キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

NextGen Officeとは

NextGen Healthcareでは、専任のサポートとプロフェッショナルなサービスの付いた受賞歴のあるソリューションを外来診療に提供しています。

NextGen Officeの製品詳細

良いポイント:

Their advantage is that it is built for cloud from ground up. It has extensive proprietary APIs and open FHIR integration for interop.

改善してほしい点:

The pricing is based on a per physician basis. If you have a provider leave your practice/company, you are not allowed to terminate prior to your next renewal date.

NextGen Officeの評価

評価ポイント

使いやすさ
3.9
カスタマーサービス
4.0
機能
3.9
価格の妥当性
3.8

おすすめ度

7.4/10

NextGen Officeの総合評価は4.0/5です。 (キャプテラに寄せられた1,262件のレビューより集計)。

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レビューを絞り込む (1,262件)

JACQUE
JACQUE
medical assistant
認証済みLinkedInユーザー
医療業務, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Not the best but not the worse

3.0 4 年前
動画プレイヤーで日本語字幕を表示できます
Omar
Omar
エジプトのIT Manager
認証済みLinkedInユーザー
病院、ヘルスケア, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

A Perfect NextGen Solution for Small Independent Practices

5.0 11 か月前

製品を使ってみた感想: It is a great addition for our small independent polyclinic and we are quite happy with how it has increased our productivity.

良いポイント:

What is most prominent is a User friendly design focused on registering the patient and updating his status.Hassle free alert system with analytics designed for all types of procedures.Support for the program is strictly within the US and they offer hands on authentic support.

改善してほしい点:

It was overwhelming the redundant amount of features they have available which may take a while to sift through and fully adapt.It is not very customizable and felt a little flimsy in that department.

Angela
アメリカのOffice Manager Medical Assistant
病院、ヘルスケア, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Ease of Use

4.0 4 週間前 新着

良いポイント:

Nextgen is user friendly and easy to navigate. I have used other systems and this by far was the easiest to use.

改善してほしい点:

The review of systems that we ask questions are not very customizable.

認証済みレビュアー
認証済みLinkedInユーザー
医療業務, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

NextGen Review

3.0 3 週間前 新着

良いポイント:

The ease of checking eligibility and benefits, although not all insurances that our doctors are in-network with are in NextGen but I think they can do better to add them in.

改善してほしい点:

I hated it at first since it was too old school for me. The visual appearance made it old school and kind of boring, but eventually, I got the hang of it. I also feel like its slower than the other EMRs out there.

Rupa
英国のQuality Engineer
病院、ヘルスケア, 51~200人規模の会社
使用期間: 1年以上
投稿経路

An excellent EHR tool that makes patient management and care management very easy

4.0 2 週間前 新着

製品を使ってみた感想: Overall its a nice and easy to use tool. Support is great and very prompt.

良いポイント:

It has billing and has support for medicare and medicaid. It also has different templates for different conditions which makes management easier.

改善してほしい点:

The management pages are pretty cumbersome to setup. Once that is done its easy to use

erin
アメリカのpTIENT RESOLUTION EXPERT
病院、ヘルスケア, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Next gen is a wonderful tool for the office and for customer service personnel to use.

5.0 3 週間前 新着

良いポイント:

The real time updating is amazing a patient can call right away with questions and we can get the answers.

改善してほしい点:

I really do not have a negative. I enjo9y this product.

Tracy
アメリカのNurse Practitioner
医療業務, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Disappointed

3.0 昨年

製品を使ってみた感想: Overall I'm disappointed and it seems overpriced. I like the custom forms, knowledge database, and templates. I am comfortable with technology and know with a little work the software could be better but I don't think anyone cares. Tech support is slow and you must log into a web site to post issues so you need to log back in to find a response. If it weren't so difficult to change, I would but don't want to go through it again.

良いポイント:

Support/Training Access. Almost anything you might have questions about is available in the knowledge database. The interactive training videos are very helpful.Custom Forms. Adding custom forms is easy.Visit Templates. It allows one to save common visit notes.

