Benchmark Emailのレビュー

My Review of Benchmark Email

製品を使ってみた感想： Very good! Customer support responded quickly to my inquiries. For emailing your customer base easily and on a regular basis - this is good value for the money.

良いポイント:

I loved the ability to design newsletters and email them directly to my subscribers. They have many different templates for you to choose from. The ease of use made my actual "writing time" for a newsletter minimal.

改善してほしい点:

I used Benchmark when I first started in online business. It was very easy to use and the price was in my comfort zone. I then tried to set up a couple of "funnels" and could not do so (this was a couple of years ago - so time may have changed). I contacted Customer Support and was informed that the system I was trying to put in place was not available through Benchmark, that they were only for emailing directly. Unfortunately, I had to close my account and move on to a competitor that did allow me to build out my funnels for online marketing.

Email through this app is inexpensive and comes with an excellent user interface

製品を使ってみた感想： When choosing an email marketing service, I primarily considered well-known tools. I reviewed the free demo versions of these tools when making a comparison. One tool in particular stood out above the rest: Benchmark Email. I started using it immediately without any need for a manual. Additionally, its price is cheaper than other domestic email sending tools. The reporting features are also easy to comprehend and understand. Therefore, I recommend Benchmark Email to anyone that has recently switched to an email marketing tool and isn't fluent in marketing automation terminology.

良いポイント:

Email marketing consists of many different functions. These include setting up segments, measuring open and click thru rates and pausing delivery. It's also extremely cost-effective if it can create landing pages and is easy to use. Programming knowledge is not required to use these functions, workshops are held for this purpose. This app provides easy-to-use email software with a reasonable price. Even if you don't know how to use it, you can still create attractive emails with intuitive operations. The app makes it simple to view information like the open rate

改善してほしい点:

Even though it currently has limited functionality, it would be great if the EMA tool was more than just a mailing list. I hope it eventually becomes the best tool that's more than just a middle-of-the-road tool like MA.

Waiting For the Beta

製品を使ってみた感想： I have used other email marketing programs. I chose Benchmark because I wanted an inexpensive option for a project for a client. I would say Benchmark is easy to use and easy to learn especially if you have ever used an email marketing program before. But like all software programs, it has its quirks and you learn to get around them. But Benchmark's tutorials, FAQs and feature lists may not supply you with all the information you need. For instance, there are two email automation programs that each offer only one or two automated steps after the trigger. Nowhere in the documentation did it clearly state that only the Automation Pro, that is still in Beta, offers a customer's journey that you can use to send out more than two emails in a sequence. On the other hand, don't pay for more than you need. If you blast out emails to a list of established customers with only quarterly sales discounts, or discounts for birthdays and holidays, Benchmark is enough. And Benchmark is inexpensive. But if you want to onboard various segments of your customers, educating them and eliciting their engagement, this is not the email marketing program for you. There are two locations for live support, one is offshore and the other is domestic. The offshore folks are nice people but they mainly operate by rote. The domestic support gets it right, but I am still waiting to find out if a personalized greeting can be added to the Automation Beta. In my opinion, a personalized greeting should be a standard feature in a customer's journey. I don't know if it is or not and none of their stated info tells you.

良いポイント:

Benchmark is easy to use. Easy to set up. Good for very simple customer outreach, i.e a storefront that collects emails and wants to alert customers to sales.

改善してほしい点:

Very limited feature set. Not standard at this point.

e-mail marketing for dummies

良いポイント:

WE use benchmark to send all kinds of e-mails: from internal communications to present things to customers. Love the easy way to produce content.

改善してほしい点:

I would like to introduce more videos, but the tool doesn't make it easy.

Easy to use platform

製品を使ってみた感想： Overall, I am satisfied and will continue to use Benchmark . I started on a Free Trial and upgraded to a paid service. I plan on sticking to Benchmark for a quarterly newsletter and using to send invitation or special emails.

良いポイント:

This platform is very user-friendly. It doesn't take much effort to get up to speed on how to use it, and there are many email templates to choose from so you don't always have to create something from scratch! I think it's good value for the money, and the support team has been very helpful in my experience.

改善してほしい点:

There ares some features where I feel limited. I am not too experienced with softwares like this, so I don't know what's available....but I really wish there was a pop-up feature, where users could click on a button and it would connect to their email to forward a newsletter for example. I also have experienced some deliverability issues and have not been 100% satisfied with the response. I think with this and being a new user, it takes time to learn and develop the best strategy.

Happy customer

製品を使ってみた感想： Overall I enjoy using it very much.

良いポイント:

Unlike other email programs, benchmark allows me to send as many emails as I need without having to pay extra. I think benchmark is one of the only platforms that allows me to pay on the basis of the number of records and add the number of emails that I send.

改善してほしい点:

Sometimes there is massive delays in receiving test emails.

An Antiquated Platform With Horrible Customer Service

製品を使ってみた感想： Benchmark simply didn't meet our needs. Switching to Mailchimp was simple and one of the best decisions we could have made at the time.

