Checkfrontのレビュー

Checkfront review by Cairns Holiday Homes

製品を使ってみた感想： Overall, it's a terrific system. Discovering how good it is takes time and frustration. Going from manual pricing to online quoting taught me that the human brain can do things so much more easily than an automated system which has its limits. It took me a while to figure out what I could do and could not do in the pricing possibilities that I could offer. Having said that, the Checkfront system is pretty damn impressive in what it can do but a slog to find out the limitations.

良いポイント:

The invoicing and notification system is excellent. It allows for a sequence of events - the initial request and removal of item from inventory, the paying of a deposit and the sending out of a reminder for the balance. It has also allowed us to record bookings that come from another listing site. The notification system is good but , as with with all automatic sequences, you need to think carefully before setting a sequence in train because the same message notification might not be right for everyone. It takes a lot of thought to set up the generic sequence that will most often be used. However, it is very easy to make adjustments to the message before it goes out.

改善してほしい点:

Checkfront may be used more for booking tours rather than holiday homes but it's flexibility allows for many different set-ups. Therein lies the problem with regard to the help pages. They are quite helpful with regard to what any particular feature is but most examples tend to be about booking tours rather than accommodation. I spent a lot of time working out what I could do and how I should do it, more or less by trial and error. In some ways that is a good thing because I learnt so much more about the system by the sheer repetition of trying so many ways to do something. However, it would have saved me a lot of time to have some real examples of how to set up and overcome particular problems. So far, I have only two irritations with the software. One is the mobile phone app which could be much improved but is not actually a bother because I really do not need to carry my office in my pocket. The other is the Inventory calendar. I wish I could highlight the row that I am working on because it is very easy to start making alterations to the wrong row. I also wish that I could highlight a period of time to add or remove a property from inventory. You can only do that one day at a time which is tedious and non-intuitive. There are other ways round this and perhaps there is a good programming reason for the limitation.

Very responsive customer care

製品を使ってみた感想： Very positive experience with Checkfront - nothing seems to be a problem, always supportive response from Support staff. Really very happy with product and overall support.

良いポイント:

The software has many really useful functions e.g. waivers; group waivers; integration with Xero. The developements in terms of the calendar and manifest are great improvements but little tweaks in layout would declutter the view. Some of the details functionality is brilliant - often not easy to find how to do something but just ask the Support folks and they usually have a very neat solution to offer. The customer support is fantastic, so responsive and are very wiling to take a suggestion/issue back to the developers.

改善してほしい点:

Find the Inventory calendar a bit cluttered and the mobile app could be done with a little refinement in terms of daily manifest. Integration with Xero needs a little refinement - would be excellent if an admin could choose which Payment Methods are integrated, at the moment every transaction creates a Xero invoice which is not always appropriate (e.g. gift vouchers, cash, face-to-face card payments) so there can be quite a bit of voiding in Xero to correct position. The Partner Accounts are too restrictive for the way we work with our partners so we had to provide User accounts to provide the functionality.

This is the worst software I have ever used

製品を使ってみた感想： Checkfront is, honestly and truly, the worst product I have ever used. Unfortunately our company requires it.I truly dislike every aspect of using Checkfront. As bad as it is for the customers and guides, the backend administrative side is even worse. Everything you'll want to do to set up tours will take at least three times as long as you expect. You'll be making frequent contact with customer service when the product fails. And even with all that work, it still lacks extremely basic functionality.

良いポイント:

Customer service is generally helpful when the software or back end service fails. Unfortunately I need to use this a lot.

改善してほしい点:

The user interface and user experience is entirely nonsensical. The most basic, basic thing a guide needs is to check in guests on a tour. Checkfront doesn't even show the guide how many people are on the tour. It doesn't alphabetize the guests, so the guide has to search through a list of randomly sorted names every time a guest comes in. Many guides in our company have refused to use Checkfront at all, and simply don't check in the guests. Many customers show up on our tour without booking, because they said they couldn't figure out the Checkfront booking system. How many customers and how much money have we lost because of the Checkfront UI? We'll never know.

wonderful software!

製品を使ってみた感想： It is the first sofware that is really easy to use and understand. I know IQWare, Crystal, Otello, FileMaker and another one I don't remember but this one is the best for our needs.

良いポイント:

The help support online. Chat with somebody to help you with a problem is really really good.

