes hard when it goes into details because certain features and processes are not yet documented.

良いポイント:

Pricing, Easy to set up, connection into the ZOHO suite working fines

改善してほしい点:

IVR limitations, no European mobile telephone support, support agents are not able to directly grab calls

Needs work but promissing

製品を使ってみた感想： Stability is a big concern. I switched off of Ring Central but may have to go back.

良いポイント:

Low cost option with some good integrations in the zoho platform.

改善してほしい点:

lack of features and slow development. We've been dealing with constant call drops and even incorrectly routed calls (i.e. I would call one number and a completely random person would pick up at a different number). Support has tried to help, but they just keep telling me changes were made. It stabilized for a little and then dropped calls started again.

Great but not the greatest yet!

製品を使ってみた感想： The customer service has been outstanding.

良いポイント:

I like the website and the user platform. It is easy to navigate once in it for a while. Customer service has been outstanding.

改善してほしい点:

I can't set up a call directory for each extension for incoming calls to choose whe they want to speak with. I can't switch from my laptop to my cell phone while on a call if I were to have to leave the office and stay on a call. Also, adding a conference call and not being able to dial in the number is an inconvenience. I should not have to have the number as a contact prior.

Zoho Voice Review

製品を使ってみた感想： Overall I've had a good experience with Voice. I'm still learning with the software but I feel the integration with the other applications works well

良いポイント:

I like the integration it has with the other Zoho products

改善してほしい点:

I don't like that it doesn't have the ability to log an incoming or outgoing text or call as a comment on an active ticket. Also would be nice that an incoming text would create a ticket if a client already exists. Also would be nice if I could set individual check in and check out days along with the hours for my agents.

Good VOIP Solution for Zoho Users

製品を使ってみた感想： Have been using for about 9 months. No complaints.

良いポイント:

Integration with other Zoho One solutions.

改善してほしい点:

Some issues with call connectivity, but that's true with any VOIP solution.

Seamless, Professional, and Easy-to-Implement Voice Solution

製品を使ってみた感想： Overall, as a Zoho One user, we are very pleased with Zoho Voice. The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements. Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution.

良いポイント:

Zoho Voice is incredibly easy to implement, allowing businesses to quickly transition to their system without hassle. The platform provides an impressive suite of tools that cater to the diverse needs of businesses, helping them present a professional image through customizable settings. Features like IVR, custom hold music, call queues, warm and direct transfers, scheduled text messages, and system integrations make managing communications effortless and highly effective. The flexibility to configure these features according to business-specific needs is a major advantage, allowing us to tailor our phone system exactly how we want it.

改善してほしい点:

While Zoho Voice offers a lot of great features, there are a few areas for improvement. The mobile app sometimes faces connectivity issues, which can be frustrating. Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial. The unlimited plans are only available for annual subscriptions, which can be expensive for small businesses that prefer a monthly payment option. Lastly, the integration with Zoho Creator workflows is missing, which would greatly enhance the overall experience for users of the Zoho ecosystem.

ZOHO VOICE - Must have - and get CRM with it.

製品を使ってみた感想： Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good.

良いポイント:

It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable.

改善してほしい点:

The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal.

Excellent - Budget friendly

製品を使ってみた感想： Decent but it needs improvement to feel like RingCentral.

良いポイント:

Super budget-friendly. Love it easy to use and roll out to the team

改善してほしい点:

Sometimes there is a voice quality issue, especially from mobile devices. Iphone

Great Telephony option

製品を使ってみた感想： It has been overall good for what I need it for

良いポイント:

It's speed, its faster than most full CRM's.

改善してほしい点:

There are a few design improvements and features that it should have but doesn't

Growing phone product.

製品を使ってみた感想： Pretty good overall. A little new so some features aren't available yet, but it's clear that zoho is putting the value proposition first.

良いポイント:

Price, responsiveness of support. It seems the are adding features.

改善してほしい点:

Expected closer integration to zoho crm.

Streamlined Communication with Powerful Features

製品を使ってみた感想： My overall experience with Zoho Voice has been very positive. It’s a robust tool that has greatly improved the efficiency of our customer service team by simplifying call management. I would definitely recommend it to other businesses looking to optimize their communication systems.

良いポイント:

What I liked most about Zoho Voice is its intuitive interface and how easily it integrates with other Zoho solutions. I was also impressed with the call quality and the variety of features available for managing customer communications.

改善してほしい点:

Although I generally had a great experience, the setup process can be a bit complex at first. However, once everything is properly configured, it works smoothly and efficiently.

Excellent Product

製品を使ってみた感想： Great experience so far. Once the pain of setup and migration is complete, it is very easy to use.

良いポイント:

Zoho Voice is feature rich and can do many things competitors cannot. Support has been fantastic.

改善してほしい点:

Voice takes a lot to set up. It is not plug & play. The settings are very detailed and it takes a lot to understand and get everything configured.

Integrated telephony for Zoho CRM

製品を使ってみた感想： Excellent. There is some room to make pricing a bit more competitive.

良いポイント:

Integration with CRM. The ability to send messages from Zoho VOICE and Zoho CRM.

改善してほしい点:

Cannot select a CRM contact from Zoho Voice. But once a message is sent, the contact name shows up Zoho Voice if their record is present in CRM.

Good product

良いポイント:

Easy setup across multiple devices, I already use Zoho ecosystem so Voice was a no-brainer.

改善してほしい点:

Pricing for additional agents is too high

Small SAAS Company Solution

製品を使ってみた感想： so far, so good but spending lots of time looking for workarounds in order to make it a success. However, with all Zoho products, support is great and improvements are quick, so looking forward to future updates.

良いポイント:

Moving from previous product was easy. Porting phone numbers was a piece of cake. Support helped with every step of the way.

改善してほしい点:

zdialer app is limited. Could do better job of integrating with CRM a bit tighter (Like allowing automated sms messages from CRM). Also need a way to send SMS from DESK!!!! This is a huge miss

The most user-friendly VoIP system out there!

製品を使ってみた感想： Its been good so far and I am hoping this changes to great in the near future

良いポイント:

its design is super user-friendly, easy to understand.

改善してほしい点:

There is lack of guidance on how to do 10DLC compliance certification correctly.

Zoho Voice

製品を使ってみた感想： expensive and not easy to integrate would change back to ring central if had the time

良いポイント:

somewhat integrates with crm, sms is not nearly as polished as ring central

改善してほしい点:

expensive, primative,somewhat integrates with crm, sms is not nearly as polished as ring central

Review of zoho voice

製品を使ってみた感想： I like the fast chat support service and it has a ton of potential

良いポイント:

it somewhat integrates with other zoho products

改善してほしい点:

quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm

review survey

製品を使ってみた感想： good app amd is helpful to reach customers

良いポイント:

helpful with the agents and features i am so in lnlove

改善してほしい点:

sms i think need a little upgrade as its hard to configure

Our Zoho Voice review

製品を使ってみた感想： Overall Zoho voice does a great job of supporting our business. The only negatives are the technical issues

良いポイント:

The data and analytics. Very insightful.

改善してほしい点:

Technical issues and all glitches. Also, the SMS service with the providers need to improve.