XM for Strategy & Researchのレビュー

Data Collection and Analysis Made Easy

製品を使ってみた感想： We have used Qualtrics and SurveyMonkey for larger surveys (50-100 questions) about students' experiences and Qualtrics makes manipulating the date very simple. It's easy to filter and export the data if you want to use Excel to do a bit more digging.

良いポイント:

I primarily use SurveyMonkey, Google Forms, and Qualtrics for surveying my students. Qualtrics is adopted by our University on a wider scale and we have access to all features. Qualtrics is a very capable, easy to use tool. There are a lot of helpful resources online that can be used to make the most of the features.

改善してほしい点:

If you are looking for a short and quick form to collect simple data, like signups, that don't require any data analysis, it is often easier to set it up in Google Forms or O365 than in Qualtrics. Qualtrics needs many more clicks for a simple survey than other (free) options.

Qualtrics for Best Surveying Practices

製品を使ってみた感想： Overall, Qualtrics CoreXM is a great platform for surveys, application forms, and research. There are so many embedded features, such as the ability to add a signature to the form, add questions that require file uploads, and different question types. It is definitely better than Google Forms or Microsoft Forms.

良いポイント:

Qualtrics has been great for creating applications and surveys to gather quantitative and qualitative data. There are so many features, so there is somewhat of a learning curve, but the time you spend in learning how to use the platform is an investment. I really appreciate that Qualtrics is customizable, and you can disseminate the forms in many ways (email, personalized links, generic links, twitter, etc.). I also appreciate that the information collected from the surveys can be exported into excel. One of the best features is that Qualtrics will send an email when a survey is completed, and it will give you periodic updates on how many responses the forms receive.

改善してほしい点:

I wish there was an easier way for individuals to retake or complete their form if they pause it or fail to finish in one setting. In addition, while the support pages are helpful to read through, and you can learn a lot from them, I wish there were more videos and live events to learn how to best use the software.

An adequate tool for measuring customer experience

製品を使ってみた感想： Qualtrics offers a nice dashboard that shows all of your current projects. It is intuitive to create new projects and offers a diverse array of options for those projects. However, I find that it is not as easy to create "advanced" projects in Qualtrics as in other software.

良いポイント:

Easy to configure an NPS question and link into existing studies, offers industry standard studies like SUS "out of the box." (Or our administrator made templates that look like built-in features)

改善してほしい点:

It was more difficult to customize the questions in Qualtrics than in other products used to manage user surveys.

State of the art for survey building

製品を使ってみた感想： As I limit my experience with Qualtrics to building surveys, distributing them, and downloading the dataset to work on data processing and analyses using other tools, the platform does its job. I could certainly expand my use of the tool if reporting and data visualization features offered a better user experience and look and feel.

良いポイント:

Qualtrics is the state of art when it comes to survey building platforms. It has one of the most user-friendly interfaces, it allows very complex logics, and offers questions types that you don't see in other tools. It is also super easy to upload my own lists and I often use their panel for outside sample recruitment.

改善してほしい点:

I am not a big fan of Qualtrics' reporting and data visualization features. The look and feel is poor and the tool is not flexible enough - if the dashboard feature was available, it could be another story. Customer support is also poor: they are not timely and often times they do not resolve my issues.

Game changer for surveys

製品を使ってみた感想： Really liked using this software as it made collecting students information and feedback so much easier and reliable.

良いポイント:

It is very easy to create surveys and have full freedom of how you want them to look like. You can customize them to better fit your application. Variety of question types to chose from. Especially the fillable table questions, come in very easy when making forms that collect multiple aspects data

改善してほしい点:

It has some parts that were a bit hard to navigate at first. It does seems a bit confusing, especially when analyzing results, but there is lots of documentation support for it

Powerful survey tool

製品を使ってみた感想： It's been a great product and very powerful for what I am looking to accomplish, I just wish the reporting results were a little faster to build.

良いポイント:

What I like most about Qualtrics is the ability to quickly and easily build a survey. I also like the ability to apply logic and branching to my surveys to create the survey flow.

改善してほしい点:

On the Results tab, when I view the results, the default report gives various charts and graphical displays for each question. This pretty much shows everything you want to see, but in my case, I only needed to see the Mean of the answers for each question and had to go through each question and remove all of the graphical charts and grids and then select the Mean only. I wish there was a quicker way to simply select what I want to see instead of removing these other, unwanted results.

