Emburse Chrome River Expenseのレビュー

Paperless expense reimbursements with automated routing - great combination!

良いポイント:

Our expense reimbursement process improved greatly when implementing Chrome River Expense 12 years ago. No more paper shuffling from in box to in box for approvals, potentially getting lost. Also, Chrome River continues to improve their product and keeps up with client demands as technology evolves.

改善してほしい点:

Customer service is up and down. Chrome River now charges for changes you want to make, where that used to be baked in the subscription price. Or you can pay for an almost unlimited service model - a bit pricey, but overall worth it if you have a lot of changes to make like we do. (Changes are because our business needs often change).

Emburse Chrome River Expense and Invoice Software is top notch!

製品を使ってみた感想： Centralizing expense and invoice management increased visibility across the firm and streamlined AP processes. The firm reduced invoice processing time by 90%, cutting a 10-minute process per invoice to just 1-2 minutes. This gave the AP team significant time back for more strategic work. Additionally, Emburse’s mobile capabilities and credit card integrations enabled the firm to expedite client billing for more timely payments.

良いポイント:

Emburse automated many AP tasks and cut invoice processing time by 90%, resulting in more time for higher-value work. Users and admins especially enjoy the mobile features and the ability to see exactly where an expense or invoice is in the approval process.

改善してほしい点:

The Emburse Chrome River help desk needs some work. There are often lengthy turnaround times for their help desk.

The worst Expense management system I have used in along time

製品を使ってみた感想： Overall very bad, I am surprise that this site has any good reviews, I work with over 5000 colleagues and everyone will tell a similar story, we are wasting hours on expenses compared to Expensify. I don't know if this is a cheap bit of software but think about the ROI and TCO for 5000 employees wasting and additional hour on expenses. THe main problem is the UI, and the mobile integration and the OCR. If you can't get those right you are wasting a lot of employee time. Avoid!

良いポイント:

I literally don't like anything about this system, we used Expensify previously and it literally takes me 3 to 4 times longer to submit expenses, which means I am always behind.

改善してほしい点:

The UI is very poorly designed, it needs binning and starting again with a decent UI design team, that actually watch users trying to interact with the system. The mobile App is terrible, it times out, and does not integrate seamlessly with SSO, the mobile receipt upload does not work, so you have to download a second app for receipt upload. One receipts are uploaded there are loads of OCR errors compared with other systems i have used. Bug after bug, if you change currency (because it did not recognise) and manually change the currency you need to double check the FX rates they do not update, then it gives you an error. You can not split bills and only pay personal expense , you need to calculate your business expense from the bill manually then write a note to explain. The system waits to update your changes then it will give an error it does not error check as you go, so you waist loads of time reviewing.

Reviewer

製品を使ってみた感想： Very good software, amazing to use this software.

良いポイント:

one of the best software which i used for accounting and payable. very simple and cleaver to use it.

改善してほしい点:

I think, May be improve the financial system service and payable service. not an big issue. over all good

Great Visibility for Business Expenses

製品を使ってみた感想： We are keeping track of all corporate spend, and submitting them all on time now. The visibility of where all expenses are in their approval process has been great for our users. Since everything flows faster, we are able to process reimbursements faster too. Our ability to also track compliance violations helps with know where user need additional training. The compliance reports are very useful.

良いポイント:

Integration with our corporate card program has been such a time saver. All users are able to track and expense their incurred business expenses in a timely fashion, and that helps with decision making. We also integrate with our travel agency, so expencing full trips now take way less time.

改善してほしい点:

Setting up the routing rules was a challenge with some of the exceptions we had to work through, but once the time was spent to consider everything, the system does what we expect.

Chrome River Expense

製品を使ってみた感想： Overall the experience has been great and we are happy with it!

良いポイント:

The ease of use and the customization of it to meet our changing needs

改善してほしい点:

Since the systems is so customizable it can be hard when there is a issue for support to understand why you do something a certain way.

Chrome River Expense Review

製品を使ってみた感想： Overall experience has been very positive as all employees are now using it and we are saving time and money. We can rely on the system to help us with the process and the automation helps us manage the process.

良いポイント:

The system creates a workflow that saves us time and money. It enforces our expense policy so the administrators don't always have to be the bad guy. It also integrates with other systems such as our HR system (employee feeds), our corporate credit cards and out Concur travel system.

