キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

SurveyMonkeyとは

市場をリードするアンケート・プラットフォームです。

SurveyMonkeyの製品詳細

良いポイント:

Great company great customer service, lots of features. Afton Tickets and MyAfton LiveStream use SurveyMonkey to send surveys to our attendees, clients, and to the artists that we book.

改善してほしい点:

The theme can seem boring and not add enough challenge or versatility for some which can lead to them becoming bored and not completing the surveys.

SurveyMonkeyの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.3
機能
4.5
価格の妥当性
4.4

おすすめ度

8.6/10

SurveyMonkeyの総合評価は4.6/5です。 (キャプテラに寄せられた9,981件のレビューより集計)。

SurveyMonkeyを使用したことがありますか?

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レビューを絞り込む (9,981件)

Kylah
Graduate Student
認証済みLinkedInユーザー
教育管理, 自営業
使用期間: 1年以上
投稿経路

Insurance/Reviews

5.0 2 年前
動画プレイヤーで日本語字幕を表示できます
Pedro
Pedro
ポルトガルのCEO
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Easy to use and to implement

5.0 2 か月前 新着

良いポイント:

It's indeed an easy to use solution and fairly simple to implement in other platforms

改善してほしい点:

I would say it would be good to have more advanced and automated options

Michele
イタリアのSystem Administrator
保険, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Great (but expensive) tool for custom forms and surveys

4.0 10 か月前

製品を使ってみた感想: Overall the software does what it is supposed to do, however it is strongly recommended to buy an (expensive) paid plan for custom features.Prices and limits are not very clear (e.g. how many users/devices can login over a period of time).

良いポイント:

The GUI is easy to use and there are lots of features and options to create custom forms and/or surveys.Logic can also be easily added, allowing your clients to view different pages according to how they respond.

改善してほしい点:

Data export is possible but could be more customizable, you often need to clean your data before performing any assessment. Data presentation is also quite limited in the number of charts and graphs you can display.

Andrew
カナダのProgram and Financial Officer
非営利団体運営, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Solid product but lots of caveats

3.0 先週 新着

製品を使ってみた感想: The surveys are nice; embedding could use more work though since it gives you limited control over the embed options compared to other tools like MS Forms. I wish that data was synced realtime to a workbook that could be referenced instead of needing to be exported each time there is new data.

良いポイント:

It has tons of questions types including a few like the slider that are unique to SurveyMonkey. Lots of customisable options on formatting and overall layout.

改善してほしい点:

The data; it's stuck within SM's system and cannot be analysed live by any external tools like PowerBI or easily brought into Excel on a realtime basis. It's stuck inside and that makes it aggravating.

Guy
Guy
英国のDirector
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Simple or complex surveys made easy

5.0 3 か月前

製品を使ってみた感想: Good overall experience, would always be my first choice/recommendation

良いポイント:

It's really developed a lot since the early days, seems anything's possible now with the format and style of questions, but it's still easy to keep things simple and create great looking surveys

改善してほしい点:

The data export can be a little clumsy unless you set up the survey exactly right

Guru Raj
Guru Raj
インドのMd
認証済みLinkedInユーザー
アニメーション, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Best digital product

5.0 先月 新着

良いポイント:

Easy to use the survey monkey digital product

改善してほしい点:

Most friendly digital product and i recommend to everyone

qasm
ヨルダンのhr
コンピュータ・ゲーム, 51~200人規模の会社
使用期間: 1年以上
投稿経路

SurveyMonkey

5.0 2 か月前 新着

製品を使ってみた感想: Its use is very beneficial for customers from my point of view

良いポイント:

It is very important in terms of trying the products and getting the best opinion

改善してほしい点:

I didn't like it when I answered the questionnaire, and after several steps, it took me out because the site failed

Tess
Tess
ドイツのcreator
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 自営業
使用期間: 6~12か月
投稿経路

surveymonkey review

4.0 2 か月前 新着

製品を使ってみた感想: my overall experience is good. I enjoy doing the surveys.

良いポイント:

the usabilty is good while doing the surveys

改善してほしい点:

sometimes the surveys can close without being completed.