改善してほしい点:

Some issues for dates that we don't want check-in and check-out but finally was fixed lately.

Easy to use and customize

製品を使ってみた感想： Excellent. Easy to use and customize.

良いポイント:

Being able to adapt for our individual needs

改善してほしい点:

Our pricing plan is excellent with Checkfront. But I recently received notice it was going to increase significantly. This is very disappointing. If we utilized of the abilities of the program I would pay more but we use a very minimal amount as I do most work in house. The program is great though.

Everything you need as a guide

製品を使ってみた感想： Checkfront allows me to have a customer website to take bookings but also the ability to take bookings and payments from a variety of other sources and manage them all in one place.

良いポイント:

Checkfront allows you to set up a tour guide website relatively quickly without the hassle of knowing how to code. Although the designs are limited they are perfect for displaying tours available for your clients and making it easy for them to check availability and book tours. The backend system is what makes this powerful, allowing me to manage my tours whether they were booked through the site or via agents.

改善してほしい点:

Some of the set-up if requiring special options is rather complicated but the help notes are clear and comprehensive. It is just a matter of persevering and checking to make sure you've got it set up right.

Awesome, simply awesome

製品を使ってみた感想： I book over a hundred volunteers each year and it's a one-person show here. I don't know how I did it before CheckFront, I really don't. So many steps are now automated for me and it's a breeze to keep track of bookings. I use notifications a lot to send volunteer handbooks, orientation videos and other important documents that I used to have to track and send manually. What a relief to be done with that and to be using notifications instead.

良いポイント:

I am able to integrate nearly my entire workflow in one place from reservation to payment, notifications and more. For me, it just works.

改善してほしい点:

Can't think of anything off hand. If it could take my volunteer application as well, that would have 100% of my work in one package.

Works Great, Great Support

製品を使ってみた感想： We have used Checkfront since our inception in 2012. We have grown and so have they. They have done a great job making things better and their price is fair. Any issues we have had support has assisted in a timely manner. Reporting is great and notifications to customers is easy to set up.

良いポイント:

Great reporting, easy to use, well priced.

改善してほしい点:

My only slight issue I have with them, is I would love to attend a 2-3 day Checkfront "University". I get the feeling we can do more with Checkfront and are only using 75% of it. Of course, they have a great and very efficient configuration call that helps and this probably is the more efficient route to go anyway.

Good All Round Payment Solution

良いポイント:

The ability to embed the purchase screens into our website, so customers do not need to visit another site to make a purchase. Option to connect Tripadvisor system to our items in Checkfront. Connectivity with our games software. Generally the over connectivity to other systems we work with.

改善してほしい点:

Reporting... there lots of report options, but I do not like how you set these up by having to select columns and then this is saved for everyone. Good that you can download to excel but would be nice to have some editing function within Checkfront

Great decision to choose Checkfront for bookings

製品を使ってみた感想： Hotel bookings
Booking for trips

良いポイント:

Can do everything you can imagine. Ideal solution for complex booking questions.

改善してほしい点:

Nothing I can think of. I do not like to mention cons. They were hard to make a great product with top service.

Checkfront Has Changed The Game

製品を使ってみた感想： Overall our experience with Checkfront has been hugely positive. The support provided by the team throughout the customisation process was always fast, easy to understand and tailor made for me.

良いポイント:

After operating our business for years without an online, pre-paid bookings system we had no idea of the positive impact Checkfront would have, not just for our business but for our lives. Red Star Music is a recording studio and rehearsal spaces and there was initial concern that introducing this type of system would 'scare away', deter or frustrate existing customer but to our surprise, the feedback has been overwhelmingly positive. It has been a win/win situation for everyone. Pros for customers: * No longer have to rely on getting in touch with us to book and check availability. * No longer have to request invoices. * Checkfront with the addition of digital access to the spaces means we are able to be open 24hrs a day, 7 days a week. Pros for us: * Protection from financial losses due to people not showing up for bookings, cancelling last minute and refusing to pay. With Checkfront's pre-paid system and our compulsory terms of agreement, the responsibility is placed entirely on the customers to organise themselves. * Protection from human error during the bookings process (on our part). * We are now open 24hrs/7 days a week and no longer are required to have onsite staff members collecting payment whenever there are bookings. * We have more time to focus on other aspects of the business and our lives rather than having to be on call around the clock. Our phones are very quiet these days and we have more bookings than ever.

