Salesforce Sales Cloudのレビュー

Essential and Powerfull syste - If you can afford it

製品を使ってみた感想： it has been positive. We started with nothing so it's a large change managment component. But i feel it will make a large positive impact on our sales and customer service teams. We are integrating it with other systems (workflow, ERP) to get as much information in one place for our sales teams to be more efficient. There is so much powerful functionality it's taking time to bed everything down but it's a positive step for my company.

良いポイント:

The customisation is incredible. You can change, add, update, reconfigure basically everything. There are so many standard objetcs to play witha nd then you can create brand new ones to fit your requirments. The possibilites are endless. It also has, hands down, the best online system training i have ever seen. Trailhead allows you to pick an area of interest, learn as you go, put your training into practical use in a dedicated salesforce org and then automated testing of what you have completed. Truly world class.

改善してほしい点:

The possibilities are endless, dauntingly so. The intial configuration is time consuming and there is a lot of knowledge required to get the setup right. Doing it without a trusted 3rd partner is very difficult. It is also expesnive of course but really it's in the "you get what you pay for" category.

A communication tool that can be useful in any location, depending on the operation

製品を使ってみた感想： Salesforce has many functions. My job is to gather information from the customer, what they want and other specific personal information about incoming inquiries and assign them to the person in charge within the company. In particular, it takes time to determine who is in charge of which department and who is in order. It is now possible to find and inform the other party in a short time. Ultimately, customer information obtained through marketing, etc., including queries, is managed collectively so that the person in charge can refer to it when necessary. Records of actions taken are also kept as a history, so it is easy to track the past, and I can change responsibilities without thinking about handing them over.

良いポイント:

Even in the enterprise, the publishing timeline of this product's "Chatter" feature has become a valuable place where project information can be shared across departmental boundaries. From seminar events to disability information, you can see the information you would otherwise have to research independently. Since it became available on smartphones, checking it on the go was possible, and I felt it was more convenient.

改善してほしい点:

The complexity of the user interface: The wealth of functions complicates the operation. It is also customary to explain how to use it to transfer members. In addition, from the administrator's point of view, I think the barriers to customization at the beginning of the introduction are relatively high.

Salwhagos

良いポイント:

It's a system that teaches you how to collect needed information that conducted to business. I learn how to truly organize a system using Salesforce sale cloud

改善してほしい点:

So many features that takes a lot of time to learn how to use properly.

Maximizing Business Efficiency: A Comprehensive Review of Salesforce CRM

製品を使ってみた感想： Salesforce Sales Cloud has improved our sales process, despite an initial learning curve. The platform excels at managing leads, tracking opportunities, and forecasting sales, resulting in an overall positive experience.Business Problems Solved:Enhanced lead management: Streamlined capturing, qualifying, and converting leads.Improved team collaboration: Facilitated better communication and information sharing.Accurate sales forecasting: Enabled better resource allocation and goal setting.Real-time reporting: Provided valuable insights into sales performance and areas for improvement.Benefits Realized:Increased sales efficiency: Streamlined processes leading to improved productivity and higher revenues.Informed decision-making: Access to real-time data and analytics for performance-based decisions.Enhanced customer relationships: Comprehensive customer data management for improved satisfaction.Scalability: Platform flexibility allows for growth and adaptation without sacrificing performance.Sales Cloud has positively impacted our sales processes, resulting in higher revenues, better customer satisfaction, and informed decision-making.

良いポイント:

Pros:Scalability: Sales Cloud caters to businesses of all sizes with its robust, flexible platform.Feature-rich: With lead management, opportunity tracking, forecasting, and more, Sales Cloud empowers data-driven decisions.User-friendly: Its intuitive design, drag-and-drop functionality, and customizable dashboards enhance user experience.Seamless Integration: Sales Cloud easily connects with existing tools through APIs and pre-built integrations.Customer Support: Responsive representatives and a valuable user community provide excellent support.AppExchange: The marketplace allows for customization and expansion of functionalities to suit specific needs.Salesforce Sales Cloud is an impressive CRM that streamlines operations and drives business growth.

