キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

iContactとは

使いやすいプラットフォームは、ビジネスを成長させるツールを提供します。リンクからiContactのサイトにアクセスして、無料のiContactをお試しください。

iContactの製品詳細

良いポイント:

We were preparing for a webinar and we needed a marketing tool. The output looks good and we were up an running very quickly.

改善してほしい点:

Pricing was primarily our main issue, it became costly when we only sent one email per month.

iContactの評価

評価ポイント

使いやすさ
4.4
カスタマーサービス
4.6
機能
4.2
価格の妥当性
4.4

おすすめ度

8.4/10

iContactの総合評価は4.5/5です。 (キャプテラに寄せられた594件のレビューより集計)。

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レビューを絞り込む (594件)

Lauren
Lauren
アメリカのMarketing Coordinator
認証済みLinkedInユーザー
, 11~50人規模の会社
使用期間: 2年以上
投稿経路

iContact helps me be successful at my job

5.0 7 年前

良いポイント:

iContact is a very user friendly product for anyone. My company sends thousands of emails a week and we are always very pleased with how easy it is to create an email and send it immediately. I also really enjoy the dashboard, it helps me keep track knowing what emails have been sent and what emails I have yet to send. i also appreciate that iContact technology can delete any duplicate people in a contact list. That saves me time from having to go through thousands of people making sure I don't have any duplicates. My customer support is also amazing. My iContact rep. is always so good about getting back to me when I have questions or concerns.

改善してほしい点:

Sometimes when I am creating a contact list in iContact, I have several excel sheets I need to upload to that one contact list...iContact doesn't let me select multiple excel sheets to upload at once, I have to do one at a time which takes a lot of extra time for me to do. I also wish I could delete more than one contact list at once. On the "upload contact" box, I want to be able to see the whole title of my contact list. Sometimes iContact cuts off my list title if it's too long, I would like to see the whole title...

iContactからの返信

6 年前

Hi Lauren! We sincerely appreciate you taking the time to provide this feedback. Our support team loves helping companies like HireLive who make such a tremendous positive impact. As for the concerns you raised about list uploading, we are taking all product improvement comments very seriously and are working to continually improve our product. We currently do allow you to have 5 concurrent uploads at any given time, but you must start the uploads one at a time. And you are correct, we cannot upload multiple sheets from one excel file. We have noted this potential feature, along with multiple list deletion, and title expansion ¿ and we realize its importance. Thank you again and have a great day!

James
アメリカのDirector Information & Communication Technology
非営利団体運営, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Good solid Email Marketing Product

5.0 9 か月前

製品を使ってみた感想: We had great support from our account managers (3 of them over almost 15 years) and it met our email marketing needs very well.

良いポイント:

We were able to deploy this to over 200 offices around the country and recommended it to many of our international organizations. We could manage all those accounts from a central office and deploy centrally designed email templates to all our offices. We could easily segment data to target email marketing.

改善してほしい点:

The most challenging situation we encountered was we had to split our 200+ accounts into two separate enterprise level accounts, making us have to login to each one separately to locate and update certain things from our central office. I don't believe this is really an issue any longer with the product, but we encountered some issue early on they felt would be handled by splitting into two. It just made management of the whole account structure more challenging.

iContactからの返信

8 か月前

Thank you very much for the great review. We appreciate your works and having you as a customer!

Esther
アメリカのHead Operations and Sales
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

iContact Review by Head Operations & Sales

5.0 2 か月前 新着

良いポイント:

I am able to create, customize and send high volume outbound marketing emails with iContact.

改善してほしい点:

It has been way too good that I have never come across any challenge.

認証済みレビュアー
認証済みLinkedInユーザー
, 11~50人規模の会社
使用期間: 2年以上
投稿経路

I've used iContact for the last five years.

3.0 6 年前

良いポイント:

iContact is a low cost solution for basic email marketing. You have access to a strategic advisor. My strategic advisor always provides thorough answers and/or solutions when requested. iContact offers automation with workflows that are easy and quick to build. The user interface is easy to understand.

