--- description: Nectar Deskを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nectar Deskとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [自動音声応答システム](/directory/30231/ivr/software) > [Nectar Desk](/software/1028120/nectar-desk) # Nectar Desk Canonical: https://www.capterra.jp/software/1028120/nectar-desk ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/1028120/nectar-desk?page=2) > Nectar Deskは、SaaSコールセンターのビジネス・ソリューションです。このシステムは、すべてのエージェントの作業パフォーマンスの管理と制御に役立ちます。 > > 評価：16人のユーザーによる評価は**4.6/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Nectar Deskの対象ユーザー 中小企業からエンタープライズ規模のコンタクトセンターまで。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.6/5** | 16 レビュー | | 使いやすさ | 4.6/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.5/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Nectar Desk ## ビジネスコンテキスト - **価格プラン**: $50.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: ウクライナ語, スペイン語, トルコ語, ドイツ語, フランス語, ポルトガル語, ポーランド語, ロシア語, 日本語, 英語 - **利用可能な国**: アイスランド, アイルランド, アメリカ合衆国, アルバニア, アンドラ, イギリス, イタリア, ウクライナ, エストニア, オランダ, オーストリア, オーランド諸島, カナダ, ガーンジー, キプロス, ギリシャ, クロアチア, グリーンランド, サンマリノ, ジブラルタル さらに35件 ## 機能 - CRM - CTI (コンピューター電話統合) - IVR - VoIP - イベントによるアクション - キャンペーン管理 - キュー管理 - コールスクリプト - コールセンター運営 - コールバックのスケジューリング - ダッシュボード - ファイル転送 - ボイスメール - レコーディング - レポート／分析 - 事前録音メッセージ - 労務管理 - 自動ダイヤル - 自動着信分配 - 複数スクリプト - 通話モニタリング - 通話ルーティング - 通話記録 - 通話転送 - 通話録音 - 連絡先管理 - 音声カスタマイズ ## 統合 (合計16件) - ActiveCampaign - Capsule - Capsule - High Level Software - HubSpot CRM - Insightly - Insightly Service - Ontraport - Pipedrive - Salesflare - Salesforce Sales Cloud - ServiceTitan - Shopify - Vonigo - Zingtree ... さらに1件の統合 ## サポートのオプション - メール/ヘルプデスク - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) ## 関連カテゴリー - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) - [コンタクトセンターシステム](https://www.capterra.jp/directory/32035/contact-center/software) - [通話録音システム](https://www.capterra.jp/directory/30533/call-recording/software) - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) ## 代替製品 1. [Dialpad](https://www.capterra.jp/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 2. [CTM](https://www.capterra.jp/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 3. [CloudTalk](https://www.capterra.jp/software/182004/cloudtalk) — 4.4/5 (268 reviews) 4. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (984 reviews) ## レビュー ### "NectarDesk has been instrumental for our Conversion Rate Optimization overall strategy" — 5.0/5 > **Otman** | *2022年5月3日* | 健康、ウェルネス、フィットネス | おすすめ評価：10.0/10 > > **良いポイント**: - CRM and Decision tree integration native integration. - Great Marketing Attribution capabilities - Ease of use - Omnichannel (messenger, whatsapp, SMS \& LiveChat) > > **改善点**: BOT features should be implemented in chat channels (messenger, whatsapp, SMS \& LiveChat). I know that it is in the works. > > Our sales success is the result of: - The right staff (capabilities, training and motivation) - The right tools - The right processes. Not only does Nectar comply with the right tools, but it helps on the other two variables. We can train our staff better and keep them more motivated. We have streamlined our call center processes significantly. Moreover, every single Nectar team member has been top notch since the beginning. They were very patient and proactive in setting up our account (integration with our hardline IVR). Their support staff have an amazing response time. And they are also proactive in proposing solutions. You can tell they care about their clients, it's just not about increasing accounts. ----- ### "Our experience with NectarDesk" — 5.0/5 > **Anna** | *2022年7月7日* | アウトソーシング、オフショア | おすすめ評価：9.0/10 > > **良いポイント**: The software is very intuitive not only for me as the person who monitored the calling but also for our agents whom were using the software for calling more than 50 different countries in different regions. > > **改善点**: I would have liked the analytics to be a bit more advanced however we used it solely for calling and did not integrate with our CRM system for contact management hence my response here is a bit biased as we did not use the full extent of available features. > > Overall the support is always responsive on an off occasion that we had issues. The product is intuitive and is continuously being enhanced with new features for better user experience and functionality. I am happy we chose NectarDesk ----- ### "Awful experience" — 1.0/5 > **Damaris** | *2020年7月6日* | 金融サービス | おすすめ評価：0.0/10 > > **良いポイント**: The sign up transition was fairly easy. They are quick at communicating. Afterwords its a nightmare. Their support team attempts to help resolve the issues, however they don't provide solutions. > > **改善点**: Their VOIP system times out every 5 seconds, even during calls therefore dropping ours calls. When trying to make the next call we have to refresh their website. Callers cant reach you, we have to constantly refresh the website every 5 seconds, daily. The connectivity is very bad, at times we cant hear the callers or they cant hear us. There are days are unable to use their service, the calls drop one after another when we try to make outbound calls. > > Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions. 2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers. 3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly. 4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs. 5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month\! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?\! 6.They are charging over $500.00 to give us our call recordings in one download. ----- ### "Communication system for kinds of bussineses" — 5.0/5 > **Ilya** | *2023年2月6日* | 研究 | おすすめ評価：10.0/10 > > **良いポイント**: The most important is a user-friendly interface that quickly finds every function.With big opportunities with integrations, you can connect your CRM or any other system that you need by requesting it.Friendly support team and the team of Nectar Desk in general. Fast support team feedback, can help you 24/6. > > **改善点**: Some issues with the account include lagging and freezing, but all of them were fixed in 30 minutes, and that\`s the maximum. ----- ### "Essential Software for our Business" — 5.0/5 > **Bettina** | *2023年2月10日* | ホスピタリティ | おすすめ評価：10.0/10 > > **良いポイント**: This is a very user friendly software. > > **改善点**: I wish there was a way to search easier for an email template to edit. > > We use this software to take calls, make calls, email our leads and tracking purposes. I like the fact that their Reps are always available via Chat to assist when something comes up. Great Company\! ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/1028120/nectar-desk?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/1028120/nectar-desk) ## このページは以下の言語で利用できます | ロケール | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## 構造化データ