Tori
アメリカのHigh school specialist
プロフェッショナル・トレーニング、コーチング, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Easy to Use

5.0 2 か月前 新着

良いポイント:

As the person taking the surveys, survey monkey has always been easy to use. It gives you an estimate of how long is left in the survey and also filters people out who would not qualify for the survey.

改善してほしい点:

No cons come to mind, I have not had any issues with survey monkey.

Edward
アメリカのLead Infrastructure Engineer
銀行, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Survey Monkey Review

5.0 2 か月前 新着

製品を使ってみた感想: It provides me with a quick and easy way to create surveys, collect information and share results

良いポイント:

I can easily create surveys and collect polling info and share it to Facebook.

改善してほしい点:

None, I have not found any features I dislike.

Jomon
Jomon
インドのCounselor
認証済みLinkedInユーザー
Eラーニング, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Best method for creating survey online

5.0 2 か月前 新着

良いポイント:

Easy platform for survey. There is also an option for logic.

改善してほしい点:

There is only limited number of survey is available.

認証済みレビュアー
認証済みLinkedInユーザー
メンタルヘルスケア, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Benchmark Solution for Survey Creation Comes with a Price

5.0 5 年前

製品を使ってみた感想: I've had nothing but wonderful experiences working with Survey Monkey. Whether it be the ease to make professional looking survey with from scratch or using their amazing library of temples, the effortless collection of responses from your surveys whether they have been posted on your website or or embedded in social
Media platform, or the dynamic looking reports you can create literally with a push of a button, this a wonderful yet slightly expensive survey solution .

良いポイント:

This is hands down the best and comprehensive survey creation, tracking, and monitoring Solution out there, and there are many to choose from. Others might feature some gimmick that can't be found within Survey Monkey, but none of the others come with such a robust set of features and tools.

改善してほしい点:

It's not cheap. And don't go expecting to get back with a free trial or limited plan, unless who want to be frustrated? From utilizing their amazing library of templates to monitoring any size volume of responses to utilizing their recruiting and panel services when you're short on time but need results, you want to make sure to not cheap on the plan select.

Shaun
カナダのOrganizational Development Manager
不動産, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

The original easy to use tool, now with a ton more features and functionality.

5.0 3 年前

製品を使ってみた感想: Overall SurveyMonkey is still our go-to tool for measuring employee experience and receiving feedback, while the simple visualizations of our data has proven to be a big bonus in analyzing the data to make decisions around which actions to take to action the data.

良いポイント:

The SurveyMonkey tool has evolved from its original format to grow exponentially in the number of features it offers, but has maintained its core value proposition which has always been ease of use. Understanding the layout and how to build surveys is easy and straightforward, and a quick search of the help materials can explain more intricate functionality that you may want (such as customization and survey logic.) From there SurveyMonkey has evolved to include excellent dashboards to visually display and share the live survey results with others. This feature is especially useful for providing senior leaders insight into the data without having to send around static documents that may change as more responses are received.

改善してほしい点:

The licensing and pricing structure can initially be confusing and the way individual user data is stored makes it difficult to move from multiple small accounts to a large enterprise account without a lot of consolidation work.

Eva
アメリカのProgram Coordinator
非営利団体運営, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Does it's Job, but not always the job you want

4.0 4 年前

製品を使ってみた感想: Overall I think Survey Monkey is a great tool for those doing general surveys, market research, customer research and some evaluation feedback. However for those looking to do actual data mining- I would go with a more sophisticated system like Qualtrics.

良いポイント:

Survey Monkey is an easy platform to use. Many questions are already built into the program if you need them. The platform is user-friendly and allows for different formats of questions. It also allows you to add logic (ie: if they answer this, then go to that) formats. You can also add design elements so that you can brand it to your company. Sending out the surveys is also made simple, in that you can send a link, load a group into the program or a variety of other methods.

改善してほしい点:

I have a problem with this software when it comes to analyzing my results. For one, I do not like the options they give you around exporting the data. I wish their was more customization around this. Especially when I have very specific data I want to compare, the .xls is formatted in a way that I have to go in and edit each individual question. I wish I could choose exactly the data I want to export so that I can easily develop my own graphs vs. having to rely on the survey monkey versions. I also wish their was an option to build out a .pdf of the data in a way that works for me. I would MUCH rather edit a .pdf as I am am building out my data story then have to go in an edit each individual question again. I just wish their were more ways to build out data vizualization pieces after the data is collected.

