キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

iVisitorとは

ワークフローを改善し、ブランド・イメージを向上させ、従業員、施設、データのセキュリティを高める訪問者管理ソフトウェアです。

iVisitorの製品詳細

良いポイント:

The cost was competitive and it was nice that we could tie the software into our existing screening software to provide a seamless process.

改善してほしい点:

I can't think of anything, in particular, that I don't like.

iVisitorの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.6
機能
4.2
価格の妥当性
4.1

おすすめ度

8.5/ 10

iVisitorの総合評価は4.5/5です。 (キャプテラに寄せられた46件のレビューより集計)。

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レビューを絞り込む (46件)

Lucy
Lucy
アメリカのTenant Services Coordinator
認証済みLinkedInユーザー
不動産, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

A software program that works anywhere you need it to register guests/visitors.

4.0 7 年前

良いポイント:

The software is user friendly for entry of visitors/guests and our security guards manage to get check in quickly.

改善してほしい点:

The system has had issues during the last couple of weeks in the morning when we have had a large number of visitors/guests to check in.

Justin
アメリカのDirector of Regulatory Compliance
防衛、宇宙, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Veristream Success Story

4.0 6 年前

製品を使ってみた感想: See Pros Section

良いポイント:

When looking for a solution to replace our manual visitor process we did a lot of research on the right software application. We are an aerospace company with restrictions on access and many policies/procedures that detail the requirements for visitors into the building. Veristream provided a solution that was flexible in application allowing us to address our specific needs and regulated environment. The cost was competitive and it was nice that we could tie the software into our existing screening software to provide a seamless process. The Veristream team was very helpful in designing and aiding in the implementation process. If you are considering a software solution to manage visitor access Veristream software should be on your radar.

改善してほしい点:

The only real issue we identified with the Veristream software is the printing limitations. We were looking for an option to print multiple color badges to help better identify a restricted visitor from a visitor that was unrestricted. We had a similar problem in addressing our desire to label certain visitors as "escort required". That said, none of the software applications we reviewed prior to selecting Veristream provided these features. The issue is easily addressed by process/procedure and shouldn't have a heavy impact on the decision to use Veristream software.

Building Intelligenceからの返信

6 年前

Hi Justin- We are so pleased to hear our visitor management solution has positively impacted the success of your business! Your satisfaction is very important to us, and our development team will be taking a look into your concerns. We will reach out to you directly when a resolution is identified. Thank you for your support and loyalty. We are grateful to have OECO as a member of the Veristream family!

Paul
アメリカのProperty Manager
不動産, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Satisfied but not impressed

3.0 6 年前

製品を使ってみた感想: Overall I'm satisfied with the product but wish it was more consistent. It is a very easy to use platform.

良いポイント:

Ease of use on the platform. Nobody has any issues understanding how to use it.

改善してほしい点:

Troubleshooting veristream outages. Happens to often when ivisitor freezes for five minutes because of an outage (diagnosed as an off site issue).

Building Intelligenceからの返信

6 年前

Sorry you've experienced such inconsistency with our iVisitor software! We're proud to say we've been able to maintain a 99.97% uptime, exceeding the industry standard for SaaS of 99.8%, but we know some things will happen and we do apologize for that. For instance, this month, there was a known issue with Microsoft Azure's Cloud Services, and all vendors, everyone from Netflix and our company were affected. While these incidents are rare, we're doing our best to make sure our customers feel minimal impact during these times. From the application side, iVisitor has been fairly stable during the course of 2019. If your building uses any type of Access Control integration, there could be a slight delay when passing information from iVisitor to your access control device. If you suspect that issues are due to the communication between iVisitor and your access control server, let us know and we'll be more than happy to conduct live speed tests with your team!

Philip
アメリカのDirector Environment, Health, Safety & Security
認証済みLinkedInユーザー
消費財, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Visitor Management made easy and efficient!

5.0 6 年前

製品を使ってみた感想: We solved a couple of issues with this system: First, visitors are now controlled upon arrival. IN other words, they aren't wandering around and indicating that they are visiting a person who might not have been aware that someone was coming to see them. in addition, it made our employees who receive visitors on a regular basis to be accountable for their visitors. It was a "win-win" for our organization.

良いポイント:

It allows anyone with incoming visitors to pre-register them in the system. Once the visitor arrives, our security guard simply clicks on the icon indicating they've arrived, provide a badge and send them to the person being visited. It's really that simple...

改善してほしい点:

I can't think of anything, in particular, that I don't like. I haven't had any issues and, if I did have any, the product support is amazing!

Building Intelligenceからの返信

6 年前

Thank you for your review, glad it has been deemed a "win-win" for your organization!

Will
アメリカのSenior Technical Analyst
エンタテインメント, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Veristream Review - iVisitor

5.0 6 年前

製品を使ってみた感想: Overall we have had an outstanding experience with Veristream. The support as well as the product has been top notch.

良いポイント:

iVisitor has been a great piece of software for our organization. We have numerous sites throughout our company and all have been implemented seamlessly. This product has enabled us to better manage our visitors while also increasing our security.

改善してほしい点:

Early on we ran into issues with the user image quality on the badges that were produced. This was remedied by using an alternate camera than the one provided with the product.

Building Intelligenceからの返信

6 年前

Thanks for the review and for being a loyal customer! ?

Steve
アメリカのFacilities Sup.
電気・電子機器製造, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Problems with Veristream

1.0 6 年前

製品を使ってみた感想: The hardware company they were using supplied sub-par product, until I brought it to Veristream's attention.

良いポイント:

Haven't found anything that I like about the system.

改善してほしい点:

The system keep timing out and have to reboot it. You can't put multiple people in the system if you have more then one location and people travel to both locations they can only be in one building.

Building Intelligenceからの返信

6 年前

Sorry to hear you've experienced some inconsistencies with our software, we do currently have a 99.97% uptime, which exceeds the industry standard for SaaS of 99.8%. We also want to keep our visitor tracking capabilities as accurate as possible, providing a real-time overview from the dashboard, if we had one visitor signed-in into two locations at one time, that would provide misleading information to one of the locations. We do believe best practices would be signing-out of one location and then signing-in to the new location upon arrival at that location.

認証済みレビュアー
認証済みLinkedInユーザー
機械・産業工学, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Simple Solution

4.0 6 年前

製品を使ってみた感想: This software solves a problem for us, at a super reasonable price. It's essentially a set-and-forget piece of our day-to-day, and we have very rarely had to pay much attention to it - which means it's doing its job! Customer service has always been responsive and helpful. The software isn't fancy by any means, but it's more than capable of doing what it's supposed to do.

良いポイント:

Very affordable guest badging system, works consistently, easy to use.

改善してほしい点:

Not robust, not the most straightforward navigation.

Building Intelligenceからの返信

6 年前

Glad you've had a positive experience with our software and customer service! Thank you for the honest review!

Judia
アメリカのManager of Administrative Services
国際貿易と開発, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Excellent for notifying reception that someone is coming to the office

4.0 7 年前

製品を使ってみた感想: Mainly, the ability to notify my front office of intended visitors, what location the visitor needs to be directed to and to notify the host that their guest(s) have arrived without hunting them down.

良いポイント:

I like that you can send an email to the visitor to confirm their visit, as well as reply back to the reception station if you as the host are running late or need to get a message to the visitor

改善してほしい点:

It would be great if the delivery option was available to all users and not solely in the Admin function. This way the recipient can notify the receptionist that they are expecting a package and how many, just as they do for visitors.

Andrea
アメリカのOffice Administrator
航空宇宙産業, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Adjustments can be done

3.0 6 年前

良いポイント:

it's easy to use very strait forward. no extra training necessary.

改善してほしい点:

the administrator cannot access other users visitor list

Building Intelligenceからの返信

6 年前

Thank you for your feedback, we are constantly working to add new features, and to improve the overall experience for both the host and visitor.

Maria
アメリカのFire & Life Safety Director
不動産, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Veristream Usage

5.0 6 年前

良いポイント:

It is user friendly, the support is always there if needed with issues that may occur.

改善してほしい点:

What I dislike least is every now and then, the software runs very slow or it does not allow you to put in the information for visitors.

Bruce
アメリカのSecurity Supervisor
デザイン, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Reps very helpful

5.0 6 年前

製品を使ってみた感想: Reps called to check and see how we are doing at Arconic she is very helpful and knowledgeable very nice lady

良いポイント:

Very simple to use for me and the other officers to ise

改善してほしい点:

We have been using IVisitor since I have been here great tool

Building Intelligenceからの返信

6 年前

Thanks for the positive review of our iVisitor platform and the kind words about our reps! Customer service is important to us - we truly care about your success! ~Veristream

Bobbie
アメリカのExecutive Assistant
プラスチック, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Very easy to use

5.0 7 年前

製品を使ってみた感想: Professional image, and addressed a safety issue of knowing who is currently in our building.

良いポイント:

The professional image of having pre-printed visitor tags is very important to us, and it makes our visitors feel very welcome when they arrive.

改善してほしい点:

I had a tough time finding a nice looking way for people to wear the tags, but when I did, I was very pleased with the result. I think Veristream should offer more solutions rather than leaving it up to the customer to figure out.

Steven
英国のIT Site Leader
自動車, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

easy to use system for visitors might need some more usability features

4.0 7 年前

製品を使ってみた感想: reduction in time of receptionist by not having to phone the people.

良いポイント:

ease of use for visitors especially the barcode and smartphone us very handy. Also good is that everything is web based

改善してほしい点:

might become better with some usability features for the registering people and some more dynamics of the website. It is quiet static now and some features like registering reoccuring visitors are not always getting emails with barcodes...

Amanda
アメリカのFacilities Coordinator
初等・中等教育, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

Great system

5.0 6 年前

製品を使ってみた感想: This has solved our issue of reception and security not knowing about visitors. If a visitor is not sure of where they need to go on campus we can quickly look up their scheduled visit and know exactly where they should be.

良いポイント:

We love how this system has streamlined our check in and visitor management. It is very user friendly. By allowing us to set up and customize for our needs it helps ensure that it is a great fit for our company.

改善してほしい点:

The only con we have is that the system does not "remember" visitors, therefore visitors have to take a new picture and sign a new agreement on every visit. This is a little tedious when you have certain visitors that come a couple times a week.

Building Intelligenceからの返信

6 年前

Glad to hear our software has helped your company so much!

George
アメリカのSHE Supervisor
食品製造, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Veristream Review

4.0 6 年前

製品を使ってみた感想: Good for managing visitors

良いポイント:

Ease of use, Managing recurring approved visitors

改善してほしい点:

Incompatibility/conflicts with existing operating systems

Building Intelligenceからの返信

6 年前

Thank you for your feedback! We're currently working right now to improve our features and customer support efforts so that you, and our other loyal customers, can have a better overall experience when dealing with our product and company.

briana
アメリカのguest services
イベント企画運営, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Blue Print Studios

5.0 6 年前

製品を使ってみた感想: It creates safety for our business and protects are expensive products

良いポイント:

Simple and easy to use when going into the building

改善してほしい点:

Nothing is wrong, the system is great and works great for our specific business

Building Intelligenceからの返信

4 年前

Thanks for the awesome review, Briana! We're happy to hear we're hitting the mark for you and helping to keep your business safe.

Scott
アメリカのCTO
金融サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

No Issues Administering Veristream

5.0 6 年前

良いポイント:

We have used Veristream for many years and I can say that the cost to maintain and operate it is very low. We rarely get service requests related to it. From an IT Manager's perspective, this is great.

改善してほしい点:

Nothing comes to mind, it has worked well for us.

Walker
アメリカのSecurity Director
使用期間: 不明
投稿経路

iVisitor Review

5.0 10 年前

製品を使ってみた感想: I manage security for a commercial hi-rise building. We encounter basically 300 -400 visitors a day. After facing challenges for seven years using a visitor system that was tedious and needed constant service, I have found the iVisitor Web System to be quite the opposite. The iVisitor System is user-friendly, in that, it is very easy to use, allows tenants to manage their data, and has substantial instructions that clearly explain how to work around the system. I find that the majority of my tenants need only a brief tutorial of the system and their off and running. In addition, the system requires little maintenance on the administrative side. It quickly imports data and it sends email alerts immediately when guest(s) arrive. Importing large visitation Groups into the system is very easy also. Lastly, my support team has the responsibility of checking guest(s) in once they have been registered. The support team has told me that attaining the iVisitor System is one of the best ideas the building has ever undertaking. iVisitor "Two Thumbs Way Up"

Kenneth
アメリカのSecurity Officer
使用期間: 不明
投稿経路

It is a very easy and very smooth software.

5.0 9 年前

製品を使ってみた感想: We use this software for signing visitors and vendors. It is a very smooth process and quick and easy for people to understand. I very much like how we can save people in the system for simple sign in. We have a lot of vendors who come in multiple times a month or even a week and its simple to just know who they are and sign them in. Instead of them always having them sign in and get a picture taken. A con that I have, when I go to save someone as a Pre-Approved visitor, I can't take the picture I already took when the signed in. I have to save their information and than the next time they come in take a picture. I hope for a way to just take the picture I just took and add it to the profile. The Customer Service agent I work closely with Laurel Cates is fantastic. Anytime I have a question or need help she responses very quickly and is very informative. She is a pleasure to work with and has given me a lot of knowledge on how to work the software better.

Michael
アメリカのAssistant Director of Security/Life Safety
使用期間: 不明
投稿経路

Aon Center i-Visitor review

5.0 10 年前

製品を使ってみた感想: In working with Veristream since 2002 I have been very impressed with the support they have provided for us. Their equipment is sound and the software rarely gives us any problems but when it does their technical support provides us with a solution usually on the same day and sometimes within the first hour of addressing our issue.
When it comes to the printers we use, general cleaning is needed twice a month to keep the thermal print heads clean and working properly.
The one true advantage that Veristream has over any other provider in this field is working closely with Curtis Hrncirik and Liz Colena. If we request a change to the system in order to make our operation work to our specific needs they come through for us every time. That's what makes Veristream's product and specifically your personnel the best in their field.
Thank you,
Michael Koziol
Aon Center
200 Randolph Drive
Chicago, IL

Patrick
アメリカのProperty Manager
使用期間: 不明
投稿経路

iVisitor at our building

4.0 10 年前

製品を使ってみた感想: We have iVisitor integrated with C-Cure at our building and it works nicely. Each visitor badge printed sends an update to our security system activating the badge for just that day and for just the turnstiles the guest will be using. Since the system is on the web, all of our tenants have access to enter their own visitors. We also do a nightly upload to iVisitor that syncs it with C-Cure, thereby eliminating the need to add and delete users manually. As you can imagine, that's a nice feature to have at the building of 1.2 million square feet. Our biggest issue has been web printing to Datamax thermal label printers. The configuration is a bear. The support folks at Veristream were helpful but this issue costs them a star. If they had a more turnkey printing solution they'd get an A+ because the product really is pretty good. I'd recommend it.

Larry
アメリカのDelivery Center Stategy and Operations Lead
経営コンサルティング, 10,000+人規模の会社
使用期間: 1~5か月
投稿経路

Virtual Visitor Badging Kiosk

5.0 9 年前

製品を使ってみた感想: Sales and technical support from initial contact to local implementation has been excellent. Response time and engagement also excellent whether reaching out to Sales Support team or Help Desk. Courteous and professional.

良いポイント:

Incredibly easy to operate with a lot of flexibility and customization capability. We've taken a "meat and potatoes" initial approach but intend to leverage full capabilities as we roll out to other North American Centers.

改善してほしい点:

We would like to have the capability to print badges in a couple of colors.

Carl
アメリカのNetwork Engineer
倉庫, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Exceeds Security Requirements

5.0 6 年前

製品を使ってみた感想: We have noticed the amount of traffic that flows through our building that was previously unaccounted for.
This is huge as we have a warehouse environment and can't afford to lose inventory.

良いポイント:

Ease of Use and Setup Functionality for Multiple Sites Access Levels Accessibility from Anywhere with Internet Connection

改善してほしい点:

Cost for a small business - This is more for an Enterprise environment

Building Intelligenceからの返信

6 年前

Glad our software has been able to help you exceed your security requirements, and keep better track of all your visitors!

Cathy
アメリカ
使用期間: 不明
投稿経路

Just implementing so not fully functional yet.

5.0 9 年前

製品を使ってみた感想: We evaluated numerous products when we started looking for a visitor control system and iVisitor was the only one that had the capabilities we needed. Additionally, we receive immediate and friendly support from Laurel and the rest of your support team any time we have a question. I am impressed with your service and support. I do have one suggestion however that we feel would enhance your product. You should give Admin users the ability to perform configuration of certain features, such as add/remove fields, alter field names, set up security classes and functionality.

Lee
アメリカのSecurity Supervisor
使用期間: 不明
投稿経路

Best deal in town.

4.0 10 年前

製品を使ってみた感想: After looking at five visitor management systems, I picked iVisitor as the clear choice. iVisitor has features only seen in for purchase systems that cost from $8,000 per station to $50,000 per system, and iVisitor does most of the system upkeep and administration for you! Laurel has been there every step of the way and is a fantastic resource! iVisitor works hard to make their interface as intuitive and user friendly as possible. One thing I would like to see is the kiosk feature evolve to allow the visitor to scan their own license and take their own picture.