BeyondTrust Remote Supportのレビュー

Easy to use remote support solution

製品を使ってみた感想： The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.

良いポイント:

Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone.

改善してほしい点:

For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.

Amazing features

製品を使ってみた感想： I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

良いポイント:

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

改善してほしい点:

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

Bomgar review

製品を使ってみた感想： It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

良いポイント:

It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

改善してほしい点:

Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

BeyondTrust - The last remote support tool you will buy.

製品を使ってみた感想： We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses because we use it so much more.

良いポイント:

We have loved everything about this tool. The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything.

改善してほしい点:

I don't know that I have found anything I don't like about BeyondTrust Remote Support. If I had to say anything it might be that it's complicated to add SSO users as admins.

Support software done right

製品を使ってみた感想： Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

良いポイント:

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

改善してほしい点:

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

Remote Support with ease

製品を使ってみた感想： By having unrestricted remote access to all of the systems on our Network it has given us the ability greatly increase our productivity and almost eliminated travel to remove locations.

良いポイント:

The ability to allow any system user to give me remote access thru our remote support web site without the user having to have any client pre loaded.

改善してほしい点:

I don't have any cons with the software.

Best remote software

良いポイント:

Very easy to use juts email the link to the client and its secure and very user friendly I like the nudge function the most

改善してほしい点:

None that I have notices so far the software does what we need it to

Good Product but Could Use Some Improvements

良いポイント:

It's a good product for being CJIS compliant, the biggest reason why we chose it. It's secure and mostly does what we need it to go.

改善してほしい点:

Taking screenshots and recordings like with ScreenConnect would be nice. Ways to display multiple monitors and transferring files would also be nice. Sometimes it does not accept admin credentials even though we know they are correct, especially Entra credentials

Remote support service for de

製品を使ってみた感想： Having clients that demand high-grade security when remotely accessing their computers, both in software deployment and further IT support matters, Bomgar offers a complete variety of security features - 2 Factor Authentication, extremely useful vault system for sensitive credentials storage for further use, variouse forensics system and many more.

良いポイント:

Security options - Bomgar is a king in this field. 2FA and especially vault system is deserves a true gold medal in this category. For companies that are specialized in very sensitive services, security while getting an IT support services is crucial, especially during a remote access session.

改善してほしい点:

In Europe it's still hard to convince a client to Bomgar as it's not as well-known out here as TeamViewer. But after some briefing, it gets easier every time.

Bomgar

製品を使ってみた感想： My overall experience was great with it.i didn't have any issues while using this software.

良いポイント:

We used this for a semester when I was in school for remote learning and it was very easy to get a hang of. I really liked it. It seemed very reliable to me and I liked it over a lot of other remote programmers.

改善してほしい点:

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Powerful and Easy to Use Remote Support Software

製品を使ってみた感想： By far the best remote support software for help desk administrators. Easy for both the end users and technicians to use.

良いポイント:

Love how easy it is to share a link with users to remote into their computers. Also like that it hooks in with VNC and other help desk support programs.

改善してほしい点:

Sometimes hard to get access to admin level privilege's or access the local admin account on a users computer.

Bomgar Review

製品を使ってみた感想： Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall.

良いポイント:

Personally I like a lot of things about this software. Going to outline/describe them below: 1. Simple way for users to join sessions: All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions. 2. Chat features within the session are useful: This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session. 3. Color/Background/Quality Control: You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session. 4. Adding scripts during sessions: You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful. 5. Pinning sessions: You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again

改善してほしい点:

I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager.

Remote Help: Advantageous and Effective, with Possible Protection and Availability Concerns

良いポイント:

I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients.

改善してほしい点:

I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help.

Agile and complete remote access tool

製品を使ってみた感想： Highly recommendable tool if your organization needs a remote access or remote support tool.Totally worth it :)

良いポイント:

Bomgar remote support is an essential tool for big organizations that need to provide remote support or o access to remote servers.I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly. Additionally, having file transfer and session invitations integrated makes the thing so comfortable

改善してほしい点:

A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.