改善してほしい点:

The response time to fix API issues can be slow. iContact does not offer a post unsubscribe survey. I'm not able to download user profile information when exporting email send statistics - this is important for me when I want to do a quick analysis on my data.

iContactからの返信

6 年前

Thank you very much for being a long time iContact customer! We are happy to hear that you have been able to quickly and easily design automations with workflows using your iContact Pro account. We like this feature so much we plan to make it available to all iContact accounts. Thank you as well for your feedback, particularly about adding a post unsubscribe survey. This is being shared with our Product Management team so that it can be reviewed for possible updates in a future release.

Var
アメリカのVice President, Sales and Marketing
経営コンサルティング, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

icontact rev

4.0 3 か月前

製品を使ってみた感想: It is a good product, easy to use, user friendly and allows us flexibility to do most things,

良いポイント:

Ease in using the product - launching, etc., maybe we hasve been tamed to use this product and have gotten used to it; maybe there are other better products on the market, but the fear, cost, time of leaving icontact to explore another one, shudders me.

改善してほしい点:

Customer contact support, working remotely, not that very interested in helping.

Bradley
カナダのMarketing Manager
食品、飲料, 11~50人規模の会社
使用期間: 2年以上
投稿経路

A more frugal and efficient option than other competitive offerings.

4.0 7 か月前

製品を使ってみた感想: Good (cheaper) alternative option for email campaigns over competitors.

良いポイント:

Ease-of-use, template design (copy/paste) was simple and straightforward, email/lead file management was easy, and good customer support.

改善してほしい点:

Ability to change/edit existing templates required extra support.

iContactからの返信

7 か月前

Thank you for the great review. Glad you were able to get the support you needed. I can provide the product team with feedback if you can provide more detail around your experience.

Karen
アメリカのConsultant
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Works great for us

4.0 4 年前

製品を使ってみた感想: We've had to contact support a couple of times and they have been helpful. The level we purchased isn't a comprehensive marketing solution. But we came back to it after having trouble with ClickDimensions, it actually works better.

良いポイント:

When I want to send out an email, I go into my list of prior emails, make changes, and send. It's very easy. It has all of the functionality we need for sending out bulk emails.

改善してほしい点:

The editor is a bit clunky. It does take a bit of time to create a new email format. Sometimes it doesn't behave like it is supposed to. But once you save that new format you can use it over and over.

iContactからの返信

4 年前

Hello Karen, Thank you for taking the time to leave this detailed feedback for us, we greatly appreciate it! All the best, Carlos, Customer Marketing Manager

Ram
アメリカのChief of Party
建設, 201~500人規模の会社
使用期間: 2年以上
投稿経路

iContact issa Robust Email Marketing Automation Program

5.0 2 か月前 新着

良いポイント:

iContact offers a lot of free templates that makes it easy to create and customize marketing emails.

改善してほしい点:

Everything I perform with iContact suits my needs.

Perez
アメリカのSales Manager
自動車, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

iContact Is a Powerful Email Marketing Tool

5.0 先月 新着

良いポイント:

This email marketing system is so reliable. I like the efficient features of iContact.

改善してほしい点:

iContact does not have downsides. iContact is amazing.

Pankaj
インドのSupply Chain Officer
建築資材, 5,001~10,000人規模の会社
使用期間: 6~12か月
投稿経路

Wonderful contact management

5.0 先月 新着

良いポイント:

iContact really helps in maintainin contacts for survey and marketing purposes.

改善してほしい点:

I am very happy with all the features of iContact

Doug
アメリカのCommunications Consultant
デザイン, 自営業
使用期間: 2年以上
投稿経路

We find iContact always exceeds our expectations, really! Friendly folks, easy to use, inexpensive.

5.0 6 年前

製品を使ってみた感想: It makes my life loads easier. I can use my graphic design abilities to make eye catching emails and that intrigues people which leads them to want more information about our church. I can whip up an email in less than half the time it took prior to contracting with iContact. Also, being able to call customer support and rarely have to be on hold is a benefit along with the support coming from people who are easy to talk to, who converse as real people rather sounding mawkish.

