キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

SAP Concurとは

SAP Concurを導入すると、自動化だけに留まらず、ビジネスとともに成長する完全統合型の支出管理ソリューションを利用することができます。

SAP Concurの製品詳細

良いポイント:

It is super straight forward process when adding your expenses from any work trip and once you hit submit getting your money refunded is typically smooth.

改善してほしい点:

We were told that our cards would sync up, but they didn't and the customer service was bad. We really didn't even get to use the software as we never got through the whole onboarding phase.

SAP Concurの評価

評価ポイント

使いやすさ
4.0
カスタマーサービス
4.0
機能
4.2
価格の妥当性
4.1

おすすめ度

7.8/10

SAP Concurの総合評価は4.3/5です。 (キャプテラに寄せられた2,023件のレビューより集計)。

SAP Concurを使用したことがありますか?

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レビューを絞り込む (2,023件)

Mark
Owner
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Concur

5.0 2 年前
動画プレイヤーで日本語字幕を表示できます
匿名レビュアー
化学, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

操作性がややいまいち

3.0 昨年

製品を使ってみた感想: 経費精算の際、入力項目が多いのでとにかく時間がかかる。(実際トータルはそうでもないんだろうけれど、毎回ある読み込み時間で「待たされている感」がある。)登録データの検索が独特すぎて非常に使いづらい。入力修正も時間がかかるし、思わぬ所でBackspaceキーによりページ遷移してしまい入力データが消えたりするのでストレスに感じてしまう。

良いポイント:

モバイルと連動し、画像(領収書等)をアップロードできまたタイムスタンプもあるので良いと思う

改善してほしい点:

操作性がいまいち。何かひとつ入力するごとにほぼ読み込みが入るので、とにかく時間がかかる。

匿名レビュアー
土木工学, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

交通費の精算が少し楽になった

3.0 昨年

良いポイント:

交通費を携帯等の乗車履歴から精算できるようになったこと

改善してほしい点:

チェック機能により、注意を促してはくれるが、あまり役目を果たしていない。もう少し高度なチェック機能だと助かる。

匿名レビュアー
教育管理, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

不便で使いにくい。交通費精算が最悪。

2.0 昨年

製品を使ってみた感想: とても使いにくい。エラーがおきやすく、またそのエラーに気づかないこともあると、アナログでやった方が結局早くてミスもない、ことになる。電子承認のシステムにせざるを得ず導入されたが、現場の作業は増えている。

良いポイント:

サイトで表示される領収書は、打ち出さずにネット上で添付できること。

改善してほしい点:

交通費精算は、自分で入力したもので完結できず、ルートを選び選択しなければならないが、その精度が低く、手入力でやりたくなる。領収書を、写真で添付しなければならないが、撮影日時も重ねるタイムスタンプ機能がエラーを起こしやすく、添付完了のつもりが、未承認のままになっていることがしばしばあり、そうなると再度探して撮影しなければならない。

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

出張等の経費精算では無くてはならない存在

3.0 2 年前

製品を使ってみた感想: 経費精算をConcurに変えてから本当に便利になりました。

良いポイント:

承認する側の立場なのですが、モバイルで部下の経費申請を出来るのが便利だと思います。

改善してほしい点:

インターフェースがいまいちだと思います。特にモバイルはもっと使いやすくして欲しいです。

匿名レビュアー
スポーツ, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

経費精算

4.0 昨年

良いポイント:

スマホアプリで撮影した領収書を元に経費精算申請できる基幹システムを利用していることが前提にはなるが、連携は楽になる。

改善してほしい点:

ユーザインタフェースが少々分かりにくい。翻訳の問題かもしれないが、似たような表現が並んでいてどちらを使えばいいのかが分からなかった。

Federico
Federico
ブラジルのCFO
認証済みLinkedInユーザー
銀行, 2~10人規模の会社
使用期間: 無料トライアル
投稿経路

検討した類似製品:

Great solution to Manage your Expenses

5.0 昨年

製品を使ってみた感想: Our experience with SAP Concur was excellent, we are really looking forward to keep using it for future projects

良いポイント:

We needed an app to approve hundreds of consultant's expenses and match our accounting. SAP Concur solved this for us. We loved the remotely review and approve, solved 90% of our previous issues. One of the best user friendly UX we ever tried. The import into our accounting ERP was flawless.

