SAP Customer Experienceのレビュー

Great CRM tool

製品を使ってみた感想： I had an enriching and educational experience as I got to learn a new skill using SAP CRM

良いポイント:

The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector.

改善してほしい点:

It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use

SAP Customer Experience review

製品を使ってみた感想： Overall my customer user experience is quite positive and I'm looking forward to using it again

良いポイント:

AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me

改善してほしい点:

The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand

An end to end solution with seamless integration capabilities

良いポイント:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

改善してほしい点:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

My review for SAP Customer Experience

良いポイント:

I like the extensive set of tools and capabilities that SAP Customer Experience offers, which makes it simple for businesses to manage client contacts, track customer data, and assess customer satisfaction. The platform's real-time data helps organizations understand client behavior and make wise decisions, allowing them to respond quickly to changing customer needs. Businesses can tailor the client experience to their specific needs thanks to the platform's inherent adaptability.

改善してほしい点:

Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms. For users who are unfamiliar with the SAP platform, it may not be the easiest to use.

A hearty program to organize details

製品を使ってみた感想： Helpful but exhaustive.

良いポイント:

SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

改善してほしい点:

I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

Sap Customer Experience

製品を使ってみた感想： Not so satisfied, but the product (products in a package) are getting better with years,

良いポイント:

Support ticketing option is a nice feature. Works great in a bigger companies. The response of a support engineer is another topic.

改善してほしい点:

Very slow software. Often crashes under heavy usage on the same page. Mobile support not done properly.

Excellent Tracking

製品を使ってみた感想： This is been a great tool to help us better serve our customers

良いポイント:

Easy to keep track of and work through customer complaints. This is a great tool for surveys to inquire about the customer experience.

改善してほしい点:

Training can be cumbersome and difficult to work through

SAP as a primary tool for managing Customer Expierience

製品を使ってみた感想： Good - it is easy to get the job done with SAP, but the user experience is quite poor.

良いポイント:

SAP offers a lot of features than can address most of the possible business cases.

改善してほしい点:

The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors.

World Class Product

製品を使ってみた感想： Excellent product

良いポイント:

Excellent features, and quick and easy to handle.

改善してほしい点:

More graphical view, would have been more success to this product

SAP CRM is powerful, but lagging behind

製品を使ってみた感想： I was part of the implementation team that implemented SAP at my company and a consultant at 2 other clients. This is a powerful software that can transform company’s customer service if you follow best practices.

良いポイント:

Configuring SAP is always challenging but CRM module is relatively easy. It’s web UI is Easy to use and highly recommended for companies running sap already.

改善してほしい点:

Tweaking or making new changes in a live system is both risky and difficult. If you are an expert in web interface and programming, it’s still easier.

One of the best commerce platform out there

製品を使ってみた感想： I have found SAP hybris a complete package with all the relevant features required in any e-commerce application. A lot of third party integrations has made it more usable and integrated with other systems. It also has presence on SAP cloud.
So, overall its a good product.

良いポイント:

1. It provides e-commerce functionality to the businesses, which helps in direct selling of the products from the producer to the consumer. 2. It provides almost all the e-commerce functionalities, and a lot of third party integrations for media(images, videos, etc.), tax calculations, payment providers, and a lot more already out-of-the-box. The product also has ample space to expand and customize the existing platform as well as per the business requirements. 3. After the acquisition of SAP, the product has been changed to make it adaptable to SAP environment. SAP has provided a lot of integration channels to integrate it with other SAP products, for example, SAP Revenue, Billing, Marketing, Sales and Service to name a few. As a result, it helps in overall revenue generation of the businesses. 4. The product has been extended into major industries apart from only retail. 5. There is a lot of improvement going on with every release and the product is always up-to-date with the latest changes in programming languages and in incorporating other new technologies.

改善してほしい点:

1. There are still a lot of legacy bugs that needs to be fixed even in the core platform and commerce modules. 2. A lot of common functionalities are still not being provided and need to be implemented by the solution providers in every project. Such common functionalities can be provided out of the box. One such feature could be GDPR especially used within the projects involving EU sites. 3. SAP needs to focus more on technical improvement of the project and not just on marketing aspects. 4. SAP needs to publish a common set of steps publicly for the partners providing the solutions, starting from the setup of the project until the go-live of the project to avoid delays and to build better customer reputation.

