--- description: InfoCisionを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InfoCisionとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [カスタマーサポートツール](/directory/32315/customer-support/software) > [InfoCision](/software/1014728/infocision) # InfoCision Canonical: https://www.capterra.jp/software/1014728/infocision > InfoCisionは、高度な研修、品質、および効率化サービスに対する従来のコールセンター・サービスのプロバイダーです。 > > 評価：3人のユーザーによる評価は**3.3/5**。**おすすめ度**で最高の評価。 ----- ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **3.3/5** | 3 レビュー | | 使いやすさ | 3.7/5 | レビュー全体に基づく | | カスタマー・サポート | 3.7/5 | レビュー全体に基づく | | 価格の妥当性 | 3.3/5 | レビュー全体に基づく | | 機能 | 3.3/5 | レビュー全体に基づく | | おすすめ率 | 60% | (6/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: InfoCision Management Corp ## ビジネスコンテキスト - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国 ## 機能 - CRM - コールセンター運営 - ダッシュボード - ライブチャット - 通話モニタリング - 通話ルーティング - 通話レポート - 通話録音 - 連絡先管理 ## サポートのオプション - メール/ヘルプデスク ## Category - [カスタマーサポートツール](https://www.capterra.jp/directory/32315/customer-support/software) ## 関連カテゴリー - [カスタマーサポートツール](https://www.capterra.jp/directory/32315/customer-support/software) - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [コールトラッキング システム](https://www.capterra.jp/directory/30901/call-tracking/software) - [テレフォニーソリューション](https://www.capterra.jp/directory/30084/telephony/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) 2. [Nextiva](https://www.capterra.jp/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [CallHippo](https://www.capterra.jp/software/159578/callhippo) — 4.4/5 (681 reviews) 4. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Genesys Cloud CX](https://www.capterra.jp/software/21409/genesys-cloud) — 4.3/5 (264 reviews) ## レビュー ### "Faithful Partnership" — 4.0/5 > **Pablo** | *2021年9月15日* | 非営利団体運営 | おすすめ評価：10.0/10 > > **良いポイント**: InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users. > > **改善点**: You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince. > > Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us. ----- ### "Ease of Use" — 5.0/5 > **John** | *2021年9月15日* | 非営利団体運営 | おすすめ評価：9.0/10 > > **良いポイント**: InfoCision provides fantastic service for us - in the outbound call space. They meet key KPI's monthly and offer up solutions to the growing demands of our donors. They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space. They have provided key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services. > > **改善点**: Escalation of minor technical issues when they arise > > Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business. ----- ### "Very Unprofessional" — 1.0/5 > **miranda** | *2025年12月11日* | 環境サービス | おすすめ評価：0.0/10 > > **良いポイント**: I don't have anything good to say about this company .I think this company is a bunch of unprofessional people working there. You don't even get a chance to speak to anyone . > > **改善点**: This company makes you go threw the long process and steps for employment. You waste half a day applying for the job and everything passes and then you check and they have me blocked and give no explanation. > > I had applied at this company and went threw all the long process and they block me from applying for the job and don't even give a reason. I think it is unprofessional and immature for a business to not even give a reason and BLOCK someone for applying. What company blocks someone from applying? Not any professional company I know of would. I would hate to think how they treat there employees. I am by far more qualified for the job anyways. I just wanted people to know how this company works. ## リンク - [Capterraで表示する](https://www.capterra.jp/software/1014728/infocision) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