キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Webex Suiteとは

デスクトップ、ブラウザ、モバイル、ビデオ・デバイスで、世界のどこからでも会うことができます。

Webex Suiteの製品詳細

良いポイント:

As a part of University community, I enjoy the paid version for free. It is good for holding meetings with a very large attendees.

改善してほしい点:

I was just annoyed once to see how badly the outlook worked with it.

Webex Suiteの評価

評価ポイント

使いやすさ
4.3
カスタマーサービス
4.2
機能
4.3
価格の妥当性
4.2

おすすめ度

8.0/10

Webex Suiteの総合評価は4.4/5です。 (キャプテラに寄せられた7,258件のレビューより集計)。

Webex Suiteを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (7,258件)

Arianna
Owner
認証済みLinkedInユーザー
レジャー、旅行、観光, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Can be user unfriendly

4.0 2 年前
動画プレイヤーで日本語字幕を表示できます
認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ、ネットワーク・セキュリティ, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

通信機器メーカーらしく画像・音声ともに高品質で、専用ヘッドセットがおすすめです

5.0 2 年前

製品を使ってみた感想: コロナ禍の在宅勤務において、毎朝の朝礼や社内・お客様との打ち合わせに重宝しています。
単なるテレビ会議だけでなく資料を共有したり、ホワイトボードで議論したりでき、会議の進行を録画できるため議事録作成の際も楽です。

良いポイント:

・通信機器のメーカーが買収して改良を重ねたことにより、音声・映像ともに高品質です。 ・Windows、Mac、Android、iPhoneなど多彩なプラットフォームにアプリが提供されておりブラウザでも利用できるなど、会議参加の選択肢が広いため、状況に応じてフレキシブルに参加できます。 ・参加者に資料を提示する際に、デスクトップ全体の共有やアプリケーションウィンドウを指定しての共有など、状況に応じて選択できます。 ・専用ヘッドセットを使えば手元のリモコンボタンでミュートのオンオフや音量調節が可能なため、押し間違いやミュート遅れなどが防止できます。 ・ミーティングリンクから参加、会議番号から参加、音声通話で参加など多彩な参加方法が選べる。

改善してほしい点:

・管理者アカウントで会議予約をして自分の個人アカウントを参加者に含めていても、なぜか自分の個人アカウントの会議予定に反映されない。(会議室が異なるため?) ・スマホアプリで登録できる独自のバーチャル背景の上限が3つまでしかないため、シチュエーションに応じてバーチャル背景を変えたいときに、都度都度画像ファイルから登録し直さなければならない。 ・デフォルトのタイムゾーンと音声通話先がシンガポールのため、管理者が最初に設定をJST/東京に変更しないと、会議開始時間の間違いや通話先が海外になるなどの混乱が発生しがち。

Oscar
Oscar
メキシコのManager
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Webex Meetings

5.0 3 年前

製品を使ってみた感想: I quite liked it.
It is very easy to start a conference. It also has a waiting room for participants who can tell that they are already inside so that the organizer can start the conference.
Meeting scheduling is very useful, and easily integrates with calendars like Outlook.

良いポイント:

It is very easy to use. It allows a large capacity of participants and allows sessions to be recorded. Something that makes it a very good option is that it allows you to enter the sections even by dialing a number without the need for software (although it would only be audio). The integration that it has with other Christ solutions and that allows adding a great variety of video conferencing devices makes it a very flexible application.

改善してほしい点:

Price may be one of its downsides. Comparing it to others like Zoom, the price may go up a bit. However, for a medium to large company, buying by volume can compensate for this situation.

Mercy
アメリカのAccount Executive
自動車, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Simple conferencing tool

5.0 2 か月前

良いポイント:

User friendly and simple to use Great quality video Screen sharing is very simple

改善してほしい点:

As of now i have not discovered sny dislikes with webex

Ennio
イタリアのASPP
土木工学, 2~10人規模の会社
使用期間: 1年以上
投稿経路

WEBEX EASY TO SHARE EASY TO CALL

3.0 2 か月前

良いポイント:

It is an excellent program for organizing video calls but also for following lessons

改善してほしい点:

It is not as intuitive and easy to use as some similar programs

認証済みレビュアー
認証済みLinkedInユーザー
食品、飲料, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Best-in-class corporate audio/ video meetings and chat

5.0 3 か月前

製品を使ってみた感想: Exceptional chat/ audio/ video platform for corporations.

