--- description: Qiscusを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qiscusとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ライブチャットツール](/directory/30797/live-chat/software) > [Qiscus](/software/1026338/qiscus) # Qiscus Canonical: https://www.capterra.jp/software/1026338/qiscus ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/1026338/qiscus?page=2) > 企業による顧客データ、リード、マルチチャネルメッセージングなどの管理に役立つ顧客コミュニケーション管理ソリューションです。 > > 評価：7人のユーザーによる評価は**4.4/5**。**おすすめ度**で最高の評価。 ----- ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.4/5** | 7 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.1/5 | レビュー全体に基づく | | 価格の妥当性 | 4.0/5 | レビュー全体に基づく | | 機能 | 4.0/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Qiscus ## ビジネスコンテキスト - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000 - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに210件 ## 機能 - Audio/Video Conferencing - CRM - アクティビティの追跡 - インタラクション追跡 - チャット、メッセージング - チャットボット - マルチチャネル・コミュニケーション - メール管理 - ライブチャット - リアルタイム顧客対応チャット - リード管理 - 文字起こし／チャット履歴 - 連絡先管理 - 顧客エンゲージメント - 顧客履歴 ## Category - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) ## 関連カテゴリー - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) - [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software) - [AIチャット](https://www.capterra.jp/directory/31596/conversational-ai-platform/software) - [カスタマーサクセスツール](https://www.capterra.jp/directory/30961/customer-success/software) ## 代替製品 1. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3409 reviews) ## レビュー ### "Exceptional Customer Communication Solution" — 5.0/5 > **Muhammad** | *2024年7月18日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. > > **改善点**: The initial setup can be a bit complex, but the excellent support team helps to ease the process. ----- ### "Qiscus is an easy platform to use with simple features but very efficient help answer a question" — 4.0/5 > **Alif** | *2022年9月27日* | 漁業 | おすすめ評価：5.0/10 > > **良いポイント**: 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid. > > **改善点**: The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus > > quite good because of the features and simple appearance ----- ### "Qiscus multichannel chat is helpful for our communication service" — 3.0/5 > **Muhammad** | *2022年8月11日* | 小売 | おすすめ評価：6.0/10 > > **良いポイント**: The analytics feature, API Integration and Bot Integration are helpful for our communication services > > **改善点**: Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients > > We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents ----- ### "It is a good platform which is helpful for our service in customer care" — 4.0/5 > **Asjun** | *2023年1月31日* | 非営利団体運営 | おすすめ評価：8.0/10 > > **良いポイント**: .It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient > > **改善点**: .The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation > > It is good to find this helpful product for our customer care service eventhough it's somewhat pricey ----- ### "Very Easy to Use" — 5.0/5 > **Ida Bagus Adi Yuliantara** | *2023年6月5日* | ホスピタリティ | おすすめ評価：8.0/10 > > **良いポイント**: The system is very easy to use, without many complicated training our user can use it easily. > > **改善点**: The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance) > > With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/1026338/qiscus?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/1026338/qiscus) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