Cadillac of Survey Software

製品を使ってみた感想： We've been using Qualtrics for over 8 years now. As a boutique market research firm, we were looking for a full-featured online survey tool that was also cost effective. We were impressed with everything Qualtrics had to offer right off the bat, and I've continued to be impressed with the innovations and improvements they've deployed over the years. Our one complaint is that the price has crept up over the years to the point that it's significantly higher than we were paying 4-5 years ago. But that being said, we have yet to find another survey software that is as fully-featured and easy to use as Qualtrics.

良いポイント:

Qualtrics is very user-friendly and makes it easy to program and manage complex surveys that are mobile-friendly. We can program advanced routing and conditional logic, incorporate media into the surveys to test, and export the data into the various formats and reports we need.

改善してほしい点:

The costs have increased significantly over the years, and their customer support team will not help with some advanced programing capabilities, such as incorporating javascript into the surveys (you can use javascript, but you're on your own if you encounter issues).

Great tools but costly and customizing can be tricky/very difficult

製品を使ってみた感想： Overall, I like the tools, but the look and feel aspects need major improvements to let the end user select how it looks. The brand admin interface there also needs to reflect a full range of options.

良いポイント:

The survey design is very user friendly with the exception of a few question types (eg, calendar selections require some simple java for anything reasonable). The data analysis side is fantastic and really stands out.

改善してほしい点:

The cost is very high in comparison to some other tools. You are paying a lot, but an unlimited admin license is very handy for our environment. You do get a good amount for the cost. Customizing the look and feel of the tool is super complicated and for anything beyond basics, you need custom CSS and headers. Test this thoroughly before purchase. The "branded themes" they make for you cannot be further edited at the admin level - super frustrating! The textIQ analysis likely isn't worth it for complicated feedback.

Great Data Collection Tool compared to others

製品を使ってみた感想： Qualtrics is great. I'm really glad I made the switch for a more "Quality" in my work.

良いポイント:

Qualtrics has a nice dashboard and is very easy to use. great diverse array of options for the intuitive projects. offers more survey creation and distribution than any other platform.

改善してほしい点:

depending on what platform you were using before it my be a little difficult at first to get acclimated to the program. But after a few clicks you will be back to it realizing that the switch was the best thing you did.

Research at it's best

製品を使ってみた感想： Analysis of user adoption of software applications in a variety of fields

良いポイント:

Easy way to insights and good quality of graphical visualization and wealth of statistical constructs

改善してほしい点:

Missing graphical représentations in dashboards

Powerful Survey Platform

製品を使ってみた感想： Core product for our work streams on customer research projects

良いポイント:

Very easy to use out of the box, but also possible to achieve very impressive results through more advanced techniques

改善してほしい点:

Not sure if it is possible, but it would be great to have some kind of a live feed into external software such as Tableau or even Excel

A very user friendly and reliable platform

製品を使ってみた感想： My overall experience with Qualtrics is very good.

良いポイント:

The best thing about this software is that it is very user friendly. It has best features. The knowledge base is the most helpful part so that nobody gets stuck. It covers almost all the points. The survey flow is very flexible to use and the branching logics ease the work.

改善してほしい点:

The data and analysis sections takes a lot of time to load sometimes. And sometimes it gets very slow. Customization gets little difficult at times.Everything apart from this is perfect.

A powerful survey tool with useful bolt-ons

製品を使ってみた感想： Performed admirably as a survey tool but reporting and analysis didn't meet our needs and cost ultimately led us to switch platform again.

良いポイント:

Comprehensive survey build and management tool

改善してほしい点:

Reporting and analysis tools not as easy to use / powerful

Integrated automation for all phases of surveys

製品を使ってみた感想： Qualtrics Core XM has contributed to automating all stages of opinion polls, from preparing and creating the survey to collecting data and preparing it for the beginning of the analysis process. I have been able to increase the number of targeted customers with surveys and I am no longer afraid of emptying the data, as we get it ready, and the reports have also provided us with a lot of important information, especially with regard to the target groups. The quality control process has improved for us.