良いポイント:

The overall product robustness, quality, and security. The corporate look-&-feel. The smooth and user-experience oriented intragration with Google Calendar. One single app for all (Cisco Webex app). The PC client and mobile app sync.

改善してほしい点:

Hard to find one since it has met all the requirements.

Jose
スペインのadministrator IT
消費者サービス, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

webex communication

5.0 4 週間前 新着

製品を使ってみた感想: well, once you learn your way around the user interface

良いポイント:

Calling Meetings Messaging Webinars Whiteboarding Video Messaging

改善してほしい点:

The user interface can be a bit complex to use

Attila
オーストリアのController
電気・電子機器製造, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

An "OK" chat company communication tool

4.0 先月 新着

良いポイント:

Webex is a great tool for virtual meetings and collaborations. Interface is user-friendly and makes it easy to host / join meetings. Chat interface is ok, GIFs are available.

改善してほしい点:

It would be great to have a function that tracks other people's availability status, so we could set an 'alert' when somebody becomes online again.

Craig John
Craig John
アメリカのBusiness Intelligence Analyst
認証済みLinkedInユーザー
マーケティング、広告, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Good stand-alone tool, has fallen behind

4.0 2 か月前 新着

良いポイント:

High quality, stand-alone tool for video calls. Have had fewer service interruptions or bugs compared to other conferencing tools. Call center integration is great - if your business is centered around such an integration, it might very well be the most effective tool to use.

改善してほしい点:

Integration with greater work environment leaves a lot to be desired. It's not that Webex is bad per se, but with other tools integrating into email, chat, JIRA, etc. the added friction of Webex can be a pain.

認証済みレビュアー
認証済みLinkedInユーザー
機械・産業工学, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Most optimized software for video conferencing

5.0 3 週間前 新着

良いポイント:

I think video conferencing is optimized software. The incidental function of removing noise without interruption makes the meeting more pleasant. It was also very good that it was linked to Outlook and could be displayed together on the calendar.

改善してほしい点:

It is good that the meeting is held without interruption, but it is regrettable that it is inferior to other companies' programs with similar image quality. Also, it's a shame that it's not intuitively recognizable.

認証済みレビュアー
認証済みLinkedInユーザー
獣医, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Great for lectures and collaborations

5.0 2 か月前

良いポイント:

Webex is used in my institution and it is easy to use. My favorite thing are the features of raising your hand or asking a question. This tool makes it very easy to get the presenter's attention.

改善してほしい点:

The software is not super modern, some boxes look out of date. In this day in age the more trendy and aesthetically pleasing, the more audience is reached. Nonetheless, the system is still easy and simple to follow.

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Poor Experience

3.0 2 か月前

製品を使ってみた感想: The Overall experience was fine but there are better products in the market.

良いポイント:

Communication and Video quality was fine

改善してほしい点:

User interface and experience wasn't intuitive and it wasn't easy to spot the functions such as screen sharing.

Kevin
アメリカのCISO
認証済みLinkedInユーザー
通信, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Teleconferencing software with an enterprise mindset

4.0 4 年前

製品を使ってみた感想: Overall, the product works well enough. The features and quality of the video and audio work well to the point that we can perform paid consultations and workshops with our members. The interface is straightforward and is used by all of our technical and nontechnical staff on a daily basis with great success.

良いポイント:

The software is relatively easy to use and set up from both an administrator and user perspective. We have been using this software for around two years, and we have had success with 1-1 Meetings, group meetings, company-wide town hall meetings, and large workshops or other events involving people from both inside and outside of our organization. The integration with GSuite email and calendaring works great, and the ability to have personal rooms along with persistent rooms for invited guests has been a big feature for us, especially with everyone working from home. Finally, the integration with the RoomKit devices in our conference rooms has worked really well with bridging together on-premise and remote workers during meetings and other collaboration sessions.