改善してほしい点:

The only issue we have with this app is the price, if they would offer an affordable plan for small businesses, that would be great.

Grace
Grace
アメリカのProject Manager
認証済みLinkedInユーザー
小売, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

A simple tool to track expenses and travel management

4.0 7 か月前

製品を使ってみた感想: Concur streamlines the process of reserving flights, hotels, and rental vehicles, as well as keeping track of my trip spending. It's challenging to multitask while constantly moving, but Concur makes it easy and safe.

良いポイント:

It's also highly safe to use on any gadget, thanks to the necessity of a passcode. The expense is generated instantly thanks to the receipt upload function in Expenseit. This makes dealing with the massive monthly spending reports a breeze.

改善してほしい点:

Especially when it comes to making travel arrangements, Concur could use a more user-friendly design. Once a day and time have been selected, it would be great if the flights could be filtered more precisely.

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

SAP concur, a must have for expenses management fairly

5.0 4 週間前 新着

良いポイント:

1. Excellent interface for end user 2. Quick action 3. Can upload large files 4. Very secure

改善してほしい点:

1. App is not very user friendly 2. Needs authentication even for remembered devices 3. Can’t change approvers specially when he/she is OOO

Soon Kit
シンガポールのEnterprise Resilience Officer
銀行, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Default software by many large organization. so good client reference check during procurement

3.0 先月 新着

良いポイント:

has all the features you expect for an expense management software

改善してほしい点:

some user features not intuitive and error comments can be made more precisely

Antonella
アメリカのAccountant
病院、ヘルスケア, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Making Accounting Easy With SAP Concur

5.0 先月 新着

良いポイント:

With SAP Concur, we effortlessly handle all our accounting and expense management.

改善してほしい点:

Nothing to hate about SAP Concur. It has delivered.

Enrique
Enrique
アメリカのVice President, Human Resources and Administration
認証済みLinkedInユーザー
建設, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Good luck trying to get support

3.0 5 か月前

製品を使ってみた感想: Generally positive experience during the sales process, in implementation, and while an active customer/user. Absolutely awful experience post-disconnect, which would keep me from ever considering SAP Concur as a partner again in the future. Unfortunately can't recommend SAP Concur for expense reporting.

良いポイント:

SAP Concur has long been the industry standard for expense reporting and travel management, and so it was the natural choice when we were looking for a new expense platform several years ago. The sales process was straightforward (no negotiation or haggling needed as their price is their price), and implementation was planned and handled well by the assigned Concur team and our internal resources. Adequate training was provided for both administrators and end-users, so rollout and adoption of the new platform was pretty seamless. User experience was generally positive even if the platform was somewhat dated and not as user-friendly as competing options.

改善してほしい点:

Unfortunately SAP Concur's customer support, particularly during the disconnect process, was abysmal. When we requested the disconnect, we were offered no guidance or information from our customer success team re: how/when to download archived data, even after multiple requests by phone and in writing. Concur ended up disconnecting our site prior to making the download available, making it impossible for us to get to this critical data. We had to jump through countless hoops to get our site reactivated, download all the data, and then request another disconnect. In total, this debacle lasted almost five months. Could all have been avoided if the customer success team had communicated, responded to inquiries, and simply followed what I have to believe are well-documented Concur procedures for assisting clients through the disconnect process.

Doreen
アメリカのSales Manager
環境サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

SAP Concur the ultimate expense reporting software

5.0 2 か月前 新着

製品を使ってみた感想: ZAP Concur is one of the best expense management software and it integrates well with other related software.

良いポイント:

The software came in hand as it has helped us to have efficient invoicing, expense reporting and also better travel management.

改善してほしい点:

The customer service response is a bit slow especially when you want urgent response.

DEANNA
アメリカのAP ANALYST
金融サービス, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

SAP CONCUR

5.0 4 週間前 新着

製品を使ってみた感想: My over all experience with SAP Concur have been awesome and will continue to use this product.