改善してほしい点:

Cons:Learning Curve: Initial setup and customization can be complex, requiring time and effort to master.Cost: Pricing can be high, particularly for small businesses or those requiring multiple add-ons.Overwhelming Features: The vast array of features may be overwhelming, leading to underutilization.Customization Limitations: Out-of-the-box configurations may not meet specific needs, necessitating additional development.Integration Challenges: While many integrations are smooth, some may require custom solutions, increasing complexity.Salesforce Sales Cloud's cons include a steep learning curve, cost, overwhelming features, customization limitations, and occasional integration challenges.

Salesforce Sales Cloud is a reliable and comprehensive CRM platform.

製品を使ってみた感想： The Salesforce Sales Cloud, in overall, offers a universal platform that enables the sales team to coordinate their efforts in an effective and efficient manner. It is equipped with a number of highly effective instruments that contribute to the management of overall income growth.

良いポイント:

The use of sales cloud empowers sales teams to more efficiently manage their customer contacts, sales pipelines, and performance data. Additionally enables the tracking of leads, as well as the management of schedules and tasks.

改善してほしい点:

Pricing is considered to be on the higher end for smaller businesses. Because it's such a complicated platform, it can be difficult for end users to understand how to use it. When we have to integrate it with other third party vendors, it presents a few challenges, especially from the point of view of integration.

Great CRM platform

製品を使ってみた感想： Salesforce's commitment to innovation is truly remarkable. They consistently roll out updates and enhancements, ensuring that we stay ahead of the curve in the ever-evolving business

良いポイント:

The power of Salesforce extends beyond the CRM itself. Their AppExchange is a treasure trove of integrations and add-ons that have enriched our experience even further. From seamless email integrations to powerful analytics tools, we've found solutions to various challenges we faced in our daily operations. The ability to integrate with other business applications has elevated our productivity and eliminated the need for multiple disjointed systems.

改善してほしい点:

I did not experience any cons with this software

Why Salesforce sales Cloud is the choice for you

製品を使ってみた感想： Verry quick software and always will use it for my pay roll.

良いポイント:

IT works really fast for how many employees are on the pay roll. Its mediate with its transactions and is reliable.

改善してほしい点:

If my workers are using the apps on some of there phones its choppy but there phones aren't that grate anyway. It works frate for me though

Salesforce made well.

製品を使ってみた感想： So far its good but it can be laggy sometimes when used on mobile app.

良いポイント:

Easy and manageable for all kind of people, it can be trained by anyone even with minor knowledge about computer apps.

改善してほしい点:

It gets stuck sometimes need updates and maintenance. It needs a better UI and stamina for not draining your battery.

If you can afford it, this is an essential and powerful system

良いポイント:

It's been a good experience. We began from scratch, therefore change management is an important component. However, I believe it will have a significant positive impact on our sales and customer service teams. We are connecting it with other systems (workflow, ERP) in order to consolidate as much information as possible in one location for our sales staff to be more efficient. It's taking some time to get used to all of the sophisticated capabilities, but it's a wonderful move for my organization.

改善してほしい点:

It's been a good experience. We began from scratch, therefore change management is an important component. However, I believe it will have a significant positive impact on our sales and customer service teams. We are connecting it with other systems (workflow, ERP) in order to consolidate as much information as possible in one location for our sales staff to be more efficient. It's taking some time to get used to all of the sophisticated capabilities, but it's a wonderful move for my organization.

The most professional product we have been using

製品を使ってみた感想： I think that we are underutilizing its capacity because we are a small business, and we are not developers. It is powerful, and has lots to offer.

良いポイント:

1. The syncing between google suite and sales force2. Templates3. Sales reports4. Ability to disqualify leads

改善してほしい点:

Salesforce is not for someone who likes to log in and work. It's a great productivity tool for large business managing employees and many sales leads. For a small business (5 employees) it's a bit bulky and overwhelming.

The Premier CRM Software

製品を使ってみた感想： Salesforce has been a lifesaver as a user and admin. I have used multiple programs in both roles, and Salesforce wins hands down. I can't stress enough how much your future self will thank you by choosing the right CRM program the first time.

良いポイント:

In every company I have consulted for and worked for, we have used or switched to Salesforce. Once built out properly, it is an asset that is scalable and will continue to benefit your sales team. The functionalities are endless: Leads, Accounts, Opportunites, Metics calculators, pipeline management tables, Groups, and options to create products too! (This one was difficult to construct but I was more than ecstatic that I could use this for wholesale as well) Let's talk about customer support: Very comprehensive. There is a whole website dedicated to tutorial videos, live chats, and Q&A boards. If you still can't figure out the problem they do have a real human you can speak to who will help you out.