改善してほしい点:

While there is a stand-alone application which can run all the time on your computer, I feel there is a fair amount of confusion as to if it should be used or to always simply rely on the web client for everything. Product features seem to lag significantly behind other solutions such as Microsoft Teams and Zoom, and I have found that WebEx is slower in connecting to meetings, and has lower video quality, than Zoom.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Originally a Conference App, and now a full Virtual Conference Platform

5.0 4 年前

製品を使ってみた感想: We first used Socio as a conference app at our conference in 2019, after selecting it from a list of 20+ options we'd tested. Our attendees loved it, and while there were some hiccups on site with managing customer service and notifications not always being real time, we were overall very impressed. For our 2020 conference we again looked at dozens of competing conference apps, but in the end Socio remained the best fit for our specific needs. Due to Covid we ended up having to cancel our 2020 conference, and Socio was gracious enough to credit our purchase for use at our 2021 conference. As the pandemic went on though, we made the decision to switch our 2021 conference to a virtual conference, so started the process of reviewing virtual conference platforms. After looking at dozens of these, we finally came back to Socio and demoed their version. We were very impressed with the production quality they offered for our sessions and keynotes, and the networking opportunities they'd built into their platform. Only one other conference platform was close to their level, but Socio was a better fit for us all around so we are moving forward with them for our conference next March.

良いポイント:

The software had all the features we were looking for, and implemented in a way that was easy for admins and users alike to use. Socio is also always improving their platform and adding, new useful features. I'm also really impressed with how well they were able to transition from a conference app to a full virtual conference platform, especially their implementation of the live video sessions and the networking opportunities.

改善してほしい点:

The sponsor and exhibitor listings could be better. The logos are small and only allow square formatting, and the listings are functional, but nothing fancy compared to what I've seen in other conference apps and virtual conference platforms. I was also disappointed that they don't support live captioning for their new conference video solution.

Jennifer
アメリカのExecutive Director
美術館、博物館, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great Option for Virtual Events

5.0 3 年前

製品を使ってみた感想: We looked at a lot of software for our virtual event, and Socio lays everything out for attendees in a very intuitive way (we have members from 21 to 85, and had no complaints!). It is clean and professional looking, doesn't overload the platform with things you don't need (every element is very customizable, so you can choose every piece to add), and while it was time consuming to build out, it was not hard to do and support was always there to help. For us, it really kept our attendees engaged, offered us the chance to share resources, have live and recorded content, and lots of options for sponsor engagement. Plus, their game option is great for building engagement.

良いポイント:

My favorite element of this software is that you can pick and choose the elements you want as a part of your event--if you need to have a virtual trade show, there is an element that can do that; if you need to list your speakers, you can add that. It made the whole presentation on the user side look very customized and clean. There was nothing there you didn't want.

改善してほしい点:

We used the add-on broadcast studio, Streamyard. If I had to say I wished for anything more than I got with Socio, it would be to be able to interact more with attendees in Streamyard....but that is a very small con. The broadcast studio was so easy to learn, and looked very professional.

Ciscoからの返信

3 年前

Hey Jennifer! Thank you so much for taking the time to leave a review! We're excited to hear that both you and your attendees have had a positive experience with our platform. We will certainly provide your feedback, in regards to Socio Streaming, to our product team so we can continue to improve it. We appreciate all the work you put into your events and we look forward to continuing to work with you!

Ben
アメリカのDigital Marketing & Analytics Specialist
金融サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Amazing App!

5.0 3 年前

製品を使ってみた感想: Socio is helping us by giving us an app for our yearly conference that enables hundreds of people to connect and provides them with useful information. We have also realized that we may want to use this app for more events during the year.

良いポイント:

I love the new metrics and analytics on the back end. It made it very easy to track all things that the Attendees were focused on during the event. I also love the ability to be creative and add links, attachments, pdfs, etc..

改善してほしい点:

There were a few things that I disliked. I dislike the fact that I cant reset attendees' passwords for them in the backend of the app. This was a severe issue, especially during the event, when people needed to download the app quickly and couldn't reset their password because they didn't have access to their email. I also wish that the socio app had the ability to add more than one email address to a specific person's profile. For example, if someone in the back end logs in under their personal email and not the email that we have on file, it creates two different users in the back end. It would also be nice to be able to link to more things internally in the app. For example the ability to link to maps, social feed and additional app icons created. Also, the ability to slow down the banners would be great — maybe a few options like 5, 10, 15 seconds before switching. It would also be helpful to make it even more distinguishable between past events and current events. We probably had 20+ people who accidentally logged into the 2019 event instead of the 2021 event and they became very confused. Maybe a warning that comes up, saying "Are you sure you want to access a previous event?”