Kristen
アメリカのConsultant
バイオテクノロジー, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

It does the job but leaves much to be desired.

3.0 4 年前

製品を使ってみた感想: I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

良いポイント:

It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

改善してほしい点:

The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

Rhiannon
カナダのOwner
小売, 自営業
使用期間: 2年以上
投稿経路

Free version has limitations but gets the job done

5.0 3 年前

製品を使ってみた感想: I have used survey monkey for nonprofit and for-profit business purposes. In both experiences I found participant interaction and completion to be quite steady thanks to the attractive UI.
Were I to create surveys on a regular basis I would probably find myself coughing up the cash so I could keep the data and run a variety of reports. The data is solid, but keeping it with the free version is difficult.

良いポイント:

This app provides more options than other free counterparts like Google. It’s also for more aesthetically pleasing ‘s and I found clients more likely to participate with a survey monkey survey than others.

改善してほしい点:

Exporting data is difficult with the free version. They also don’t maintain the information in their database past a certain number of months. It’s not impossible Since members can pay for more features, but free sole proprietor who can’t afford a pricey subscription it can be rather limiting.

Amy
アメリカのTech Director
非営利団体運営, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Translating Member Needs into Useful Data

5.0 4 年前

製品を使ってみた感想: Our non-profit homeschooling group uses SurveyMonkey as a tool for members to voice their needs. Our annual Member Survey allows the Board of Directors to hear from the entire group about how the organization has served them in the past, and what they would like to organize in the future. Electronic polling allows members far and near to participate in the the decision-making process whether or not they can attend an in-person meeting. Project-specific surveys help narrow down focus, finances, and participation.

良いポイント:

Survey Monkey allows our Board of Directors to gather input from members quickly and efficiently. Questions can be tailored to provide data that powers decision-making on behalf of a diverse group.

改善してほしい点:

We struggle to share access to features across our group of 8. It is awkward to collaborate in the creation process when developing our annual Member Survey. It would be handy to have a group access function to enable our leadership team to contribute and modify questions communally.

Timmy
アメリカのSoftware Engineer
コンピュータ・ソフトウェア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Superior to Google Forms

5.0 4 年前

製品を使ってみた感想: I use Surveymonkey in emails to determine best meeting times and practice. Also, our internal team leaves a survey active on our website so users can rate and provide feedback on our current software and patches.

良いポイント:

I like that any Surveymonkey user can call their help center if there's some sort of problem or question. Nothing like that for Google Forms. Also, upgrading SurveyMonkey allows surveys to be hosted on websites, which is great for regular-recurring meetings.

改善してほしい点:

I did not like the "custom" charts that were available for premium users. I was hoping to have more control over the type and aesthetic of the chart produced.

認証済みレビュアー
認証済みLinkedInユーザー
教育管理, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Great way to automate your marketing

5.0 4 年前

製品を使ってみた感想: I love so many aspects - from great customer service, to mobile optimization, to automation. Now, they even offer ad management and paper marketing. Love, love, live Mailchimp.

良いポイント:

Scheduling my email deployment through their feature that analyzes recipient's activity, as well as automating email deployments. I also love the fact that it can allow for segmentation based on activity.

改善してほしい点:

I just love the software. It is by far one of the best I have worked with. I wish there was more support on an individual level and questions specific to the business.

Cole
アメリカのOperations Specialist
消費財, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

The Leading Survey Software on the Market

5.0 4 年前

製品を使ってみた感想: Overall, we are very pleased with how SurveyMonkey helps us successfully tackle a wide array of tasks. The product is so incredibly customizable which allows it to be reconstructed to help us with everything from weekly surveys to determine lunch orders for employees, to satisfaction surveys, to focus group surveys, to product questionnaires, and more. The greatest value SurveyMonkey provides any business is time-savings. The product makes survey creation, distribution, results tracking and collection, and analyzation quicker than any manual labor or combination of other softwares.

良いポイント:

Much like with any product or software, ease of use is the most important pro because it defines the entire user experience. SurveyMonkey's ease of use and compatibility with a variety of systems and softwares earn the product an A+. After a few login's and explorations of the software, it quickly becomes apparent that the design of this product is well-thought out and strategic. The flow from between pages is simple, looking for and finding tools is intuitive and you're often time able to find things on your own. To add to what has already proven to be an A+ software, the incredible amount of customization that can be applied to surveys and their results analyzing make SurveyMonkey that much more impressive. The software is so versatile that we've successfully used for Marketing, Product Development, Human Resources, Accounting, and more.

