Autotask PSAは安全で信頼性が高く、あらゆる機能を備えたクラウド・プロフェッショナル・サービス・オートメーション (PSA) です。マネージド・サービス・プロバイダー (MSP) とITサービス・プロバイダーによるITマネージド・サービス事業の運営を支援します。モダンで使いやすいPSAの統合モジュールには、サービスデスク、顧客関係管理 (CRM) や連絡先管理、文書管理、アウトソーシング、プロジェクト管理、契約管理、時間追跡、請求、報告、ビジネス分析が含まれています。ビジネス全体の単一ビューを提供し、効率性、説明責任、インサイト、収益性を促進することができます。
Autotask PSAをご存知でしょうか？ 別の人気製品との比較
We use it daily and couldn't live without it!
製品を使ってみた感想： We run our entire business out of Autotask. It does everything for us as an MSP.
Autotask is about automation. It makes ticketing and billing processes standardized and automated. It has become our central repository for information. All service related issues, time spent, contracts, hardware, etc goes in there. I tell my team all the time, "If it doesn't exist in Autotask, it didn't happen."
Autotask support has historically been difficult, but is getting much better. Reporting is very powerful, but also VERY difficult to get your arms wrapped around it. It isn't something you do on a whim. If you have time to spend with it, you'll get good data. If you don't have time to spend, make sure you pay for some Autotask consulting time to help you.
Great for Large Teams
製品を使ってみた感想： Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.
Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams.
This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous.
Our hub for delivery of Managed Services
I really appreciate the level of customization that we can implement on tickets, assets and workflows. It allows us to reflect our specific needs on the app, and avoid mistakes. The interface is very pleasant as well, altough I am not a fan on the recent changes following Kaseya's purchase. Just not a fan of theyr color and fonts, and it lost a bit from the previous UX.
It can be complex to implement and overwhelming. In particular, there should be some help in order to ensure the basics can be setup in accordance to best practices without much effort. There is the risk of losing yourself customizating worflows and tickets with a lot of detail, to later realize a lot of changes are required to fix some incorrect first steps.
After 6 months of use still not working
Seemed to have a lot of potential because of the integration with datto RMM but after 8 months never worked properly.
The integration with Datto RMM did not work properly tickets not being created, sometimes slow and issues when logging in to the portal. Had to give up since I wasted too much time with support to try to get it resolved.
Autotask a sledge hammer for a nut?
製品を使ってみた感想： Overall its doing the job so we continue to use it. It is expensive for what it is but if its not broke don't fix it.
Its thorough and excellent when working with multiple organisations.
Its very convoluted. This means its very flexible for sure but it can also be a bit of a mine field.