UKG Proのレビュー

What's not to love here?

製品を使ってみた感想： I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

良いポイント:

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

改善してほしい点:

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Comprehensive

製品を使ってみた感想： I used it as a workunit manager with about 15 direct reports. It's a good product overall, with comprehensive features and good customer service.

良いポイント:

- Comprehensive HR/people management system - Easy to learn and implement - Nice integrations between different touchpoints for employees (recruitment, hiring/onboarding, timekeeping, performance management)

改善してほしい点:

- User design and experience could be cleaner and more intuitive, especially for the employee-facing side when you have employees that are less digitally literate

Eh… it’s ok

良いポイント:

I like that it’s relatively straightforward and easy to use most of the time.

改善してほしい点:

Extremely antiquated. Whole site looks like it was designed in the early 2000s.

Good software!

製品を使ってみた感想： Overall experience has been great with a few minor technical difficulties

良いポイント:

UKG Pro has been pretty easy to use and all of its functions are very useful

改善してほしい点:

I have had issues with logging in before.

Making the complex simple

製品を使ってみた感想： Overall, the experience has been favorable. It's ability to integrate with other systems has been the most beneficial.

良いポイント:

The integration with UKG Pro Learning and ability to navigate on a mobile device easily.

改善してほしい点:

When you using it for "shift" changes there are many barriers.

UKG PRO on the go

良いポイント:

Utilizing the app for payroll and for tax reporting was an important reason we chose the program. I had worked with it in the past in my previous role with another company so it was easy to adapt to what my current company was using it for. It is great for payroll and managing our benefits options.

改善してほしい点:

It was not as intuitive as I would have like but being that I had used it at another company, I was able to work through the changes to the platform and adapt to what I needed

UKG Pro is great… but can we get more reports?

製品を使ってみた感想： Overall, I love the functionality of UKG products. Timecard corrections/punch corrections are simple and straightforward. However, having a report that I can pull that provides future PTO balances may be helpful. It could be the version that my company uses, but I have not seen this option.

良いポイント:

The ability to view time cards and monitor my team is helpful.

改善してほしい点:

I would like to see expanded reporting on our version.

Great tool

製品を使ってみた感想： UKG is a great tool, I've being using it for around 8 years. it is user friendly and contains all the information I need to keep my work record updated. I can log on through my cell phone and clock in and out; and I can also see the menu for basic information.

良いポイント:

User friendly, it allows me to keep track of all my work-related information.

改善してほしい点:

Navigate to complete my yearly evaluation.

All in one services for your business

製品を使ってみた感想： Overall experience is excellent for human resources and payroll needs.

良いポイント:

The ability to have Human Resources and Payroll wrapped into one service.

改善してほしい点:

The many different scheduling services we tried that were integrated in the UKG program did not fully meet our needs and we use a different application now.

UKG Pro Pretty Cool

製品を使ってみた感想： My overall experience is decent enough to keep using it maybe they will work out the kinks

良いポイント:

The ability to clock in an out and view my benefits and time from my phone!

改善してほしい点:

The constant crashing! It’s always crashing and needed to reenter and verify passwords.

Review of UltiPro HRIS

製品を使ってみた感想： UltiPro allowed us to eliminated many tedious and time-consuming processes, streamlining them that improved efficiency - Applicant Tracking, Onboarding, and Performance Management processes have all been greatly enhanced.

良いポイント:

The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding!

改善してほしい点:

Not having the ability to have multiple company codes assigned to an employee who may be paid different rates in different company codes, but it does not impact a lot of employees and there is a work-around.

AAA Human Resources Review of UKG Pro

製品を使ってみた感想： I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.

良いポイント:

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

改善してほしい点:

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

The Ultimate Software

製品を使ってみた感想： I have started this year to use the PPACA system which is great! It reduces the manual work involved when the system does it for you. Benefits are great. Looking forward some day to upgrading that to your Prime Benefits. Your Open Enrollment looks cleaner in Prime Benefits.

良いポイント:

This software is people-friendly, all inclusive for processes in our departments. The Support is awesome and timely. The education is outstanding with individual one-on-one, webinars, videos and updates. Communication on what's happening at Ultimate Software, what's new, updates, is ever on spot.

改善してほしい点:

I'm still working on understanding the Business Intelligence. It seems complicated.