良いポイント:

What I like most about SAP Concur that is user friendly, and I would recommend this product to customers/vendors.

改善してほしい点:

I do not have any dislike regarding SAP concur at this time.

Abigail
アメリカのAssistant Director
教育管理, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

Helpful Tool for Expense and Travel Management

5.0 4 週間前 新着

良いポイント:

Everything I need to manage business expenses is in one place. It's incredibly easy to create a report or request, and with the help of Concur I can accurately estimate how much the cost of a trip may be and have all of the details in one place. When I return from my trip, being able to simply upload receipts and organize the expenses is incredibly helpful, and takes all of 5 minutes if I have organized my receipts and details well. The workflow is helpful for when mistakes are made or things need to be sent back and forth. Overall it's a seamless product that has made it super easy to manage our teams expenses.

改善してほしい点:

The only thing I have come across that I don't particularly enjoy is that at our institution, reports cost quite a bit of money to create/submit. We make it a priority to submit as few as possible but sometimes accidents happen or an unplanned expense pops up. IN the gran scheme of things, the cost is not high, but it is there for sure.

Ryan
アメリカのOutside Sales
消費者サービス, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Challenging to use

3.0 3 週間前 新着

良いポイント:

It did its job and I didnt ever not get reimbursed my travel

改善してほしい点:

It is confusing to use. A few different buttons feel like the same thing so I frequently needed assistance from more senior users

Kelsi
アメリカのAccounting Project Manager
獣医, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Better quality products out there

3.0 2 年前

製品を使ってみた感想: I implemented Concur in 2017 for our new organization. At the time, it was the best of the best and would integrate with our Regions card system to move us from Expense reports in Excel to a system. However, it all went downhill after that. As we grew and tried to work with Concur, we seemly got more negative feedback from the system and the employees. Every request we had, they would charge us for it. It felt like working with incompetent lawyers, rather than a partner in our expense journey. We switched to a new company in July and couldn't be happier!

良いポイント:

The thing i like most about the software is the name. Everyone knows who Concur is and it makes it easier when bringing new people in to the organization.

改善してほしい点:

Super dated software. Very clunky and always going down. Not customizable unless you paid extra for it. Every time I asked for data analytics I was told that had to be a custom report and was not included in our reporting package. They were constantly trying to upsell us

Carey James
Carey James
アメリカのIT Director
認証済みLinkedInユーザー
コンピュータ・ネットワーク, 2~10人規模の会社
使用期間: 1~5か月
投稿経路
ソース:GetApp

検討した類似製品:

refused to cancel after failing to deliver working product

1.0 2 年前

製品を使ってみた感想: The concur setup person wasted weeks of corporate assets and CPA time attempting to set up. Getting a working setup failed.
We begged for help and a better setup representative, no response.
After giving up and needing to move on because we had wasted corporate resources to get the portal working with the app., we found that having the corporate CPA match transactions directly from corporate bank accounts was faster than the failed concur system.
We notified Concur many times via phone calls and emails that we wished to cancel because we never got a working product.
They continued to send collection notices no matter how many times we notified them that we never received a working product.
Now they are suing the corporation for the year they decided to keep billing us after we canceled. We, of course, are planning on vigorously countersuing.
Thankfully the corporate policy retains all phone call recordings and emails in our retention vault.
So the jury will get to sit through hours of corporate employees begging for help and sending notices to cancel after failure to launch.

良いポイント:

we liked NOTHING. they actually only added extra work for our corporate CPA, they were supposed to make it easier. ha! #FAIL

改善してほしい点:

they treated us like we simply did not matter. horrible support.