Ciscoからの返信

3 年前

Ben, we're happy to hear that you are making the most of the new metrics and analytics. There are so many insights that you can gain here that will help you improve future events for your attendees. Just as you are always wanting to make your events better, we will continue to put that same focus on improving the Socio platform. We'll be sure to pass your suggestions along to the product team. Thanks so much for your review!

Felipe
Felipe
スペインのAM Sales
認証済みLinkedInユーザー
情報技術、情報サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

The professional choice for collaboration

5.0 3 年前

製品を使ってみた感想: Excellent experience. During the pandemic, there were very specific moments of deterioration of the service as a result of the explosion in the use of this type of tools (it multiplied x10). It is something that affected all online video conferencing and collaboration tools globally. Including Zoom and Microsoft. However, Webex knew better to measure up

良いポイント:

I've been using Webex for over a decade. Being a Cisco product gives me the guarantees of being robust, secure and continuously updated. In the last year, many new Artificial Intelligence functions and other interesting features (p.e. simultaneous translation) have been integrated. In addition, it complements very well with the rest of the Cisco portfolio for videoconferencing, voice, contact center, etc.

改善してほしい点:

Little to complain about Webex. Perhaps that is more expensive than other similar options. But it is a product oriented to professional use that is worth what it costs. Security is very important, and that pays for.

Claire
アメリカのSenior Social Media Editor
オンラインメディア, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Excellent Webex Experience

5.0 昨年

製品を使ってみた感想: Overall, Webex is a great choice for businesses looking for a reliable video conferencing platform. The audio and video quality are excellent, the features are comprehensive, and the interface is easy-to-use. The only downside is the cost, which can be prohibitive for some businesses.

良いポイント:

Webex is an easy-to-use and reliable platform for video conferencing, with a wide range of features that make it a great choice for businesses. The interface is intuitive and the video and audio quality are excellent, making it an ideal choice for remote meetings.

改善してほしい点:

The only downside is the cost, which can be quite expensive for larger organizations. Additionally, the setup can be time consuming and sometimes difficult for those who are not tech-savvy.

Aiden
英国のMarketing Executive
イベント企画運営, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

The All-in-One Event Management Software

5.0 10 か月前

製品を使ってみた感想: Webex has revolutionised our business. Streamlined many processes that were long and unnecessary, saving us time and man power.

良いポイント:

From start to finish event management on Webex is simple and easy to use. From creating the event and the registration platform all the way to attendee management and the mobile application it is the all-in-one software that literally anyone could use. The customisability on registration and the event app has allowed for us to collect data at events like never before. The support desk are superb and respond to any questions in under 15 minutes allowing you to continue on with what you were working on in no time. We constantly receive compliments on our mobile application when compared to larger competitors mobile apps.

改善してほしい点:

The only things missing are some CRM API integrations and event websites. Other than that it is great.

Ciscoからの返信

7 か月前

Aidan, thank you for sharing your positive experience with Webex Events! We're thrilled to hear that our platform simplified processes and revolutionized your business. The ease of use, customization options, and quick support response are aspects we are proud to offer. We also appreciate your suggestions for CRM API integrations and event websites. Expanding our API integration capabilities is a priority on our product roadmap for early 2024 so we look forward to improving your experience and hearing your feedback in that area. Thank you for choosing Webex Events!

Ozgur
トルコのProduct Development Supervisor
自動車, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

The best conferencing tool so far with audio, screen or video sharing features

5.0 5 年前

製品を使ってみた感想: I'm very happy with Cisco WebEx. Outlook integration makes the life very easy for the meetings. You can easily do the meeting management within your outlook. WebEx productivity tool enables you to access your agenda and shows what's next. By this way even outlook is closed you can manage your agenda or meetings. Mobile platform apps works properly and integrate you while on business travel. Sure there are some things to improve; but it is the best software I've experienced so far for meeting organizations. Interface is very elegant and attractive too.

