キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Mindbodyとは

Mindbodyのウェルネスビジネス管理用ソフトウェアは、業務および会員管理システムを必要とするビジネス向けに作られています。

Mindbodyの製品詳細

良いポイント:

I like how easy this software makes it to reserve a spot in a workout class and cancel a reservation if need be. I also like how the price of classes is made known and shown very clearly.

改善してほしい点:

Customer Service, Pricing, Poor Interface, Difficult to Set Up.

Mindbodyの評価

評価ポイント

使いやすさ
3.9
カスタマーサービス
3.8
機能
4.0
価格の妥当性
3.6

おすすめ度

7.2/10

Mindbodyの総合評価は4.0/5です。 (キャプテラに寄せられた2,781件のレビューより集計)。

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レビューを絞り込む (2,781件)

Allison
Allison
Owner
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great for certain things

4.0 昨年
動画プレイヤーで日本語字幕を表示できます
Garrett
Garrett
アメリカのCIO
認証済みLinkedInユーザー
病院、ヘルスケア, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Learn It and Use It

5.0 4 年前

良いポイント:

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

改善してほしい点:

the old design structure of the base platform could use some updates, which they are aware of

Michelle
アメリカのLicensed Massage Therapist
健康、ウェルネス、フィットネス, 自営業
使用期間: 6~12か月
投稿経路

Great for a larger company

5.0 先月 新着

製品を使ってみた感想: Support was great and very patient. Not meant for a single therapist to run. Would be better for a bigger company.

良いポイント:

Booking was easy after the initial set up was figured out.

改善してほしい点:

Designed to set up your individual business. Just a lot to learn and many different alternatives to run your business.

Rafaela
オーストラリアのBusiness Owner - Director
化粧品, 2~10人規模の会社
使用期間: 2年以上
投稿経路

A Warning about Mindbody's Services

1.0 4 週間前 新着

製品を使ってみた感想: A Disastrous Experience with Mindbody. I strongly caution against engaging with Mindbody for your business needs.

良いポイント:

I strongly caution against engaging with Mindbody for your business needs. The support provided by this company is shockingly inadequate and will leave you stranded when you need assistance the most. When seeking software solutions for your company, robust and reliable support is crucial – an aspect that Mindbody sorely lacks. The system itself is plagued with numerous flaws that will inevitably disrupt your day-to-day operations. Any initial support you receive during the demo or sales phase is misleading, as it rapidly deteriorates once you've committed to their services. Mindbody's choice to hire overseas support staff results in poor communication and a distinct lack of understanding of their own system. Attempting to obtain assistance becomes a frustrating endeavor. The overseas support team often puts you on hold while they familiarize themselves with the system's issues before attempting to provide an explanation. Presently, the company fails to provide adequate training and support for the team responsible for assisting you, leaving them seemingly lost. Attempts to escalate the issue and speak with someone senior go unanswered, leaving customers waiting for hours. Unfortunately, after committing to an annual contract, you'll realize that you've invested considerable time and energy in inputting all your data into a system that proves to be unreliable. Transitioning to an alternative software solution and retraining your team becomes a daunting task, consuming a significant amount of time and effort. As a busy entrepreneur, I find it impractical to dedicate the time needed to decipher the convoluted information on their website or endure the lackluster customer service. I strongly advise exploring alternative options for your business software needs, as Mindbody may prove to be more trouble than it's worth.

改善してほしい点:

I strongly caution against engaging with Mindbody for your business needs.

認証済みレビュアー
認証済みLinkedInユーザー
Eラーニング, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Mindbody delivers for music school

4.0 4 か月前

良いポイント:

I liked the ability to create multiple classes and the easy student enrollment. They also have great technical support.

改善してほしい点:

The software was slightly pricey, however, it is a good all-in-one platform for managing students and classes.

Laura
カナダのFront Desk
エンタテインメント, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Never grew to love it

4.0 2 週間前 新着

製品を使ってみた感想: It was a fine enough experience. I was however in support of seeking out other booking systems that could sustain both class sign-in and appointment bookings.