Ultipro Review

製品を使ってみた感想： We've had some issues with time and attendance but overall it is doing what we need it to do: employee self service, payroll, benefits admin

良いポイント:

We were handheld during the implementation which was great. Compared to our previous system (zuman) there is much for functionality but there are still things UltiPro doesn't have that we need.

改善してほしい点:

It doesn't have a fully functioning org chart that's printable (where you can see the entire organization, not just by each manager)

Good, but not perfect

製品を使ってみた感想： UKG is beneficial to our organization and if you are able to put in the time up front, you can make things work to your advantage. Once you understand the system, it is easy to use. However, it does take work up front.

良いポイント:

The time management program, as well as the ability to manage employee information and benefits.

改善してほしい点:

The reporting function could be improved. At the very least, more training sources could be beneficial for the BI functionality.

UltiPro is a great investment

製品を使ってみた感想： We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously.

良いポイント:

Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing. Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved. A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates. Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms. In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically. And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report.

改善してほしい点:

This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.

An Overview of Ultipro

製品を使ってみた感想： I use it every day 8 -10 hours a day.

良いポイント:

I like that UltiPro offers a lot of features and ease for employees. For the most part it works pretty well but there are many areas that always get ignored when new features are implemented. Please see below.

改善してほしい点:

I dislike the fact that we are very limited on the module of time management and Core not lining up and having to use a bridge file to import the time. This has been daunting to our agency as we need Cost centers in Salary employee timesheets to reflect where the person actually worked instead of just reverting to the allocated earnings in core. I also dislike that pending pay does not allow you to enter the employee's name once and add all the deductions or earnings you want to input. You have to do the same process over and over. Time consuming and outdated. I wish there were more features in preventing PTO from going over 40 hours.

Expensive Option with some benefits

良いポイント:

Allows for customization. Has great reporting capabilities.

改善してほしい点:

We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.

UKG falls short of expectations

製品を使ってみた感想： If you are a small company (200 or less) and do not need to make corrections for employees who should not have had pretax benefits, FICA taxes withheld, anything else that requires a void and reissue of a check, and or an amendment, you will love this system. Unfortunately, UKG needs serious help with the tax filing team and a complete makeover with adjustments. While they have improved pieces of this over the years, they need the ability to process quarter-to-dat adjustments rather than one check at a time! Also, they do not have a YTD payroll register with employee and employer taxes. (employee only, however you can have their product team create this for 5K.)

良いポイント:

I like the ease of process payroll, retros, off-cycles and manual checks.

改善してほしい点:

If you are a tax filing customer, UKG must set up taxes and they do not always do it correctly, the tax filing team is extremely far behind when it comes to processing simple amended returns (1 yr 1/2+), they still require each check to be voided and reposted, which is archaic and causes banking issues and most their Rapid Response Team are not knowledgeable and obviously not trained well. I have always had high hopes that things would improve with UKG, but they are not keeping up with the technology needed to improve their processes. They need to offer the ability to adjustment wages/deductions for employees by quarter.

It's ok...

製品を使ってみた感想： I will say that they customer service is good. Most of the time their rapid response agents are very knowledgeable and helpful, but if you have a big or complicated business need, you have to open a case and wait a week or two for assistance. Also, when it comes to major setup changes, to get assistance, they will charge you thousands. We were considering splitting our sister companies into two separate system setups but they want to charge us at least $6k to do it. It isn't the worst database software out there by any means, but I wouldn't highly recommend it either.

良いポイント:

There is a field for just about anything you could think of in regard to managing your employees, and I appreciate that most everything is customizable to your business.

改善してほしい点:

The reporting side is ridiculous! It is so complicated and convoluted and not user-friendly in the slightest. It takes months and months of training and practice and making mistake after mistake to figure out the basics of how to build reports. Just finding the correct fields you need for the reports is difficult and then figuring out how to merge or link them is even more difficult.The customer portal is supposed to help but its mostly other users posting what they had trouble with and what solution they came up with. I will say that they are releasing a new version of the reporting side which is supposed to be much more user-friendly and our release was supposed to come a few days ago but got pushed back again. I guess they found other issues.

An all-inclusive HR package covering all processes, and is backed by excellent support.

製品を使ってみた感想： UKG Pro offers everything we need within a single attendance and workforce management platform. It provides seamless payroll runs, automates various processes, eliminates the need for paper forms, and ensures compliance with governing bodies' regulations.