改善してほしい点:

More than any other product or software I have ever reviewed, SurveyMonkey has the fewest cons. Truthfully, from our experience with the software, there really are no stand-out cons that we've been unhappy about. When having to thoroughly consider all aspects of the product, I'd say the greatest con is the cost of the product. We operate on a business plan that charges per user with a minimum requirement of 3 users per plan. I'd like to see plan options with preset amount of users that would offer better rates. The cost of the Personal Plans are much much worse and mostly require annual payments versus monthly which locks you in for one year and I think the lack of flexibility there is SurveyMonkey's biggest upset. I'd hardly ever consider their use for personal at their current costs.

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Unsure Who To Blame ...

3.0 3 年前

製品を使ってみた感想: The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are seeking. The human psyche is astronomical, our decision making process is based on so many different factors that often contradict, none the less its still right, and sometimes wrong. In saying that, the ease of use is incredible, implementation and all things office & "paperwork" are a breeze, however I don't know if it would have been worth it financially to keep it around. Also the time it takes our staff to sort through the data and try to create a system for receiving more accurate results based on the information we seek is outstanding. Most people do not have the time that it takes to complete an in depth questionnaire without some sort of compensation. It will take a while to create a system that returns the results we seek, and that is assuming the survey taker is HONEST!!! Truly incredible. A huge task if you use the software for anything other than entertainment.

良いポイント:

Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.

改善してほしい点:

Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.

認証済みレビュアー
認証済みLinkedInユーザー
オンラインメディア, 自営業
使用期間: 2年以上
投稿経路

Great Option

4.0 10 か月前

製品を使ってみた感想: Overall, SurveyMonkey is a great option for businesses and individuals who need to create and distribute surveys. It's easy to use, affordable, and offers powerful analytics tools. However, if you need to create complex surveys or are concerned about data security, you may want to consider a more specialized survey tool.

良いポイント:

User-friendly: SurveyMonkey is very easy to use, even for people with no experience in survey creation. The drag-and-drop interface makes it simple to add questions, customize the look and feel of the survey, and set up advanced features like branching and logic.Affordable: SurveyMonkey offers a variety of pricing plans to fit any budget. The free plan is a great option for small businesses or individuals who only need to create a few surveys. Paid plans offer additional features and functionality, such as unlimited surveys, advanced reporting, and data export.Powerful analytics: SurveyMonkey's analytics tools make it easy to understand your survey results. You can view charts and graphs, filter data, and export results to Microsoft Excel or CSV files.Integrations: SurveyMonkey integrates with a variety of other popular business apps, such as Salesforce, Google Analytics, and Microsoft Office. This makes it easy to collect data from your surveys and sync it with your other business systems.

改善してほしい点:

Limited customization: SurveyMonkey's templates and themes provide a good starting point, but you may find that you need to customize the look and feel of your surveys to match your brand or corporate identity.Not ideal for complex surveys: SurveyMonkey is best suited for simple surveys with a few questions. If you need to create a complex survey with multiple branching questions, logic, or other advanced features, you may want to consider a more specialized survey tool.Data security: SurveyMonkey takes data security seriously, but there have been some security breaches in the past. If you're concerned about data security, you may want to consider using a more secure survey tool.

Sara
アメリカのDirector
教育管理, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

You get what you pay for, or in this case what you don't.

3.0 4 年前

製品を使ってみた感想: For a free service, it certainly gets the job done! The hardest part is condensing what you'd like to ask in only 10 questions. If you're looking for something that will let you dig a little deeper, you might need to try another service or pay for the premium version.

良いポイント:

Plain and simple, Survey Monkey does what is says it will help you do; create a short survey that can easily be shared with others. Each question can be customized to gather the data you're looking for. You are able to easily select what type of question you would like (i.e., multiple choice, open ended) and then add on things like having the user explain why they chose that answer. A feature that I especially like is that you can select whether you would like the question to be mandatory or not. This way, you can make sure you're getting the most information from each user that views the survey. I also really like that Survey Monkey will e-mail notifications to let you know that people are taking your survey and then summarize the information so that you can keep track of how many people are providing you with information.