改善してほしい点:

The learning curve to set up your salesforce correctly is rough if you have not done any Salesforce admin work before. Starting off with a small group is easier, and the program is more forgiving when you have fewer accounts, leads, etc, but as your org grows, you will want to ensure that Salesforce is set up correctly. Errors with when you have a lot of data will take a long time to fix.

Top CRM if you know how to customize or can hire someone to

製品を使ってみた感想： I used the platform as an employer, employee and now as a consultant. The platform is amazing as a place to store your data and make it actionable. Salesforce is constantly investing in improvements so if something is lacking, you will usually see a new feature that fills the gap in one of its release updates. And if there isn't something, Salesforce gives you enough access to the backend that you can build it/have someone build it for you.

良いポイント:

The ability to customize around any data solutions that your company needs is a huge benefit of the platform. And its popularity means there are integrations with most sales and marketing tools.

改善してほしい点:

The setup and implementation require a Salesforce administrator. You can navigate some things on your own but without hiring someone or finding a consulting partner to customize your applications, you won't get much value.

Very functional product

良いポイント:

Industry leading software Massive community support network High volume of add-ins and extensions Intuitive natural user interface (lightning) Easy reporting Highly customizable

改善してほしい点:

Some administration/development is quite complicated for newer admins Product support, even on premier, is frustrating. Had to explain the same issue to each tier of support. Often I resolved our issue on my own. Mobile app has been inconsistently working for both iPhone and Android for the last year or so. Some browser based issues & Mac v. PC Java based issues.

Excellent Features, Wide-Ranging, Enterprise-Level CRM

製品を使ってみた感想： As I always say, you get what you pay for and that's certainly true with Salesforce. Adding Salesforce to your tech stack is a big investment, but one that will almost certainly pay for itself.

良いポイント:

Salesforce is incredibly robust for automation and capturing data if you have a knowledgeable administrator at the helm of your business. Being able to create different sections (objects), fields, reports and rules in a matter of minutes makes it the best CRM I have ever used.

改善してほしい点:

In Salesforce, everything is connected, which can often times cause errors or minor issues when making a simple change/addition. The software is getting better at educating users and administrators, but it lacks the full ability to debug easily.

Game changer when dealing with larger businesses

製品を使ってみた感想： Very good, staff were very easy to speak to and actually they really helped me find other software or even referred me to another company for something else that I needed. Staff were perfect and very knowledgeable and attentive

良いポイント:

Integrating, once we set up our system and what we were going to use it for, this did a world of good keeping us organised. We were only a business of 4 when we started and knew fairly early on relationships with local businesses were key to us staying open, after an incredibly helpful and informative call with sales force it made things so easy to set up. I didn’t know how much CRM in a software at the time would help but after taking the chance and settling into it with the team it because a great tool to use, especially after we hired staff that were more knowledgeable about the software themselves. Managing our business accounts with sales force is the best thing we did.

改善してほしい点:

It’s expensive and getting started we worried about whether we would be able to afford it long term but it pays for itself.

Salesforce Get Me

製品を使ってみた感想： Using Salesforce for many years has helped keep track of everything business. We use it to track and organize email, notes, files and reports on clients and employees. We use the dashboard feature and notifications to stay on top of needs and alerts. It makes us more efficient in our work and our planning.

良いポイント:

I love the flexibility, the expandability, the collaboration I achieve with the entire organization has helped make us more efficient as a whole.

改善してほしい点:

The software is expensive yet they did give a non-profit discount that is appreciated. The buy-in from all users is also challenging just due to it being a new software.

Best Sales CRM

製品を使ってみた感想： My experience has been super amazing using their Concierge support rather than hiring a developer to assist us with the development of our org

良いポイント:

The ability to integrate with such a large number of 3rd party apps and build the ultimate tech stack

改善してほしい点:

The platform is so powerful and has so many features and functionality, the more complex your use case the odds are you'll need to hire an expert to build out your org

Loved it!

製品を使ってみた感想： Very positive!

