キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Autotask PSAとは?

Autotask PSAは安全で信頼性が高く、あらゆる機能を備えたクラウド・プロフェッショナル・サービス・オートメーション (PSA) です。マネージド・サービス・プロバイダー (MSP) とITサービス・プロバイダーによるITマネージド・サービス事業の運営を支援します。モダンで使いやすいPSAの統合モジュールには、サービスデスク、顧客関係管理 (CRM) や連絡先管理、文書管理、アウトソーシング、プロジェクト管理、契約管理、時間追跡、請求、報告、ビジネス分析が含まれています。ビジネス全体の単一ビューを提供し、効率性、説明責任、インサイト、収益性を促進することができます。

Autotask PSAの対象ユーザー

ベンダーからの情報提供なし

Autotask PSAソフトウェア - 1

Autotask PSAをご存知でしょうか? 別の人気製品との比較

Autotask PSA

Autotask PSA

4.3 (134)
価格情報が見つかりません
無料バージョン
無料トライアル
87
36
3.9 (134)
4.0 (134)
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VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
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$60.00
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115
50
4.2 (668)
4.3 (668)
4.3 (668)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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Autotask PSAの評判・レビュー

評価ポイント

総合評価
4.3
使いやすさ
3.9
カスタマーサービス
4.1
機能
4.2
価格の妥当性
4.0

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kavindu Githsara
Kavindu Githsara
スリランカのSystem Specialist
認証済みLinkedInユーザー
Eラーニング, 11~50人規模の会社
使用期間: 1年以上
投稿経路

The Inside Scoop on Autotask PSA

5.0 昨年

製品を使ってみた感想: While Autotask PSA isn't perfect, it has definitely improved the way we manage our projects and services. The centralization of data, scheduling, resource management, and integration capabilities are all great features that have made our lives easier. However, it's important to be prepared for the software's complexity and occasional performance hiccups. If you can navigate these challenges, Autotask PSA can be a valuable tool for managing your professional services.

良いポイント:

I've been using Autotask PSA for some time now, and I must admit that it has made a difference in how we manage our projects and services. One of the things I appreciate the most is the centralization of all our data in one place. It has made it much easier to track and manage our projects, resources, and clients. The scheduling and resource management features have been a game-changer, helping us allocate the right resources to the right tasks and projects. I also love the integration with other software we use, like our CRM and accounting tools. It has simplified our workflows and made everything more seamless.

改善してほしい点:

Despite the benefits, Autotask PSA does have a few downsides. The first thing that comes to mind is the complexity of the software. It took me quite a bit of time to get comfortable with all the features and options. I wish they had more straightforward tutorials or help guides to make it easier for new users. Another issue I've encountered is the occasional slow performance, especially when generating reports or loading large amounts of data. It can be a bit frustrating when you're trying to get work done quickly.

Ravi
Ravi
アメリカのCEO
認証済みLinkedInユーザー
コンピュータ、ネットワーク・セキュリティ, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Still a good product post acquisition

4.0 9 か月前

製品を使ってみた感想: Autotask is great, billing processes and automation are top notch, it is a very mature platform.

良いポイント:

We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich.

改善してほしい点:

Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask.

Isaac
カナダのIntern Sales Responsible
情報技術、情報サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Precicom Review

3.0 10 か月前

製品を使ってみた感想: As a PSA system, Autotask is working wonderfully for its ticketing system and contract management.As a user of Autotask PSA, my experience is related to sales only and I don't have many good points for the CRM part. Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process to make it work. The CRM moduke should receive more updates to make it simpler and more user friendly.

良いポイント:

Ticketing system is working woderfully.Contract management is easy to use and can profit largely any organisation.Centralized work environnement is usefull.

改善してほしい点:

CRM is not easy to use compare to other solutions on the market.The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a new web page always pops up when clicking on a field, which creates a lot of pop up pages rapidly and reduces effeciency).Live updates should be available when updating an opportunity.Duplicate opportunities should be available in opportunity search. Also, we should be able to modify opportunity fields in the opportunity search page and not always have to open each opportunity separatly.When creating a new opportunity, the sales process and the name of the company should appear first and be the first fields to edit, not the sales category.Not easy to connect to other platforms, such as Microsoft Suite (except Outlook).We should be able to call and write to clients from the CRM and keep all these interactions in history related to the opportunity.In opportunity search view, we should have more available columns, such as To Do (which should also be editable).

Bruce
アメリカのCTO
コンピュータ、ネットワーク・セキュリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Autotask PSA is an ERP for MSPs

4.0 3 か月前

製品を使ってみた感想: Overall, we could not run our business without it. We use it for many of the functions that run our business. Everything from contract management, time tracking, tickets and even time off requests. It has integrations with many products that enhance the capabilities and improve our operations.

良いポイント:

Autotask is at the core of business. We use it for client tickets, scheduling and billing. It integrates quoting opportunities, project management and financials that feed integrations so we can track KPIs for our techs.

改善してほしい点:

In our experience, the project management and CRM modules are not great. We use the project management module because its more convenient then using a 3rd party product but its not great. We don't use the CRM because it isn't as good as other products in tracking sales leads and opportunities.

Lachlan
オーストラリアのDirector
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Business management made easy

4.0 10 か月前

製品を使ってみた感想: Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent.

良いポイント:

Easily record issues within tickets and allocate time to bill within one page.

改善してほしい点:

Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult.