Q Ware CMMSのレビュー

Q Ware CMMS Excels!

製品を使ってみた感想： I have used Q WARE CMMS for over 15 years now. This spans two different employers. I find them to be the very best in customer support and respond quickly to your needs. They still treat each customer with individual care.

良いポイント:

Ease of use Superior Customer Support Inexpensive as compared to other CMMS

改善してほしい点:

I honestly don't have any cons. They continue to amaze me.

Upgrading of Current Version

製品を使ってみた感想： We are extremely happy using Q Ware, there is no down time with not any glitches.

良いポイント:

The reason why we bought this product was because we were able to consolidate: Event Booking, Work Orders and Tracking of Inventory all in one platform. Users do not need to go out to various platforms to do their work.

改善してほしい点:

Unfortunately, we are still running version 2.1.3.10 The reason why we are still on this old version of Q Ware is because the updated version no longer has Event Booking. If we move to the newer version we will not have this feature which is very important to us as a school. We use it extensively to book various rooms and generate a work order for our Events.When we had initially purchased the program it was mentioned to us that Q Ware was in the process of updating the version, it was not mentioned that in the updated version Event Booking would not be included.Could this be reconsidered? We have invested so much time in setting the program up, training our users.

Long time user.

製品を使ってみた感想： The experience is minimal as its not changed in 15 years. We are stuck with it.

良いポイント:

Its very basic to use. The users do seem to figure out how to enter in work orders. The day to day operation works fine.

改善してほしい点:

The software has looked the same and worked the same for 15 years. We spend a lot on subscription for the same exact product. The graphics, functions, and processes have all remained the same. I can't name one new feature of the product.

Berlin CSD - Electronic Work Order Program

製品を使ってみた感想： Overall, we have been very pleased with the product and its functionality for the Berlin CSD. The teaching and support staff love the feedback, and I have a much better accountability of my maintenance staff; the jobs they do; and the time it takes to complete those tasks.

良いポイント:

* Welcoming and friendly sales team, easy to work with and very knowledgeable. * Easily installed and adapted to our facilities * Training and use for all school district staff was easy, with very few questions and/or complaints * Have seen a dramatic increase in the number of Work Orders being submitted by staff for items that need to be done or receive attention. * Program provides feedback to the Requestor / Other Administrators which has proven to be very favorable

改善してほしい点:

* Some changes to programming have to go back through the Company versus being able to make them yourself

The customer service is everything

製品を使ってみた感想： We chose qware because we needed a system that would send email communications to hold folks accountable. It worked! With QWARE multiple people have access to the same information simultaneously, and then as the info is updated (and projects worked-on) a stream of communications easily inform us all.

良いポイント:

The reporting features are my second favorite feature, because the customer is support is amazing. I am not talking about work around and duct tape. I am talking about getting help and advice on solving complicated workflow for my organization so that that solutions create data streams and analysis tools.

改善してほしい点:

The con is so minute it's almost not worth mentioning. When I download a report, it includes a totals line in the csv. Ok. No bid deal because I can delete the totals line before I Power Query the report into my analysis.

QWare does what you need, but just that.

製品を使ってみた感想： QWare was a necessary implementation for our maintenance department. They needed a way to handle, track, and print off information for our maintenance staff. This software was a good solution for a department that had minimal tracking and offers of support. When our IT Department was integrated, things didn't go as well. Our IT department was used to a "Ticketing" system, and ticketed everything. Users didn't often pre-create tickets, they called and needed help. IT tracked everything, even if the reports were a little more cumbersome to visualize. But QWare being a Work Order system, it encouraged users to create work orders, and then IT would react. It slowed down their processes, reduced their tracking, and ultimately their efficiency. Now we have less data and less information to predict from.

良いポイント:

QWare is a simple solution for work orders, facilities, and calendar management. We primarily use the work order function for IT Departments, and our Maintenance Departments. Our maintenance workers are able to use the software with minimal training, as are our faculty. It works, and does the job it's intended to do.

改善してほしい点:

As a work order system, I find the software dated. The concept follows a good replacement from a Work Order paper system to an electronic system. It does that just fine. But the interface is only acceptable, and just serves its purposes. It does not go above and beyond, and nothing about the software will wow anyone. It's just adequate.

Quality CMMS

製品を使ってみた感想： I am very happy with Q Ware CMMS. It is an easy to use system. You can add user defined categories. It is much quicker and better to track than the pen and paper system we used to use.

良いポイント:

Set up is easy. You work directly with someone, giving them your information and they set it up for you. It is fairly turn key operation. Adjustments can be made after if you need to change something. There is also the ability for user defined options which is easy to learn how to complete and lets you tweak to system to meet your particular needs. Q Ware also has the ability for system inventory per building, a very handy feature to keep everything in one place. Q Ware does not need to, but is capable of being fully electronic and paperless. You have the option to print individual work orders. You can run reports based on various criteria and have the ability to export to an excel or word document or to print a paper copy. Web based, no need for additional storage bogging down your server. Compared to the old pen and paper system we used to use, it gives us much faster control of knowing what needs to be completed and what and where out techs are doing with their workday. No more "lost" work orders because someone threw out the paperwork.

改善してほしい点:

Web based. Depending on how it's accessed (whether you have direct web access or have have to go through your companies server) there is occasional lag. My issues are mostly internal problems with our server, not with Q Ware so I really don't have any cons.

Qware experience

製品を使ってみた感想： Covid PPE inventory tracking

良いポイント:

This product was easily implemented and we currently use work order, preventative Maint., inventory and assets management. this system has made the day to day operations more efficient and we have found the inventory tracking has been a huge asset in regards to tracking and reordering with the reorder threshold. I was able to allow access to some administrators so they can see the day to day inventory of PPE during the Pandemic

改善してほしい点:

wish the passwords could intergrade with our tech.

Why I like QWare

製品を使ってみた感想： I would not switch to any other product. I am sold on using QWare forever

良いポイント:

Ease of use and flexibility to make QWare work for me

改善してほしい点:

Events lacks some needed features. No other cons

Qware is great!

製品を使ってみた感想： Great

良いポイント:

Work order mgmt, Preventive maintenance task mgmt

改善してほしい点:

Nothing that I dislike, nothing that I dislike..

QWare NCIS

製品を使ってみた感想： Very good.

良いポイント:

It is easy to use. I don't even give end users instructions other than how to change their password. We are a bit of an odd ball of a client. We are a facilities services provider that exclusively serves two K-12, international private schools. Because of the complexity of multiple organizations and multiple campuses, QWare was the only system that seemed able to handle that complexity. We really like the Events module too, which is a big part of our operations. I will also say that customer support is rock solid. They always get back to me right away and most of the time the figure out the issue pretty quickly.

改善してほしい点:

PMs are a little laborious to set up. We don't really plug in a lot of assets into the system. So, for our needs, we can often skip the whole part about setting up an asset and asset category. I understand the logic of it. It makes sense on paper. We are not an industrial client though. Easier to just put in description, "change battery on UPS in server closet B with an RBC55 battery." Sometimes the event calendar displays incorrect times on the calendar view. I think it may be a browser thing, or needing to clear my cache. The only other thing that sometimes trips me up is how you treat deleted users. They are still in there... sort of. I don't like that I can't use a user name that was previously used by some ex-employee from 5 years ago.

Montessori School of Silicon Valley

製品を使ってみた感想： the product does what it is supposed to do and the support is very good. QWare provides excellent value for our investment.

良いポイント:

the ability to generate and manage work orders including the ability to schedule reminders and work orders for preventative and repetitive maintenance jobs.

改善してほしい点:

It is somewhat over weight for our use - would be great if we could easily hide functions that we dont use. Also it would be very helpful if we could attached multiple photos to a work order.

It is a serviceable tool, very few bells and whistles

製品を使ってみた感想： We are tracking required regulatory inspections as well as FAA related work orders from creation to completion.

良いポイント:

It is a helpful tool for tracking work orders, PM and routine inspections.

改善してほしい点:

Interface is outdated and could be more intuitive

Cairo-Durham

良いポイント:

Easy to use even for people who struggle with using computers

改善してほしい点:

I am unable to make some changes in the system and must use tech support

Administrative

製品を使ってみた感想： fair

良いポイント:

Inventory and work order capacity as well as size of the system

改善してほしい点:

The approval process and assignment process is very time consuming

Q ware review

製品を使ってみた感想： Q ware has solved many problems we were having with receiving and tracking work. We have used the system to show where we spend our time and a paper trail to cover complaints.

良いポイント:

Was easy to train/teach staff to use the system. Tracking of work, system for PM's able to track repeat problem areas.

改善してほしい点:

Nothing pops out yet. Haven't found anything we dislike.

Operations Manager

製品を使ってみた感想： its not as much the product as it is the team behind the product!

良いポイント:

Clean and Simple, fits the need of a large development company facing everyday asset management challenged.

