キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

RetailEdgeとは

実店舗用の小売POSソフトウェア。委託、アパレル、ブティック、ギフト、スペシャルティ、ベーカリー、電子タバコ、水耕栽培、アウトドアなど

RetailEdgeの製品詳細

良いポイント:

Simple, easy to use, just play with the program for a while and you will get it.

改善してほしい点:

Using the report drop down boxes. I have to bring up sales 3 times before I get to the list I need.

RetailEdgeの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.8
機能
4.6
価格の妥当性
4.8

おすすめ度

9.3/10

RetailEdgeの総合評価は4.8/5です。 (キャプテラに寄せられた175件のレビューより集計)。

RetailEdgeを使用したことがありますか?

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レビューを絞り込む (175件)

Eric
Eric
アメリカのGeneral Manager
認証済みLinkedInユーザー
小売
使用期間: 2年以上
投稿経路

We have been using RE since 2007 and have been very happy overall.

5.0 7 年前

製品を使ってみた感想: It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015. More in depth reporting can be beneficial as well.

良いポイント:

The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business. I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.

改善してほしい点:

I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen. Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok" We have trained ourself for the most part, but it would still be nice to have an alert.

Kaitlyn
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Retail Edge is great for my business!

5.0 3 年前

製品を使ってみた感想: [SENSITIVE CONTENT HIDDEN] was great helping set up the software, training me on how to enter inventory and use it for everyday use. [SENSITIVE CONTENT HIDDEN] was also great along the way answering all my questions and helped us order our gift cards, which we love! The technical support team has been amazing and is always eager to help! They even find problems before you do. Everyone I have come in contact with has been friendly and helpful. I can't say enough great things about this software and how amazing it has been for my retail store. I implemented Retail Edge from day 1 and I am so happy I did! Especially with the pandemic. If I did not have the seamless integrated with Shopify, I can't say I would still be open today. That really saved me and kept customers thinking about my store! I can't say enough good things about Retail Edge!!

良いポイント:

Retail Edge is so easy to use! The checkout process is straightforward and hard to make a mistake. The integration with Shopify is great for my business because I have the same inventory instore and online. The reporting is amazing to help analyze my business. The gift cards Retail Edge offers are nice to offer to customers and easy to use when checking out. The purchase order section is great for retail because you can easily see what hasn't come in and what you should cancel. I also like that the Retail Edge team is constantly updating the software and staying up to date so you don't have to. I have used most features that Retail Edge offers and I love most of them!

改善してほしい点:

I love so much about this software but if I had to change anything it would be to make the security feature easier to use. I want to be able to lock the sales manager so employees can not see how much money is made, which you can do, but every time I lock it, I mess something else up. Also, one thing I have run into with the online integration is when people buy gift cards in store and want to use them online and vice versa. If there was some way to make gift cards able to use both instore and online, that would be awesome! So, just making those things easier would be so helpful and make this software perfect for my business!

Jorge
プエルトリコのOwner
コンピュータ、ネットワーク・セキュリティ, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Use of the product

5.0 先月 新着

良いポイント:

Easy to use. Friendly and professional client service.

改善してほしい点:

Customization. Cant change much of the program.

Jonathon
アメリカのOWNER
タバコ, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

retail edge!

1.0 3 年前

製品を使ってみた感想: using it for over two years and I regret buying 52 times a year. gold member , waist of money, I wish they would listen to their costumers business needs when they do an update.

良いポイント:

nothing at all , this is a waist of TIME and money.

改善してほしい点:

I just have cons time consuming , even when utilize excel to reduce time editing, adding and editing inventory, this is not for a small business ,on the other hand absolutely horrible for large business with large inventory if you have a small inventory business i.e. less than 500 items, this software is okay !!!