改善してほしい点:

Inaccurate error messages. For example, if a patient's address is not entered and you try to send a prescription, it gives an error message about the sig. It took forever for me to realize why this happened. Reported but support did not correct or seem to care.Tech support. To request a new feature/additional service, you must contact the sales rep. I wanted 4 months for a response to adding a second lab.Radiology orders. To order tests I must go into the admin area and add the test with the CPT code the first time. The tests aren't built in during setup so ordering a test you haven't ordered before is time consuming. The longer you use it the better it is but these should be built into the system.New patient. When adding a new patient, if they have a family member already registered with the same insurance, it forces you to use the existing profile and this doesn't always work so you are forced to start over. Claims. The process is time consuming. Inconsistent fields. For example, the date field on one form allows one to type in the date and automatically advances to the next field but on other forms one needs to tab from month to date, on anther a form pops up and you must click the month, day and year.

Tina
Tina
アメリカのOffice Manager
認証済みLinkedInユーザー
医療業務, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Pros and Cons

3.0 3 年前

製品を使ってみた感想: The only thing that it really solved is my doctor can dictate his note into the system the way he wanted to. But as far as the PM side, I would not choose this software again. It's not streamlined or user friendly as the demo's show and through training.

良いポイント:

I purchased this software a little over a year ago and I still struggle with it from the PM side. The EHR side I do not work with a lot personally but my staff and doctors seem to like it pretty good. The scheduler is easy to read. Billing has a lot ways to track denials, rejections etc.

改善してほしい点:

There are a lot of things that could be improved with the billing side. So many steps to make any corrections with payment postings. Constantly have to go from keyboard to clicking with the mouse instead of just clicking the "enter" key. May seem trivial but it does interrupt the stream of things.

Muhammad
南アフリカのMedical Doctor
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 10,000+人規模の会社
使用期間: 無料トライアル
投稿経路

Excellent for small to medium size systems

4.0 3 週間前 新着

良いポイント:

Highly customisable options, standard EMR and practice management options. Provides a decent option.

改善してほしい点:

Convoluted method of customisation, when they demonstrate it to you, it appears to be much easier but you are responsible for doing all the work and setting up.

jackoe
アメリカのOwner
認証済みLinkedInユーザー
美術、工芸, 自営業
使用期間: 無料トライアル
投稿経路

Really good health charting

5.0 4 週間前 新着

良いポイント:

I liked that they helped me get my medical chart set up.

改善してほしい点:

Not one thing is a con about nextgen, i really like them.

Brandi
アメリカのMedical biller
医療業務, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Starting to feel outdated

4.0 3 週間前 新着

良いポイント:

Navigation is pretty simple to learn and training is easy.

改善してほしい点:

The program is starting to feel a bit outdated in comparison to other programs used.

Afshin
アメリカのMD, MBA
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Difficult EMR to use, even more difficult to get rid of - Poor customer service, poor tech support

1.0 5 年前

製品を使ってみた感想: Do your research before purchasing this EMR, because once you sign up with them, it is very difficult to get rid of it. They make it very difficult to sever the ties with them, and costly to obtain your patients' records and will continue to charge you if you have authorized them to withdraw the monthly subscription from your credit card, which might be related to the lack of communication between their different departments, but nevertheless amounts to harassment and lots of time wasted disputing those withdrawals with your bank.
I also got charged twice in 1 month last year, and still waiting for a response from their accounting department to get a refund for the overcharge (despite multiple emails)
If you use their efax service, make sure you get a list of efaxes you have received to verify the overage fees they charge you (so far they have not sent me the list of efaxes and continue to charge me for overage each month despite the fact I have canceled my services)

良いポイント:

My biller felt the practice management/billing side of meditouch/NextGen office was about average but the issues with the EMR made this product impossible and ended up switching EMR

改善してほしい点:

I started my subscription with meditouch/Health fusion, later changed name to NextGen office. The software is a billing platform with an EMR tacked on to it. I had used various EMRs during residency and in a group practice and this is the absolute worst product, most rigid software with lots of clicks and not user-friendly. Just reviewing a lab result is a hassle, needing to go in and out of the chart note, with numerous clicks in between. On several occasions, I noticed Meditouch glitching and chart associated with the labs belonged to another patient, therefore had to double check all the time, an issue that I had never encountered with any other EMR (EPIC, Cerner ambulatory, Praxis, even NextGen Enterprise etc.) Once the sales-person had sold the subscription to me he would not return my phone calls, and customer service was practically non-existent. Eventually got assigned a new contact person who was a lot more responsive but unable to solve any of the product related, customer service related or billing related issues. Eventually, I switched EMR, and canceled my subscription with NextGen and received a confirmation that my services were discontinued, but their billing department continued to charge my credit card on file. Make sure not to sign any authorization for the billing department to charge your credit card. In order to export my patients' data to my new EMR, NextGen wanted $ 5000. My new EMR (Praxis) transferred the data for a fraction of the price.