良いポイント:

I used this product mainly to sign people into class and occasionally to book people in for a treatment. I appreciate that Mindbody offer the opportunity to do both and allow for therapists to run their practice out of the studio. I cannot comment on the quality of charting options available.

改善してほしい点:

I have used this platform for 8 years and I have never grown to love it. It frequently glitches. It isn't the most user-friendly. The last time I used it, they were trying to implement a new UI to sign people into classes. Instead of presenting an inviting, easier format, it's just incredibly annoying and counter-intuitive. Turning the prompt down once doesn't work; every time I log back into my account I have to click on a small button to use the old version. Although I don't know the cost, I have heard from many that it is very expensive for what it is you're getting.

Margaret
アメリカのGeneral Manager
代替医療, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Horrific "Customer Service"

3.0 2 週間前 新着

製品を使ってみた感想: I would not recommend at all. After the sale there is absolutely no customer service available. They refer you to articles to read for help and if you do actually get to speak with a rep they tell you that it is not their department.

良いポイント:

Cost, but if you want anything of value it is an add-on and they integrate with other companies.

改善してほしい点:

They refuse to handle or solve any problems issues in house. They outsource staff with people who don't fully understand the issues and never solve anything on the first attempt.

Sarah
アメリカのArt Director
デザイン, 自営業
使用期間: 2年以上
投稿経路

Great way to track wellness and fitness services!!

4.0 2 か月前 新着

良いポイント:

I love that you can book a wide variety of services - from spa services to wellness appointments to fitness classes. Also, you can discover new services near your location and redeem deals.

改善してほしい点:

It's difficult to access monthly/annual membership pricing for certain services - I've had to directly contact some businesses to cancel or renew memberships because I was unable to stop payments within the Mindbody app or website.

Virginia
アメリカのOwner
美術, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Mind body, your one stop shop

5.0 先月 新着

製品を使ってみた感想: We've been using it for over 6 years for our business and will continue to use it.

良いポイント:

We can schedule, run payment and keep track of all of our students in one place, it also integrates with our marketing system.

改善してほしい点:

Every update the location of features changes somewhat drastically and all staff needs to start looking at where to find these features when it happens and get used to it all over again.

Arina
ラトビアのWebsite designer
スポーツ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Experts in their field

5.0 先月 新着

製品を使ってみた感想: It's convenient and reliable, customer service was really helpful

良いポイント:

It's much cheaper than collaborating with a company that would develop everything from ground zero.

改善してほしい点:

Nothing, it's great! The company used it for many years and is satisfied

Ellie
Ellie
ギリシャのCo-founder
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路
ソース:GetApp

Disappointed!

3.0 2 週間前 新着

良いポイント:

More comprehensive reporting and the Marketing Suite

改善してほしい点:

I thought they are leaders in the market and I decided to switch from a previous platform to Mindbody. Very bad experience so far. We launched the mob app and on the first day there was a bug. We keep sending problems and we receive case tickets that simply remain unresolved

Julia
アメリカのCEO
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:GetApp

Terrible software, terrible customer service

2.0 3 年前

製品を使ってみた感想: Customer service is awful. The message always says they have an unusually high call volume, so it takes hours to solve any issues, and half the issues the techs have never heard of it, so they just punt.

良いポイント:

The software is good at booking clients, and minding the number of sessions remaining in a package. It reminds clients of appointments.

改善してほしい点:

The point of sale is a nightmare. They have NO point of sale effectively. They don't even allow an instrument as a chip reader!!! The only solution is a 3rd party instrument that costs $900, and does not fully integrate with the mindbody software. They forbid you getting a functional Credit card terminal, and have no options. This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain. The company has had an urgent fix in the works for over a year. I could go on, this is just the tip of the iceberg. Aditionally, they charge way above what I can get credit card processing for on the open market, but they forbid any competition in this arena.

Tatiyana
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

検討した類似製品:

I like it but..

4.0 3 年前

製品を使ってみた感想: Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.

良いポイント:

Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.

改善してほしい点:

Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.

Leigh-Ann
カナダのOwner
スポーツ, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Not for Small Business, Definitely Not for Martial Arts

1.0 4 年前

製品を使ってみた感想: Small business's should look elsewhere. Prices are outrageous without offering much to the smaller industries. Prices are based on preset packages (with not useful options) rather than size of business.