良いポイント:

WebEx have several tools like MS Outlook add-on and Productivity tool. These really make the office life easier while you are working during the day. Add-on is easily integrated to MS Outlook. By clicking meet now, you can easily create instant link and forward by mail, also by schedule meeting ribbon you to can easily add link invitation note. You can use productivity tool from the desktop and use all features with a small interface. User controls are good and can be easily managed. Mobile platform usage is a very big opportunity. I'm using IOS version of WebEx app most of the time while I'm away from the office. It is very convenient and easy to connect. You can use almost all the features.

改善してほしい点:

One of the issues with WebEx is that it causes lag after sharing screen long time or when taking over other users' screen. If you are using headset (directly from your IP or land phone) then the audio quality is perfect; but if you are using only computer to connect, then voice quality drops significantly. Another issue is the connectivity problem with the WebEx server. This happens rarely; but you probably end up with cancelling te meeting. Interface is very elegant; but I somehow have difficulty to use some features, e.g. taking or giving control or annotate screen.

Malith Madhawa
スリランカのChairman and Managing Director
経営コンサルティング, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Best for Virtual Meetings

4.0 5 年前

製品を使ってみた感想: First of all, I use the Cisco Webex for all professional meetings with my clients. It is convenient for me as most of my clients do use the software regularly. Additionally, it has saved my valuable time by slashing all unnecessary traveling time to clients' offices and subsequent waiting times. Secondly, it provides me the complete cybersecurity and end to end protection for my discussions. Cisco has committed to the highest international cybersecurity compliances and therefore I do not hesitate to share any confidential information through Cisco in my virtual meetings. Thirdly, this software has many features such as sharing files, digital whiteboards, background noise detection, and mute suggestions, wireless connection options, etc. These features have made my virtual meetings far more productive and effective. Especially, when I do presentations to my clients, I have complete peace of mind, which is very important to my daily business activities. Finally, yet importantly, it has given me the real value for the money I spent to purchase the software. Initially, I used the free version for a shorter period and it is inevitable to prevent yourself from purchasing the full version once you realized the beauty of this software.

良いポイント:

Well, Cisco Webex Meetings offers the highest quality of audio and video outputs that anyone could expect from such a provider. It is fascinating and perfect for your crucial virtual meetings. The video quality is superb (may depend on your internet speed, device, and browser) and it has no disruptions nor freezings which waste your time as well as resources. The quality of the audio is also at the highest standards and it runs exactly along with the video by giving all participants the real-time experience unlike other software, which caters awkward and irritating experience when the video and audio do not flow the real-time. Then again, it supports any device you have. Let it be a smartphone, desktop computer, laptop, notepad or tab, Webex suits for any device. It is fantastic. Moreover, the easy installation process has made the software much more popular and effective. No downloads or plug-ins required. The instant connection between the registered devices and the meeting room is an excellent feature in Webex. You really do not need to connect your device manually, the software itself will do it for you once you enter into the meeting room.

改善してほしい点:

So far I have not come across any drawbacks in this software as it perfectly, identified all customer requirements and provided them at their best quality.

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Best Tools for meeting setup in IT Industry

5.0 4 年前

製品を使ってみた感想: Personal Advantage and views :-
1) This software tool is available for mobile and Desktop. So it's making big difference for me. Whenever I want to connect my work meeting from home or some another location then I can join easily by mobile app. The mobile app is very important in case of electricity has disconnected at your home at a time of WFH and if you are working on desktop from your home then it's making big difference. The quality of voice and content on mobile app is same as desktop.
** Overall I liked this Cisco Webex tools very much for meeting purpose in software. I will recommend to other organization to use this tools. Thanks to Cisco for making such beautiful project.

良いポイント:

1) Easy to use: Any common user can use this tools in easy manner. No need to do some extra effort. You only need to click given link in meeting. Then it will automatically download required meeting setup and then it will redirect you in a meeting. After joining the meeting your are able to see all participants in your meeting and who are speaking as well. So it's give better clarity for meeting members in understanding. 2) Audio/Voice Quality : I like Webex voice. The voice is very clear in your meeting. If you have less internet speed in that case you also able to listen your team member voice. 3) Shared content Quality: The Webex is giving power to share your screen in meeting. The quality of share content is very good. Other team members are able to see content very easily. 4)Different way to connect Audio in meeting: I like many audio option to connect a meeting. if you internet audio is not working then you able to connect by mobile call. 5) Able to see all participant on one screen and who is speaking this indication also able to see.