改善してほしい点:

The admin features can be a bit tricky to use. Features aren't always in the most intuitive place. The CR team is working on changing everything around. Once things are found/explained, it is a nice system to use. The help desk can also be slow to respond. Most times i want to be able to pick up the phone and call someone rather than dial 1-800 help.

Experience with Chrome River

製品を使ってみた感想： Overall it is a better experience for our review team and users from our old system.

良いポイント:

I really enjoy the compliance tools to help guide policy. This is helpful to take some human elements out to focus on less monotonous review.

改善してほしい点:

There is major issue in using Hotel expense tools to be compliant with U.S. Federal regulations for travel and expensing to be compliant with FTR, JTR, and GSA per diem policies.

Changing the Game with Chrome River

製品を使ってみた感想： I can't say enough how happy we are with Chrome River. From our setup through to go live the entire Chrome River team has been great. The fact that the system is so easy helps but the support of [SENSITIVE CONTENT] in pre-purchase and [SENSITIVE CONTENT] in setup meant we had a hand to hold all along our journey.

良いポイント:

The ease of use, implementation and reimbursement means everyone's life is so much easier. Users, administrators, approvers, it just works.

改善してほしい点:

I wouldn't call this a con but if I had to look at something that I'm not used to with an ERP its the fact that changes are made in a QA environment and then "pushed" to the Production environment. So there are a few extra steps. However, the mistakes I've made in QA have stayed in QA and I haven't had to figure out how to fix what I've broken. So I guess there is a pro hiding in this con!

Good Solution for Expense Tracking and Reporting

製品を使ってみた感想： Postive! Its a good piece of software that fills its purpose.

良いポイント:

Easy and quick to use. It doesnt require alot of training or complexities to enter expenses into the system for reimbursement. The graphic layout makes it very speedy

改善してほしい点:

It can be glitchy sometimes, may be a deployment issue.

I have worked with Chrome River four years and lead the upgrade from the Platinum to Mercury.

良いポイント:

The platform is user friendly and intuitive. Travelers have the capability of taking pictures of their receipts and sending them directly into their Chrome River e-Wallet. We use Egencia Travel which is in the process of integrating with Chrome River. This will result in all travel data also being housed in the traveler's e-Wallet. Our travelers also like the mobile capability of the new web-based platform, Mercury, which allows them to have access to the site while on the go. Credit card integration has also proved very valuable enabling travelers to see transactions they need to submit on their reports. Approvers have the ability audit and approve reports on the go with the ability to easily review receipts that are being billed to their projects. With the ability to program policies and routing, approvers can be assured that reports are meeting programmed company policies. If there is a need to split the allocation of the expense - Chrome River makes it very easy. Employees love the ability to easily delegate access to others and assign approval to coworkers while on vacation. We have been very happy with this software. It has simplified and made the expense report process very efficient for our firm.

改善してほしい点:

As a travel manager, the analytics engine that I use frequently could be more intuitive. If reports are required outside of the standard list, the engine to produce custom reports is not very user friendly.

Expense System on the Go

製品を使ってみた感想： The system has streamlines our expense process allowing us to eliminate paper reports and move the whole company to a single expense system

良いポイント:

The flexibility of mobile use and user interface

改善してほしい点:

The limitation of customization of Mexico VAT

Corporate Expenses

製品を使ってみた感想： Chrome River expense system has taken us from a paper based expense system which was very slow, lacked the ability to audit, or create reports for spend tracking. We have moved from a very slow process to a quick and prompt paperless way of claiming expenses. No more desk drawers full of papers and receipts. Reports are set up to run monthly and distributed to dept. managers for review. The ability to enforce policy guidelines has been an important part of the expense system implementation.

良いポイント:

The ease of use for the claimant, being able to create the expense tiles to suit our business needs. It was easy to implement and train end users. I can make changes and updates easily on my own or utilize support from the help desk.

改善してほしい点:

The reporting can be a bit of a challenge to understand and set up.

Best Software in Town!

製品を使ってみた感想： Overall its been great. Deployment, day to day usage, its all good

良いポイント:

End user functionality is easy! Our guys in the construction field arent always tech savy, so this is a huge plus for us.

改善してほしい点:

you have to pay for better customer service

Great base product with fantastic add-ons on the horizon

製品を使ってみた感想： Fantastic customer service with a quality product that allows a lot of flexibility regarding expense reporting.