良いポイント:

Let me, first of all, start off being admitting that I do not currently use Salesforce in my business but used it quite extensively during my time in Corporate America as an account manager and program manager. As an account manager, we were required to enter all activities and customer interactions in SF. It was a very user-friendly and intuitive interface. I am certain that it has changed quite a bit since then but was still a great platform back then. Some of the features I enjoyed most were emailers and scheduling call backs (served as an assistant). Even though I forecasted during my role as an account manager, I did not appreciate the value of being able to track revenue forecasted by account and service managers until I transitioned into a role as a national program manager. I even worked with engineers to develop a special promotional code that allowed me to track revenue for my program forecasted by my co-workers deals. Although it was a lot of work, this was a huge milestone for me and the company. For the first time, we we able to track revenue for a particular funding source. As an entrepreneur, I have an even greater degree of appreciation for forecasting revenue. SalesForce gets thumbs up from me.

改善してほしい点:

I have no "least" liked features. Perhaps, the only semi-negative I have to share is that we had to develop a special backend program to track revenue for my program. But even that is a compliment to SF. The fact that their software is so flexible speaks volumes.

Salesforce is a CRM platform that is an essential tool for my company, team, and bottom line.

製品を使ってみた感想： We were able to streamline our internal process which has made our operations more efficient! We are able to easily set up new users and training is easier to relate but helps with consistency and best practices.

良いポイント:

Salesforce is not only appealing to the eye but the page is full of images that gives you that feeling of productivity! Salesforce chose a great color in business.. BLUE, which indicates Salesforce to be a dependable, confident application. The role in which I work is that of an Asst. Office Manager and HR Representative and I love that Salesforce offers many facets that I utilize daily. Timeclock Online and Chatter are my most favored features (at the present time). Timeclock Online is user friendly and I am able to collect data on a dime! Chatter is a direct messenger but also time stamps and leaves a record that all can access and pick up where someone or a process was left. I could go on and on but I must mention the Free tutorials and the Community which keeps you abreast to the latest and greatest news. When I am having a challenging moment (brain fart) I can always rely on Salesforce support to assist and get the job done!

改善してほしい点:

What I don't like about Salesforce is that it offers so much and I don't know it all (no fault of Salesforce). There are time we're I can get overwhelmed with different aspects of the application. More so a personal issue and not a Salesforce issue is that I am not the certified Salesforce user. When I first started utilizing Salesforce, it was a challenge to distinguish the purpose of the different consoles and their efficiency. Lastly, (at the present time) I regret that there is not an option, or one that I am aware of that would allow you to color code your tasks to help distinguish different tasks that are commonly performed daily. This of course is a personal preference.

Pricey, but worth it! Helps manage project and client progress and deadlines so you move forward.

製品を使ってみた感想： Salesforce really helps make sure that nothing slips between the cracks. It provides a single, organized location for everything from personal notes about potential clients, to the ability to track potential profit.

良いポイント:

Very customizable! With a good admin, you can set up Salesforce to collect, display, and track exactly what your team needs to know, with customized levels of visibility and access. I've used Salesforce for healthcare clients all the way to public school clients - Salesforce helps make sure that any client or contract can go from a "potential" to a reality by helping keep track of communication, notes, deadlines, and where projects are stagnating. For teams and execs who don't have time to drill down into the details, the ability to customize and create reports with graphics is fantastic. You can create a snapshot of where members of your sales teams are at (profit, conversions, potential money on the line, number of stalled projects, etc.) - a great tool for motivating your team and helping decide where to invest your energy. If you don't have time to run reports every day, you can customize your home screen to automatically see the follow-up reminders, graphs, and data that's applicable to your position and your priorities.

改善してほしい点:

Salesforce's customization options simultaneously can be its best and worst feature. If your admin doesn't set up required fields, report parameters, and access settings, Salesforce can be an absolute nightmare for everyone on the team. If something feels "clunky" or "broken," it's probably in your settings, and not in the software.