High Meadow Business Solutionsからの返信

2 年前

Jonathon, Thank you for letting us know about this. Your feedback helps us do better. We are sorry you had a frustrating experience. We understand the Gold Support plan may not be the right fit for everyone, so we removed you from the it and refunded you for the month of January. We have reached out to you several times to set up a one-on-one remote training session with one of our sales staff. Please email us at [email protected] or give us a call. We hope to resolve these issues with you and meet your expectations. -RetailEdge

Becci
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Retail Edge is Great!

5.0 4 か月前

良いポイント:

The ease of use and support. The customer service is friendly and easy to understand and follow.

改善してほしい点:

Wish the support was 24 hours. It would be nice to be able to call support at any hour, but we make it work by scheduling tech stuff early in the day since we are in the west.

Dale
トリニダード・トバゴのManaging Director
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Excellent Product

5.0 3 年前

製品を使ってみた感想: Oh! This has been a great experience for managing inventory and for processing sales in a professional manner. Both for the customer and cashier's experience.

良いポイント:

I like that I have the option of Free email tech support and that updates are reasonably priced via the bronze package. The replies are always courteous and helpful. Plus, I know that I have the paid one off tech support service which I used once due to the urgency of the issue. I can't complain about the actual software because I am extremely satisfied.

改善してほしい点:

I wish that I could refund a store credit via cash instead of only being able to apply it to an invoice. Sometimes, I need to refund a customer their store credit and I have to do lots of work arounds. It would be nicer to have a totally revamped discount system. I find creating promotions and renewing them tedious. The options are adequate, but the interface is not user-friendly for regular changes... it just needs to be an easier faster process for the person inputting the promotions. Again, possibly a total revamp instead of updates. Maybe an up-loadable spread sheet would be an option as there are sometimes so many items to create promotions for that my ability to create promotions becomes frustrating.

Sara
アメリカのOwner
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Feature Rich, Robust & Easy to Use Store Management Software

5.0 5 年前

製品を使ってみた感想: In investigating RE, I emailed the company many, many times. I always got a prompt, complete reply that covered all of my concerns. They were patient and helped me transfer data twice, as the new computer crashed and had to be repaired, then the software reinstalled. In refining the program for my vitamin shop, they have been helpful every step of the way, often offering solutions from their own experience using RE.

良いポイント:

-soft learning curve -excellent reports -feature rich -extreme value for the price - wicked awesome support -easy to update inventory

改善してほしい点:

- minor tweaks that may well be built in later- just getting used to another system, nothing really against RE

MELISSA
カナダのOwner
印刷業, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great system especially if you're internet is not stable

5.0 5 年前

製品を使ってみた感想: It works well with our current system.

良いポイント:

We chose this software because we didn't have to pay a monthly fee (except for support). We liked that the inventory and reports are all included.

改善してほしい点:

The software was a little confusing in the beginning. It's expensive to get new workstations but it pays for itself eventually when you use it for a longer amount of time.

High Meadow Business Solutionsからの返信

5 年前

Hi Melissa, great feedback! We aim to keep your cost of ownership low with reasonable prices and little to no monthly fees so more money stays in your pocket. :) Thanks again! -Kayla

Psychi
バルバドスのChief Opperations Officer
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Perfect for businesses big or small

5.0 昨年

製品を使ってみた感想: Super easy to use and worth every cent.

良いポイント:

Retail Edge is easy to use and support in on the system in the Help tab.A help tab that actually answers your questions and videos to make it easy to understand.

改善してほしい点:

I have no complaints, Retail Edge works perfect in all areas of the business.InventorySales ReportsPOSSo many options for sales.

Lloyd
アメリカのOperations Manager
小売, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Newbie to the POS world

5.0 2 年前

良いポイント:

I like that this software is relatively inexpensive for the robust features that are provided. The customer support has been fantastic, and once the system is in place it is simple to add additional workstations as my business grows.

改善してほしい点:

I don't really have anything to compare to this system. This is our first jump into a POS system. It has been a lot of work to get up and running since we are building our item and customer database from scratch. But, we are already seeing the benefit of having an automated system that is tracking our sales by item and customer.

