キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Salesforce Marketing Cloudとは
データに基づくデジタル・マーケティングで、生涯にわたる顧客関係を築くことができます。
It’s capabilities once it’s configured which takes a significant amount of time and money by hiring outsourced vendors to help set it up.
Their reporting is limited on Journey's and you'll need to extract all the data to do any deep dives.
レビューを絞り込む (520件)

Needed Software to Help Simplify
Salesforce is simply the best
リード管理に最適!
良いポイント:
リードを集め情報を管理してエリアのマーケティングや戦略にとても活用率が高いです。データの可視化もできるので戦略に役立ちますし様々なグラフにも抽出する事ができるので資料作成にもとても便利です。
改善してほしい点:
海外ソフトウェアなのでサポートが日本では別会社がしている様なので直サポートが充実していると安心しますね。
割とわかりやすく、使いやすい画面と操作性だと思う
製品を使ってみた感想: まだ長期間使っていないので初心者の感想だが、簡単で基本的な操作に関してはとっつきやすいし、難しい入力方法等もなく良いと思う。ただ少し細かい設定や何か操作したいとなると、感覚的なものだけでは思ったようにできないので勉強が必要と感じる。データ抽出に関して、他の人がきっちり設定したものを使用する分にはデータ等も見やすいし使いやすいと思う。使いこなせるようになれば、非常に役に立ちそう。ロック機能があればもっと良さそう。
良いポイント:
リンクが多く、色々と詳細を確認しやすい。データの抽出で細かい設定もでき、集計等に便利と思う。
改善してほしい点:
データ抽出で慣れないうちは設定方法がとても分かりにくい。細かいことができる分、マニュアル等読み込むべきことが多い。

Top Sales Management Software
製品を使ってみた感想: Through the use of granular criteria and personalization, we have increased user engagement across all modes of communication, including Email, SMS, WhatsApp, and Push Notifications.
良いポイント:
The effectiveness and manageability. You may control automated email sending and collecting contact information for hot leads. Its talents help the company expand by a factor of two. Bringing down the lead time for security matters. Separation of live and dead wires. Automating routine tasks saves time and effort. Boosts the company's growth and revenue.
改善してほしい点:
More automated components for plug-and-play building of user journeys would be preferable, as much of Automation Studio as possible must be implemented in SQL, which can get complicated.
SFMC is a great tool!
製品を使ってみた感想: Overall the experience is great. Support is great and quick and it works great for more complex campaigns.
良いポイント:
The best features of SFMC is the integration with SFDC and the flexibility in creating audiences. It allows us to use SQL to build audiences in a very data driven manner vs a drag and drop (which SFMC does have) feature to create lists.
改善してほしい点:
The speed for SFMC can sometimes be questionable. Some days it moves faster than others. The other feature that tends to be frustrating is the speed or actions when having multiple splits in their journey builder.
Powerful tool but a steep learning curve
良いポイント:
The platform’s ability to segment audiences and automate marketing workflows is pretty powerful, allowing for precise targeting and engagement across email, social media, and SMS. Its integration with Salesforce CRM also makes it easy to pull insights into customer behavior and preferences.
改善してほしい点:
Navigating through its interface and setting up campaigns can be time-consuming, especially without prior experience or adequate training. Additionally, some tasks that should be straightforward, like creating email templates or setting up automation workflows, can be a bit cumbersome due to the number of steps involved.
Salesforce Recommendation
製品を使ってみた感想: I have enjoyed Salesforce as a way to stay organized with several parts of information within my company and disperse it to other employees easily.
良いポイント:
I enjoy Salesforce as it is a way to stay organized within the company and disperse important information.
改善してほしい点:
I like lest that at times it can be hard to log in to for employees.

Incredibly Powerful Cloud-Based Marketing Automation Platform
製品を使ってみた感想: Using Marketing Cloud, we can simply keep tabs on all of our social media profiles, Facebook updates, and email automation tools. Even if this platform is already a part of our website, it integrates with the services of other companies and applications with relative ease. Despite the fact that Marketing Cloud has an email solution, we continue to rely on Mailchimp to assist with channel management.
良いポイント:
It is an extremely adaptable and comprehensive application that provides everything you need to efficiently manage your connections with customers. I liked that I could find out a lot of stuff, like what they were doing online, about the people I was trying to sell to. It gave me a comprehensive understanding of their habits, tastes, and contacts with my company, allowing me to make smarter choices and give superior service. In conclusion, if you're wanting to simplify your sales and marketing operations in a strong and user-friendly method, this CRM system is what you need.
改善してほしい点:
It is always frustrating how long it takes for an email activity to load in Journey Builder. Sometimes the platform will indicate that you have been idle even if you have been working on it continuously.

Data Sets Made Easy
製品を使ってみた感想: Overall, one of the greatest tools to manage our leads.
良いポイント:
I like to go over every data points very easily
改善してほしい点:
I do not like the limits on the reports, it's up to 4.

Salesforce Marketing Cloud - The best in the game!
製品を使ってみた感想: Salesforce Marketing Cloud gave us insights to customer trends, and the best market segmentation help we could ask for.
良いポイント:
The high level of personalizable customer engagement, along with access to AI tools, and campaign management, and robust analytics as well. The customer service is great also.
改善してほしい点:
Salesforce marketing cloud randomly has extremely long slow periods, and any updates do take a bit of a while. Not much outside of that

Great Tool Though Costly
良いポイント:
Single most amazing CRM system available for email campaigns.
改善してほしい点:
This tool unfortunately comes with a huge cost, not only to buy but also to maintain.