Kristen
アメリカのExecutive Assistant to CEO
病院、ヘルスケア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Streamline your expense reporting

4.0 5 年前

製品を使ってみた感想: At my previous employer, I was the administrator of Concur and the person who set up the software. It revolutionized the way we processed expenses (which had previously been a manual paper and pen process). It integrates beautifully with multiple banking entities, automatically importing charges as they are posted to your card. It can accommodate e-receipts if the vendor supports those -- car rentals, airline tickets, and hotels being the most common. And if you set the software to require receipts for a type of expense or a dollar limit, users will not be allowed to submit the expense report without attaching a receipt to the line item. It saves so much time from an administration point of view, and the interface is very user-friendly. I would give this five stars and recommend it to anyone, from a small to enterprise level organization. Now, on the downside, my current employer also uses Concur, but they upgraded recently to the beta version, and it is full of bugs. Some of the best and most convenient features have been removed, such as the ability to perform batch changes on expense items and the ability to see at a glance which expense line items contained comments. Support has been completely non-existent for the beta version and we get nothing but run-around and excuses. I have been extremely disappointed with the entire upgrade process and the level of response we have received. Thus, my less than five star review. I hope that they resolve these issues.

良いポイント:

Straightforward administration setup wizard Ease of importing receipts Integration with our corporate bank account, credit cards, and purchasing cards Ability to customize limits and alerts Ease of administering multiple profiles for executives Integration with Expense-It so that users can take a picture of receipts with their phones and have them automatically uploaded to their expense reports

改善してほしい点:

The Beta version is full of bugs Developers refuse to support the beta version Does not adequately track users who have used their corporate cards for personal charges and owe the company money

認証済みレビュアー
認証済みLinkedInユーザー
卸売, 51~200人規模の会社
使用期間: 2年以上
投稿経路

High Tech, Dissappointing progress recently

3.0 5 年前

製品を使ってみた感想: Started out strong, but the company’s work quality and responsiveness have dropped the last few years. The new changes are getting to a point of being comically bad.

良いポイント:

We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it.

改善してほしい点:

Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen implemented on an interface. The backend is a hybrid now of multiple peoples designs and many areas of the software seem “partially updated”. Four years ago you could teach to a new users, even admins, in under an hour or so, today everything takes a lot longer and every area has errors in the interface. The list of 3rd party ERPs it integrates to has not significantly changed in 4 years. There is still no automatic way for it to handle company card reconciliation with a statement and the best support is the sales team. That means to get a problem fixed you have to have someone pitch you on spending more, then if you can get them to understand that the product doesn’t work, you might get a call back within a month from support. If you try submitting your own issue, just don’t expect help. I’d honestly be fine with that, if it wasn’t there bill in china shop meant sloth in making UI changes. There is so much half done work, it really disappoints me on whether or not the service will remain usable in the future.

Christina
アメリカのCFO
経理, 11~50人規模の会社
使用期間: 1年以上
投稿経路
ソース:SoftwareAdvice

Beware

1.0 2 年前

製品を使ってみた感想: Absolutely terrible. They couldn't handle our AP needs, and couldn't even handle their own! We received an invoice for their services 14 months after the service period, several months after we had terminated our services with them. We gave Concur a year and had nothing but struggles with their service.

良いポイント:

The software has the capabilities needed and desired for good AP processing/workflow.

改善してほしい点:

The SAP Concur staff doing the invoice processing obviously have no idea what they're doing. They are poorly trained. When I called for service or clarification on an issue, nobody was ever able to answer my questions. The only person I spoke with who seemed to understand me was the sales rep. The staff processing our bills clearly didn't know the difference between an invoice and a statement. They don't follow directions. And on countless occasions the software held back checks that were supposed to be mailed out and resulted in deteriorated vendor relationships. When we believed our bills were paid, because we'd processed them and submitted them as approved for payment and received confirmations that checks were cut, we found out from our vendors that they never received payment. I spent more time chasing down what Concur did WRONG than they spent actually processing our bills.

認証済みレビュアー
認証済みLinkedInユーザー
インターネット, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Concur has the potential to be a great product, thus far, it has fell short of my expectations

2.0 6 年前

製品を使ってみた感想: Everything is in one place. Accounts payable, expense reporting, Travel booking and now Purchase Requisitions. People are used to the interface.

良いポイント:

I find that Concur is fairly customizable and has many modules which can touch many points of our business. We use Expense, Invoicing, the travel booking program, and am implementing PO's now.