改善してほしい点:

I have one point in Cons. Which related to cisco Webex Mobile app update from google play store. When we are updating this mobile app then we are facing some issue to connecting the meeting. All the filled details has been gone and you have to reenter those. It's means you have to keep your all details with you before updating this app. like you login name, Webex Url etc.

Veljko
Veljko
セルビアのLead Software Engineer
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Handles large meetings quite well, but people still join with two devices to avoid issues

4.0 3 年前

製品を使ってみた感想: It is being used by our client, big banking corporation, that trust the privacy of the platform which is probably the main driver for its choice. I've had much better user-experience with other similar software, but this being a "forced" platform to use, it's not that bad nowadays. Hopefully, they'd keep on improving it in the future as well.

良いポイント:

I've seen webex meetings with about 150 participants and it worked without any issues. For big events it can even support the 'hidden participants' which is also great for hosting public events. Recently it got several updates which got rid of some of the most annoying problems with the platform (the "person joined the meeting" sound, people forgetting to mute themselves upon entering, ability to have co-hosts, introduced "push-to-talk" feature, easy switching between audio/video devices). Ability to easily record sessions is a plus. The desktop client can sync with Outlook/Webex so you can enjoy the "one-click-to-join" experience. It also works with people from outside the organization (anonymous logins), which enables widespread usage with contractors or other external staff in general.

改善してほしい点:

* In a meeting with ~100 people, around 30 of them will have joined with two devices - they would use one for seeing the screen and sharing video, and the other one for audio. It appears there's still issues with it which is quite annoying being it's 2021 and that's one of the basic features. * The features only started rolling out since the pandemic broke out - the webex was looking pretty bad for quite some time, and it seems it got the attention only when competition threatened to surpass it. It's still not ideal and the product roadmap seems to be secret, which makes it hard to estimate its future. * If you install the desktop client it is constantly using the microphone (even when there's no meeting, it's just sitting in the system-tray) - this not only raises concerns around privacy, but also my headphones don't like it and have constant background noise from it - I have to shut down the client to stop it.

Alex
アメリカのSpecial Assistant to the Executive Director
非営利団体運営, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Socio is Excellent for Specifically Event Management

4.0 3 年前

製品を使ってみた感想: Overall the experience has been great. The best feature from an administrator's standpoint was the support team you could simply chat with at almost any moment. Sometimes with other companies you have to schedule a support team especially if your event falls on the weekend. The ease of changing anything on the app as fast as possible is also a major plus. The events we manage always change on a dime, so the ability to make changes quickly were paramount to us. The time spent fixing weird glitches were almost non-existent. Nearly all of the issues worked themselves out, or had solutions that I, myself could troubleshoot without having to consult the support team at Socio. That says a lot about the work they put into locating bugs and debugging the app.

良いポイント:

From an administrator's standpoint, the software is very easy to build something that you want branded for yourself and your organization that functions well for users. You can make your app about as complex or simple as you'd like based on the event you're managing. Not to mention, if you need to work around the original intention of some of the features that Socio already built, there's some flexibility. For example, the organization I work needed a directory for our membership, however, there isn't a way to simply upload data and build a directory-like feature that included biographical information, photos, contact information, etc. However, we were able tailor a feature that was originally intended to showcase Sponsors and it appeared to our users as the directory. The flexibility Socio provided to tailor the app to your organization was really great.

改善してほしい点:

Logging onto your event, and changing events is a little funky especially to an older demographic. To change events, you have to tap on this square with an arrow in the top left corner and then a pop-up appears asking if you would like to switch events. An older demographic that attends all of our meetings don't completely understand that, thus switching isn't entirely intuitive. That function is important to us as well because we have multiple events throughout the year, so our users have to switch events frequently throughout the year. The other issue is the refresh button. We would have to make changes to our event's agenda on the fly and at the last moment many times, however, the app doesn't auto refresh. I'm not certain if that's a lot to ask for as I'm not a coder, but instructing and reminding an older demographic to "refresh" their app requires as much work as updating the agenda itself. This is not to say that nothing in the app updates whenever you do make last second changes. We would run into issues when adding PDF's to certain agenda items at the last second and not everyone having access to them. The "shake" feature is also very confusing to the older demographic. The app definitely needs to add function to customize the bottom bar, home screen, and shake feature a little more. It would be helpful to have the option to remove this function entirely. I also think there should be a function to archive specific features on your profile.