改善してほしい点:

At the end of the day Survey Monkey is a business that wants to make money. While they offer a free service, they try at every turning point (or page click) to get your money. They suggest features to make your survey better and ultimately, most of it is click bate in order for you to look at their "premium" options. It is relatively annoying and does take up some time when you get to the end of building your survey only to realize they aren't going to let you use a well liked feature. So, you get what you pay for, if you're not paying, you're not getting anything spectacular.

P Christopher
P Christopher
アメリカのOffice Assistant
認証済みLinkedInユーザー
高等教育
使用期間: 1年以上
投稿経路

A Free and Easy Survey Manager

5.0 6 年前

製品を使ってみた感想: Survey Monkey is an easy-to-use system which has provided a means by which we are able to better understand how we have succeeded with different customers and where we need to improve. While there is a fee to receive all the benefits with Survey Monkey, it has certainly been worth it.

良いポイント:

The nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running. Since Survey Monkey is based on links, it also protects any user from inputting data twice to skew your results. It is not full-proof (the system uses IP addresses so a computer can only be used once. If you use another device, however, you could potentially reuse the link), but is certainly better than nothing. Lastly, the way it displays the data for the person who created the form is easy to read and simple to comprehend. This makes it a breeze to manipulate your data and use it for whatever you need to use it for.

改善してほしい点:

While there is a basic plan, Survey Monkey does have paid options. This means the basic plan is severely limited in options. You have a limited number of surveys, questions, and even responses. Customer support is even limited based on whether you pay money or not. While every program needs money to pay for their different employees, the price is certainly steep. Furthermore, as far as responses go, it would be nice to group responses based on participant. Say you created a survey in which you were asking your employees to rank different staff benefits. If one person was unhappy with the company in general and gave 1 star to everything, it would group the responses for each question. You as the form creator would not be able to look at the results and be able to firmly say that it was only 1 person who was unhappy with everything instead of a few people unhappy with certain things. If you could group responses by the person responding as well, that would make everything a lot easier.

moses
moses
ケニアのandroid app developer
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

SurveyMonkey enabled us to supercharge our market research without heavy monetary investment

4.0 6 年前

良いポイント:

We found it so easy to set up any type of survey based on what data we wanted. Competing services do no come close to the survey type options that SurveyMonkey offers for all manner of uses ranging from inter departmental data to customer research. We didn't even have to read through the documentation before using the services that SurveyMonkey offers, a towering testament to the intuitiveness inherent in the service. The templates are really helpful for a new term members who don't know how to craft a professional and complete survey. We mostly start with the provided templates and slightly modify them depending on our needs. Every team member gives the user experience an A+; there's little or nothing to complain about with the user experience

改善してほしい点:

the very attractive advantage plan is quite expensive for small to medium businesses. It would be nicer if this package was slightly more affordable since it has very important features that the marketing department cant really do without. There isn't a live chat option that we could use. This means employees from differing time zones can't easily get helped

Farah
アメリカのArchitect
建築、設計, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Great Tool for Surveying!

5.0 10 か月前

製品を使ってみた感想: Overall, I find both the back end and front end of SurveyMonkey easy to use. More affordable options for surveys that reach a larger user base would help provide flexibility. The SurveyMonkey interface is extremely professional without being bogged down by fancy or difficult to use inputs.

良いポイント:

This is an easy and interactive feature to use.The amount of customizable fields that can be used is helpful.Users that interact with the poll find surveys to be user friendly and quick. The survey user interface makes for quick answering- it is an efficient tool.

改善してほしい点:

SurveyMonkey is expensive. A per use survey fee instead of a monthly subscription can be offered. I have had to pay for a monthly fee in order to use a survey once.Customer Service is not readily available and could be more accessible. For instance, a live chat feature could help solve any user issues right away- these problems often occur when creating a survey.Having a more in depth "how to" guide for users that are creating surveys would also eliminate any questions. Perhaps creating a forum for users to enter in any questions and answers would also help build a technical support community.Being able to integrate other products with Survey Monkey would be useful. For instance, I would like to be able to incorporate a Survey Monkey poll onto my custom website (Squarespace).