良いポイント:

The flexibility and ease involved to create stunning emails - in our case, weekly church eNews; monthly newsletter and special announcements. The new web site was a major thrust forward in our ability to look loads more professional and that draws visitors to our doors. The customer support team are friendly, down-to-earth and never sound like they are reading from a script. They listen well, explain what the problem may be, find solutions and even work-arounds to achieve what we want to produce. They welcome suggestions to improve the site. As with any shift in process, it took a bit to grasp the new site, but it was well worth it, especially that we knew we could reach out for support where truly no question was too dumb. The features are easy to manipulate, and the ease to populate our emails on social media was a real benefit for us. Congregations, by definition, need to be thrifty with funds and iContact still remains our best value for what we get, and we do comparison pricing on an annual basis. Result? We've been with iContact for 8 years and they still are our choice.

改善してほしい点:

We would welcome and make use of a larger variety of templates if they were available. Currently templates favor clients who are in the sales market. This challenges us to be creative in modifying a beautiful template from sales to event promotion. More templates for the non-profit and religious clients would, frankly, be a blessing.

iContactからの返信

6 年前

Hello Doug. We are so excited that you have been an iContact customer over the last 8 years. It makes us happy to hear that you have been able to create more professional emails with iContact in half the time! Thank you for your feedback about adding more templates as well. As you mentioned we are always open to suggestions for improvement, and will pass your comments along to our Product Management team for possible updates in a future release.

Brent
アメリカのCommunications Manager
使用期間: 2年以上
投稿経路

Our organization has been with I-Contact for 8 years-we love the impact of the communications!

5.0 6 年前

良いポイント:

We LOVE the new Dashboard, updated templates, and the functionality/features during message composition. During the last several years, I-Contact updated the above features, but before doing so asked the CUSTOMER how they could improve their systems. This feedback was definitely taken into consideration as you could so them reflected in the updates. Since then, I-Contact continues to improve the platform with new templates/functions that add to the impact of each individual message. They are a SOLID email marketing solution for companies big and small. There price is in some cases lower than their competitors while offering the majority of the same features. Third, we have been extremely impressed with the level of customer service provided by their team. If you ever have an issue, they are quick to address and provide a solution!

改善してほしい点:

Only 2 areas where we would like to see improvement. More connectivity options with other services/websites in order to be able to export/upload new contact information. Also, a more seamless mobile app that would allow for managing of content/messages. Also, consistent, new email templates added to reflect more types of communications: SAVE THE DATE, EVENT ANNOUNCEMENTS, NEWS UPDATES, etc.

iContactからの返信

6 年前

Hi Brent. Thank you so much for being a long time iContact customer of 8 years! We are so pleased to hear that you love the upgrades we've made over the last few years. We believe that customer feedback is an extremely important tool in creating a better product, and will continue to reflect this feedback in future releases. Speaking of which, the feedback you provided is absolutely something that we will pass along to the Product Management team so that it can be reviewed for potential changes. The good news is that we are currently looking into integrating with other services and sites that will allow our customers even more options for bringing data into their iContact accounts.

Nancy
アメリカのBusiness Development Manager
マーケティング、広告, 51~200人規模の会社
使用期間: 2年以上
投稿経路

I have been using I contacts for four years. It was an easy tool to learn and great for marketing.

4.0 6 年前

製品を使ってみた感想: This is the main tool I use to do internet marketing to my contact list of more than 3000 clients.

良いポイント:

I can set up email blasts in advance. When I go on vacation, I set up 3 or 4 email blasts in advance that will go out as scheduled! The advance tier customer service is super helpful and easy to get in contact with. I give this company 5 stars on customer support.

改善してほしい点:

With the latest revisions made, I have fewer critiques. Adding an image can be a little time consuming because jpgs need to be resized to no more than 200 kb. The spell check is a little time consuming. I typically cut and paste all my text into word to look for spelling errors. It's a bit quicker.

iContactからの返信

6 年前

Hi Nancy. It's great to hear that you are using our email scheduling feature! This lets you get everything set up ahead of time so that you don't have to be logged in for the actual sending. We appreciate the feedback about resizing images to 200 kb. We understand that this can take a bit more time. Our goal is to ensure as many of your emails reach inboxes as possible. One way to do that is to ensure image sizes remain small so that messages are not seen as possible spam. We are happy to look further into this to try and speed up the process in a future release. Thank you for being our customer!