Just Short of 5 Stars

製品を使ってみた感想： I titled this review the way I did because Salesforce really is just short of 5 stars. It is essentially a sandbox in which you can build and build to your heart's content. It offers a level of customization that I have not seen in any other software to the point that you can easily get lost if you don't know what you're looking to accomplish. And regardless of how efficiently you build something, you'll always find a more efficient way to do it the deeper you dig into the system. The community and app store are impressively expansive and growing by the minute. Dreamforce, the annual Salesforce conference in San Francisco is a wonderfully unique experience and I'm thrilled to have had the opportunity to go. It's not every day that a work conference feels like a vacation. So what causes Salesforce to stop just short of 5 stars? It's the little things. There are small bits of functionality that one might consider standard in modern software that just isn't there. For example: while there are queues and public groups that are made up of Users, you cannot add Users to multiple groups at one time, say when first creating a User. Instead, one must go into the setup of each queue or group and add the user there. Not major but noticeable. Another example is with the list views in Service Cloud. It offers wonderful customization in the sense that you can add any field to the object to your list view, create buttons to take any number of actions from your list view, and add filter logic to fully tailor your list view as needed. However, you cannot currently export that list view into a CSV or Excel file. Instead, you either have to copy and paste the "printable view" into an Excel file or build a copy of your list view as a report. Again, not a major hindrance by any means but still a rather simple function that is inexplicably excluded. It is certainly pricey so there's always that consideration there. However, if you have the resources available, it is certainly worth the investment to have a fully scalable solution for all of your marketing, sales, service, and analytics needs. Despite the existence of Microsoft Dynamics, I would say that in terms of community, education resources, and development potential, Salesforce is the CRM equivalent of the Windows operating systems.

良いポイント:

The level of customization available through the UI without needing any coding/dev work

改善してほしい点:

Price

genuine review for Salesforce Sales Cloud

製品を使ってみた感想： For many years, organisations of all sizes have used Salesforce Sales Cloud, a well-known and reputable CRM solution, to manage their sales activities. Numerous companies have praised Salesforce Sales Cloud and found it to be an effective tool for streamlining their sales operations and increasing their bottom line.The extensive feature set of Salesforce Sales Cloud, which includes tools for lead management, opportunity management, forecasting, reporting, and more, is one of its main advantages. The programme is highly flexible, enabling organisations to adapt it to their own needs, and it connects smoothly with a variety of other applications, making it simple to use in conjunction with other business tools.Many businesses have reported that Salesforce Sales Cloud has helped them to improve their sales processes, streamline their workflows, and increase productivity. The software has also helped businesses to gain insights into their sales data, which has allowed them to make data-driven decisions and improve their overall sales performance.Overall, many businesses have had a positive experience with Salesforce Sales Cloud, and it remains one of the most widely used and respected CRM software solutions on the market.

良いポイント:

Features that cover every step of the sales process are available in Salesforce Sales Cloud, including lead management, opportunity management, forecasting, reporting, and more.Salesforce Sales Cloud is quite adaptable, enabling firms to customise the programme to meet their unique demands. Additionally, it has a strong app store where users can add extra functionality.User-friendly interface: Salesforce Sales Cloud's user interface is simple to use and intuitive, making it easy for sales teams to adopt and use.Salesforce Sales Cloud is appropriate for companies of all sizes since it is scalable. It can be used by teams of any size and can manage massive volumes of data.

改善してほしい点:

Steep learning curve: Despite being user-friendly, Salesforce Sales Cloud still has a steep learning curve, especially for people who have never used CRM software before.Salesforce Sales Cloud has data limits, so companies may need to upgrade to a more expensive plan or buy extra storage space to meet their expanding data needs.

The No.1 CRM tool for your successful business

製品を使ってみた感想： Salesforce is appropriate for bigger associations that have a huge outreach group, or enormous client confronting unit. In the event that you require a lot of client touchpoints, your association can profit from the intricacies of programming like Salesforce. It deals with the multifaceted subtleties of clients to construct enduring connections and close arrangements. You can undoubtedly see the entirety of the action with customers if your group is working effectively contributing the information. It is less suitable for new businesses or solopreneurs since it tends to be tedious to deal with the entirety of the information input needed to give you great yield and make the instrument helpful and significant. Having a group and dealing with the information together is the thing that will have the effect of this apparatus helping or upsetting your prosperity. Support Rating: 8 A significant chunk of time must pass to get into contact with help if genuinely required and I frequently end up attempting to sort it out all alone rather than with online assets. On the off chance that they would knock up the degree of recordings and FAQs online to be more thorough, easy to use, or give nearby preparation whenever mentioned, it would be more valuable for my association.