改善してほしい点:

Hard to describe what I like least because there are so many things, compared to other programs, that I dislike. Though I am super disappointed after one year, with the Travel implementation, I think overall, what I am most disappointed with is the inability for Concur to know their own product enough to be able to support it. I say this because it's taken me about 6 months of prodding and research to finally get to a person within Concur to help my company implement Concur PO's. I was told that Concur can't do Blanket PO's and I just kept asking and prodding until I got to a person who actually knew that part of the system well enough to help me build a business case to implement Concur PO's. Thats just one example though overall, I find that customer support is geared to only answer obvious questions. They respond to specific questions by sending 34 page documents for me to read through in order to try and glean my own answer.

認証済みレビュアー
認証済みLinkedInユーザー
慈善活動, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Very strong expense management / invoice / requisition tool

5.0 5 か月前

製品を使ってみた感想: We use for our invoice capture/processing process, expense management and purchase requisition process. This has expanded over time due to the usability of the tool and high level of adoption from end users.

良いポイント:

The tool is multi-faceted meaning that once you have end users using, expanding it's reach/impact is very easy. We started with invoice, then added expense and than adopted purchase requisition most recently. The mobile app is very helpful in managing the process for invoice approvals and receipt capture particularly, as can be done on the go.

改善してほしい点:

Some of the quirks hard baked into the system route from it's beginnings as Global Expense, and therefore can be forgiven. I do see some of these ironed out over time. The SAP purchase (a number of years back now) has seen account management strengthened, however if you are not an enterprise wide SAP ERP customer - you are likely to struggle to receive a high level of account management.

Braden
アメリカのMarketing & Business Development Manager
機械工業, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Average Expense System

3.0 4 年前

製品を使ってみた感想: Overall, I rate my experience as average. Although it was far more expeditious than the previous expense software that I have used, I still view it as an average expensing program. Please keep in mind, I was only a user not and administrator or implementer so I have no context as to the sophistication on the backend. From a user's standpoint I think it provides the essential services/functions that you need from an expense software.

良いポイント:

Concur offers an application that is pretty straight forward and easy to use. I think the most convenient feature is the receipt databasing piece. I can take a photo of my receipt code and file it right away. The previous software that I used required a user to wait for the final charge to appear on your corporate expense account (credit card) and then it would allow you to code and submit the expense. As a result, you would need to hang on to a receipt (s), sometimes for a few days and then code and submit it. However with Concur's photo receipt function you can take a picture and toss that receipt right away.

改善してほしい点:

I struggled with the travel booking functionality. Although the concept, to have travel and expenses in one place, is excellent I believe it came with a cost. We had the functional ability to book travel via the app but still used outside sources because we seemed to get better rates and I believe the app did not always show all available options. To be fair, some of that might have been mitigated by our own internal processes in which we inhibited our ability to optimize this feature, more so than the functionality itself not existing.

Kristin
アメリカのApplications Administrator
マーケティング、広告, 201~500人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Streamlines coorporate Travel Bookings, Approvals and Expense Reports in one application that is somewhat easy to use.

4.0 6 年前

良いポイント:

Great implementation experience. Nice workflow that you can customize and set up for your company needs. Nice interface and UI for users. It is great that there is an app to use when on the go. Love the fact there are integration capabilities that you can build out and customize to extract data to then ingest into other software.

改善してほしい点:

User support is very hard to deal with in the fact that you have to submit 'cases' via the website and do not always get the correct person that understands your wants and needs....I find this extremely unbearable support after coming out of implementation where you had a dedicated rep that could communicate effectively with you and understands your custom set up of the system. The client service rep after implementation does little to no help with requests. The administration of the system is cumbersome and very complex. The admin has a lot to learn and a lot of different areas of the system to manage. The mobile application doesn't allow for all necessary functionality for users for approvals. System outages have gotten better but occur way too frequently.

Valentina
Valentina
クロアチアのKey Account Manager
認証済みLinkedInユーザー
自動車, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

SAP Concur is a Robust Online Accounting Software

5.0 9 か月前

製品を使ってみた感想: It automate travel and spend management.

良いポイント:

SAP Concur is a crucial asset that help me save time by eradicating manual accounting tasks.I do not record errors when paying vendors by incorporating 2 and 3 way matching tools which detect discrepancies rapidly.

改善してほしい点:

Ever since 2019, I have been using SAP Concur, and I hardly encounter issues at all.