良いポイント:

Easy to login and add customers, update schedule. Started off ok but soon prices increased dramatically.

改善してほしい点:

This is the MOST expensive software. In the 2+ years we used Mindbody, the price increased over 200% with no additional features that benefit our small business. Many calls to customer service - who could care less about a small business needs - only to tell you about products that benefit the big companies. They do massive price increases and make sure to take away the 1 feature you actually need in order to put you at a higher price point. I know dance studios were in the same boat as martial arts. The only item that was "martial arts" was adding a belt system - that's pretty basic - basically it's a client management system with that added in. There are lots of martial arts specific software that give you WAY more bang for your buck and base your price on number of students rather than forcing you to buy a premium package that is 75% not useful for martial arts.

Amanda
アメリカのOwner, LMT
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Things are okay, but they could be better

5.0 6 年前

製品を使ってみた感想: Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.

良いポイント:

-visually, it is simple and appealing -The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved -Mostly it has accommodated the needs of our business

改善してほしい点:

-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing) -The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice. -There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few) -When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us

Mindbodyからの返信

6 年前

Hi Amanda- Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours. In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.

Jonna
アメリカのOwner
, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Hair salon owners: This is good for appointments, but its missing one MAJOR feature

3.0 8 年前

製品を使ってみた感想: Own a hair salon? This might be important to you too: I've been using MindBody for nearly 2 years at my salon for its online booking. I have nothing bad to say about how the online booking functions on MY end... meaning that when I log in and manage my appointments, it's pretty easy for me. It's actually REALLY easy for me and I love the way MindBody allows me to manage my appointments. So I do recommend it for this very important reason. HOWEVER, what I don't love about this service is that, according to my website designers SetMySite (these guys are incredible btw), there's no "customizable embed code"... in business owner terms that means, when the client wants to book their appointment through the website, they click on a link on the website that takes them OUT of your website and ON TO MindBody's website. There are other salon booking applications that allow you to create a custom look and feel to the appointment booking application and "embed" it onto your website, so that your clients can actually book ON your website. MindBody offers no such feature. So why does this ruin the experience so much? 1) It looks unprofessional! We consider ourselves a very high-end salon. Sending our client to another website that doesn't match the same look and feel of our website looks amateur and unpolished. Especially since our website uses dark colors, and MindBody's is all white - it's a very ugly contrast. 2) It's not very user friendly for the client. Originally I wanted a "book now" button under each service offering on my website and I wanted to have that button automatically take the client down the path to book that specific service once they clicked on it (obviously). But I guess that wasn't so obvious for the MindBody peeps as when someone clicks on the "book now" button on my website, it just takes them to a general page where the client has to fish around for the service they JUST TRIED to book on my site and re-add it so they can book! SMH. 3) When the client is taken to the MindBody booking page, they aren't greeted with a list of services to choose from. They are greeted the the need to "sign in" to an account. How could a first time client already have an account? MindBody should know that many many clients that book online are actually first time clients! Why not make it as easy as possible for them to book online? I feel like MindBody makes it as HARD as possible for them to book the service they want through the website itself.

良いポイント:

Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.

改善してほしい点:

No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.

Sean
アメリカのFounder and Executive Director
スポーツ, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Considering Mindbody? BEWARE! They will say what you want to hear to get your credit card on file

1.0 5 年前

製品を使ってみた感想: TERRIBLE. They are misleading snake oil salesmen who are glad to swindle small family owned businesses without blinking an eye. Provided misleading and inaccurate information about functionality. THE WORST customer service when trying to make things right. They continue to charge my credit card multiple times after I canceled, leaving me to wait 30 days to get my own money back. They promised a full refund and decided to never refund a cent and they never followed up with me. The only reason I was able to get them back on the phone was because they kept charging my card! BEWARE: MINDBODY IS COMPRISED OF SNAKE OIL SALESMAN, CROOKS AND SWINDLERS

良いポイント:

Robust feature list, aesthetics are ok.

