Hotelogixのレビュー

Since 2015 Oct, I am using Hx it was great to see basic to advances features in 500+ hotels till dat

製品を使ってみた感想： Made life easy for different need on Front Office Operations only, as of now there is no other department support features apart Front Office & Restaurant POS.

良いポイント:

On Request, Lot of new features have been developed on based on universal resolutions, As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data, So with help of API, these became possible, as per our requirement HX had supported us with best hospitality support. It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.

改善してほしい点:

we have seen blackout dates with multiple bugs & had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.

Functionality, Customer Service

製品を使ってみた感想： This is the fundamental software of any hotel, so it's critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view.

良いポイント:

It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner.

改善してほしい点:

There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements.

absolute **SCRAP**

製品を使ってみた感想： I would prefer to use an excel spreadsheet than your program and i regret the time we prepaid one year subscription.
For example lets see some points: ~Every time to login you have to enter an image verification code, enter your username (which has to be an email) and on the second screen it tells you that you have already login in a different device. in the third screen you have to select your "counter". Even if you have only one counter per user you will have to select it. and then you wait 3 second the PMS to show the final screen. So that is 30 seconds every time! ~Your system doesn't provide multi use. You cannot use the same account in 2 different computers simultaneously. Also if a different user has opened the one's room details, you will not be able to open it in your computer and will have to find who has already opened it..or wait for him to close it. Also to do the night audit you will have to logout all the other users! You have an option to do it though the extranet and wait 3 seconds but all this proccess will take 10 minutes. Imagine that to do it every time from a mobile device. And then the users will have to login again to use the pms ~the rooms that are to departure today don't have a different colour!
~You select a room, you make a reservation and the system saves it in a different room. CRAZY!. i have videos to show you if you want
~you cannot see which reservations are guaranteed and which not!
~you cannot move with the mouse a reservation to different dates
~the housekeeping report cannot be printed from the previous day! and not able to print for the next X day. only for the same day! and this is not a housekeeping report, it lacks very important information
~there is not option to build your own reports, and you are not willing to build a custom one..
~there is not a report to show the arrivals, departures and staying rooms in one piece of paper at once
~in the main screen there is not a info bar to show the numbers of available and occupied rooms
~you cannot see the money balance of the departuring rooms for a given date!! and there isn't a report to show all the clients that paid today or a X date
~your replies to the emails are out of topic!
~you cannot set the rooms to be double (for 2 people) and every time you have to select adults 2 after having press the "enable editing" button

I totally suggest you to avoid it unless you have a 3 rooms lodging

良いポイント:

Nothing

改善してほしい点:

all the above that i mentioned and a lot more

One of the best PMS. Software and very supportive team

製品を使ってみた感想： It was a right decision to take this software and credit goes to my IT. Team

良いポイント:

Cloud base and very supportive team specially [SENSITIVE CONTENT]!

改善してほしい点:

Very easy to use hence it is cloud base the speed os very good without any interruptions.

Most reliable, very stable and cost efficient PMS today.

製品を使ってみた感想： Very satisfied.

良いポイント:

It is easy to use, the reports are very relevant and may be customized according to your needs, and customer service is very good.

改善してほしい点:

Packages set up. You will need to do the attachment to the front office all over again if you edit or change something in the rate.

All in one package of the most user friendly Property Management Software

製品を使ってみた感想： My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.

良いポイント:

The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.

改善してほしい点:

There is nothing to complain about this software.

Ease of use !

製品を使ってみた感想： It's good.

良いポイント:

Easy to use, and manage, compared to other players in the market.

改善してほしい点:

Support service some times. We need some support in critical areas, where 24/7 customer service cannot manager.

Simply Awesome

製品を使ってみた感想： A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.

良いポイント:

The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

改善してほしい点:

Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

Easying hotel software hands down

良いポイント:

Integration with Channel Managers and partner agencies. Ease of entering booking and forecasting demand.

改善してほしい点:

Maintenance and Housekeeping volumes can improve in terms of ease of use.

Hotelogix and WDC Aparthotel (5*)

良いポイント:

For any new hotel, Hotelogix it a good way to start, especially small size business. Very easy to use and the suport team is very responsive and available.

改善してほしい点:

It should be more modern and it can be good for it to have the email integration option, more options on invoice samples to fits best customers need. Also, as hotel CRM it's very important, with Hotelogix it's still tricky to track guests profile in order to have a good database and to be able to back it up or restore.

Awesome Product!

良いポイント:

Support 24/7 provided by Hotelogix, especially [sensitive content hidden] is always supportive in any hour of the day

改善してほしい点:

no comment, i have no issue with the system

hotelogix experience

良いポイント:

we are using the past 2 years.We had a great and wonderful experience at hotelogix. Support from the Team is also wonderful.