Lexy
バミューダのBusiness Owner
美術、工芸, 2~10人規模の会社
使用期間: 2年以上
投稿経路

This software constantly grows with our business and there are features we still haven't used yet.

4.0 7 年前

製品を使ってみた感想: It is "as advertised" Easy to set up and implement. Easy to use once you figure out the many functionalities (and there are many). We add new customers with ease and can track their purchases and we can advise them of how soon until they get loyalty dollars. We can issue gift cards and track them. We can give charge accounts if we wish and charge whatever interest and if you integrate your software into your e-mail, bill them monthly (a feature we have yet to use). When entering a new PO and entering multiple new inventory items, I love being able to use the previous items UPC code and the ability to just change item number/description,etc. which saves me a TON of time from having to do each item from scratch. You can add new items on the fly while a customer stands there and the reports! I haven't even mentioned those! We can easily compare month to month, year over year sales. When renewing our insurance policy each year, it only takes minutes to get them the information they need. We also had to file an insurance claim a few years ago and this software saved our butts! We were able to easily look up inventory value quickly. The claims guy said it was the quickest and most detailed claim he'd ever seen!
I love that I can put in items sold in multiples and a box will pop up to ask how many. How you can have an unimaginable amount of departments and categories to insure you can pinpoint sales strengths and weaknesses. This software seems simple until you use it and realise that it's very complex and has so many features for the price. The ease of use fools one into thinking it's basic and may not have everything you need. ANY new business that I speak to I tell them about all of the features we use and them any we do not (ability to have touchscreen with pictures, integration of security cameras, ability to use scales and weigh product to sell). Another feature I almost forgot about is to track individual sales people's sales which has been very handy as we pay commission on some things and need to see who sold what at the end of each week.
I literally could go on and on and have to tell people when I gush about the software that we are not getting paid to push it. I will admit, it doesn't have the prettiest interface but when you use it, you can appreciate the loud colours and large buttons as you need to find things fast and you can with this software. I spent months researching software. This was our answer. BUY IT! It will not let you down!

良いポイント:

Top on my list is ability to serve multiple customers as they change their mind or go to get something else. I also love the ease of ordering when I generate PO's based on min/max quantities. The ability to have gift cards has been HUGE and one of the primary reasons we got this software. If a customer loses their card, due to extra information we put in at the time of purchase, we can find it and they can still use it. We've been able to easily add on more registers as our business has grown without any extra work being needed. Our customers love the ability to look up past purchases to aid them in their current purchases (to repeat or not repeat what was bought before). We both love the loyalty dollars feature which eliminates the need for punch cards. We also love the ability to do packages of items that we sell in monthly or quarterly specials. There are so many more features. We tell any new business this is THE only software they will ever need!

Curtis
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Review from Scissor Sweep Vinyl

5.0 昨年

製品を使ってみた感想: The software is great, but the people at High Meadow are first class!

良いポイント:

We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself.

改善してほしい点:

I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge?

High Meadow Business Solutionsからの返信

昨年

Hi Curtis, We do have a cash discount/cc surcharge suggestion in the programming list and is of high priority. Thank you so much for your review!

joshua
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Don't spend too much on your POS!

5.0 4 年前

製品を使ってみた感想: Customer service is great. I am very happy. I would recommend to others (and have)

良いポイント:

I loved the price. But I did a lot of research before I bought. It took me months to decide. I loved that I could use my own hardware. It really does it all. The price compared to other companies is 50-70% lower with more features and no annual fees if you don't want the latest version. Room for expansion is awesome. Adding another terminal does not cost an arm and a leg with other products. To have a non-web based POS software that does it all for this price is amazing.

改善してほしい点:

When you first buy it you don't get full use of the software until you talk to a rep. It would be nice just to have a license key.

Christina
カナダのFounding Partner / General Manager
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

New to the retail environment, starting your own brick & mortar store.... this software is for you!