Collin
アメリカのEnterprise Account Executive
情報技術、情報サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Email Marketing Optimization Program

4.0 昨年

製品を使ってみた感想: iContact allows me to save time by creating personalized emails for marketing via drag and drop.

良いポイント:

iContact streamlines the entire process of email marketing by allowing me to create and send high volume personalized marketing emails.

改善してほしい点:

iContact mobile application has deficiencies in features compared to it’s cloud based solution for mobile and PC.

iContactからの返信

昨年

Thank you for the great review! We will be sure to share your feedback with our team.

Karen
アメリカのDirector, Operations & Communications
非営利団体運営, 2~10人規模の会社
使用期間: 2年以上
投稿経路

iContact allows me to engage members and others to get information out fast!

5.0 6 年前

製品を使ってみた感想: Lots of functionality in communicating with our member base as well as our broader base of contacts. Keeps us in front of those we are targeting with our information.

良いポイント:

I like the ease of selecting all or just some contact lists for individualized messages. Formatting is easy, and you can switch seamlessly between HTML and Design mode while working on your message. Customer service has always been very responsive anytime I have had a problem or question.

改善してほしい点:

The one thing I wish I could do is edit images within the document if the sizing is not quite right. If they can ever get this functionality going, it will be perfect!

iContactからの返信

6 年前

Hi Karen. Thank you for your review. We're so happy that we're meeting business needs, whether it's with our email editor, list management or even customer support. Providing an exceptional customer experience is our team's primary goal. We also appreciate the feedback around image resizing. We're constantly evolving the platform, so we will keep this feedback top of mind. Thanks for being such a loyal customer!

Nichole
アメリカのDigital Marketing Specialist
使用期間: 1年以上
投稿経路

A great platform to engage with customers and plays a key role in any marketing strategy

4.0 6 年前

良いポイント:

The software has come a long way from its earlier stages. The editor is VERY user friendly, but of course has its quirks just like any email software. iContact has worked the best for us, and given us the ability to create an email marketing strategy that is fine tuned to our audience and what they respond to. There is a lot of flexibility and functions that make this product easily tailored to your specific needs as a brand or business. One of our favorite things though, is the support team and specifically our own specialist that has an answer for every problem. He has gone above and beyond to make our experience as smooth and effective as possible.

改善してほしい点:

As we mentioned, there are quirks with any email software. In particular there are some design/layout functionalities in the new editor that sometimes don't line up just right - or at least don't give us the full access to configure the email certain ways. But we always find an alternative way to make it work.

iContactからの返信

6 年前

Hi Nichole! Thank you for your review! We're thrilled to hear that you're liking the new email editor and we have so much more to come in 2018. As you mentioned, we have a fantastic support and services team who are always eager to help in any way they can, including taking any feedback on quirks or enhancement requests and passing it along to the product and development team. Please feel free to reach out to your specialist with specifics - we're always doing our best to improve based on customer feedback.

Robert
アメリカのGraphic Designer
グラフィックデザイン, 自営業
使用期間: 2年以上
投稿経路

検討した類似製品:

As Easy as using a DND Website Builder

5.0 3 年前

製品を使ってみた感想: iContact wasn't the best email campaign manager when I fist started using it several years ago, but it has since developed into a great program that is equal to its competitors in every feature that I utilize.

良いポイント:

The new templates are super easy to use and make for very easy team collaboration, even when members of a team are very inexperienced with iContact.

改善してほしい点:

iContact doesn't have the name recognition that Constant Contact has or even Wordpress to some extent. Thus, I do run into problems trying to convince others that iContact works just as well (and in some cases, better) than those others.

Peg
アメリカのChurch Administrator
使用期間: 2年以上
投稿経路

Ease of use. Some flexibility loss with change of software.