Sales force has changed everything for the better!
製品を使ってみた感想: My over experience was way more than I expected! I plan to stay with SalesForce Marketing Cloud for a long time!
良いポイント:
With salesforce I’m able to understand my customers unique needs.
改善してほしい点:
It was a bit hard to understand it first, but at once I got into it everything just flowed freely. I honestly had no idea how I had a business without it.
Great application for wide usage
良いポイント:
It's user friendly, easy to use, and minimal effort required.
改善してほしい点:
I don't have much complaint about it. It's a good software overall.
Salesforce Marketing Cloud Has Quality Features
良いポイント:
Salesforce Marketing Cloud has brilliant features and a friendly customer support team. Salesforce Marketing Cloud has been so amazing.
改善してほしい点:
I do not dislike Salesforce Marketing Cloud at all.
Needs work, but very helpful!
良いポイント:
I really like the data and analytics features. The customizable feedback was very helpful for my team.
改善してほしい点:
I felt that some features were not user-friendly and not necessarily conducive to the purpose of the product. Training staff was a bit of a hassle.
An Amzing Marketing Analytics Solution
良いポイント:
From lead generation to marketing analytics, Salesforce Marketing Cloud has it all and is easy to use It is affordable and makes email automation, campaign tracking and reporting easy
改善してほしい点:
No issues with Salesforce Marketing Cloud as it meets the need
Salesforce review
良いポイント:
Great storage of data. Able to look at analytics and properly guage information.
改善してほしい点:
Doesn't have any automation. Have to take time to put in data
Great marketing tool
良いポイント:
The ease of using the software and ease of going back on old customers
改善してほしい点:
The spam some days is little much. At first a little glitchy with our system
Good tool if you can build large audiences
良いポイント:
Automatic updates of lists on Facebook or other ad networks. Secure way to share data with 3rd parties
改善してほしい点:
Weird system of working with reports only, this doesn't allow you to add both leads and contacts to the same audience.
Effective in boosting consumer confidence and gaining new clients and closing more deals.
製品を使ってみた感想: Salesforce Marketing Cloud improved our communication with new and existing customers, boosting their confidence and ultimately leading to new deals and increased sales.
良いポイント:
Salesforce Marketing Cloud simplifies sales funnel tracking, automates processes, and allows for task creation and reminder scheduling for team members. The intuitive reporting features and customizable dashboards enable the management of a lot of data across interconnected databases. Salesforce Marketing Cloud has helped us achieve positive results in attracting and improving relationships with customers. Contact management is efficient, and the customization and ease of use options provide great organization and search capabilities. Call tracking is also efficient, and creating new tasks after each call ensures easy note-sharing and updates with colleagues for efficient follow-up.
改善してほしい点:
Although some complications and difficulties have arisen, the good news is that we were able to overcome them quickly. We have encountered errors due to incomplete integration from other applications and issues when adding calendar links to addressed emails for clients.

Knowledge of customer and company information
製品を使ってみた感想: It is the basis for activity and project information linked to daily reporting information from customers and employees across the company. All Marketing activities can be quantified, and you can easily understand the bottleneck, the cause and what is happening using the dashboard. In addition, because it can be linked to a wide variety of MAs, it is possible to manage customer data collectively. Employees can also query the information from the smartphone app to check all customer information without wasting time, even when they are away.
良いポイント:
It is possible to manage schedules, customers, projects, etc., but it is excellent that it is possible to customize reports and create systems flexibly. The information needed and the management contents differ for each company and center, but I think the service is agile. At first, getting members to enter data is difficult, but as the number of items entered correctly increases, each salesperson's activities become more apparent. Since it has been possible to capture the characteristics of each member, sales productivity has improved in several ways, such as advice on which items to improve and knowledge sharing if things grow.
改善してほしい点:
Although bugs occur infrequently, they can temporarily disrupt work because they are irreplaceable and essential tools for the business.
Salesforce Review
良いポイント:
I love how easy the platform is to understand
改善してほしい点:
Nothing negative really stood out to me as a big factor.

Comprehensive Marketing Automation Tool with Powerful Features
製品を使ってみた感想: Salesforce Marketing Cloud has been a comprehensive and effective solution for our marketing needs, offering a wide range of features and integrations. The Journey Builder feature, in particular, has allowed us to automate our campaigns and engage with our customers throughout their journey.
良いポイント:
The most likable feature of Salesforce Marketing Cloud is the Journey Builder feature, which allows businesses to automate their marketing campaigns and engage with their customers throughout their journey.
改善してほしい点:
One of the things I dislike about Salesforce Marketing Cloud is the pricing model, which can be quite expensive for small and medium-sized businesses. However, we believe that the platform's features and capabilities justify the cost, especially for larger businesses.
assistance in working with the client
良いポイント:
assistance in managing the customer base, improving contacts and processes
改善してほしい点:
the time it takes to understand process configuration is long. the multitude of options makes it difficult to find your way around without instructions
Best CRM for startups. SF
製品を使ってみた感想: For the first time user this is very easy to understand no need of any special training only demo video is enough for any user to start working on it.
良いポイント:
Experience and user friendly easy to login and easy to install.
改善してほしい点:
lease like about is like we have to take login every day that to with OTP authentication.
Great software
良いポイント:
Allows us to send the same email to multiple people at once
改善してほしい点:
I wish there were more integrations with our CRM to record bounced/unsubscribed emails