改善してほしい点:

The sales team will say whatever they think you need to hear to get you signed up, even if they are not fully sure about the functionality of certain features or if the platform is a good fit for you business. They will tell you it is a great fit, even if they know it is not going to work for you. I spent hours and hours describing in intricate detail the needs of my business and going over the functionality of the features to make sure it would work. They assured me it would be great. After being sold and working on on boarding for months, because it is an incredibly convoluted process, I came to realize the features I was relying on did not actually work as described, leaving me without an operating system for my business during peak season. The sales team and the development team and the onboarding team act completely independently and do not communicate consistently with the customer or each other, leaving wide gaps in the sales team's understanding of the actual functionality of the product. Instead, you will be provided misinformation, no matter if that leaves you and your business grasping for straws. When you try to work things out with customer service, they again tell you one thing and don't follow up or act completely different once you are off the phone. I was told I would get a full refund, only to never see a cent or ever get a call back. They also charged my credit card MULTIPLE times after I canceled; I had to wait 30 days to get my money.

Mindbodyからの返信

5 年前

Hi Sean - Thank you taking the time to leave a review of your experience with MINDBODY. We do see that our accounting team issued a refund for the charges you received after you cancelled your account with us, and apologize for that happening. Your feedback has been sent to our Sales Management team for review. We wish you the best of luck as you grow your business.

Jeffrey
アメリカのGym Owner
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

MindBody Software Suite with Branded App

3.0 4 年前

製品を使ってみた感想: Overall experience was grueling and constantly defeating to my business operations. Joining Mindbody was a poor decision in many facets. The software suite works directly against your business by directing (through email marketing etc.) new members to use the "Non-Branded" app when you already have the Branded App. The Mindbody App sends deals from other fitness studios to your customers via the Mindbody App. This isn't good for retention. If a customer want to skate around your regular member prices, the Non-Branded App offers discounts to your already regular customer (not just new customers), creating instant revenue losses when trying to gain new customers. Customer Care/Service representatives knew less about the MindBody suite than I did since I have used the software longer than the representatives that were supposed to be assisting. The integrated software for payments which ease the use of processing and tracking is a "catch 22". If your card on file for Mindbody payments expires, which happens periodically; MindBody will just shutdown your site and you cannot operate in any capacity or function. No phone call message to let you know. If this happens, you will have an onslaught of fixes because the Mindbody system will disassociate your confirmation phone numbers with your customers and they will no longer be able to confirm appointments. You will have to manually push any missed autopays etc.

良いポイント:

The best pert of MindBody was the Branded App. One touch at the fingertips for purchases by the customer.

改善してほしい点:

Constant updates that caused issues for booking, purchasing and retaining customers. My email box was virtually packed with issues that MindBody caused from an update to the app. "A fix to fix the problem caused by the fix for a problem we fixed" could be the Moto!

Molly
アメリカのAyurveda Practitioner, Yoga & Massage Therapist
代替医療, 自営業
使用期間: 1~5か月
投稿経路

Miracle Software

5.0 7 年前

製品を使ってみた感想: MindBody is the admin assistant I've always needed and could never before afford. In the first three months of using it I DOUBLED my income. My clients can schedule, cancel, reschedule, sign up for classes and pay online- that alone saves me at least two hours a day that I no longer have to be on the phone, I can be working! Or playing with my family, or a million other things rather than sitting on a phone or on email. Just the ability to take credit cards (all of them) increased my pay; there's a feature when the client pays which asks if they want to leave a tip and offers different percentages or a custom amount...and when asked if they want to leave a tip, more people do so! Seriously my average went from 65 to 90 each session. Clients can buy gift cards online and print them out immediately, that's a nice feature for those last minute gift givers, and they are again asked if they want to leave a tip... it's crazy how quickly my income skyrocketed. I'm beyond grateful. OH and the best part. MindBody's customer service. I was actually offered a lower rate with another company (we'll call them Circle so I don't offend the real company) but Circle was terrible. With Circle, I waited fifteen months to get the rate I was promised and I was constantly tossed back and forth in emails and phone calls as Circle passed blame and did nothing to help my business. So I checked out MindBody. And they walked me through the software, the setup, how to use it, they even showed me how to customize everything for my business! We're talking 45 minute phone calls with this awesome customer service associate (Rep- he's so calm and intelligent and researches every question you have) EVERY WEEK until I felt comfortable using MindBody. I was terrified after trying Circle, but MindBody gave me the software, the skills, the customization, the feedback- did I mention you can run reports at any time to figure profit and taxes and such?- and as of today I stand to TRIPLE my income this year. Thank God I didn't give up after Circle. Thank God I found MindBody. I realize I'm typing in stream-of-consciousness, I realize I'm beyond excited, but for a single mother of three running her own business who had learned to live just below the poverty level, to make such a leap in income, to have such powerful and professional software, to have the unwavering support and knowledge base of an entire team of people at MindBody- it's overwhelming. Miracle Software.

