--- description: ReturnGOを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ReturnGOとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [配送追跡ソフト](/directory/31602/shipment-tracking/software) > [ReturnGO](/software/1013374/returngo) # ReturnGO Canonical: https://www.capterra.jp/software/1013374/returngo ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/1013374/returngo?page=2) > ReturnGOは、AIを活用して返金よりも交換を促す返品管理ソフトウェアを提供します。ビジネスを救済した実例あり。 > > 評価：29人のユーザーによる評価は**5.0/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### ReturnGOの対象ユーザー ReturnGOは、中小企業からグローバル企業まで、あらゆる規模のeコマース企業に適しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **5.0/5** | 29 レビュー | | 使いやすさ | 4.8/5 | レビュー全体に基づく | | カスタマー・サポート | 5.0/5 | レビュー全体に基づく | | 価格の妥当性 | 4.9/5 | レビュー全体に基づく | | 機能 | 4.9/5 | レビュー全体に基づく | | おすすめ率 | 100% | (10/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: ReturnGO ## ビジネスコンテキスト - **価格プラン**: $147.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: ドイツ語, フランス語, 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに210件 ## 機能 - Exchange Management - Real-Time Data - Third-Party Integrations - Webサイト管理 - Webサイト統合 - eコマース管理 - アラート／通知 - ショッピングカート - ステータス追跡 - ラベル印刷 - レポート／分析 - 倉庫管理 - 在庫管理 - 払い戻し管理 - 注文管理 - 注文追跡 - 発送管理 - 返却管理 - 顧客ポータル ## 統合 (合計13件) - Amazon MCF Integrations - BigCommerce - Gorgias - Happy Returns - PrestaShop - SAP Commerce Cloud - Salesforce Commerce Cloud - Sendcloud - ShipStation - Shippo - Shopify - Shopify Plus - commercetools ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 24時間対応（オペレータ） - チャット対応有 ## Category - [配送追跡ソフト](https://www.capterra.jp/directory/31602/shipment-tracking/software) ## 関連カテゴリー - [配送追跡ソフト](https://www.capterra.jp/directory/31602/shipment-tracking/software) - [受注管理システム](https://www.capterra.jp/directory/30225/order-management/software) - [ECシステム](https://www.capterra.jp/directory/3/ecommerce/software) - [返品管理 (RMS)](https://www.capterra.jp/directory/34035/returns-management/software) ## 代替製品 1. [AfterShip](https://www.capterra.jp/software/178663/aftership) — 4.9/5 (467 reviews) 2. [Swap Commerce](https://www.capterra.jp/software/1062905/swap-commerce) — 5.0/5 (14 reviews) 3. [Fishbowl](https://www.capterra.jp/software/123794/fishbowl) — 4.2/5 (1117 reviews) 4. [Shippo](https://www.capterra.jp/software/146146/shippo) — 4.8/5 (826 reviews) 5. [Square Online](https://www.capterra.jp/software/199711/square-online) — 4.6/5 (329 reviews) ## レビュー ### "Great Return & Exchange Portal" — 5.0/5 > **Alexis** | *2025年1月17日* | 小売 | おすすめ評価：10.0/10 > > **良いポイント**: Our team got extremely tired of keeping track of exchanges, so we decided to try out this app and it's been great\! Really love how automated everything is and how easy it is to track all of our exchanges in one place. :) The support team has been extremely helpful whenever I have a question as well\! 10/10 would recommend if you deal with returns/exchanges on a daily basis. We sell pet accessories, so customers frequently choose the wrong size, so we deal with that. > > **改善点**: We haven't had any real issues to be completely honest, it has been extremely helpful for us. ----- ### "A Reliable and Evolving Returns Solution That Grows With Your Business" — 5.0/5 > **Golden** | *2025年7月23日* | 小売 | おすすめ評価：10.0/10 > > **良いポイント**: ReturnGO has drastically simplified our returns process. It’s user-friendly for both our team and our customers, and the automation saves us hours of manual work. Their support team is one of the best I’ve ever dealt with — responsive, knowledgeable, and always willing to help. The frequent feature updates and integrations show they’re committed to evolving with merchants' needs. > > **改善点**: There was a slight learning curve when setting up the rules and parameters for returns/exchanges. It took a little trial and error to fully understand how everything worked, but the support team was very helpful in guiding us through it. Once it’s set up, it runs smoothly. > > ReturnGO has been an incredibly valuable tool for our business. From day one, it streamlined our returns process, saving time for both our team and our customers. What I appreciate most is their consistent support — whether it was setup questions in the beginning or troubleshooting down the line, the team has always been quick to respond and genuinely helpful. After using it for over two years, I can confidently say it’s reliable, user-focused, and always improving. It’s rare to find an app that grows with you, but ReturnGO does just that. ----- ### "Many functions and features\!" — 4.0/5 > **Kai** | *2024年5月6日* | 高級品、ジュエリー | おすすめ評価：8.0/10 > > **良いポイント**: The app has a very detailed return reasoning system, where you can define outcomes based on SKU, price, country, product line code, you name it. You can set different prices, different charges, block certain products or customers etc. The team is still very responsive and does actually solve issues for me. Before I chose for this app, I had meetings with 10+ other apps to see if they have the functionality I need. ReturnGO had all of them for a reasonable price compared to some of the others. If you are not doing many returns they offer an affordable plan where you can still get some extra features for add-on prices. > > **改善点**: This ultimate flexibility in terms of setting the return policies does make the app very complex to setup. Especially if you are dealing with multiple prices for different countries. It would have made my life a lot easier if it was possible to set up a general policy that would overrule all policies. And it would also be a big improvement to be able to set the different pricing at a country level. I would therefore set the ease of implementation at an expert level. I had a hard time integrating my carrier contracts. But the team did a great job in creating a custom integration with sendcloud for me. > > You need to be an expert and quite smart in setting this app up. If not, the team is always there to help you out and assist you in the process. ----- ### "Great returns management platform\!" — 5.0/5 > **Francisco** | *2025年3月3日* | アパレル、ファッション | おすすめ評価：10.0/10 > > **良いポイント**: Clear and functional rules, resolutions and return methods. Awesome customer support. > > **改善点**: I wish their analytics section/reports provided more data. > > ReturnGo provides a functional and powerful return platform with rational and elaborate rules to provide multiple resolutions and return methods to you clientele. The automation functions streamline processes to facilitate customers and merchant interactions. Their customer service is fast and accessible and strive to help with any situation. All this for a reasonable price. Would recommend ReturnGo to anyone looking for a return management platform. ----- ### "Great service\!" — 5.0/5 > **Jemma** | *2025年6月25日* | 小売 | おすすめ評価：8.0/10 > > **良いポイント**: The customer service team is always responsive, helpful, and efficient. Issues are resolved quickly and communication is clear. It’s reassuring to know that any problems are handled with care and professionalism. Highly recommend based on the quality of support alone\! > > **改善点**: There’s genuinely nothing we dislike about ReturnGO – it’s intuitive, reliable, and support is excellent. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/1013374/returngo?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/1013374/returngo) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## 構造化データ