良いポイント:

Able to customize all aspects of the expense reporting, and easy to use functionality in every way.

改善してほしい点:

Difficult to utilize 3rd party connectors for systems such as FinancialForce.

Designed to fit each companies wants.

良いポイント:

What I like most about the software is that we have the ability to customize to meet our companies needs, while also being able to take out a large part of manual tasked by having reports routed automatically within the platform to lessen some of the administrative burdens.

改善してほしい点:

What I would say is least liked about the product is that there are some functions that would be beneficial but are not yet envisioned, but with the ability to provide enhancement requests I am very positive that if it is possible that Chrome River will eventually have whatever it is added to the platform.

Emburse Chrome River--Travel and Expense Management for Higher Ed

製品を使ってみた感想： We've literally saved over a million sheets of paper in ~30 months. CR Expense was a huge step forward for us and we look forward to continuing to improve along with the software.

良いポイント:

Emburse Chrome River has empowered the local admins more every month we've been a customer. This allows us to create a familiar and intuitive system for our users.

改善してほしい点:

Would still like additional capabilities for reviewers/approvers to modify expense reports. I believe CR is moving in this direction soon, however. This will be a great change!

Easy to use and teach

製品を使ってみた感想： Our travel department was able to become mostly paperless using Chrome River. Most of our end users are pleased with the product.

良いポイント:

All of our travel is processed through Chrome River. I really appreciate the ease of use of the product. It is also very easy to teach and create training materials. Our travel card program integrated very well with the software.

改善してほしい点:

I would like to see more scoped administrator roles to choose from.

Chrome River Expense system

製品を使ってみた感想： Chrome River is light years ahead of the previous system we used. It is user friendly for the most part. It has reduced the work load in our Accounts Payable Department tremendously. Chrome River is much easier for navigate and to use to assist our staff in researching problems with their reports. There are a few things I don't care for, such as how you enter account allocations and how the system allows staff to enter an account allocation wrong by giving it an alias and then telling them the account is wrong when they try to submit the report. It should just tell them it is wrong in the beginning to avoid all the corrections they need to make later. Otherwise, it is great and the service is great also!

良いポイント:

Ease of use

改善してほしい点:

How you enter account allocations.

Policy Enforcement

製品を使ってみた感想： We implemented the purchasing card onto Emburse right before the offices shut down for Covid, it was perfect timing to audit digitally.

良いポイント:

The ease of approval, visibility of receipts.

改善してほしい点:

Unable to know if someone is over the daily meal allowance, their name may appear on another expense report(s) for meals.

Chrome River Experience

製品を使ってみた感想： Chrome River has helped the expenses flow through our system a lot smoother and with less issue. It also, help with accountability. We know when an expense report was submitted and how long it takes for it to process.

良いポイント:

I like how user friendly it is. You are able to upload a receipt multiple ways.

改善してほしい点:

You are not able to add an expense to a returned expense report.

Chrome River...amazing product.

良いポイント:

The best part of the program is the ease in teaching others how to use. We have users that come in, not knowing anything about the program and with one training and 1 or 2 uses, they make it work.

改善してほしい点:

The settings section in the new platinum version is not very user friendly.

CR Review

製品を使ってみた感想： Overall, users are able to submit requests and be reimbursed quicker.

良いポイント:

I like the ease of use and the ability to have all information in one place.

改善してほしい点:

The ability to make changes sometimes involves higher Customer Support involvement and the lack of response is critical to our business.

Paperless Heaven

製品を使ってみた感想： Chrome is extremely user friendly! You do not need an app to use on your phone, or connect to any database except the internet. The snap and send function makes sending receipts to my reports flawless and easy to manage. Approvals are faster without paper and go directly to the person to review. Fast, easy and efficient!

良いポイント:

The snap and send function and being able to review reports without paper and no overload of information

改善してほしい点:

Sometimes updates can take a while and if the internet is slow it can take a while to load

a system that makes expenses fun

良いポイント:

The ease of use, this software feels like a 2018 software, it works great with mobile or desktop and has very innovative look and feel.

改善してほしい点:

You can customize a lot of rules, but there is a limit to how far you customize it, some functionality is just not there yet, but they are very receptive if you can make a business case for it.