Bomgar and customer satisfaction

製品を使ってみた感想： We are able to support our users across 30+ counties in real-time.

良いポイント:

The ability to create queues and have our support staff be notified of the request.

改善してほしい点:

Love the software bit it s a little expensive.

Bomgar review

製品を使ってみた感想： Overall it works as advertised. It also integrates with a couple Service desk tools on the market which allow you to launch a remote session from within an external Service desk system.

良いポイント:

Bomgar is an excellent program for remote control over computers and servers. We use it extensively on the Helpdesk when helping customers remotely. Its easy to use and doesn't require alot of skills to initiate a session.

改善してほしい点:

I would like to see it have a less chatty agent on systems. The agent communicates with the main server quite a bit. I would also like to see it not have an agent for every remote session. This requires updating the agent on every machine when an update comes available.

This is amazing remote support

製品を使ってみた感想： This is almost like the internet for us. When it goes out we are not having a good day. The good and bad to that is that if the internet goes out we are out of this, but other than that we have only had one time where it went out and that was because our device needed to be replaced. Another selling point to it was that we were able to get a backup uploaded to their support and they setup a cloud appliance so we could get right back up and working.

良いポイント:

I love everything about this product. This is super easy to use, it has tons of great features, its rock solid and they have great support. The remote feature itself is great but that is a small part compared to what all else this can do. You can do just about anything you want or need to computers as you connect. If you are working on specific things and have scripts or software to run, this make it very easy to run those from the console. We have tons of scripts setup to run in the background to fix any number of issues.

改善してほしい点:

Honestly the only thing to dislike is the price. This is definitely at the top end of remote support products, but i think it justified by what all you can do with this.

Useful for IT issues

製品を使ってみた感想： Overall this has been a great tool and allows you to have IT help at your fingertips as if you had someone sitting right next to you.

良いポイント:

Bomgar allows our IT department to remote into our workstations and address computer issues. It's very user friendly! Once opening the program our IT tech will provide a session key number which you enter and allows them to remote in and take over. I'm generally on the phone with IT while they are accessing my system, but there is also a chat feature that allows you to communicate with whoever is remoting in. Both users can utilize the mouse or keyboard, so I can show them exactly what I clicked on or what error message I am encountering. It has saved so much time as our IT team is relatively small, and an inability to access programs or have a functioning computer can easily impact patient care. I don't have to wait hours for a ticket number to get assigned to a person who has to triage me along with tons of other people. You can also get a transcript of your chat after you have closed the session. There's an icon that will appear on the top right hand corner of your screen to let you know you are connected and someone else has access, and it's easy to know that the session has ended because the icon disappears and there's a notification that you have logged out.

改善してほしい点:

I have no problems with this software! I have never had trouble with it loading, and each time I've had to use it it has booted up quickly without error, runs smoothly while someone else is accessing my computer, and is incredibly easy to navigate and use.

Life Saver - Supporting Remote Staff

製品を使ってみた感想： Our end users are happy that we can provide support without being too complicated. Tell them to go the portal, select our name and off we go.

良いポイント:

The ease of use and the scalability of using scripting while troubleshooting with our end users is now easier.

改善してほしい点:

The UI layout could benefit from a refresh to make things easier on the eyes. For advanced users its great, but for our service desk depart could benefit from a streamline UI.

You can forget about regular RDP with this revolutionary product

製品を使ってみた感想： Our organization is spread across the globe and have been acquiring more companies. Bomgar has helped us to continue site services task during the time of mergers and acquisitions and in case the network tunnel is down

良いポイント:

Where to start from, first and foremost you dont have to be on network to have an RDP session with a user. During my 3 years of experience as a security analyst, I have had trouble multiple times for not being able to reach user or have a session when the user is off network. I used to work with skype in these cases, but from last 1 year, skype is going really fast towards its end. Plus, if you are an admin, you can straight away hop onto a machine with bomgar client installed without user's approval. If the user does not have a client installed, a bomgar session can also take place via browser.