改善してほしい点:

Understanding that our needs are fairly complicated when it comes to a customised bookings system, there are really only a few very minor things: It'd be nice to be able to set a rule that a certain time slot booking can only be booked when another before it is in place. For example - we'd like to run a 2hr discount session from 9-11pm as a gap filler on week days but we only want customers to be able to book that session if a 5-9pm session is already booked so that we aren't blocking a potential 4hr 7-11pm, higher value session. Does that make sense? No biggie though! There are a couple of things with the mobile app however: 1. If I'm away and I want to check tomorrow's bookings on my phone to see whether I need to be there or not, I can open the app and see in the list of customers from earliest to latest (top to bottom), but I have to tap into each individual customer to see what time they are actually booked, making it difficult for me to get and overall visual of how I'm going to organise the day, hire gear etc. 2. I often want to be able to contact customers when I'm away to give them instructions but there doesn't seem to be any way for me to access contact details, phone/email for the bookings in the mobile app. Being able to tap copy their phone numer and send a quick text would make life much easier.

Great System & Exceptional Service for my Rental Business

製品を使ってみた感想： That said considering Checkfront is relatively inexpensive for what they offer and it's not a custom built program I can't really fault them. Some people complain about various needs not being met but unless you want to pay big dollars for a custom package you can't expect to have all your wish list met. I'm in the processes of resolving this by having my developer use Checkfront's API to integrate into my website. One of the things we're doing is adding Delivery and Collection as a separate step in the booking process. We've been very happy with Checkfront. I can't even imagine trying to run my business without them.

良いポイント:

I have used Checkfront for five years and the service has always been outstanding. They always reply very quickly to my emails. I've phoned them a couple of times but really there's no need to phone as their email response is so good. It also means you have a record of what's discussed. Having an inventory based rental system that allows my customers to book online and keep stock updated keeps me ahead of the competition. I love the customised notifications that are specific to the items booked. The free add-ons are amazing. Being able to link to my accounting software makes life simple.

改善してほしい点:

You have to keep a very close eye on products being returned. If something isn't returned it's very easy for it to "fall off the system" if it's not noticed on the due date. It would be good to be able to scan items back in or at the very least for the item to remain on the desktop until it's been checked off. I understand Checkfront are working on this. The only other concern for us has been that delivery and collection has to be booked as an actual item and not offered at Checkout. Our customers are confused by this no matter how many prompts we add. I believe it's because customers are used to an online retails experience where it is common practice for Delivery to offered after items have been selected and you are at the final stages before payment.

Easy-to-use booking software made in Canada

良いポイント:

The software is easy to use for clients and staff alike. As a result, we spend less time answering emails and the phone as people book themselves in. I also love that the company is based in Canada, and that the team is very responsive and the software is constantly developed. There is an affordable option if you just wanted to get started with booking software that does not break the bank.

改善してほしい点:

A few very specific things would be great to straighten out. For example, we offer 2 different overnight tours - the 2-day Seal Cove Adventure and the 3-day Cape Chignecto Adventure. We cannot run those tours parallel or overlapping - it is either one or the other -, so we set the availability to 0 by hand in the inventory the other tour every time an overnight tour gets booked. This way, however, we also have to block out the day before to ensure no overlapping tour gets booked even though in reality the date is available as the last day of a potential trip that starts earlier. It's not a huge impact, but we might loose a few bookings to this. Also, we cannot accept single bookings for tours where nobody else is booked on yet as we require a minimum of 2 guests for any tour to run. We have set the booking form (at least for the overnight tours) so that the field 'Adults' is automatically filled with the number 2. We do, however, accept single bookings if other people are booked on already, and we also would accept a pair of Adult/Child as a minimum. I wonder whether there is a way to streamline this.

Checkfront = Next Level

製品を使ってみた感想： Checkfront affords is the ability to automate so much of the reservation process that not only do we have extremely organized and fluid interaction with customer’s reservations but we can streamline so many other elements of our system such as housekeeping as well.