5.0 7 年前

製品を使ってみた感想: This software gives us great reporting features and allows us to fully understand our growing business on daily, weekly and monthly basis. The ability to do back-office work on the main database without extra licenses is also a plus. Inventory management is second to none compared to other software we have seen.

良いポイント:

As we continue to expand and grow our new business, we are amazed at all the functionality that this software has built in right out of the box. There have been several instances were we have decided to add a new twist to how we run the store, and as we search the Retail Edge manual, there it is! (Example : Gift Cards) This software has every possible option we want, even ones we haven't thought of using yet. We love that all the functionality you need is included in the price, no extra expensive modules to add after the fact. The mobile apps for sales updates are also very much appreciated.

改善してほしい点:

If there was one thing we could say in the negative (and that is really hard to do), we wish the "operating screens" were a little more fancy in layout and color selection. Maybe an option to customize the screens with some custom colors and a logo here and there. We know that is hard to do and still insure that the software runs on almost every piece of hardware that various customers own, so we will give Retail Edge a pass on that.

Jen
アメリカのOffice Manager
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Retail Edge gives us all we need and more!

5.0 4 年前

良いポイント:

The reports available are wonderful. I like that I can create/customize the reports I use most frequently and save them as "memorized reports" and name them as we see fit. The setup was pretty easy overall and the customer service since then has been great. Low monthly fees, or fees based upon your needs is a bonus. User friendly on the front end and staff tends to learn quickly. The deeper you get into the system and use the features available the more you see it offers. The Demo/Training mode available is fantastic!

改善してほしい点:

We have used Retail Edge about 2 years and just added another terminal at a new location. We are learning how to make sure each user can only see their specific data unless given security rights to see both/all locations. I feel there are a few reports that still show all locations data even though based on their user "rights" they should have limited visibility. Maybe I missed a step during setup? Overall; very happy, just completed cashier training at the new location, and looking forward to what we can do now.

Stephen
アメリカのOwner
消費財, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Customer service with [sensitive content hidden]

5.0 11 か月前

製品を使ってみた感想: We have been with you for 11 year so we are obviously happy.

良いポイント:

[sensitive content hidden] was incredibly helpful. Very patient and knowledgeable. We RARELY use our Gold service but when we do it is CRITICAL to us. So thank you for supporting us.

改善してほしい点:

In the past some of the support staff has assumed that we have no clue about anything. We may not be software engineers but at least we know our business. This has not been a problem in years, so apparently you fixed the problem.

High Meadow Business Solutionsからの返信

11 か月前

Stephen, Thank you so much for your honest review. We love to hear our customer's support experiences (good and not good). We will pass along the kind words. We hope to have you for the next 11 years! -Kayla

Kevork
アメリカのCo-owner
, 2~10人規模の会社
使用期間: 2年以上
投稿経路

I Love This Retail Solution!!!!

5.0 6 年前

製品を使ってみた感想: Peace of mind, easy backups, control over inventory, solid reporting.

良いポイント:

GREAT free customer support over email. Frequent updates. VERY Flexible. AFFORDABLE purchase price and updates. Rock solid performance. Great under the hood abilities. Without a doubt, the most feature rich and the most affordably priced retail pos with an incredible and responsive team. Recently improved support for integrated cloud, network, e-commerce. Runs very well on Windows 7.

改善してほしい点:

Not the MOST appealing visually. Some features are buried or structurally antiquated. Good (not great) reports, templates (no ability to edit template for reports receipts). Sales/discount rules are one of the elements that are feature rich, but tricky to set up. Not as intuitive as they could be. For some, (not me) it might be a con that it doesn't run on an iPad.

Carla
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Wonderful! Never a glitch!

5.0 7 年前

製品を使ってみた感想: The software does everything! It provides a flexible and user friendly POS that fits my business. It is affordable, secure, provides numerous reports and has the best support service you will find. Seriously, the best retail program out there.

良いポイント:

It is hard to pick one thing! It was so perfect for my boutique. But if I have to pick one thing, it would have to be ease of use. I was able to figure everything out without help-although they are readily available if you need assistance, and could train my employees on the system myself.

