--- description: Alvaria CXPを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alvaria CXPとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [アプリ開発ツール](/directory/30082/application-development/software) > [Alvaria CXP](/software/1005471/alvaria) # Alvaria CXP Canonical: https://www.capterra.jp/software/1005471/alvaria ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/1005471/alvaria?page=2) > Aspect CXP Proにより、企業はIVR、テキスト、モバイル・チャネルで顧客セルフサービス・ソリューションを設計、開発、展開、管理することができます。 > > 評価：18人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Alvaria CXPの対象ユーザー 顧客セルフサービス体験を人間味あふれるものにし、顧客関係を改善したいと考えている組織に適しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 18 レビュー | | 使いやすさ | 4.3/5 | レビュー全体に基づく | | カスタマー・サポート | 4.3/5 | レビュー全体に基づく | | 価格の妥当性 | 4.1/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Alvaria - **ロケーション**: Chelmsford, アメリカ - **設立**: 1973 ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ） - **サポートされる言語**: スペイン語, ドイツ語, ポルトガル語, 中国語, 日本語, 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - API - IVR ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [アプリ開発ツール](https://www.capterra.jp/directory/30082/application-development/software) ## 関連カテゴリー - [アプリ開発ツール](https://www.capterra.jp/directory/30082/application-development/software) - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) ## 代替製品 1. [Bird](https://www.capterra.jp/software/160795/messagebird) — 4.4/5 (157 reviews) 2. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) 3. [Dialpad](https://www.capterra.jp/software/190976/dialpad-sell) — 4.2/5 (564 reviews) 4. [Aircall](https://www.capterra.jp/software/144486/aircall) — 4.2/5 (460 reviews) 5. [CTM](https://www.capterra.jp/software/152004/call-tracking-software) — 4.7/5 (158 reviews) ## レビュー ### "CXP is an amazing product rich with plenty of features" — 4.0/5 > **Jimmy** | *2018年4月25日* | 自動車 | おすすめ評価：10.0/10 > > **良いポイント**: Rich in features... Ease of use... Simple to learn... Ability to test quickly. I love the hosted solution. > > **改善点**: I could use more courses and finding some sort of blog/communication board describing solutions. Ambiguity of the product is good and bad. More courses of examples other than insurance companies would be beneficial. Example of a breakdown dialogue flow would be beneficial. > > Ease of setting up my IVR menu. ----- ### "Aspect CXP can be downloaded and demos configured free of charge. Deployments are seamless." — 4.0/5 > **Cobus** | *2017年6月9日* | 通信 | おすすめ評価：9.0/10 > > **良いポイント**: Develop an application once, and deploy many times to different platforms. One application can be developed with Voice, ITR/Text and mobile web capabilities. Platforms we deployed to include SMS, Messenger, WeChat, Telegram, Twitter, Amazon Echo etc. The Aspect Natural Language Understanding component is included in the base install. A Continuity server is included, which manages the continuity and enforces omni-channel. Users can stop their customer journey on any channel and continue on the next; with context of the previous interaction shown. Code backups, code sharing, versioning and deployments are easy and seamless. Integration to web services, databases and the like is straight forward. JavaScript and VoiceXML are catered for in the application for custom functions, or if you have some legacy VoiceXML application components. Application logging is easy and debugging is included. Reporting; no extra coding or calls are required for augmented reporting. This is a rapid development environment with quick application creation. JQuery themes can be plugged in seamlessly, so disposable application (analogous to Googles instant applications) can share the company's identity. Documentation can be created on the fly from existing applications and saved as PDF document. Aspect Natural Language Understanding purchases LinguaSys, for a powerful NLU environment. > > **改善点**: The learning curve can be steep and the development principles need to be grasped. For this Aspect has an Active Learning environment with certifications. Some features are not fully described and needs to be discovered; which might be the case with many development environments. The "language" in which development takes place is propriety; not something like VoiceXML. However, it is necessitated by the feature and channel rich environment. > > This is one solution for a complete omni-channel, multi channel customer experience platform. ----- ### "good working experience with ASPECT team to design and build the product for out call center. lis" — 3.0/5 > **Suzanne** | *2018年4月24日* > > **良いポイント**: The product is easy to use. The scaleabilty to add new features and functionality . The speech recognition > > **改善点**: I have yet to find anything that I don't really like , too soon. The design process was long, but we'll see if we see we get the savings we hope to get out of the product ----- ### "CXP: The Right Way to Develop Omni-channel/Multi-lingual Interactions" — 5.0/5 > **Chuck** | *2017年8月24日* | 航空会社/航空産業 | おすすめ評価：10.0/10 > > **良いポイント**: Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach\! We can take all of our interactions and deploy them across a variety of channels (voice, text, web, and video) and even to a large array of languages. Very powerful\! The CXP Developer interface is easy to use. The Eclipse IDE was an easy transition. Coding is drag \& drop, which takes a little getting used to. You'll be a pro in no time. It integrates with Java and can connect to DBs and web svcs. It has speech recognition and text-to-speech capabilities, but also supports integration with speech providers like Nuance. It has its own tester and debugger capable of voice, web, and mobile phone simulations. We have it deployed to a clustered environment, spanned across multiple data centers for high availability. Very solid\! Companies everywhere are struggling to establish their interactive presence, quickly and efficiently. Many are approaching this tactically; buying one channel at a time until their pocketbooks runs dry. Not a good idea. How is the best way to handle this? Think strategically. What if you could produce it once, and just deliver it everywhere, even to multiple languages? This is what makes CXP a powerful solution. CXP is all about laying a solid foundation that is flexible enough to deliver almost anywhere. > > **改善点**: I prefer the Aspect CXP Developer IDE over the Web Developer. In my opinion, the Web Developer isn't quite as powerful as the Eclipse IDE. > > Connecting our Customers to the Services they need...easily and universally ----- ### "I have worked with CXP Pro for years and it always provided all the functionality I needed." — 5.0/5 > **Stefan** | *2017年6月16日* | 通信 | おすすめ評価：10.0/10 > > **良いポイント**: Aspect CXP Pro provides all functionalities in terms of IVR and omni channel following the standards for VXML and HTML 5. It is highly scalable in enterprise cluster environment, on premise and hosted. The development environment is fully integrated into Eclipse and supports the user in easily building omni channel applications. Besides this, it also provides a web based development user interface in case no fat client installation is wanted or possible. CXP Pro offers full reporting and monitoring capabilities on system and application level. Splunk is integrated and indexes all log files written bei CXP Pro. On application level CXP writes statistics and other session data in a fully BI data model compliant database scheme. This data can be used to run BI reports (coming with CXP Pro). Several BI tools on the market are supported. One of the best features in CXP is, in my opinion, the comprehensive ways to integrate with any kind of backend system. Within the application dialog it offers easy to use objects to connect to a database/webservice/REST API or any other backend system to retrieve caller data or write transactions back into the customers backend system. The newest very interesting feature which was added to CXP is the NLU component which allows the user to build interactive text response applications interpreting written text input in a semantic way using NLU conditions. > > **改善点**: Over the years the product got improved further and further and topics or issues I could have mentioned as a possible contra in the past have been fixed or changed step by step. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/1005471/alvaria?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/1005471/alvaria) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | pt | | | pt-PT | | ----- ## 構造化データ