良いポイント:

Multiple configurations allow us to customize our back and front facing reservation database even though we are not a traditional hotel. Support is usually very detailed and forward thinking. If what we want can’t be accomplished, we always get good insight on workarounds and temporary solutions, that sometimes work better than what we had planned. CF constantly works to improve itself. We get monthly updates that bring new funtctions and extension platforms into the mix. It’s about 75% of the way to eliminating the rest of our internal support platforms - loyalty rewards, staff scheduling, & customizable customer profiles are the remaining topics we’d like to see incorporated into CF.

改善してほしい点:

We hold little hope that our feature requests will ever be developed. Configuration on the backend comes with a significant learning curve. One can get lost in the labyrinth of configuration options. I understand it’s necessary for all the functionality on the front end but if hotels are configuring this themselves, the labyrinth could be a little less complicated (topics re: parameters, & alias are very confusing).

My Experience with Checkfront

製品を使ってみた感想： I operate a charter yacht in the USVI. Checkfront is my booking calendar if record. I use it to manage availability, and as a direct booking channel. I've stayed with Checkfront for the past two years because it meets most all my needs at a reasonable price point. The addition of tipping functionality is important to me. It will likely drive my purchasing decision in the future, as I shift towards a daysailing business from a term charter operation.

良いポイント:

The software meets most of my expectations. I especially appreciate the flexibility I have when setting up inventory items. Perhaps more important is the quality of support you provide. Each time that I have had a need to reach out, my inquiry was handled by a knowledgeable and concerned person, who rapidly resolved my challenge and typically taught me something along the way. Thank you.

改善してほしい点:

My biggest issue with the service is that my clients don't have the option to tip while they are checking out. As a service provider, tipping is critical, especially for the crew. If the client was presented with the option to add a tip, I know that my income would increase significantly, perhaps 10%+

Helpful for Small Businesses

製品を使ってみた感想： Overall we are very satisfied with Checkfront. Any time we have had to contact support for a problem, they respond quickly and provide satisfactory solutions.

良いポイント:

Basically Checkfront is fairly easy to use. As a tour operator, there is a lot of flexibility given to obtain the information we need from our passengers. We feel it is easy to maintain and fits our needs. For our guests using the software, we have never received any negative comments and feel it is user friendly. We like that we were able to link our liability waivers for the guests to complete ahead of time which saves a lot of time and paper. Another timesaver is the way the bookings are linked directly to our Quickbooks account. Overall, we are very satisfied with everything that Checkfront does for us.

改善してほしい点:

Reporting seems to have a fair amount of issues. We have contacted support about this and they are aware of the problem but just haven't figured out a solution yet. This is very time consuming to manually calculate monthly and yearly sales totals which are definitely incorrect in the Checkfront system.

Small business

良いポイント:

By far the easiest and straightforward system I found to use for my business. We have had positive comments from our customers who said they found booking on to a workshop fairly simple and easy to do. The calendar is very clear and makes it easy to see what bookings we have each day.

改善してほしい点:

Limited ability to customise gift certificates on layout and does not look very professional. Could be a lot better looking for our customers to receive as a gift. Always have problems uploading images and resizing issues. Customers get confused with first booking screen where it states enter promo/voucher code and try to enter their gift certificate number here rather than at checkout. Could be made clearer on the gift certificate that they need to use the G code below the barcode when redeeming their gift certificate. We have had to put a couple of paragraphs on our website to explain to customers how it all works, so feel the checkfront system could be improved a lot in the gift certificate area. Monthly cost is quite high- we are a very small business and no discounts available and packages unable to be tailored to our needs so we are paying for things we do not require. I would like to be able to speak to customer support on the telephone if I have any problems rather than just on email.

Rental Provider

製品を使ってみた感想： Staff incredible, software flawless and the user friendliness is exactly what i needed! I could not conduct my business without Checkfront!!!!!!!!!!!!!

良いポイント:

There is no way that i could do my business without Checkfront. I was able to learn the software and all its benefits within 1-hour. The support staff provides superior service and is always available to help with any questions or concerns i have. I recommend Checkfront to all my business friends and use it 10 times or more a day. Thank you for providing this incredible software!!!!

改善してほしい点:

I do not like the affiliate program and quite honestly don't understand why i would be required to upgrade my plan in order to allow affiliates to get commission and have there own portal to create booking for the company. I am currently only allowed to have 10 affiliate accounts on my business and with my business working with thousands of travel agents it would be nice if you allowed unlimited affiliate accounts as apart of the service.