5.0 6 年前

良いポイント:

Rapid distribution is helpful, particularly when time is of the essence- as in an announcement that is time sensitive.

改善してほしい点:

Limited framework of colors, boxes, etc. The former software had more flexibility in layout. When the changeover was made, the help desk was booked a week out.

iContactからの返信

6 年前

Hi Peg, Thank you so much for taking the time to write this review! It's great to know that iContact has been able to help by sending out your time sensitive emails. We appreciate your feedback about our new email editor as well. We know how valuable your time can be, and are always looking for ways to make creating your message a smoother process. I also noticed that you are a non-profit organization in North Carolina. To help do our part we've decided to offer free accounts to non-profits in our area. I've adjusted your account so that on your next renewal you will convert over to a 10,000 subscriber account at no charge. I hope that this helps, and please let us know if you have any other questions along the way!

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Amazing and feature-rich

5.0 6 年前

製品を使ってみた感想: iContact is great in terms of features, customer support, and ease of use. If you can afford it, go for it. It will eventually pay off.

良いポイント:

I have been using iContact for over 3 years now and never had any major issues with them. Email marketing gets a whole lot easier with iContact's features and amazing tools. The best thing about iContact is the ease of use. You can get started without any training. They have kept things simple, user-friendly, and their interface is top-notch. Drag-and-drop builder is another reason why its hard to switch to other email marketing services. I have tried drag-and-drop email builders of other email marketing services as well (GetResponse, MailChimpl, Mailerlite, etc.) but I personally find iContact the best in the game. Subscriber management and ability to segment subscribers based on multiple variables is another advantage that has always helped me in understanding my subscribers and sending them relevant emails.

改善してほしい点:

My only concern is price. It is expensive as compared to other email marketing services. Additionally, they don't have any free plan. Most of their competitors have like MailChimp and mailerlite.

Karen
アメリカのExec. Director & COO
イベント企画運営, 2~10人規模の会社
使用期間: 2年以上
投稿経路

This is a wonderful platform which we have used for many years.

5.0 7 年前

製品を使ってみた感想: Ability to reach our contacts regularly.

良いポイント:

Very easy to use and great customer support! They have helped us improve our email deliveries and upgrade our image, including our social media presence.

改善してほしい点:

They do upgrade routinely and it takes a little time to get used to the changes. Even then, support helped us with it.

iContactからの返信

6 年前

Hi Karen! We sincerely appreciate you taking the time to provide this valuable feedback. We truly believe that our success is deeply connected with the success of our customers, so we are happy to hear that our team has been there when you needed them. We are always ecstatic to help companies like Directors Roundtable who provide deep, actionable insight across the country. Thank you for letting us know about the upgrade process, we are always looking to make our experience seamless, and we will look into making the upgrade experience even easier for you and others. Have a great day and thank you for your time!

Barbara
ペルーのMarketing Manager
航空会社/航空産業, 11~50人規模の会社
使用期間: 2年以上
投稿経路

It was a very helpful tool, especially when they change the UX features.

5.0 6 年前

製品を使ってみた感想: It's cheap, neat, it's easy to use and gets the job done! When we used we could create a large and high-quality database of clients. We could also manage a lot of email marketing campaign with a large number of people with personalized content, and the ROI was huge.

良いポイント:

It's really cheap, easy to use and it works with no problems at all. We had it for almost 3 years and never experienced an error, bug or anything else that could have resulted in a bad case scenario for us. Also, the customer support team is really kind and considerate.