Margaret
アメリカ
金融サービス
使用期間: 不明
投稿経路
ソース:SoftwareAdvice

Professional billing service review of this software

2.5 10 年前

良いポイント:

What I like best is that it is cloud-based. I also like that I can scan and upload documents to the patient's chart, and when you pull up a patient, you can pretty much see all the information on your patient regarding demographics, insurance, authorizations, and what is outstanding.

改善してほしい点:

There are many things I do not like about this product. Posting secondary payments is a hassle. You end up having to manually post most of the secondaries because this software gives your claim a new ID each time the claim is submitted. Even if paid by the primary and you create a secondary claim, there's a new claim #. This causes the secondary ERA payment to not know where to post the money. The claim number should stay the same for the life of that claim. Also, they tell you that you can look up the claim easily when posting a secondary claim by doing an advanced search by the patient's name. Most of the time, this is not the case. You end up having to click on multiple pages to find the claim number so you can post the payment. I also am not a fan of the reports and the lack of filtering. Our sales guy told us that the software reports could be customized and if there was a report we wanted, we only had to ask. If there was an enhancement we wanted, we only had to ask. However, I can't even pay for a report or enhancement. When I ask for any enhancement, I am told it is not possible or that it will become part of the list, which never gets looked at apparently. Even the most simple request don't happen. For example, if an authorization is not active any longer, this should not print up on an authorization report forever. This causes the report to become gigantic. They will tell you that you can filter these things out yourself, but that is extremely tedious, especially after using the software over a long period of time and especially if this is a report you need to use every week. Another thing about the reports is that many of them are not live. If you do work today, you can not see what is accurate until the next day. The reports will show you what was what as of close of business yesterday. Also, the salesman told us that they worked with almost every insurance company and therefore we would be able to check claim status, track claims, check eligibility, referrals. This was a large exaggeration. They have maybe five insurance companies that can do 1/2 of that. Customer service is sometimes slow to respond, and they usually don't give very helpful answers when you send a written inquiry. The best thing to do is to call. But even then, they might not be able to help you because what you want, they simply don't have available. Also the fee slips you will have available to use from their system are terrible. The options are very limited, and the font is extremely small and hard to read. I am a billing service, and all of my offices complained. When I asked if the font could be enlarged, I was told no, even though there was much room on the slip that was not used. Training on this software was pretty much train yourself. You are allow three one-hour phone training sessions. You are given a lot of homework to do on your own first. If you can not make your appointment promptly, they will cancel it. If you are at your appointment but waiting on them, that is a different story. You have to do much of the setup with this software on your own, and it is not as simple as they would have you believe, especially exporting data from the old software to the new. They will tell you that if you can use an Excel spreadsheet, you can do it yourself. I had expert Excel spreadsheet staff do this for me, and it took forever to get it done. It was a nightmare and very expensive. This is because there are many requirements that are very vague. They offer pretty much no help. If you have to resubmit a claim multiple times, all the claims get new claim numbers, and the claims you do not want stay in the claim history. This causes what you are looking at to be confusing. Even if you just have to resubmit a claim because the insurance says they do not have it on file, it stays on claim history with a new claim number. Finally, when you have your insurances loaded in your payer list, they do not load with the addresses or phone numbers. You have to do this manually. Even when you do this and you want to print your aging report or work, the report shows without the insurance phone number or address. This is a large inconvenience when working your aging. It is also very hard to separate your insurance companies.

Simone
アメリカのDoctor
医療業務
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

I must be missing something....

1.0 9 年前

良いポイント:

It does have medical diagnostic tools like the Vanderbilt already included as well as an Asthma action plan/Asthma control test and several other questionnaires that are rather necessary in primary care as well as collates the information (i.e you can compare today's Vanderbilt score with their last Vanderbilt score without having to hunt down that note). However, true to NextGen's form, the things that worked really, really well (like having the school physical form be automatically populated with the vaccines), they have somehow succeeded in completely screwing up, making the very, very few good things about NextGen a rapidly diminishing anomaly.