良いポイント:

The overall functionality of the system was adequate and did what we needed it to do at the time (2011-2012). System was fairly intuitive

改善してほしい点:

Bounce rates would change drastically for no apparent reason. Customer support was of no assistance at the time and was located offshore, so they were hard to reach during our normal business hours. We rarely dealt with the same rep, which was time consuming as we had to explain our situation on multiple occasions.

Benchmark Email

製品を使ってみた感想： No benefits yet

良いポイント:

Ease of use. Nice design, Makes it easy to track performance

改善してほしい点:

I have sent the first email yesterday. Out of 409 people, only 75 have viewed the mail so far. No one registered online yet. One concern is that emails go to promotion or to junk. Another, is that marketing for your software is misleading. Is started with the free plan thinking that I can upload up to 2400 contacts and email them. The free plan did not work properly, I was allowed to email 250 persons a month, and I wasnt allowed to upload the contact list because your check found out that I have more than 5% invalid emails ( I believe this is a policy to force upgrading to pro, which we were going to do after testing the performance of benchmark).

Great customer service!

製品を使ってみた感想： I'm impressed with how professional they are, as well as how accessible. It's not hard to reach someone when something goes wrong (which is usually due to my inexperience with their interface).

良いポイント:

Benchmark is head and shoulders above our experiences with other firms. While the interface is not quite as intuitive as I would like, it is easy enough to master, and there is ample customer service to help along the way. I cannot say enough good things about the people I've dealt with there so far.

改善してほしい点:

I did have a problem with importing a graphic, even though it was in a format normally accepted (jpeg). Haven't found the time to resolve this, but that's on me, not them.

A great Alternative to MailChimp

製品を使ってみた感想： I'm almost always on the lookout for free marketing software's to test out and after using SendinBlue and MailChimp, I wanted something with email marketing automation similar to MailChimp but with a smooth UI and design the abilities of MailChimp. I found Benchmark while searching for free email automation software's on Google. I wanted an email marketing software to create an email course. I could have used SendinBlue but I wanted one that would notify me whenever someone joins the course, I also wanted a software that integrated with Facebook. Benchmarks free plan caught my eyes and I signed up after asking the online support a few questions. Pros: Responsive templates somewhat similar to Active Hosted Drag and Drop editor. Creating templates email templates were easy and the customization options were great. Cons: I asked the customer support if I could add an image header in the email signup form (MailChimp supports this) and he said yes. Sadly, like Zoho Forms and SendinBlue forms, the design options for signup forms are very limited and doesn't allow more branding options.

良いポイント:

Simple email editor, The free plan comes with features for beginners to email marketing or for bloggers and small businesses.

改善してほしい点:

The email automation in the freeplan only allows one-off emails like welcome emails. What i wanted was to create drip campigns such as email courses but unfortunately the free plan doesnt allow that. I wish they had stated what the freeplan can and cannot do before i signed up, because i was looking forward to A/B testing, indepth reports and creating drip campigns but the free plan doesn't allow that.

Unlimited emails per day, this is how I summarize this efficient platform

製品を使ってみた感想： In the company where we use this tool, we send between 10,000 and 15,000 emails a day, the most important thing is that at the end of the month there are more than 250,000 emails to our databases, with open rates always above 10% and with tools tracking, landing pages and many other functions we have always stressed that Benchmark Email is the best company of its kind in the world. Others much more recognized may offer the same, but at prices well above what they grant, so you will always be grateful with this tool

良いポイント:

The main feature to highlight is the price (what they provide for that excellent price is hard to match for many other competing companies) and its excellent function of being able to send thousands of emails per day to my lists, without thinking that they will charge me extras or that my emails will end.

改善してほしい点:

It will sound strange, but in more than 5 years of using this Benchmark Email platform, we have never had problems of any kind, they have always served us excellently, they have always offered us improvements at unbeatable prices and we have never had problems.

Hits the Mark!

製品を使ってみた感想： We are a Provincial Health Authority covering an area roughly the size of France, and current health related information is critical to our subscribers. Benchmark resolved an issue of timely, wide reach that we had been trying to resolve.

良いポイント:

The best part of this software is the ability to plan the reach in advance so our contacts are kept 'in the know' even when the editor is otherwise occupied with meetings, conferences, etc. We have three separate weekly and bi weekly going out to three different audiences, covering 2,500 individual contacts, and we can pre-populate weeks in advance and backfill where necessary at the last min, or just let the information go as scheduled.

改善してほしい点:

The learning curve was steep, but short. We had a couple of false starts to begin with, but learned from our errors. Line spacing can be an issue. Even when the preview shows single spaced sometimes the publication comes out 1.5 or double spaced - not a big problem for our use, but we get some calls from our constituents about "weird formatting".