改善してほしい点:

We don't any cons on hotelogix. all over the experience was good

It's features are comparable to any desktop PMS and better than all the cloud-based PMS I have used!

製品を使ってみた感想： We are able to better report our daily revenues, better track an accurate average daily rate. We find the night audit function to be very useful to promote security of the data for passed reservations and revenue reporting. The Housekeeping module really helps with cleaning of the room on time and the POS is very helpful for guests incidentals and room charges.

良いポイント:

In terms of functionality, ease of use, reporting, reservations management, Hotelogix's Property Management System cloud-based system is comparable to many non-cloud based (desktop) PMS such as RDPWin, Opera Lite, etc., and I have used most of the big desktop system and many cloud-based systems. I love the following features of Hotelogix's PMS. - Front Desk Check-in and Check-out process is easy to use - Able to do Split Reservations with ease - Group Reservation and Management of Group Blocks - Admin console is user-friendly and able to set-up or change rates with ease - Creating special packages, promos and group codes is easy - Corporate partners, travel agents can login to their accounts to track bookings, commission or invoice outstanding. - Accounts Integration and Posting to City Ledger for Corporate bookings - TripAdvisor Review Integration for clients - Housekeeping Management of Rooms with ease - Restaurant Point of Sale Module is superb - Booking Engine easy to set-up and user-friendly - Channel Manager Integration is quite easy to work with - Revenue Report for Daily, Weekly or Monthly use. Helps with Revenue Management for hotel - Export/Import Feature to Excel, CSV or PDF - City Ledger Accounts integrate well with Xero account system and QuickBook imports - Technical support team is always available to assist, even though we are worlds apart and in very different time zones (11 hours apart)

改善してほしい点:

No primary cons for me, except that the graphics of the Booking Engine could be improved and larger to fit screen for ease of viewing.

Great Overall !!

良いポイント:

Overall system is very good including integration, OTA connectivity, review system. Great in reports.

改善してほしい点:

We will be needing a back-office module.

Full of errors and costing us revenue daily

製品を使ってみた感想： The system has all the features you need but the user interface is crowded and hard to use.
Critical errors make the system highly unreliable, and errors in their payments integrations that continuously fail to get fixed are causing the system to be too unreliable for operation.

良いポイント:

It has a full feature set and functionality

改善してほしい点:

- Their web booking engine cannot be customized so guests see a very ugly interface when trying to book online - Their payments gateways aren't integrated with the frontdesk booking so you have to register payments for deposits when you take bookings via email or phone - They did not upgrade their Stripe integration to comply with the new EU laws around authentication and payments, resulting in every single payment through our web booking engine now failing for a month. The company should have known about this for a year and should have been able to prepare their integration for this change but they failed to do so, and it's now costing us money every single day, every single minute. Hotelogix is responsive but are not able to give us a time line for when this is fixed and are essentially breaching EU law. This has been a horrendous experience and the support staff doesn't understand the severity of the issue. - We have had several double bookings due to sudden integration failures with booking.com. Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable. You're just waiting every day for something to break.

Norway

良いポイント:

The supportside is very good. The system is well developed with functionality.

改善してほしい点:

The amounts of clicks in some operations like checkouts should be smoothen down to a minimum to enhance guest experience upon checkouts. Its getting there, but should have more backend possibilities to turn off warnings etc, that takes down clicks in general.

Satisfied but wish it was more versatile

良いポイント:

Having a cloud based system was critical for our business. It has been easy for our staff to use and it is a good value for the price.

改善してほしい点:

Unlike a typical hotel, we are a lodge that manages and books vacation rentals for private owner. We were unable to find software that fit our needs, but chose Hotelogix because it seemed the best option out there to customize. Setting up the different fees and pricing is challenging for us. The channel manager functionality doesn't allow us to take third party bookings in a way we are satisfied with. We had hoped to link our reservation calendars to our website, however we are unable to do so with our desired functionality.

Highly Recommendable PMS for group of hotels.

製品を使ってみた感想： Initially when I started with Hotelogix there were a few of the loopholes however support did a good job in resolving and taking care of the points. And as far as the future expansion is concerned then same shell is easy to deployment with minimal number of deployment days.

良いポイント:

Ease of deployment & ease of connectivity with multiple applications. And even after connecting with multiple products workflow is smooth.

改善してほしい点:

No cons as of now & if cons are there it gets resolved by the support on priority basis.

