キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

DealerCenterとは

在庫追跡、顧客データベース、信用報告書、フォームなどを搭載した、独立系自動車ディーラー向けの総合ディーラー管理システム (DMS) ソフトウェアです。

DealerCenterの製品詳細

良いポイント:

Not upset about the price either. I came from bigger dealerships who used DealerSocket and Autosoft and their costs were significantly more.

改善してほしい点:

I think it's very annoying how every time I do something it opens new tabs.

DealerCenterの評価

評価ポイント

使いやすさ
4.8
カスタマーサービス
4.9
機能
4.8
価格の妥当性
4.8

おすすめ度

9.6/10

DealerCenterの総合評価は4.9/5です。 (キャプテラに寄せられた1,405件のレビューより集計)。

DealerCenterを使用したことがありますか?

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レビューを絞り込む (1,405件)

Vladyslav
Vladyslav
ウクライナのInternet Sales Person
認証済みLinkedInユーザー
小売, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Great CRM to work in!

5.0 4 か月前

製品を使ってみた感想: Overall the experience is great so far! Hopefully it will develop with the time and will show a good level of development in the future, especially from the User Interface Perspective.

良いポイント:

The Interface, UI and UX looks smooth and all on point. The possibility of doing and seeing pretty much everything regarding the lead history and the details of communication with him as well. I pretty like fonts and the main page where you can pin your dealers dashboard!

改善してほしい点:

Sometimes the load speeds with the VPN set up for USA server is dropping pretty significantly and you have to wait around 4 to 5 secs to see the actual window you are pressing at the moment and which you are actually trying to access. I feel like the customer information sometimes is not located in the places I want it to see. For example, the ZIP code and the customers location is located in the "Credit App" section for some reason, which I couldn't find when I first launched this CRM.

Max
アメリカのManager
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

The best customer service

5.0 3 週間前 新着

製品を使ってみた感想: So happy with DC and [sensitive content hidden] my rep.

良いポイント:

The customer support and service make it easy!

改善してほしい点:

Pretty much I'm running my business in DC

Josh
アメリカのDealership Owner
自動車, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

DealerCenter Use

3.0 3 年前

製品を使ってみた感想: All in all for the price it seems like a fair value. There are certainly more sophisticated and better systems out there. After its all said and done I wish I would have spent the money to get a better quality system. The bare bones of the system is Ok but to get all the nice features there is upcharge after up charge.

良いポイント:

It was turn key and it was up and running was not much down time.

改善してほしい点:

Its really slow, and clunky, When there is an issue often times its not a quick solution.

Anthony
アメリカのGeneral Manager
運輸、トラック、鉄道, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Buy Here Pay Here

5.0 先月 新着

製品を使ってみた感想: Customer service is promptly and to the point easy to understand.

良いポイント:

very easy to take payments and easy to fiend it all

改善してほしい点:

understanding balance forward is not that easy yet.

John
アメリカのOWNER
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Dealer Review

5.0 3 か月前

製品を使ってみた感想: The ease of being able to apply certain aspects of each deal

良いポイント:

The ease of use and the website and the response from the sales rep [sensitive content hidden]

改善してほしい点:

Sometimes it can be convoluted and confusing.

Ray
アメリカのSales manager
自動車, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Dealer center feed back

4.0 2 か月前 新着

良いポイント:

EASY TO USE MY REP [sensitive content hidden] IS GREAT AND VERY HELPFUL

改善してほしい点:

Customer support team was not helpful with the inventory transfer

JOHN
アメリカのUsedCar Dealer
自動車, 自営業
使用期間: 2年以上
投稿経路

Dealer Center Review

5.0 先月 新着

製品を使ってみた感想: Great overall experience, when there are glitches [sensitive content hidden] opens a support case.

良いポイント:

I like being able to submit to multiple lenders from my DC, [sensitive content hidden] is my rep and is always there for me.

改善してほしい点:

There are many small glitches in the software.

TAMI
アメリカのSECRETARY
自動車, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great crm/dms system

5.0 3 週間前 新着

良いポイント:

You have the ability to control everything in one area, website, inventory, customers

改善してほしい点:

I don't like the billing cycles because they lag behind

Dawn
アメリカのOperations Manager
認証済みLinkedInユーザー
自動車, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Dealer Center DMS

4.0 3 週間前 新着

良いポイント:

The integration of vehicle and customer databases.