良いポイント:

Qualtrics Core XM is an integrated platform for preparing and sending polls of all kinds, as it enables you with simple steps to enter the survey questions in one of the ready-made templates that it provides and then send the links to the targeted and challenged individuals based on the contact list you have selected. With ease, the person receiving a link after clicking on it will answer the questions. Qualtrics Core XM will show you through the collected data the number of respondents from the sample you selected, and prepare the data tables collected from them to make it easy for you to export them to a statistical program to start the analysis.

改善してほしい点:

I like Qualtrics Core XM very much and I don't find many negatives in it, as it is easy to use for everyone and in simple steps you can complete your task, we just need more ready-made templates with more modern designs, as well as giving more flexibility to coordinate backgrounds and texts.

I highly recommend using Qualtrics as a marketing strategy tool

製品を使ってみた感想： We will be able to convert our potential customers into customers who use our services and appreciate our marketing campaigns with the help of Qualtrics CoreXM, which can be used in any industry or situation. You can use this method for a variety of research projects since it makes it possible for any organization to gather and analyze information about how consumers perceive products and services to take targeted decisions based on that information.

良いポイント:

It's a lot more user-friendly, flexible, and powerful than most other survey applications out there. In addition, the customer service representatives are always open to fresh suggestions and eager to help. Qualtrics surveys can be adjusted in several ways, from the form questions' structure and layout to the aesthetics. Customer and market research are two of its primary applications. Using Qualtrics email tool, an automatic Salesforce integration, social media posting, and Marketo emails, we distribute surveys to our customers and prospects. However, we also utilize it for internal purposes, such as surveys on the effectiveness of projects and departments, preferences of employees, and RSVPs for events.

改善してほしい点:

I'm not sure how useful the new product lines are yet, but Qualtrics has been working hard to extend its product range. The Qualtrics insights summit is a great place to meet academics from all over the world. I simply wish they would place more attention on research and less on bringing in high-profile speakers. The help offered by Qualtrics may be better. It can be hard to find help in the community. To get assistance, I nearly always must use an online chat or email.

Excellent experiences with Qualtrics!

製品を使ってみた感想： An easy to use system that not only collects data, but allows us to also create reports - both reports that we can export, and reports that we can share via link.

良いポイント:

This software is very easy to use. When working with people with various skill levels, it's nice to have a system that anyone can learn. We really like the variety of question types and the ability to create custom reports from the data. Customer service is also outstanding - whenever I've had an issue, they've been able to talk me through it fairly quickly. The support reps are very well trained. The support site is also great. I also know from past experience that Qualtrics does look at suggestions sent by users , and I appreciate that they have implemented changes to the system based on user feedback. Because of that, I always encourage people to let Qualtrics know if there's an issue or if there's a feature they'd like to see.

改善してほしい点:

We're a non-profit and it's a little pricey; I wish they had smaller packages for non-profits and small organizations, or monthly options for some features (i.e. SMS messaging - we only need this a few times a year.)

Powerful Surveying Tool

製品を使ってみた感想： Awesome. Qualtrics has provided reputability and security to our data collections.

良いポイント:

The features that allow branching in surveying is powerful. This allows you to collect data from distinct groups of people all in one survey. The basic data reports generated by the software provide real time updates on progress and basic understanding of the data immediately. I appreciate all of the customization options in both the survey and report functions.

改善してほしい点:

If you are just collecting emails addresses, t-shirt sizes, etc. you should use something simpler and quicker, like Google forms. It is just not fast and user-friendly for simple surveying. Also, it does not always give data outputs in excel, etc. in a super convenient way. You definitely have to do some data clean up. It takes awhile to learn all of the features, but once you learn them, Qualtrics is a powerful tool.

Powerful survey tool with user-friendly interface

良いポイント:

The functionality of Qualtrics has dramatically improved over the past five years. There is now much more flexibility in customization, saving questions to blocks and libraries, analysis and reporting, and even appearance. There is a big range of question types and lots of options for customization for each question, and it's easy to drag-and-drop to rearrange the survey. There are some powerful analysis tools and you can easily download your data in different formats (CSV, TSV, SPSS, XML, etc.). The user/survey-taker side is clear and has been problem-free for our needs.

改善してほしい点:

Can sometimes run into issues with scrolling and saving changes to surveys when using Qualtrics on my iPad.

I have been using this program for about 5 years and find it to be essential to my business.