Good featured PMS, but issues

製品を使ってみた感想： I researched 100's of PMS systems and decided on Hotelogix. I was very impressed with the Breadth of functionality, front-end ease of use, and price. It seemed easy to setup and the support team helped out. However, now that we have been using the system for about 9 months, I've found several things that are concerning:
- rate management is very complex, difficult to setup and not flexible enough. I gave up creating rates and let Hotelogix make all our changes.
- quirky behavior
- no ability to do waitlist, gift cards, SMS
- no report writing capability (canned reports only)
- no in-house guest list
- not keeping up with changes in the industry. They focus on minutae and not on the big picture.
- their web booking engine is confusing to guests about availability and does not show off extras/add-ons/inclusions. We're losing incremental revenue from not being able to highlight add-ons.
- executives have been rude and don't respond to emails.

Need to add features

製品を使ってみた感想： Hotelogix is one of the first hospitality software on the cloud. Over the last two years, I have been using this software I find that the company needs to add newest features & functionalities to its software to make it relevant in today's world. A hotel management software of PMS as its popularly known is essential for modern hotels to help it sell more rooms & improve occupancy. The PMS is a distribution platform which connects with major third party vendors like otas. Hotelogix does not provide direct distribution functionality and asks to tie up with an intermediary to sync rates & inventory with OTA's, etc. This increases the overall cost of ownership and is not required. Many newer entrants in this sector are providing direct connectivity. For smaller hotels, this is a very important reason to choose a PMS.

良いポイント:

The calendar UI & reservation function is great

改善してほしい点:

No OTA connectivity

Partially good

製品を使ってみた感想： There are 2 or 3 things which worked very well for us. We are unable to make the most of the product due to lack of support from the Account Manager assigned

良いポイント:

OTA integration was one the reason we are continuing with Hotelogix

改善してほしい点:

Online support works quick. But the Account Manager was slow and sometimes doesn’t respond. Our Accounting software is still not integrated due no respond from the Account Manager.

Beware!!! A trap on the way...

製品を使ってみた感想： Be really carefully to subscribe it. Try it a lot and make sure it will fit good in your business before buy it.
After this really bad experience I did a big research and I found many pms that works so much better and so easy to use.
They need a improve a lot.

良いポイント:

It is really complex with many options and tools.

改善してほしい点:

Horrible experience as the sales make me a big pressure to buy the product, I fortunelly didn’t agree with the anual subscription and he said it could be per month afterwords. After payed two months I just figure out it really does not fit in my business and after a big learning curve. After that I decide to quit but in the small words in the contract it says that I must pay 30 days more. I let them know about my bad experience and ask to not pay the third month without sucess. No way to deal with invoices. No options to manage different way of payment ( like splitting in 2 ou 3 times.) and finally nit friendly interface. Good for nerds!

Hotelogix has faulty accounting practices

製品を使ってみた感想： We signed up with hotelogix in good faith. As time went on it we had to add this service or that. We are a very small company. We paid every invoice as it was sent to us. Seven months in they hit us with thousand dollars of back invoicing for their accounting mistakes. They would not let us space out or break up these charges with out shutting down our services. We paid them though we were in our first year as a small business. We started looking for a new booking engine and integrated with little hotelier in Sept. We alerted hotelogix that we would no longer be using their services. They charged us through automatic withdrawal from our account 2 days prior to invoicing was due for the month of Oct when we were ending services on Sept 30. No contract was ever signed. They are refusing to refund charges by saying there is a 30 day cancellation notice for services. This is not stated in any paper work or email I received from them, it has never been stated on any invoice sent from their company. It's really not the money. I have no issue with paying my bills it's the dishonesty. Back charging for mistakes by their accounting department, refusing to work with a small business in their first year of business, withdrawing funds day early from bank accounts, refusing to refund monies for services not delivered. Scumbag business practices.

An all rounder App

製品を使ってみた感想： The 10/10 Support we get from them when encountering with any issue, they go the extra mile to make sure everything works fine for you and your Hotel.

良いポイント:

I like the capability of doing all there is to management of a hotel and its restaurant making it easy to follow up with everything in one place. Its able to merge with channel managers which make room availability and reservations automated with all OTAs The ability to integrate the app with your bank making it possible to charge a card at the Point of Sale is also a grate advantage the app.

改善してほしい点:

Nothing negative that i can think of right now.

Great product if you use all the features!

製品を使ってみた感想： Very positive and I can highly recommend it.

良いポイント:

There are many features here that actually help to drive revenue and there is an extensive range of useful features which minimize the effort needed to manage bookings etc and this helps us focus on the most important tasks which is actually delivered a great service to our guests!

改善してほしい点:

Learning how to use the system is not as simple as other PMS' I have used before but I think the features it offers makes up for the learning curve.