改善してほしい点:

I feel Dealer Center could be a little easier to navigate.

Shekhar
アメリカのPresident
自動車, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Ease of use

5.0 先月 新着

製品を使ってみた感想: [sensitive content hidden] helped with esign documents set up and editing

良いポイント:

[sensitive content hidden] returned my callback request asking for assistance with print packs

改善してほしい点:

There are no cons I can think of currently

Jason
アメリカのOwner
自動車, 2~10人規模の会社
使用期間: 2年以上
投稿経路

DealerCenter Review

4.0 4 年前

良いポイント:

Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.

改善してほしい点:

Costs can add up when adding more and more services.

Victor
アメリカのOwner
自動車, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Great Software at a Great Price!

4.0 4 年前

製品を使ってみた感想: So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.

良いポイント:

Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.

改善してほしい点:

You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.

Jo Ann
アメリカのOwner
自動車, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Makes Running our Dealership Possible!

5.0 5 年前

製品を使ってみた感想: We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.

良いポイント:

It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!

改善してほしい点:

Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!

Eric
アメリカのGeneral Manager
自動車, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Best software around for car independent dealerships

5.0 昨年

良いポイント:

I love that you can manage your entire business from one platform. They're CRM is the best I've ever used, especially for the price point, the inventory management is so user friendly, their websites are great and can be fully customized, and we are able to submit to all our lenders in the system, EVEN OUR ROUTEONE LENDERS! No need for multiple software services when you use DealerCenter, they do everything!We used to use Frazer and made the switch over to DealerCenter and couldn't be happier with our decision. They were even able to migrate all our data over from Frazer for no additional cost which was such a huge relief and saved so much time. If you are a independent dealer and haven't switched to DealerCenter yet, what are you waiting for?!

改善してほしい点:

I have nothing bad to say about DealerCenter

Mike
アメリカのOwner
自動車, 2~10人規模の会社
使用期間: 1年以上
投稿経路

DealerCenter is the best software for car dealerships! All in one solution!

5.0 11 か月前

良いポイント:

What would I do without DealerCenter? I use DealerCenter for every aspect of my business. It is the best software out there for car dealerships because it is truly the only All In One Solution for car dealerships I have come across. From inventory acquisition, to marketing my inventory, managing my customers, and getting my deals done, there is nothing they don't do. I also was able to save a lot of money by switching from 700credit to DealerCenter to run my customer credit. I don't know how I managed my business before DealerCenter. Not to mention how helpful my rep is. There is nothing she can't figure out! [sensitive content hidden] is a huge asset to my business and I am so thankful for her!

改善してほしい点:

No free DealerCenter swag, and no dealer meetings or workshops in Arkansas

JASON
アメリカのDEALER PRINCIPLE
自動車, 11~50人規模の会社
使用期間: 1年以上
投稿経路

DealerCenter DMS

4.0 5 年前

製品を使ってみた感想: Overall, the system has covered the basics of our DMS needs and has proven to be worth the money that it costs in comparison to other DMS systems. My new rep was extremely friendly and genuinely seemed to care about helping me today.

良いポイント:

Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...

改善してほしい点:

Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.

Richard
アメリカのManager
自動車, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Above and Beyond

5.0 7 年前

製品を使ってみた感想: My experience started several months ago when I personally took over the Financing for Leto Auto, LLC. I was very fortunate to have as my helper and still do, The support staff who has guided me through everything concerning Dealer Center. I have my inventory, my financing, contacts and webpage all through DC. She guided me through each step and informed me of programs available that I didn't even know about. I can call her anytime and receive the help that I need. She is constantly calling on me to make sure I am OK and have no problems. She was not my assigned representative but took over my account when the original representative failed to maintain contact with me. She is very thorough and knowledgeable of the entire Dealer Center program and I lean very heavily on her for help. Her personality is excellent and I never feel like she is talking down to me. She is an asset to your company who deserves to be treated as a VIP. I don't mind spending the money when I get a top notch software program and an outstanding representative to guide me through the use of it.

良いポイント:

That I can handle all my dealership business at one location.

改善してほしい点:

Having to sign back in so many times a day just because I leave it idle a little too long.