改善してほしい点:

Where do I start??? Having to input data several different locations, it is SLOW and every single thing you want to do has to open a new window (read between the lines and understand that in an already slow program, every page you open has to load) and with all of the windows you open, there's no way to minimize them to go to another screen i.e you can't minimize the medications so that you can review the patient's last lipid panel, TSH, blood pressure, etc. You would have to close the medication module, open the orders module to review the lab then go back to the medication module and open it to make any medication changes. And if you want to make any medication changes or do any documentation at all, you have to have an open encounter and none of the encounters are labelled in any sort of orderly fashion so you have to open each encounter to find out where you put anything (again, think of each page having to load/open and taking 5-10 sec each). Medications: you have to associate a diagnosis with every single medication if you are a provider which is an awesome idea except that if you haven't previously entered that diagnosis, you can't actually save your medication and go back to it, you have to close out of the medication module, enter the diagnosis into the assessment and then go back into the medication module and re-enter all the same information again. Labs: there is no way to save quick phrases or phrases you use frequently so that conveying test results is, on a great day, a lengthy and painful process. Also, if you want to know how your current lab value compares with the previous ones, you have to open up the patient's chart and go into the order module. Entering orders: again, if the proper diagnosis isn't there, you can't save your work and open something quick to pop the diagnosis in, you have to lose all of your orders, "X" out of that screen, open up the assessment screen then go back to whichever area you were in (another lovely thing: everything is separated so putting in lab orders is separate from putting in diagnostic studies which is in a different tab than putting in referrals which is in a different tab than any clinic orders (like toradol, PPD, u/a, etc). Also, if you are ordering any sort of medication to be given in the clinic (like Toradol), if you forget to add that it's a medication, it deletes the order and you have to start all over. Various names depending on the section: sometimes it's filed under Pulmonary, sometimes it's filed under Lung, sometimes it's filed under Respiratory...and the sections aren't in any kind of order either. The routine way physicians document an exam is starting with constitutional and working your way down. Nope. Not in Nextgen. The main page of the physical exam has One Page Exam, then constitutional, then diabetic foot exam, then ears, (separate from) nose/mouth/throat then neck/thyroid then breast (huh????) on down. However, if you open up a quick-note [great concept if it worked but the software doesn't actually recognize anything is in any particular field (i.e. HPI, Physical exam) and ROS doesn't even save...so if you try to calculate the code it always comes up as a 99212)] and you want to modify the exam at all (because if you go into the one page exam and enter anything, because it doesn't actually recognize there is data there, it deletes everything except what you've just entered) you go into the "Additional" tab where the headings are (I kid you not) Neck/Thyroid then Breast then Psych then Ears then Constitutional then Respiratory then Nose/Mouth/Throat then Musculoskeletal then One Page Exam then Cardiovascular then GU then Abdomen the Skin/Hair then Head/Face then Eyes then Lymphatic then Vascular then Extremities then Rectal then Back/Spine then Neurological and on... The ROS starts with Cardiovascular and marches on down to end with Respiratory and then Vascular and one might think it was alphabetical except Reproductive is sandwiched between Immunologic and Metabolic/Endocrine. ROS: Since I brought up the review of systems, let's stop there for a moment. There are not things listed that a patient would say; they start out strong but then in Respiratory they include things like "Known TB exposure" (not really ROS but rather PMH or even HPI) and under Cardiovascular they include "Claudication" (not likely something a patient is going to complain about) and my personal favorite, under the female ROS is "Abnormal Pap smear." While there is the ability to pick "Other," most often the drop down menu that is supplied is a restatement of the things in the first menu so you have to hit escape and just type in your own words (or the patient's words). And on top of all of this, it has the audacity to be glitchy. One of the things it does for me is, even when I've entered an assessment, sometimes it doesn't recognize that it's there and then tells me to enter an assessment...news flash: because of the way the software is set up, you can't enter a plan without an assessment there, so if I got to the screen where I could enter a plan...clearly there's an assessment there...however, you can't argue with a computer... I titled this "I must be missing something" because if you go to their web page, they've got all these awards that they've won, etc and I just don't see how anyone could award them for anything. This software is abysmal at best and, if I leave my current place of employment it will be because of THIS. Not my boss, not the patients, not the money, the EHR. And this was adapted because the Illinois Primary Health Care Group that is over all of the FQHCs thought that this was the best option for Health centers that are taking care of a challenging population who needs things to be easier for them not more challenging. And with this software, I am more likely to miss things that need to be done because EVERYTHING is on a separate page and with 15 minute visits, who has time to do all that with a slow EHR??? Funny thing is, there's an update that may have fixed several of these issues but you can't task anymore so we can't upgrade. That would mean that every time you needed your nurse to do something, you couldn't send it to her, every time you wanted the front desk to schedule something you couldn't send it to them, every time you needed a follow up lab or test ordered, you couldn't send it to anyone to call the patient and do it. So either I'm missing something HUGE or the people who are evaluating NextGen and give it anything better than "Epic FAIL" are either working for the company or involved with someone who works for the company. My new analogy has become: if I did my job as well as they did theirs, I would be in prison for Manslaughter....