改善してほしい点:

unremarkable, there is nothing that I dislike about the product

A Quality Product

良いポイント:

Ease of data entry. A well thought out application

改善してほしい点:

haven't found one yet. It does exactly what I need it to do

CW Gates

製品を使ってみた感想： Used for Residential work orders , preventative maintenance

良いポイント:

Easy to use even for those who are not computer literate .

改善してほしい点:

There is nothing I didn't like about product

SRMT Water / WW Utlities

製品を使ってみた感想： In deciding whether or not to renew based on Operator integration and ease of use, we found another asset management and software company that satisfies our needs and needs/ ease of operators who do not utilize computer software, at a much cheaper price.

良いポイント:

PM scheduling and work orders were easy to find and easy to create new orders that weren't listed.

改善してほしい点:

Customer service and ability to change the customization. emailed company to remove certain people no longer involved and add new employees.

Pleased with Q Ware CMMS

製品を使ってみた感想： I am very satisfied with what Q Ware CMMS has to offer. It is very easy to work within the work order system to generate a work order, to change an existing work order and to close out a work order. I like how they have used more pop up screens to make it even easier to input information into the system. The event scheduler works well also. I like how they have added multiple locations and random dates and multiple dates as well. It is very helpful to have a list of all events for all our locations with just a few keystrokes. I like how I can generate different reports for the different locations. My custodians really like that I can custom design a report for their specific needs. I have had a few issues with the programs, but I like how you can chat with them on line to help with solving problems. They have always been very helpful and very prompt with solutions. They are always ready to listen to suggestions to help make the program better. I usually see changes made very quickly once they are suggested. Overall, I am very happy. The different reports are very helpful with figuring out our scope of work for the different trades for the year, which is helpful to determine what our budget will look like in the future. Coupled with the fact that we get any questions or problems addressed immediately, truly helps us be as efficient as possible.

Great - I can walk down the hallway again

製品を使ってみた感想： We have been using Q Ware CMMS (formerly Que Centre) for over six years. I appreciate the ease of operation. It didn't take long to train everyone in our school district. It helps me keep an eye on what the current problems are, if there are certain trends that may mean real problems in the future, or reoccurring problems that indicate training is needed. There are many reports available. It is easy to show administration what the tech department has been doing since school started. Our Maintenance Department uses Q Ware CMMS to schedule when the building will be in use during the evening. I must admit I do not know much about it, but I can use this opportunity to speak to the customer service. We've had someone from Q Ware CMMS visit our district to help us start to use building scheduling. In fact, he's been here twice to help us. The title of this review references walking down the hall. Before Q Ware CMMS, I would be stopped in the hall every 10 feet. Someone would have a crisis that needed immediate attention. Now, I ask if they have entered the problem into Q Ware CMMS. I reassure them that someone will get to it as soon as possible. I am a very pleased customer of Q Ware CMMS.

Great value for the product

製品を使ってみた感想： The Q Ware team was very responsive to questions and very helpful in going live.

良いポイント:

The ease of navigating the system and being able to add items as they come up.

改善してほしい点:

Just having to learn a new system, but the more we use it the easier it gets.

Que Centre Work Orders, Preventative Maintenance, Inventory Management

良いポイント:

Que Centre support is dedicated to our success, open to requests for changes, and interested in all the ways we use their product. The software is very easy to set up and intuitive to use, and it brings quick sanity to operations. Que Centre will try to use any existing Excel spreadsheets of people, sites, facilities, rooms, and equipment that you can find to populate the program. However, if needed, there are additional services available to inventory and load in your equipment.

改善してほしい点:

Any database takes thought to set up, and it is easy to make a mistake in how one sets up the hierarchy of sites, rooms, equipment, and components. However, having made such mistakes, I will also say that Que Centre support is very kind about erasing and resetting when you have made a global error.

製品を使ってみた感想： We picked Que Centre because it fit our needs, and it was the right size for Saint Mary's University. It also fit our model where our staff all very self directed with little supervision. We are a small university of 7500 students and 770 staff and faculty on a 39 acre staff with 1.25 million square feet of buildings. Through Que Centre we focus on getting the work done, not tracking how we did it. It also gives our key customers the ability to input their work requests and track them. The best is that it is simple and easy to use. The learning curve was easy and quick. We receive great support, and the program has been adapted to fit any special needs we have. The conversion to the system from our old one was easy, and most of it was done by Que Centre. Que Centre allows us to ensure we are meeting the needs of our customers or where we need to improve.