改善してほしい点:

It is a client based system. I have had trouble setting up bomgar sessions via browser. Apart from that, I have had absolutely no trouble using bomgar

Support your team with Remote Support.

良いポイント:

1. Screen sharing - works well in training or online meetings2. Instant message 3. Allow easy access, actually you’ll not need to be trained how to use, it’s self educational 4. Easy for even clients to understand on their own 5. Remote access is my best feature, I can be able to remote access my colleagues laptop/ desktop when we’re not even together as long as there’s internet access6. Customer service is excellent, very responsive 7. It’s pocket friendly, not overpriced 8. The mobile app really comes in handy, you don’t have to work from office or home or even carry with you laptop, a smartphone is enough9. Remote Support offers a wide variety of tools10. Configurations are simple

改善してほしい点:

None that I can tell, I like it and can’t wait to see more developments and upgrades in future

Bomgar is Great!

製品を使ってみた感想： We used this as a back up method for contenting to users and it has always been reliable.

良いポイント:

I have been a Bomgar user for a number of years and it's great. A few if the key features I love are... - Invite users to start a session via sharing you session key with them or sending an email link, this makes it quick and easy to get connected. - Auto reconnect after rebooting or loosing network connection. This is a huge convince! and time saver since you don't have to call the user to get reconnected while working on the issue. - You can easily transfer and share you session with team mates. - Built in chat feature. - Easily View system information and transfer files.

改善してほしい点:

There are some issues with running it on Google Chome or on a Mac. Its not 100% seamless to users you are connecting to, you have to click though a few things but its still pretty easy.

Remote Assistance Made Easy

製品を使ってみた感想： We have been using Bomgar for about 5 years now and it has proven useful especially for real time chat remote assistance for our colleagues in the organization as well as our external clients. This software allowed us to track all forms of conversations, what our employees are doing during remote connection and helps us identify process improvements.

良いポイント:

I primarily use Bomgar to remote assistance with my peers, direct reports and clients. Aside from remote assistance I also use Bomgar to refer to review requests of potential escalations, running chat report conversations and ticket management. Being in the QA team part of my job is to ensure service excellence is provided while maintaining customer confidentiality and Bomgar provides thus layer of assurance for us and our clients.

改善してほしい点:

Sometime Bomgar takes time to load or having sync issues. Customer already entered the session key but still we cannot see the customer connected from our end. May be due to current work from home set up caused by the pandemic, internet connectivity plays a role in this minor challenge. Although for our organization, we can only store Bomgar sessions for up to 30 days but I guess that is due to some contractual agreements which are out of our control.

It's solidly ok

製品を使ってみた感想： Hey, it's a remote support tool and it works. So other than the clunky and ugly interface, it's solidly ok.

良いポイント:

Bomgar does what you'd expect - it provides remote access to systems. There's some granular access you can set up to put systems into groups and assign access permissions, so if that's needed then you have pretty good control over it. There's 2 factor authentication and what appears to be decent security as well.

改善してほしい点:

The interface is a bit clunky compared to some of the competitors. It doesn't show me everything I'd like to see about systems. For instance, it shows me hostnames, but in order to see who's currently logged in I have to click on a little triangle to expand the host. One of my clients uses a bonehead naming scheme, so I'm constantly digging through hosts to see who's using which machine. Some of the competitors to Bomgar show this information right on their management screen and a simple CTRL-F in the browser window will find the info you need.

Bomgar, remote support made easy

製品を使ってみた感想： I like it and will continue to use it

良いポイント:

being able to access a system remotely as opposed to discussing solutions on the phone has doubled our resolved cases.

改善してほしい点:

some users had trouble downloading and running the software. this made remote support difficult