Eric
アメリカのDoctor
医療業務
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Just as bad or worse than any other EHR

1.0 8 年前

良いポイント:

communicates with my billing company, but I could just fax a superbill just as easily. does insurance eligibility checks, does eRx (but is often difficult to find the pharmacy unless you know the exact zip code, sometimes doesn't find the pharmacy at all, like Safeway's)

改善してほしい点:

Wow, there is so much not to like... Word searching for ICD10 codes, past medical history and problem lists returns hundreds of search items that have absolutely nothing to do with the words being searched. Also, if you enter the words out of the order in which they would appear, you will never find them. Social History is much more than whether a person drinks alcohol or smokes. There is no way to put in valuable details of a patient's social history and automatically include it in your notes. A lot gets lost by having to adhere to some stupid engineer's formatting. Same with past medical/surgical/obstetric histories-you cant add any valuable details to anything (like which knee was replaced and what happened after their concussion, etc). The charting is so useless that I have given up and gone back to paper charting. I start an encounter just to put my billing through. Health Maintenance: I can't enter that a patient refuses to do a colonoscopy or mammogram. All I can do is "disable" that patient from being counted for meaningful use. Poor formatting: while they tout being iPad friendly, each page has lots of unused space, so there is a lot of scrolling just to enter data or get to the save button (and if you don't press save, you lost it). More poor formatting: entering vitals->information is so spread out that it takes two screens to enter. AND peak flow is on the first screen while height and weight are on the second "additional information" screen. Which is more important? Also watch out for the backspace button, sometimes it works like you would expect, and other places you will get logged out and lose all of what you were doing.

June
アメリカのLPN/nextgen admin
健康、ウェルネス、フィットネス, 51~200人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

9 Years with NextGen

4.0 3 年前

製品を使ってみた感想: NextGen is a robust EHR that seems to offers solutions for all aspects of medical documentation including Practice Management for patient scheduling and billing. They are excellent with keeping up to date with the Regulatory, Prescribing, and Meaningful Use aspects that are required. There are calls and news letters to keep the clients informed of any upcoming changes or updates. No EHR is perfect. All have pro's and con's. We have had the opportunity to change software in the past but after consideration we decided to stay with NextGen for many reasons including cost and meeting our needs. I would recommend this software to others!

良いポイント:

We have been using this product for several years now. After looking at several other EMR's NextGen seems to be more user friendly than others I have seen. There is a lot of "clicking" and navigation to be done to complete a chart but it seems to be the same with all EHR's. NextGen offers recorded trainings, WebEx and onsite trainings to get the most out of the product. Support is quick to return calls when a ticket is opened for technical assistance or if you just need help with a workflow issue. We have integration/interfaces with several other products and all work really well together.

改善してほしい点:

Providers would like to see "more intuitive" templates. There are some templates that you cannot print from that would be of help, for instance the Vital Sign Graph.

Marta
アメリカのPediatrician
医療業務, 2~10人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

Great experience

4.0 5 年前

製品を使ってみた感想: This software is excellent in general, it has freed a lot of my time since I have customized it.