Description of SAP CCS CRM

製品を使ってみた感想： SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

良いポイント:

The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

改善してほしい点:

Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

Quite ROBUST!

良いポイント:

SAP products are top of the line. Very robust, but I'd much rather have too much at my fingertips than not enough. Very convenient to have so much in one place, instead of disjointed in different tools. Absolutely love the software.

改善してほしい点:

Only thing I can say that could be seen as a negative is that it takes a while to "get down." For someone who has never used CRM before, it may take some extra care in training. But the wealth of information in one place is priceless. I'd rather take time training someone for this tool and have impeccable efficiency than easy training in multiple tools and sacrifice time.

Complete CRM, needed for all media and large business

製品を使ってみた感想： We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

良いポイント:

the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

改善してほしい点:

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

Best CRM tool with vast features

良いポイント:

In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.

改善してほしい点:

SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.

SAP CRM Powerfull tool, can be difficult

製品を使ってみた感想： Overall it is a very powerful tool, I just wish it was a little faster to respond and save.

良いポイント:

I like that the CRM links directly to SAP and can dig out information directly. As long as information is loaded in SAP, it is in CRM

改善してほしい点:

It can be PAINFULLY slow. I understand that there is a huge amount of data, but it would make life easier if it didn't have to chug through the data. Simply entering 1 ticket can double the time it should take as CRM loads/saves..

SAP Hybris suit is one of the best products for digital operations

良いポイント:

This product has different pieces. They are SAP Hybris Commerce, SAP Hybris Marketing, SAP Hybris Billing. Hybris commerce is intuitive e-commerce tool and SAP Hybris billing is very intuitive tool for billing, consumption based charging, invoice consolidation subscriptions management.

改善してほしい点:

We need different consultants for all the different sub products of SAP Hybris. This increases client's costs of implementation or roll out.

Working Professional Using SAP

良いポイント:

Great Navigation and integration between tabs and different transactions. I use daily and get so much done and reach other departments easily to get the job done

改善してほしい点:

Capitalization can effect a transaction from going through. I also notice sometimes it goes offline and when logging back in it says I have a session open and will lock me out of a transaction usually to get out I logout and login

SAP CRM

良いポイント:

data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices

改善してほしい点:

complicated to use. its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.

A nice enough software. But a bit clunky

良いポイント:

Having already been a customer of SAP for our ERP needs for a while it didn't take a huge leap to look at the CRM offering, and after a short adoption curve, we were able to set up the CRM side, working with a bespoke software on a PDA device to deliver information to the field agents who were the ones needing the information.

改善してほしい点:

The interface was clunky, and quite slow. The gannt view of work orders looked ok, but updating could take longer than necessary and didn't offer much flexibility

SAP CRM not good as standalone product

製品を使ってみた感想： Since SAP is going to stop supporting on premise sap crm systems, there is no meaning of getting sap crm system now. And the future product called SAP Cloud for customer(C4C) is still not in its complete version. It is always better to go for Salesforce instead of SAP C4C/ CRM.

良いポイント:

As it is a SAP product, it has powerful integration with other SAP systems

改善してほしい点:

SAP crm is Outdated. And future product c4c is not complete

SAP Review

良いポイント:

The CMMS application is good for parts tracking and that is about all

改善してほしい点:

The process of completing a work order is very cumbersome and time consuming. After going into this system from a life of other options this one has a lot of loops to get to the same place, some simple, some very difficult.

A great system with huge functionality

良いポイント:

Many different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs

改善してほしい点:

The learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.

SAP CRM

製品を使ってみた感想： Highly suggest SAP CRM in the worplace.

良いポイント:

Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.

改善してほしい点:

Takes time to learn the system, just like any other program, once learned though can be used to your advantage.

Nice Ecommerce platform

製品を使ってみた感想： I used SAP CX (aka Hybris) since 2010 and I still use it.
it just the best e-commerce platform

良いポイント:

Multiple channels (B2b,B2C, marketplace) Multicountry, multilanguage, multicurrency CMS Ready to go template

改善してほしい点:

not adapted for small projects and business