改善してほしい点:

Since it provided everything I needed, and was so flexible in application, there isn't much I don't like. My store is unique in that I sell some custom items (curtains for example) that are made up of various items purchased and sold as a single unit. This is a bit cumbersome but manageable.

Sam
アメリカのTreasurer
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Happy User

5.0 昨年

製品を使ってみた感想: I have used other point of sale software and had nothing but headache using the software which was Much more expensive.

良いポイント:

I like customer support. They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having.

改善してほしい点:

I really have no complaints other then I need more time in the day to use all the reports I could be using.

Heather
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

RetailEdge Increased Productivity

5.0 昨年

製品を使ってみた感想: We have been using RetailEdge for around 20 years and have always been very satisfied with all the services and products we use.

良いポイント:

The system is almost an all-in-one for our business! Integrations are seamless. Support is amazing! We can get any report we need and manage our inventory and sales all in one system.

改善してほしい点:

I have nothing to add regarding what I like least.

Tim
アメリカのOwner
使用期間: 2年以上
投稿経路

Retail Edge was a solution that allowed us a robust, feature rich system with a low entry cost.

5.0 7 年前

良いポイント:

We love that we were able to use a lot of our own hardware, we can run remotely offline with their Island system and have multiple locations. Our budget was small, but the system affordable and delivered on our needs. We like that we can talk to someone and our Gold Support Plan allows us access to technicians when we need it.

改善してほしい点:

Some types of transactions are a little restrictive, however, it may be our own lack of knowledge. We continue to learn about the software and new ways to do things. Sometimes we are just too busy to learn more about it. To this end some additional webinars would be helpful routinely where we could get some online training and ask specific questions.

Betsy
アメリカのShift leader
消費財, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Thank you!

5.0 11 か月前

製品を使ってみた感想: it works for a day to day job, but the tech support were super kind! [sensitive content hidden] you rock!! thank you soo much!! You solved my issue very quickly and with such a professional attitude! Thank you!!!!

良いポイント:

its a good program does what I need with minimal issues

改善してほしい点:

The icons are a bit busy but thats just personal style

High Meadow Business Solutionsからの返信

9 か月前

Hi Betsy, Thank you so much for the kind words!! We are very happy to hear about your positive experience with technical support and will pass along your message.

Jennifer
アメリカのManager
美術、工芸, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Happy user for 7+ years

5.0 2 年前

製品を使ってみた感想: RE was purchased about 20 years ago when the business first opened, and I have been here for about 7 years. RE is easy to use, easy to understand, easy to make adjustments as the business grows. Customer service has been great, even though we are on the freebie plan, and they are responsive to my emails as I've grown into the managerial role and my responsibilities have increased.

良いポイント:

I like that RE is all we need for inventory management, POS, reports, etc. It's easy to use, even for new hires, and easy for me as a manager to adjust as needs change.

改善してほしい点:

I can't think of any cons, because it does everything we need it to.

Ken
アメリカのManager
小売, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Retail Edge Works

5.0 昨年

製品を使ってみた感想: Very happy

良いポイント:

Works well with multiple locations. Without a multi-store operation there would be no way to keep track of inventory or sales at all locations

改善してほしい点:

Getting data out of the system for use in other software could use a bit of improvement

Temitope
ナイジェリアのManager
コンピュータ・ハードウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Each time we scaled up in business, RetailEdge always have what we needed. Has been fantastic so far

5.0 7 年前

製品を使ってみた感想: It has been very useful to the company in managing its various outlets within the city. And printing receipt and keeping inventory has been much easier since the purchase of RetailEdge.

良いポイント:

Almost has every thing needed to manage any type of store. Especially being able to manage many outlets with the same software

改善してほしい点:

RetailEdge is complex to use for a newbie. One will have to study the help files (which was fantastically prepared and exhaustive in detail) very well in order to grasp the understanding of its intricate use. But once that is done, it will be easy all the way.