Ciscoからの返信

3 年前

Hey there! Thank you for taking the time to leave your review. We are happy to hear that you have had such a positive experience with our customer support and the simplicity of the platform. Your feedback is also much appreciated and will absolutely be given to our product and apps teams. We appreciate all the work you put into your events and we look forward to continuing to work with you.

Megan
Megan
アメリカのDirector of Business Operations and Information Strategy
認証済みLinkedInユーザー
非営利団体運営, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Socio Perfect Fit for New Program

5.0 3 年前

製品を使ってみた感想: Socio filled the technology gap in executing this brand new initiative we launched in 2021. We needed the software to facilitate a community environment while allowing the platform to live stream using our own chosen platform. Socio came in at the right price for the scale and scope for what we needed.

良いポイント:

From the research process to executing our program, Socio exceeded expectations the entire way. We needed a solution outside of our current website/database because our program was for people outside our membership. Socio's registration component was very versatile and facilitated the unique group registrations and discounts we offered with ease. The Community platform we used for our 5-month event was super user-friendly and intuitive for our attendees and staff conducting the event. You do not need any advanced experience with web development or technology to build out the community as you need. The Socio support team is also quick to respond and always very helpful.

改善してほしい点:

The standard template to build out the community is pretty rigid. We had to adjust some of our styling and graphics to account for what Socio's template allowed. It was not prohibitive in our facilitation of the program, but just more inconvenient. The other thing we disliked was the inability for event admins to make account changes for users. Several times we had users change jobs, therefore, changing their emails. Each time, we had to go through Socio support to get them access to their account. It would be a much better process if event admins can adjust usernames/emails for their users.

Ciscoからの返信

3 年前

Hey Megan! Thanks so much for taking the time to review Socio. We're thrilled to hear that we have exceeded your expectations and that you were able to use so many features within the Socio platform! Feedback is super important to us and we're always looking to improve, so thank you for letting us know about your thoughts on the templates and backend suggestions. We will definitely take this back to our product team so they can work some magic Thank you for all of the effort you put into your event! We look forward to continuing to work with you

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Covers my company's online events needs. There's room for improvement.

4.0 2 年前

製品を使ってみた感想: I’m using Webex for about two years having experience mostly from the admin side.
The software company I work for used to host annual on-site events targeting to inform its users community for the new developments and updates. Due to the pandemic we’re forced to cancel all the physical events and start searching platforms that support olnine events hosting. We concluded to Webex.
We use Webex to host internal meetings, but also online events.
Based on my experience, the process of creating a Webex meeting using the new interface is simple and quick. There’s also the option to save my own templates with default fields. It is possible to set up a recurring Meeting and what is really helpful is that Meetings support breakout sessions (separate rooms with different topics during the meeting). The “Polls” feature helps us take feedback during our student online trainings.
What would be nice is if the Host of a Meeting could watch the all the screens of the attendees at the same time.
About the “Events (Classic)” feature I’ll list some Advantages and Disadvantages below.
Advantages:
- Automatic invitation sending to the invited attendees through the platform.
- Option for reguired registration which enables the particpants’ behavior tracking
- Update the participants for potential changes in one step
- Easy and quick users’ role management
- Option for feedback form after the end of the event
- Detailed reports
- Responsive support team
Disadvantages
- Quite complicated Event

良いポイント:

- Automatic invitation sending to the invited attendees through the platform. - Option for reguired registration which enables the particpants’ behavior tracking - Update the participants for potential changes in one step - Easy and quick users’ role management - Option for feedback form after the end of the event - Detailed reports - Responsive support team

改善してほしい点:

- Quite complicated Event setup - It is not possible to setup reccuring Events (there’s the solution of creating a list of events but that means that I must create each event separately). - The option of “Background music” (during breaks) is not supported (sound breaks) - The users logging in using their browser are facing sound and video-flow issues. - The Panelists that don’t run a temporary application have limited access to some tools/features. - Users of MS-DOS have reported several issues. - The videos don’t play in full-width and that makes impossible for us to host pre-recorded presentations.