良いポイント:

MindBody customer support is AWESOME! It's the reason I stay with MindBody, though Square offers a lower rate to NCBTMB members such as myself- square's customer support is awful. In contrast stands Max Malle. Remember that name. Best customer service rep I've ever known. He and the others go above and beyond their jobs- you can feel their sincerity. Oh and I've doubled my income and am set to triple it this year because the software does SO MUCH WORK for me. It's my administrative assistant that I only pay $ a month for! It rocks.

改善してほしい点:

Hm. Well, I have yet to figure out the difference between signing someone up for a yoga class and signing them in to a yoga class, so maybe differentiating that in the program's wording would help. OH and for those of us who use our phones exclusively, not a computer, when using the software, it would be lovely if the phone programming held everything just like the computer programming does. Hmmmmm .... OH and sometimes late at night my schedule disappears completely from my phone. It shows up as blank, which is frightening, but in the morning it's back to normal. Maybe you guys are working on it then?

Mindbodyからの返信

6 年前

Thank you for your review, Molly!

Christian
アメリカのOwner
健康、ウェルネス、フィットネス, 自営業
使用期間: 1年以上
投稿経路

seven levels of HELL. Never in my life have I been ASHAMED to use a service or product before.

2.0 7 年前

製品を使ってみた感想: I know now what to look for with a company. This is totally not a company I would do business with again. EVER.

良いポイント:

It tricks you and makes you think it's a good idea to use. The sales people are super sweet, kind, nice and charming just like a serial killer trying to get you into their white van with promises of candy, puppies and a meal with Jesus himself to answer all your questions in life.

改善してほしい点:

Where do I even begin??? it SUCKS. Customer service is a joke, that is if you ever get a hold of anyone. Then they flat out lie to you. The only time I could get a call or e mail back was from a sale department trying to sell me a bigger package. One guy David, lied so bad to me it was like he was a used car sales man in training. Their 24/7 support really means YOU have to wait 24/7 to get a hold of anyone. I got an e mail about a 45% price increase . The support staff told me not to worry about the e mail, I had until March before my price would go that high. Well Jan came around and HAPPY NEW YEAR, big fat price increase just like the e mail said. My call to him was the best after that. He told me I misunderstood and the e mail was correct. So that phone call that took forever to clear up the question about the e mail was just a big waste of time because he lied through his teeth to keep me paying. I would totally save your money unless you like to throw it out and waste any free time you might have. I wish I had found truthful reviews. I went off their marketing I saw everywhere and a business coach that I found out after really didn't have any experience with them. She learned to never recommend them. I learned I can totally control my anger and not drive my car through their headquarters. So MindBody really is about causing you totally frustration in your mind and physical pain in your body from all the crap they put you through. RUN FAST and FAR.

認証済みレビュアー
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 自営業
使用期間: 6~12か月
投稿経路

So bad it's almost a scam.