AHMED
アメリカのOWNER
自動車, 2~10人規模の会社
使用期間: 1年以上
投稿経路

DealerCenter Review

5.0 5 年前

製品を使ってみた感想: The support team provided a quick and easy training for add OAPP

良いポイント:

I like that i can use the app for scanning drivers license and vins. It's easy to use and has all the documents needed.

改善してほしい点:

I dont like that the license scanner does not put the correct state or expiration date

Elie
アメリカのOwner
自動車, 2~10人規模の会社
使用期間: 1年以上
投稿経路

DealerCenter is awesome

5.0 6 年前

良いポイント:

I had the best experience with DealerCenter's rep today. We actually knew each other when he was my rep at his previous company and my previous dealer. I was already impressed with the softweare and DealerCenter prior but the special service our rep provided me by pointing out areas in my business that I can patch up and tweak for the better based on his automotive experience in the past was the icing on the cake! DealerCenter is an awesome tool and any dealership serious about their business and lead manaagment should seriously consider using DealerCenter!

改善してほしい点:

there really aren't many cons since it's an awesome tool and you get so much value out of it. Maybe to nitpick, we would like to have some more options with the e-mail templates.

gary
アメリカのslaes manager
使用期間: 2年以上
投稿経路

customer service agent is there when you need her and is super friendly & helpful. You should have

5.0 6 年前

良いポイント:

Customer service is extremely helpful! you should have her cloned and pay her double. she makes calling with a problem a good experience. always helpful and keeps you smiling. I have been in the car business for 36 years and she is a keeper. knowledgeable and friendly is a great and rare combination. person to person contact is more valuable than ever in this day and age of computer routers which is so impersonal. I wish more companies would go back to friendly people who talk to you instead of bouncing you around their computer system.

Reeven
アメリカのOwner
自動車, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Express Auto Inc

4.0 4 年前

製品を使ってみた感想: Your products and DMS provides a lot of value for the price point compared to the more expensive platforms. I was paying way too much for Dealerscloud before. [SENSITIVE CONTENT HIDDEN] my rep showed me how to navigate through training and answered all my questions completely.

良いポイント:

I love the mobile app and VIN scanner. Super easy for me to add vehicles to inventory

改善してほしい点:

Nothing comes to mind at this moment right now

Ana
アメリカのFinance Manager
使用期間: 1年以上
投稿経路

Dealercenter

4.0 6 年前

良いポイント:

It's a great app to handle all the information and inventory of cars, you can also send the deal to the banks and financial companies through Dealercenter. You can add all the information of the customers, the deals and the inventory.

改善してほしい点:

The app is not soo intuitive or easy to use, sometimes is not easy to find a deal, a car or a customer. If you don't find what your looking for, the system doesn't show you that it didn't find it. If you have more than one dealer, it's not easy to handle both inventories, you have to go to each dealer to look for the car, so you basically have to look more than once. They really need to work on facilitating a way to handle more than one dealer.

Joe
アメリカのSales Manager
自動車, 2~10人規模の会社
使用期間: 2年以上
投稿経路

DealerCenter is great

5.0 5 年前

製品を使ってみた感想: Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

良いポイント:

DealerCenter is super easy to learn, making the program fast and efficient. Structuring the deals is simple as well with automatic approvals with preferred lenders. Like being able to bring in outside lenders through RouteOne and DealerTrack. Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

改善してほしい点:

Sometime approvals with other lenders is not as simple

Daniela
アメリカのOwner
自動車, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Capitol Auto Sales

5.0 5 年前

製品を使ってみた感想: Their representative is very polite and calls when needed

良いポイント:

I like the products CRM and the pro that I will be adding soon. Because can communicate with the customers

改善してほしい点:

taxes and doc fee has a flat rate instead of 5% of the total gross in MI. for example in MI the max rate is 210 for vehicles over $4500 but vehicles under $4500 are supposed to be 5%. License plate fee needs to be integrated into the software to avoid have to go to the MI state website and category fee isn't matching

Juan E
アメリカのOwner
自動車, 自営業
使用期間: 2年以上
投稿経路

Awesome customer service and easy to use!

5.0 5 年前

製品を使ってみた感想: Excellent

良いポイント:

Prices and customer service the DMS is super easy to use and the web based system lets me use it from anywhere.

改善してほしい点:

I like everything about it. I have not found anything wrong as of yet