製品を使ってみた感想： I am able to conduct research for customers that I used to contract for. It helps my business and keeps me up to date on a number of new methodologies. I am focusing on B2B customers now and this is a very helpful tool for both conducting surveys and analyzing the data.

良いポイント:

Software is fairly intuitive and support group is great at answering questions quickly. Customer support has really improved over the years. You just have to call to get a person quickly. Generally very knowledgeable.

改善してほしい点:

Takes some time to get familiar with the software. Online chat is slow probably due to lack of staffing. If you want help you have to call. They add new things constantly, hard to keep up, but that is actually a good thing.

Quality Data Gathering and Analytics tool

製品を使ってみた感想： Our district uses this tool survey the public, our patrons, and district wide staff regarding various things. It has been a good tool to help our district decide on general direction needed to go in certain areas, and provides us with a fairly comprehensive graphical view of the data gathered. It's been a generally good experience, but does not meet our other forms needs. Its really just a survey data gathering tools with enhanced analytics, nothing more.

良いポイント:

The forms setup to gather data is a straight forward and fairly intuitive. You have some workflow items available for notifications and other such tasks which come in handy. Our communications director uses the data analytics heavily to assess overall patron opinion throughout the district, and then develops communication out to the public accordingly.

改善してほしい点:

It's a little more expensive than it probably should be. We looked at several other like applications and found that this product was certainly near the top in regard to price.

This software helps me tremendously with our university departmental data. I highly recommend it!

製品を使ってみた感想： Ease of use and good reporting.

良いポイント:

It is intuitive. The data and analysis and reporting features are very helpful and easy to use. Sharing is nice. Integration with other products is useful as well.

改善してほしい点:

As much as I like new features that are rolled out regularly, it is nearly always an additional cost and very costly at that. I see cool things and then realize that it is going to take a big meeting with our university to even consider the huge cost.

Great Survey Tool

製品を使ってみた感想： Overall, Qualtrics Research Core is a great survey tool. It can handle a lot of users and a lot of responses. It has a lot of advanced features. It is pricey but it is mostly worth the price.

良いポイント:

Qualtrics is a great survey tool and can be used for many purposes. My whole organization uses it in many different ways. There are a ton of great features and it is easy to learn how to use.

改善してほしい点:

It is very expensive and Qualtrics is not good at letting users know when they change something.

A very powerful survey application, very intuitive to use! Extremely flexible, superb support

製品を使ってみた感想： great survey tools obviously, but we have built some wonderful educational applications as well
Without the flexibility of Qualtrics we would never have even tried to create these apps on our own.

良いポイント:

The broad variety of question types, the generally intuitive inteface that lets you start simply, but encourages you to explore its more poweful features. I like the ability to easily get data out in a variety of formats (SPSS, CSV, etc) and add Tableau support was a huge plus!!! The ability to customize the look and feel is very nice, and the flexible distribution options (email, anonymous links, etc) work very well for us. The ability to embed objects in the GUI Editor is awesome, we have built training, teaching modules in Qualtrics without advanced tech help just because the tools are so easy to use!!

改善してほしい点:

the Table of Contents tool is limited by rules put on place for surveys. We'd like to see educational options settings that would allow more creative use of Qualtrics for educational use.

One of the best survey tool in the market

製品を使ってみた感想： Advanced survey functionalities

良いポイント:

Qualtrics is a very intuitive and user friendly tool to build and launch a survey in few minutes. It offers the possibility to use different question types and logic in the survey flow. It's easy to build the questionnaire you need using its set of functionalities. There is the possibility to track respondents and send reminders, through email invite. Support team and e-learning platform are offering a first class service.

改善してほしい点:

For the time being there better tools for Conjoint Analysis and Max Diff analysis. Reporting functionality is ok, but could result most proficient to download raw data to build visualizations with other tools.

It's the best option for a survey platform

製品を使ってみた感想： Best survey platform in spite of his questionable UI updates, but we'll stick with it forever.

良いポイント:

Qualtrics is our go-to for any survey methodology. If qualtrics can't do it, another platform can't do it at all-- there is no other solution with as many features or functionality (e.g. Max Diff study template!)

改善してほしい点:

Qualtrics updates it's user interface fairly frequently without warning-- this can be a bit disruptive. sometimes we more or less lose functionality when qualtrics makes the UI unintelligible. They need to do better when pushing updates.