Spiceworksの概要
SpiceworksのITヘルプデスクはITのプロフェッショナル専用に設計されており、社内のITヘルプデスクおよびビジネスの向上に必要な機能を豊富に備えています。無料のヘルプデスク・ソフトウェアなら、自社サーバまたはクラウドで短時間でチケットに対応できるようになります。さらに、チケット追跡以外の機能もあります。チームの行動を理解するだけでなく変化させ、ビジネスに対する価値を伝えることが可能です。今すぐ無料でお試しください。
Spiceworksの対象ユーザー
ITプロフェッショナルの 業務を簡単にすることができます。最高技術責任者 (CTO)、ITマネージャー、ITサポート・スペシャリスト、システム管理者など、どのような役職であってもSpiceworksがサポートします。
Spiceworksをご存知でしょうか？ 別の人気製品との比較
Spiceworks
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Spiceworksのレビュー
Robert
Ideal free helpdesk for small to medium businesses
製品を使ってみた感想： Overall I have been very happy with Spiceworks, especially the community of users.
良いポイント:
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
改善してほしい点:
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
Matthew
検討した類似製品：
Help Desk Where You Want It
製品を使ってみた感想： Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
良いポイント:
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
改善してほしい点:
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
So far one of the best helpdesk system I tried
製品を使ってみた感想： So far, it very helpful, I easy can track problems and present reports base on the number of tickets. Very helpful
良いポイント:
It is not that complicated to track your time and the money you could earn, I can add categories and users with a click, alerts and more
改善してほしい点:
The mobile app needs some improvements, also no iPad size yet, currently I am using a Samsung tab S8 ultra, the ads are taking mostly of the screen.
認証済みレビュアー
検討した類似製品：
Spiceworks is good for small companies
製品を使ってみた感想： It was great at the beggining but whe the company grew and the tool was not able to grow with us.
良いポイント:
It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.
改善してほしい点:
It doesn't have a knowledge base. The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.
Joshua
Ever looking for an IT Asset Management App to use ..... Spiceworks has it all
製品を使ってみた感想： My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.
良いポイント:
The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.
改善してほしい点:
I haven't find any fault using the app, so there is non for me to write