3.0 3 年前

製品を使ってみた感想: I signed up with Mindbody in August of Covid 19 and the salesman told me that if I needed to cancel early then I just needed to talk to them. So I talked to them in January, now that my business is in dire straights and I was told that my cancellation would be processed the following day. A week later, I was charged the $270 fee so I called and was informed that because my contract was not over, I couldn't cancel. The representative started throwing scripted BS at me like "our legal team review" and "terms of service". Eventually I was able to appeal to him as a human being and he conceded that it should probably be in their terms of service to honor what I was told by their customer service representative, previously. Nonetheless, he couldn't do anything to cancel my subscription. I waited (not on hold) with this guy for 40 minutes, waiting for a supervisor to get on the line. The supervisor never replied and the guy said he wasn't going to wait any longer. I eventually got an email denying my request to cancel but offering a $50 / month ransom to end my contract. Rather than fight with chargeback and collections, I'm just gonna pay the ransom, hopefully. I'm presently on the phone for 33 minutes getting the runaround with a representative who keeps putting me on hold to "do some things." Maybe they just hope I'll hang up and give up.

良いポイント:

Nothing. I know that a lot of other businesses use Mindbody and from the perspective of using it to book classes at other studios, I thought Mindbody was quite good. However, using it as a business owner, I found it very non intuitive and clunky.

改善してほしい点:

It didn't help me run my business. You've probably tried other apps that seem like they will be great, and then they fall short. Mindbody is one of those apps.

Terri
アメリカのPresident
使用期間: 2年以上
投稿経路

I've increased my business 20% in each of the 2 years I've been with MBO.

5.0 6 年前

良いポイント:

MBO is far more than a software provider. They are my strategic business partner. They keep me current on all the technological advancements available in the market through ongoing development in the software. As well as provide the research/data analysis which helps me make sound business decisions regarding my future growth and profitability. My favorite feature is the ease of setting up the reoccurring revenue via auto pay monthly membership contracts. The other two powerful resources I use are the automated emails, retention/re-engage email marketing, and all the reporting capabilities. The day to day use of class check-in, retail sales, client account management are all features I like. Finally, the primary reason, and the one which has earned MBO the strategic partner status within my organization is summed up in on simple word support. Their world class team of dedicated technical support staff are available 24/7/365 to answer my questions, provide information and will take all the time necessary to help me resolve anything I need. The support doesn't end with the technical. Through the MINDBODY University program I've learned best practices, how to use the reports to build my sales and marketing strategies and to set my business goals. The MBU video tutorial liberty provides additional information on a variety of topics right from my desktop. MINDBODY is far more than a software provider, they are my teammates! My success is their success. Period.

改善してほしい点:

Like any partnership, there are always imperfections and areas of improvement. If I could wave a magic wand and all my wishes were granted, then this is what I would wish: a more robust set of auto email options more content for the retention and re-engage emails more functionality related to inventory the ability of change contract start dates after the contract has been activated That's about it. There are other, small quirks which can be annoying at times, but then again, nothing is perfect and there is always room for improvement in any relationship.

Mindbodyからの返信

6 年前

Thanks for the review, Terri! We're proud to be on your team!

認証済みレビュアー
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 自営業
使用期間: 無料トライアル
投稿経路

bussniss health fitness

5.0 11 か月前

製品を使ってみた感想: Mindbody is a cloud-based software that provides management solutions for health and wellness businesses, such as fitness centers, salons, spas, and yoga studios. It offers a range of features, including online scheduling, staff management, payment processing, and marketing tools.Positive points:User-friendly interface: Mindbody is intuitive and easy to navigate, allowing users to quickly access the features they need.Versatile: Mindbody is a versatile platform that can be customized to suit the specific needs of different types of health and wellness businesses.Customer support: The company offers a range of customer support options, including phone, email, and chat support.Mobile app: The Mindbody mobile app allows users to manage their business on-the-go and makes it easy for clients to book appointments and classes.Negative points:Pricing: Some users feel that Mindbody is expensive compared to other management software options.Glitches: Some users have reported experiencing glitches or bugs with the software, which can be frustrating and time-consuming to resolve.Limited reporting options: While Mindbody provides some basic reporting features, some users would like to see more advanced reporting options to help them better analyze their business data.Overall, Mindbody is a widely used and respected software in the health and wellness industry. While it may have some drawbacks, many businesses find it to be an effective tool for managing their operation

良いポイント:

Comprehensive business management: Mindbody offers a suite of tools for businesses in the wellness industry, including scheduling, booking, payment processing, client management, and marketing. This all-in-one platform can simplify administrative tasks and streamline operations.Customizable options: Mindbody provides a range of customization options for businesses to tailor their services and branding. For example, businesses can create their own branded app, website, or online store using the Mindbody platform.Customer engagement: Mindbody offers features to engage customers and build relationships, such as automated appointment reminders, personalized messaging, and loyalty programs. These can help businesses retain customers and increase customer satisfaction.Reporting and analytics: Mindbody provides detailed reporting and analytics on business performance, including sales, revenue, and customer behavior. This can help businesses make informed decisions and optimize their operations.Integration with other tools: Mindbody can integrate with a variety of other tools, such as social media, email marketing, and accounting software. This can help businesses streamline their workflows and improve efficiency.Positive points:User-friendly interface: Mindbody is intuitive and easy to navigate, allowing users to quickly access the features they need.Versatile: Mindbody is a versatile platform that can be customized to suit the specific needs of different types of

改善してほしい点:

Pricing: Some users have found Mindbody to be expensive, especially for small businesses or independent practitioners who may not have a large budget.Complexity: While Mindbody offers many features and options, some users have found the platform to be complex and difficult to navigate, especially for beginners.Technical issues: Some users have experienced technical issues such as slow loading times, system crashes, and glitches, which can be frustrating and disruptive.Customer support: While Mindbody offers customer support, some users have reported slow response times and difficulty in getting their issues resolved.Limited customization: Some users have reported that Mindbody's templates and design options are limited, which can make it challenging to create a unique and personalized brand.Negative points:Pricing: Some users feel that Mindbody is expensive compared to other management software options.Glitches: Some users have reported experiencing glitches or bugs with the software, which can be frustrating and time-consuming to resolve.Limited reporting options: While Mindbody provides some basic reporting features, some users would like to see more advanced reporting options to help them better analyze their business data.

Alejandro
Alejandro
アメリカのOwner
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

Antiquated and not visually appealing , no app.

2.0 6 年前

製品を使ってみた感想: Automation and athlete tracking was not bad, although new software have picked up and improved on an original leader in the field. Data analysis and reports are good and accurate but not user friendly or visually appealing .

良いポイント:

Software does a good job of keeping track of clients and their information and gives them a platform to reserve their spot

改善してほしい点:

No app, antiquated on functionality and visually not appealing . One the leader in their field , the program has not changed its look since I first encountered it 15 years ago. There is no app for staff to use, there is no app to use as a check in station. Designed around a computer terminal one has to use a laptop and not able to use either Apple or android tablets as check in stations. the look and functionality has been lap by many programs that followed is such as zenplanner. Not only do other product has even a better user experience, but they beat them in pricing. They do many a la cart pricing when others include all the bells for far less price. Integration of email is only with a paid service when other allow you to integrate with services such as mail chimp free service.

Mindbodyからの返信

6 年前

Hi Alejandro- Thank you for leaving your thoughts about MINDBODY. We are happy to tell you that we have apps for both of the items you discussed in your review. The MINDBODY for business app allows staff to manage their schedules. You can read more here: https://www.mindbodyonline.com/business-app and here: https://www.mindbodyonline.com/blog/business-advice/software-features/how-the-mindbody-business-app-benefits-your-staff The Class Check-In by MINDBODY app allows your customers to check-in on an iPad, rather than needing a computer at the front desk, and some of our customers don't have a computer in their front-of-house at all. You can learn more here: https://www.mindbodyonline.com/check-in-app We're continuously evolving our products, and are happy to connect with you, if you have more questions.

認証済みレビュアー
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 10,000+人規模の会社
使用期間: 1~5か月
投稿経路
ソース:GetApp

MINDBODY REVIEW (Merchant user)

1.0 7 年前

良いポイント:

First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business. One thing I liked about the app is that it has many features that allow many ways to communicate with clients. They also have friendly training calls and the people are extremely nice. They seem to be from the west coast so they all seem very laid back, Cali style. They are excellent sales people who know how to get you to

改善してほしい点:

