Frillの概要

Cloud-based solution that helps collect customer feedback and manage product roadmap & announcements.

Frillの対象ユーザー

ベンダーからの情報提供なし

動作環境

クラウド、SaaS、ウェブベース

提供会社

  • Frill

利用可能な国

オーストラリア

言語

ベンダーからの情報提供なし

Frillの料金プラン

最安値プラン:

ベンダーからの情報提供なし

Frillの有料プランはN/Aから利用できます。

提供会社

  • Frill

利用可能な国

オーストラリア

言語

ベンダーからの情報提供なし

Frillの動画と画像

Frillのレビュー

評価ポイント

総合評価
4.7
使いやすさ
4.9
カスタマーサービス
4.9
機能
4.7
価格の妥当性
4.7

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001

評価別レビュー

5
74%
4
26%
Tayshiro K.
Tayshiro K.
ブラジルのCommunity Manager
認証済みLinkedInユーザー
マーケティング、広告, 2-10の従業員数
ツール使用期間: 無料トライアル
投稿者のソース

Simplicity at its best!

5 11 か月前

製品を使ってみた感想: The best of Frill is its simple design. You just enter and can quickly check/do everything you need.

良いポイント:

Although I'm using Frill for a short period of time, I'm pretty happy with it. Great and functional design, responsive team, and fast deployment of new features.

改善してほしい点:

For now, the main con is the long roadmap and not being able to translate it (they are already working on it).

Krishnaswami R.
オマーンのCounsultant
情報技術、情報サービス, 2-10の従業員数
ツール使用期間: 1~5か月
投稿者のソース

検討した類似製品:

The most affordable and functionally relevant ideation tool in the SaaS lineup

5 昨年

製品を使ってみた感想: We are just about to release our own saas and were looking around for an ideation/feedback/roadmap tool to make use of internally as well as to engage with our users and share release notes, we did test a few, and the features that they had were quite restrictive and the pricing high. It was by chance that I stumbled upon frill.co and immediately fell in love with the interface, its clean, appealing and a visual delight. seldom have i seen something that invoked me to check out other ideas, just by being on the page. So it was an instant check and buy decision for us. We have used it extensively in our brainstorming sessions, to collate ideas and with the merge ideas feature that frill offers (which we did not see in any of the competiton) ensure that the final list is clean of duplicates, and no idea is ruled out. We also had a requirement to share details to our project management tool, and the webhooks made it a breeze, we now just set it up and once we receive a comment from our team member with a keyword, it lands up in our project todo list. We are toying around with the widget now, to identify where we could ideally place it, for now it doesnt go with the color palate of our website, but there is a widget designer in the works, and once that is live, i do envison using the tool completely for my product.

良いポイント:

Clean render Ability to merge ideas which ensures that the votes are also accounted for Super clean informative announcement widget Weekly email digests, that lets you review and control oversights Sticky ideas that allow for the buried gems to be brought out to in the open. Webhooks - A super efficient implementation (you get to choose if you want to track just one event or all of them) and finally an amazing support team.

改善してほしい点:

The gif that loads at every idea submission is a little tardy, i would not say i dont like it, but it does not fit into a professional setup and is looked down by some corporates, however that said, they just added an update to disable it, with that taken care of, i have no more point to dislike here.

Benny V.
Benny V.
マレーシアのDirector
認証済みLinkedInユーザー
マーケティング、広告, 2-10の従業員数
ツール使用期間: 無料トライアル
投稿者のソース

Great software to know customer need

4 12 か月前

良いポイント:

Give a lot of Idea so that we can work up a big picture to our customers. Especially the Guest authentication.

改善してほしい点:

not enough shortcut button to show and no tutorial guidelines

Tang H.
Tang H.
ベトナムのFounder
認証済みLinkedInユーザー
小売, 2-10の従業員数
ツール使用期間: 1~5か月
投稿者のソース

検討した類似製品:

Best Feedback Tool

5 10 か月前

製品を使ってみた感想: I was looking for a tool to collect feedback from customers at an affordable price, Frill helped me solve all of that for a great price.

良いポイント:

frill.co is a great solution for any marketing team that's trying to get more customer feedback. It's so much easier to stay in touch with what our customers want and what we need to do to improve our products. The interface is really user-friendly and the pricing is really affordable. I'd recommend this product to anyone who needs better feedback!

改善してほしい点:

Right now I can't find anything that I don't like

Annika H.
Annika H.
オーストラリアのProduct Ops
認証済みLinkedInユーザー
情報技術、情報サービス, 11-50の従業員数
ツール使用期間: 1~5か月
投稿者のソース

Couldn't ask for more

4 7 か月前

製品を使ってみた感想: We recently moved from User Voice to Frill after evaluating 16 other options. It came down to having the right mix of features we needed; embeddable widget, roadmap and ideas forum. Due to peculiarities of our product, we had problems getting the widget to work properly and [SENSITIVE CONTENT] and his team worked with our team to resolve the problem, they helped inspect our code to identify an issue and made two releases over a couple of weeks to get us going. Right from the start, Frill has been helpful and responsive and I highly recommend checking them out. I couldn’t ask for better service.

良いポイント:

I was really looking for a tool with an embeddable widget to replace our existing one and wanted users to be able to review similar ideas before submitting a new one. Frill had all the features I needed and the ones I wanted. They worked with us to get it working due to some legacy issues we have in our app and I could not ask for better service.

改善してほしい点:

I have to dig deep to find a con so this is fairly innocuous. I found a spelling error in one of the automated emails - I reported it to Frill Support and it was fixed the next time I saw it.

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