良いポイント:

> Salesforce is so easy to use. The plan is so natural, next to no preparation is required before you're off running and receiving esteem in return. It's anything but an advanced Rolodex with all the data you should be fruitful. > The thorough detailing capacities make it simple to oversee groups and see where improvement can be carried out. Effectively perceive how every delegate is getting along creating drives, following up, and meeting objectives contrasted with the past. > Customization permits you to perceive what's essential to you, not what Salesforce believes is significant. Effectively oversee objectives, track progress, and oversee specialty units to see how your association is performing.

改善してほしい点:

> With more prominent adaptability to alter, Salesforce can get overpowering. Setting aside the effort to set it up to really meet your particular necessities can get baffling, yet whenever it's done you'll be happy you invested the energy.

The Ultimate Business Weapon

製品を使ってみた感想： Salesforce is a powerful CRM and cloud computing platform, providing a wide range of tools for businesses to effectively manage customer relationships and automating many of the processes and tasks related to customer service and sales. The platform is very user-friendly and easy to use, making it a great choice for companies of all sizes. The intuitive interface and straightforward navigation make it easy to access the features and functions that are necessary for managing customer relationships. The platform offers a wide variety of features and functions that are designed to help businesses streamline their operations. The Salesforce AppExchange provides an expansive library of apps from third-party developers that can be integrated with the platform, allowing companies to customize the platform to meet their specific needs. The platform also offers a robust analytics tool, which provides powerful insights into customer data, allowing businesses to identify trends and make informed decisions. The Salesforce platform is highly secure and reliable, making it a great choice for businesses that need a secure and reliable CRM system. The platform’s advanced security features and 24/7 customer service ensure that customer data is always protected. Additionally, the platform is regularly updated with the latest features and technologies, ensuring that businesses remain up-to-date with the latest advancements.

良いポイント:

1. Unparalleled Customization: Salesforce provides unparalleled customization capabilities that allow users to tailor the platform to meet their specific business needs.2. Automation: Salesforce enables users to automate key processes, such as lead capture and customer support, to save time and increase efficiency.3. Easy Integration: Salesforce has a platform-agnostic integration strategy that makes it easy to integrate with other cloud-based applications and systems.4. Data Security: Salesforce offers robust security features that protect customer data and ensure compliance with applicable regulations.5. Scalability: Businesses can scale their Salesforce usage as their needs change, allowing them to take advantage of new features and capabilities as they become available.6. Cost Savings: Salesforce offers a pay-as-you-go model, allowing businesses to benefit from cost savings over time.7. Mobile Access: Salesforce allows users to access the platform on their mobile devices, allowing them to work wherever they are.8. Custom Reporting: With Salesforce, users can build custom reports to get insights into their business operations and make informed decisions.9. Customer Support: Salesforce provides exceptional customer support, including online forums and a wide range of helpful resources.10. Community Connections: Salesforce's vibrant community of users and developers provide an invaluable resource for learning and collaborating.

改善してほしい点:

1. Cost: Salesforce can be expensive depending on the type of license you require.2. Limited Customization: Salesforce does offer a lot of features, but it can be limited when it comes to customization.3. Complexity: Salesforce can be complicated to understand and use, so it may require a lot of training for new users.

CRM? Client Database? Candidate Tracking System? Well, Salesforce is the man!

製品を使ってみた感想： Salesforce is a great tool in managing clienteles and candidates. It is great in terms of managing client and candidate relationship and gives the ambiance that they are talking to a real person without sacrificing too much time. You can also open it everywhere - on app, laptop or computer because all you need to do is to download the mobile version and you can access it using any browser.

良いポイント:

Salesforce powers both our business development, sales, and recruiting efforts in our company. Salesforce makes it easy for us to know what is the last stage of a candidate, what are the next steps he needs to take in his candidacy for a single position, and also if he has already been talking to someone else in our company. Salesforce also makes it possible for us to know what was the last message we sent out to a single candidate or client. It is also great in terms of establishing relationship because we can customize HTML emails as if we are sending a tailor-fitted email to a single person even-though it is just an email blast. It is great as well in terms of driving sales and business development effort. We can keep track of the cadence of each possible client, and we can also indicate if they are set for a phone meeting or in-person meeting with our higher ops. The chatter is also great, and from time to time Salesforce gives us a snapshot of what we have done and what we are doing.

改善してほしい点:

I really don't have a lot of bad experience with regards to us using Salesforce. Maybe one thing they can improve on is how their technical support works. Sometimes they are not that helpful, and they are not that trained enough in resolving each person's concern.