改善してほしい点:

It doesn't have too much space for customization, and the templates are kinda plain. Also, the new interface was really delayed in comparison to its competition that already had drag an drop customization and a large number of quality templates. It also lacks quality analytics reports (it's really basic) and it's short of integrations with some CRMs.

iContactからの返信

6 年前

Hi Barbara. Thank you for your review! We're happy to hear that we've delivered value with our reliability and ease-of use. Our team takes a lot of pride in helping customers succeed. We also appreciate your suggestions around analytics and CRM integrations. We're constantly looking for ways to evolve our platform, so we will keep your feedback top of mind. Thanks!

olga
アメリカのowner
美術、工芸, 自営業
使用期間: 2年以上
投稿経路

great tool for business marketing

5.0 2 年前

良いポイント:

easy to use, keeping changes without saving

改善してほしい点:

not enough options (template),not available report of users who opened or not . It would be helpful to have option of 6 month inactivity to easy remove inactive accounts. Also you count one person as 2 or 3 if i put it to different lists. It's the same email and should be counted as 1.

iContactからの返信

2 年前

Olga, Thank you for the review. In reading your comments, we will be adding more templates and you can use segments to see inactive contacts! Contact support and they can assist there. Also, it seems that you may not be on one of our newer plans which works on total contacts and not subscribers! This will help with your limits. Contact us and we can help!

Donna
アメリカのMarketing
使用期間: 1年以上
投稿経路

iContact Support is the best! I Our rep. is there anytime I or a store have a question or a need.

5.0 6 年前

良いポイント:

I love the new functionality! the drag and drop makes creating a new email simple and easy which is great since some store owners are not technically savvy. I can't wait for the next release of software.

改善してほしい点:

The reporting could be more robust instead of a list of every person that clicked, I would like to see the link with the number of clicks and be able to click on the number to see who clicked. The dashboard would be easier to view if it was set up as rows so you can see more than 3 campaigns. In addition to have the ability to copy a campaign from the dashboard instead of having to go into Emails > Sent. When trying to change the font color, the theme colors show, but not any standard colors. So when you want to change the font to black, you have to go into the color chart to select black. As with any software, it has it's qwerks, but it's nice to now that iContact is actively enhancing the software.

iContactからの返信

6 年前

Hi Donna! We are glad to hear that you have been enjoying our new drag and drop editor. This makes creating professional emails easier than ever! Thank you as well for your feedback, particularly about the Dashboard. The good news is that we are in the process of designing an updated version of the Dashboard. We are happy to take your notes into account as we work to make the best possible design decisions for our customers.

Brynn
アメリカのMarketing Associate
マーケティング、広告, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Great for Email Marketing

4.0 4 年前

製品を使ってみた感想: Overall, iContact is great for sending our mass emails to our guests and we will continue to use for years to come.

良いポイント:

iContact is great for companies who need to send out mass emails to their guests and customers. It's fairly easy to learn and has a variety of different features to use.

改善してほしい点:

The one main con for this software is that it loads very slow. If you are looking to draft and email, it takes about 3 minutes for the landing page to load. 3 minutes might not seem that long, but when you have to draft numerous emails, it adds up.

iContactからの返信

4 年前

Hello Brynn, Thank you for taking the time to leave some feedback for us, we greatly appreciate it. We will most definitely go over the items that you raised here. All the best, Carlos, Customer Marketing Manager

Calley
Calley
アメリカのMarketing Director
認証済みLinkedInユーザー
アパレル、ファッション
使用期間: 2年以上
投稿経路

Great email marketing platform and amazing customer service!

5.0 7 年前

製品を使ってみた感想: Ability to reach our customers in a professional manner and it's super easy to use!

良いポイント:

iContact is very user friendly and doesn't require a designer or software engineer to use. Even the most basic WYSIWYG editor will allow you to customize emails your clients will want to read. Their design services are speedy and professional. Using their premium platform includes monthly customer support calls and services. The ROI is measurable and positive for our business.

改善してほしい点:

I wish we were able to integrate iContact with our shopping cart (3dcart) but it's not a friendly API. Otherwise we've been very happy with iContact.

iContactからの返信

6 年前

Thank you for reviewing iContact. We're glad to hear that you're seeing measurable ROI from engaging with our Premium Services team.  Last year, iContact Premier clients saw, on average, 41% higher open rates and 63% higher click-through rates than similar-sized clients without services ¿ while also seeing a marked improvement in deliverability and inbox placement. It pays to have the help! And we appreciate the feedback re our API - we've passed it along to our product team, and wanted to let you know that we have integration enhancements as a key component of our 2018 roadmap.