--- description: SAP Customer Experienceを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SAP Customer Experienceとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [CRMツール](/directory/2/customer-relationship-management/software) > [SAP Customer Experience](/software/77372/sap-crm) # SAP Customer Experience Canonical: https://www.capterra.jp/software/77372/sap-crm ページ：1 / 11\ 次へ: [次ページ](https://www.capterra.jp/software/77372/sap-crm?page=2) > カスタマー・インサイトをフルに活用し、フロントラインの効率と有効性を向上させ、重要なビジネス・プロセスを合理化することができます。 > > 評価：245人のユーザーによる評価は**4.3/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### SAP Customer Experienceの対象ユーザー あらゆる規模の組織のマーケティング、販売、カスタマー・サービス・チーム。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.3/5** | 245 レビュー | | 使いやすさ | 3.8/5 | レビュー全体に基づく | | カスタマー・サポート | 4.2/5 | レビュー全体に基づく | | 価格の妥当性 | 4.0/5 | レビュー全体に基づく | | 機能 | 4.2/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: SAP - **設立**: 1999 ## ビジネスコンテキスト - **価格プラン**: $58.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, 中国, 日本 ## 機能 - CRM - ROI Tracking - インタラクション追跡 - キャンペーン管理 - キャンペーン計画 - コミュニケーション管理 - サポートチケット管理 - チャンネル管理 - ナレッジベース管理 - パイプライン管理 - フィードバック管理 - マルチキャンペーン - マルチチャネル・データ収集 - マーケティングの自動化 - メール管理 - モバイル・アクセス - ライブチャット - リード区分 - リード生成 - リード管理 - リード資格 - レポート／分析 - 保険業界向け - 営業パイプライン管理 - 自動ルーティング - 連絡先管理 - 顧客履歴 ## サポートのオプション - チャット対応有 ## Category - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) ## 関連カテゴリー - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) - [リード管理ツール](https://www.capterra.jp/directory/30017/lead-management/software) - [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software) - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) - [マーケティングリソース管理ソフト](https://www.capterra.jp/directory/31020/mrm/software) ## 代替製品 1. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18783 reviews) 2. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1782 reviews) 5. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3432 reviews) ## レビュー ### "SAP CRM has everything an organization needs to deal with Customers" — 5.0/5 > **M. Sohaib** | *2018年11月21日* | 公共施設 | おすすめ評価：10.0/10 > > **良いポイント**: There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization. > > **改善点**: Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time. ----- ### "Great CRM tool" — 5.0/5 > **Sukesha** | *2023年2月2日* | 教育管理 | おすすめ評価：8.0/10 > > **良いポイント**: The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector. > > **改善点**: It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use > > I had an enriching and educational experience as I got to learn a new skill using SAP CRM ----- ### "An end to end solution with seamless integration capabilities" — 3.5/5 > **Aneesh** | *2015年6月19日* | 小売 | おすすめ評価：9.0/10 > > **良いポイント**: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version. > > **改善点**: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire. ----- ### "SAP Hybris application is boosting your organization" — 5.0/5 > **Ravikumar** | *2018年10月23日* | コンピュータ・ソフトウェア | おすすめ評価：9.0/10 > > **良いポイント**: The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business. > > **改善点**: I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis > > I am basically administrative consultant to deployed in the server and configuration of the sap application for the integration level ----- ### "SAP as a primary tool for managing Customer Expierience" — 4.0/5 > **Anastasiia** | *2022年9月11日* | 化学 | おすすめ評価：7.0/10 > > **良いポイント**: SAP offers a lot of features than can address most of the possible business cases. > > **改善点**: The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors. > > Good - it is easy to get the job done with SAP, but the user experience is quite poor. ----- ページ：1 / 11\ 次へ: [次ページ](https://www.capterra.jp/software/77372/sap-crm?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/77372/sap-crm) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