First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business. The company does not tell you how difficult the platform is. The fact that we need a trainer to show us how to use it should have let me know that I would require intense hands on training. The back end is difficult and the entire system requires lots of time. This is not a user friendly platform. Their customer service is the worst I have dealt with in many years. They do not offer refunds and if you do receive one, it is only done "At special circumstances" but it is not easy to obtain. The fact they say that there are no refunds is not good. They are mostly afraid that if you see the platform, you will steal their idea so they are more worried about their platform being stolen than making a customer happy. I was offered a free month because they guaranteed I'd be happy with their system. Unfortunately I wasn't and I decided to cancel with them. They never got back to me when I attempted by emailing their [email protected]. I also contacted [email protected] and requested cancellation. I had a chance to speak to a tech support on the weekend who told me that he would let them know to cancel my subscription. I contacted my trainer who also gave me heads up on how to cancel and let me know she would let them know on her end. I am currently waiting on the phone with them for 50 minutes for them to call me back because I am in cue. Their cue time was "first person waiting on cue has waited 50 minutes" so I am assuming that I am not next. Even after requesting for over one week to cancel, they charged my card eight days later. I called my bank and they said that they have dealt with them before on a personal level so their reputation is known to be difficult. Their default email I have received countless times is "Thank you for contacting MINDBODY®. Our team has been experiencing a higher volume of inbound contacts, which means that we may not be able to get back to you as quickly as we would like. We appreciate your continued patience during our peak season and we have some great help resources available online. You can access detailed FAQs, video tutorials, and more, click here to get started! All emails are saved and may be reviewed for quality assurance purposes." This is the email I received by support when asking to cancel, by clientcare. I am now waiting to cancel and I do not have the time to wait yet I need to in order to get my money back. Do not go with them for a trial unless you are ready to commit because they are extremely difficult to work with and will keep your money if you decide they are not for you.

Mindbodyからの返信

7 年前

Hi Azael- Thank you for taking the time to feedback about your time with MINDBODY. We apologize for your experience with wait times calling into our support team. We've been experience a higher volume of support requests and are actively working on solutions to improve wait times, including offering support through Facebook and Twitter for faster resolution. We see that you were able to successfully reach out Client Care team to cancel your subscription yesterday. While we understand your frustration with not being offered a refund, our Terms of Service do state that all fees are non-refundable. Thank you for trying our software as a solution for your business needs. We are sorry to hear that it didn't work out, but wish you the best in the future of your business.

Charica
アメリカのOwner
, 自営業
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

Regretful Massage Therapist

1.0 6 年前

製品を使ってみた感想: I am now with Acuity Scheduling...ultra cheap and convenient for posting links to scheduling, and can link a merchant account to it for card payments.

良いポイント:

The ladies I worked with getting connect to MindBody...Amazing! These ladies presented me with a great opportunity to connect to a huge network of people in my area that typically engage in massage services. The set up is easy, and you will have someone that makes sure you are ready to start using your scheduling system.

改善してほしい点:

Tech Issues: I had nothing but issues when it came down to my clients being able to join the network and start booking appointments. What I was the most shocked/upset with is there not being a protocol in place when it came to these issues, and the reps not being sensitive the matter at hand. I couldn't have been the first person with guest experiencing an issue exactly, or similar to mine. One time it took a client 6-7 times to successfully book an appointment!?!? I am available for walk-ins, so I could only imagine how many others just passed to the next massage therapist with a working scheduling system! Talk about upset and frustrated! While everyone is pleasant to speak with, kinda helpless when it came to the tech issue I had. Phone Calls: You will get phone calls from companies that partner with MindBody. Constant Contact is one. A email marketing scam! There is a button under the Manager Tools for them! If you are interested in a service like that, speak to SignPost. Value is much higher than Constant Contact. My point is you will have someone integrated with MindBody looking to squeeze a few bucks out of you weekly. Online Payments: Again, a hidden MindBody business entity. Can only use the merchant company they have. You cannot even post a deal without have a merchant account with who they provide. Deals are ways to get discovered on the platform...the hook. In short, your are forced to have the merchant MindBody provides. More squeeze. There is a 31 day cancellation policy in place, so I lost a few coins this month to a system they can't even figure out of how to diagnose and repair. I didn't argue with them to get my money back because I've wasted enough energy talk to the reps at MindBody. Good luck business owners needing this type of service. I wish you the best!