Easy to use and scalable

製品を使ってみた感想： Email marketing , small business

良いポイント:

Easy to use and very practical, code, 3th parts options, partnert programs

改善してほしい点:

Sometimes emails go to spam and reports dont show exactly what happened

Email feedback from

製品を使ってみた感想： Average

良いポイント:

Good for normal email campaign and good that BM has inbuilt list of unsubscribe and invalid contats

改善してほしい点:

Not at all suitable for heavy automation no form for opt out like mail chimp offer

Benchmark Email is Indeed the Benchmark

製品を使ってみた感想： Benchmark Email continues to raise the bar and continue to be the benchmark in terms of creating genuine email campaigns and automated emails. We are closer to our clients now because of this amazing platform

良いポイント:

It has a drag and drop email design which makes it really easy to use. It is also possible to send out automated emails and personalized emails to help drive revenue. Their customer relations is also really impressive

改善してほしい点:

Everything works perfectly in my opinion. There is virtually nothing to dislike

Benchmark Email Saves me money

製品を使ってみた感想： Benchmark email saw this my problem of keeping in contact monthly with my clients. I find that I’m able to keep my name in front of them and distribute information to them very efficiently. When I relied on mailings I did it much less frequently and it cost a lot more. Paying yearly reduces the fee so much that it’s a no brainer not to use benchmark. And I’ve tried to lease three other services. I found all the others are use more difficult to create and do the emails and much more expensive .

良いポイント:

Benchmark software allows me to easily create catchy emails to keep in contact with my clients . I can easily create emails and track it’s openings and click rates.

改善してほしい点:

The software is very good occasionally since I do a lot of my work on the iPad I may have the occasional issue where I need to get on the laptop to do something. But that issue is usually because I’m on an iPad not a PC .

Customer service is great - but there are glitches in the program that need fixing.

製品を使ってみた感想： FREE Subscription!

良いポイント:

That is free to PTA's! I like the fairly ease of use - -but wish there was a little more flexibility in the design features. And the blocks can sometimes make it tricky and tedious to edit.

改善してほしい点:

The login -it never saves my password. And - sometimes it asks for the email address to login and other times it asks for username. This is confusing. I have had a lot of trouble with this. I also don't like that your account is closed down if you have too many bounces - - on the first time sending something out. It shouldn't do this unless it is a multiple case scenario. Schools search for alumni - this is the case. They give an email address to Harris Publishing that does our directory and we assume it is "good" but then it comes back. And - major corporations do not like Benchmark emails -and bounce them.

Good service but inconsistent

製品を使ってみた感想： It’s good product for the price.

良いポイント:

I like how easy it is to manipulate and how quickly it sends immediate messages. Scheduled messages are always on time. Very easy to use and generally quick to create messages that are effective.

改善してほしい点:

Sometimes the “from” address changes even when sent from the same account. Also, sometimes the messages don’t appear like the samples to the same email platform.

Simplified E-mail Communications

製品を使ってみた感想： We've been using it for years, with very few issues.

良いポイント:

Generally, it's very easy to use, and very intuitive. I love the fact that I can remove the Benchmark logo so that I'm not advertising Benchmark, but promoting our company's products instead.

改善してほしい点:

Once in a while, it can get quirky, and not let me set things up exactly as I'd like. In those instances, Customer Support has been helpful to resolve issues.

User experience

製品を使ってみた感想： We are using benchmark for sending new product information and training announcements to all our clients and this is also helping us capture clients who are looking for more details on the program.

良いポイント:

Precise report is generated for each email campaign which is easy to review and reflect on campaign performance

改善してほしい点:

Cleaning up hard bounce emails accounts is taking long time as Benchmark doesn't have one client remove hard bounce accounts from all contact list An option to download the report would be much appreciated as it will help us reduce manual report generation, which needs to be submitted to management every week.

Easy to use, but could use some updates

良いポイント:

Easy to drag and drop images and files to upload. Features are pretty intuitive. Easy to look at and move things around in a template.

改善してほしい点:

Limited to three columns on some templates. When I round a box in the editing mode, it doesn't show the same way in the recipients' email.

Cost effective and easy to use

良いポイント:

It's very simple to create your own images and templates. Other software applications that we used in the past didn't give us the formatting flexibility that we wanted. This is very user friendly.

改善してほしい点:

Sometimes we have a hard time with text being formatted oddly - especially if you copy and paste verbiage from another program.

Dependable 85 percent of the time

良いポイント:

Generally easy to use. For the most part, it is easy to get up and running quickly.

改善してほしい点:

Has quirks; what you see in the editor is NOT always what you get, and organizing photos and graphics is cumbersome and could be improved upon.

Great Email list server

製品を使ってみた感想： great

良いポイント:

Easy for me to set up emails to my membership, the schedule feature is great

改善してほしい点:

There are some people who get blocked, I wish there was a better way to fix the bounce problems

Benchmark email has afforded us the abolity to communicate with ease to our contacts.

良いポイント:

It is extremely easy to use because of templates and graphical interface. The A.B. testing is very helpful as well.