良いポイント:

UKG Pro truly excels in simplifying payroll and all aspects of HR, from recruiting and timekeeping to careers and benefits. UKG Pro empowers employees to effortlessly track vital information and ensures smooth and quick payroll processing. The system's ease of use and convenient access to required information on a single screen are major advantages. I highly appreciate the level of control and capabilities UKG Pro offers, allowing easy searching and providing a clear focus on driving and achieving goals.

改善してほしい点:

I appreciate how UKG Pro functionality becomes much smoother with familiarity. However, I believe there is room for improvement in the ticketing system. Implementing a feature that allows us to mark up tickets based on priorities would be beneficial, as it would enable the HR team to prioritize and address urgent tickets more effectively.

Fantastic Company & Software

製品を使ってみた感想： Our company still have areas of UKG Pro that are not being fully utilized. However, we hope to work closely with our UKG team in the future in order to use all the various functions of the system. I've only been working with our company for over a year, but I have had a good experience with working within the software. I've noticed that submitting cases online sometimes takes longer to receive a response. However, when I call in with an issue, the UKG service team has always been friendly and has been able to resolve my problem.

良いポイント:

Our company likes UKG Pro because it is an all-inclusive product from hiring our employees, paying our employees, goal-setting, reviews, learning opportunities, and everything in between. We like that all our employees information is housed in one software.

改善してほしい点:

There are certain areas of UKG Pro that it would be nice to have a process setup to automatically update information on a certain date, such as allocations and local tax changes. We live in Indiana who withholds local taxes as of January 1st. However, when employees move to a different county and submit a new tax form, the request has to be held until the end of the year. We also have several labor allocations that are only for a certain time frame that have to manually updated.

Basic HR database that isn't very user friendly, robust or customizable.

製品を使ってみた感想： It works well as a database when your enter data into it and it doesn't do much more.

良いポイント:

There is some interesting core functionality but, overall, the product isn't very user-friendly or intuitive, compared to social media tools and enterprise level software like Workday. There are a lot of software limitations as it appears that the tool has multiple separate modules that don't necessarily communicate well with each other, nor is the implementation team familiar with how to best optimize each tool. If you're looking for a basic HR database, where folks input or enter data manually, this might be for you. If you're looking for a robust and intelligent system that can be customized to adapt to employees' needs, this likely isn't the right fit.

改善してほしい点:

The implementation team and support is poor to say the least. Rather than taking a solution-focused approach, where they could help you best utilize the tool and maximize its impact, they simply have you answer a laundry list of questions and they program the tool based on your answers. In my experience, the tool is not incredibly easy to use, not very flexible and, should you need to make modifications, you'll be struggling to do so with the implementation/service team.

Wonderful, comprehensive system for all of your HR needs

製品を使ってみた感想： Efficiency and tracking personnel changes

良いポイント:

Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically.

改善してほしい点:

Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.

So much capability, so hard to navigate!

製品を使ってみた感想： Overall, if you are only looking for basic information as an employee its easy; find paychecks, find personal info, etc. As a long-term solution, unless you do a great job of training and modifying the tools and menus, its easy to get lost; both because of the interface is not clean and it has too many options.

良いポイント:

Ultipro has a ton of options of what is available to you; I've seen it now in two different companies. In both scenarios, the capabilities of the software were not utilized to their fullest extent. It looks as if Ultipro can do far more than either used it for. The load times and menus for initially finding information are fast to navigate. Information on different pages is presented clear as well. PDFs and other files generated by the system load fast.

改善してほしい点:

The presentation of the material, menus, hotlinks, etc. is unwieldy and jumbled. It is hard to sort through all of the pages past initial launch ones. Drop down menus, if you move your mouse off of them, disappear; in 2019 that doesn't make sense. The ease of use is definitely missing. As mentioned, too, I've seen it in two scenarios, one with a company of 2000+ and one with around 200 employees. All of the features are not used and yet you can still open up menus and pages that do not have relevant information; if thats the system, it needs to be fixed, if its the user/moderator of the business, they need to be encouraged to get rid of it from the systems administrator from Ultipro. Just not an easy and clean tool to use. The Time Clock tool as an employee is very difficult to use, too; multiple pages/clicks to get to basic information is overkill. Even then, it has a very mid-range power user feel to it... if you don't know what you're doing you may break it!