Review on behalf of Haliburton Forest

製品を使ってみた感想： Overall we have been very satisfied. We have been able to relieve some of the stress from the office by having online reservations available and allowing for customers to book for themselves.

良いポイント:

Ease of use. There are a few things that should be addressed, but overall ease of use has been fantastic.

改善してほしい点:

Certain features need some work or need to become available for better functionality.

Checkfront Review

製品を使ってみた感想： I am able to be more organized at a glance. Know what's coming up, what balances are due etc

良いポイント:

The calendar function, and all the internal notes attached to the booking.

改善してほしい点:

Wow uhm.. lets see I hate that I cannot group modify any items. For example in fishing boat. I cannot click to change and add a commission amount to all. I want to modify items by group outside of the inside of each tour item. I want to copy and duplicate a group instead of having to copy the parent, then the children, and the wrapper. It makes for more mistakes. Also a copy should warn you to update to the correct child links after being copied, and before your save. I don't like that I cannot assign different commission amounts depending on whom I am paying I don't like that I can only send deposit or full balance. I don't like that I can't place a rule that adds a 5% fee after they pay deposit if they want to them make final full payment. I wish there was a way that the reports could just report deposits minus commissions due. I hate the outside GUI, the internal database is super in comparison. Outside looks and feels super clunky and you should use something like elementor technology for visual moving the parts in the back end for greater design functionality. Then peoples designs can look different and we can add or remove features as needed, we should be able to save or use template designs depending in the style of tour we sell. In my emails, I want to have a visual editor and add my tagline and email signature, instead of copying and pasting it everytime.

Good for managing make cottage bookings

製品を使ってみた感想： A feature-rich booking system which works well on all devices. Loved by the owner, accountant, cleaner and, working in the background, benefits our guests too. Life has become a whole lot easier since using Checkfront.

良いポイント:

Check from the allows me to easily manage my bookings between my website, Booking.com, Airbnb, TripAdvisor and Home Away. Previously when a booking can in I had to manually change the calendars on every holiday website and it was a nightmare. I have configured Checkfront to link to my accountancy software (Xero) and I have also started offering customers gift cards. I'm not technically-minded and have found the technical support excellent, especially when the send me custom videos showing me what to do.

改善してほしい点:

It does virtually everything I need, but sometimes I don't find it very intuitive. It's disappointing there isn't a way of getting it to work with new Google Holiday feature. No great loss now, but I expect this will grow in customer popularity.

aeffective booking system

製品を使ってみた感想： professional and helpful. more than what I need. but quite happy. other than a few issues.

良いポイント:

simple efficient. keeps track of chats easy to cancel and make bookings. very helpful online troubleshooting the techs are very knowledgeable and easy to follow their help.i love the banners paid and unpaid or cancelled very cool.

改善してほしい点:

the home page is clunky. would be better if your arrivals and departures were in list form on this page. the calendar would work better if you could drag and drop bookings to gain a day here and there.

Checkfront for Fishing Charters Business

製品を使ってみた感想： Our clients love being able to check availability and pay online. They don't book online as often as we'd like them to but at least the facility is there. Checkfront integrates with our website easily and there are lots of addons available as the business expands. It's a great system.

良いポイント:

Checkfront's customer support is brilliant. No question too silly and no work around too finicky. The system is really easy to use and the online 'How to' guides cover all of the basics clearly. There's a pretty good range of reports which means end of month is only a few clicks to give the owners a good picture of what's going on with their business.

改善してほしい点:

I would like to see a few of our wish list items be actioned to enable the system to work even better for our business. Whether these items are added to the full system or a feature being added to our system only. In the meantime, the work-arounds recommended by support are usually more than adequate.

Great for Hotels that also offer Services

製品を使ってみた感想： Overall, we're very happy with Checkfront. We recently looked for other solutions to see what was available on the market but we ended up sticking with Checkfront.

良いポイント:

What we like most about Checkfront is that it is a multi-use tool. We find that there aren't a lot of solutions out there if you offer rooms AND tours.

改善してほしい点:

It seems like they don't update it very often. The overall layout and design has been the same since 2015.

Bike Hire, Annie

製品を使ってみた感想： It's very good.

良いポイント:

Easy-to-use. Reports are helpful when reviewing my business

改善してほしい点:

Changing an inventory item when aliased . It takes a long time to set up inventory items. If the parent number is changed, it would be good if aliased would automatically change.