良いポイント:

Once you customize documents, questionnaires, custom forms, physical exam information - it simplifies your work and you can be more efficient. Easy to customize once you learn how - my previous software took me long hours for several months to fix and even then it was not so easy, I had to keep typing additional data for my office notes. Saves time creating paper super-bills ( with my previous software I had to do it manually for every patient, then give it to the biller to post it), here once you close your note, the claim is actually ready to post... faster payments. The chief complaint has many set up questionnaires that are easy to use by staff and helps the health provider to quickly review the concerns, facilitates the interview, simplify the provider's work. Billing - has many ways to see the claims. Recall list for follow ups, blood tests, etc - once you order a test that is a follow up or in your note you document the follow up... automatically show in the recall list. Nice appearance of the finalized progress notes, many of the areas are automatically saving and you do not have to worry about losing your data. At the end of the day, you can review open encounters to make sure you finalized all your notes. Interfaces with labs and vaccine registries are available and work very well. Labs show automatically - there are icons on top of the page that make easy to find labs, tasks, messages, prescription requests, etc.

改善してほしい点:

Unable to see several tabs or pages at once, you need to save and close what you are doing to go some other part of the chart or if you need to open other patient's chart at the same time you are with one patient in the room - same applies for the PM portion and it is time consuming because you can not multitask.

Shirley
金融サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

Not what we were hoping for

2.0 7 年前

製品を使ってみた感想: We have about eight months into this software and are still struggling with very basic issues such as claims not making it to the carrier and reports not functioning to our (or our clients') level of expectation. I cannot report on many fields in the system and despite being told in the beginning that their reporting tool was being enhanced and we could report on individual fields, and spend additional money to export data so we could create our own reports.
Clients are increasingly frustrated with inability to get eligibility checks on many of their common carriers and to get anything much beyond just confirmation of coverage (not outline of actual benefits, etc.) Collections module is clunky and we have not found it to be effective.
On the upside, claims entry is fairly simple, and auto posting is a breeze, as is data entry of patient information.

良いポイント:

Autoposting is fantastic. We find it does it correctly close to 100% of the time. When the system cannot effectively autopost, it "flags" the RA so that you can address it individually. When we initially converted, we found that importing patient demographics was refreshingly simple and something we could do on our own without additional costs. Patient demographics are easy to enter and maintain.

改善してほしい点:

Reporting is completely ineffective. Canned reports don't balance against each other, and it's hard to quantify values. Not much assistance from Customer Service, although they do try to be helpful. EDI process has been nothing short of challenging. From enrollment issues in the beginning to claims submission and follow-up issues, we are finding as we work AR several months later we're still having issues with some of our claims from early on which can't seem to arrive at the payer, despite acceptance confirmation from Healthfusion/ENS. It's costing us hours of time on the phone and lost productivity. We also cannot actually see the acceptance reports and are told we can't have access to those because they're in larger batches, which again creates additional phone calls and work on our part.

Phillip
アメリカ
使用期間: 不明
投稿経路
ソース:SoftwareAdvice
5.0 11 年前

製品を使ってみた感想: I've always been intrigued with the idea of automating as much as possible in the doctor's office. In addition, I am very compulsive about the quality of clinical note that I write. Over the years this has created circumstances where I would get behind on my documentation simply because I didn't have the time to write a quality note until the weekend. I have spent a very large amount of time off work on completing these charts.
I saw MediTouch at a Texas Osteopathic Medical Association meeting and was fascinated with the scope of it's abilities in practice management and medical documentation and the relative simplicity of its use. The reasonableness of the cost was also attractive to me, particularly after going home and calculating the amount of money I spent on printing, mailing, and licensing fees for my checklist medical record system which I was using at the time. I was amazed to find that it saved me $1500.00 a month by a conservative estimation; not to mention improving the accuracy of my insurance filing, and the turnaround time of my payments.
The responsiveness of the people at HealthFusion is also quite good. If there is an issue, there are multiple ways to get in touch - including after-hours emergency contact ability, which I have actually used once on a Sunday night. My problem on that occasion was resolved almost immediately.
Implementation was a major learning curve as we did it on the fly (as we had been encouraged to do), and while this was extremely trying, it did speed the implementation process along quite well. The fact that the training program is on the Internet and easily accessed is quite good; although, as a constructive criticism, the training program actually could benefit the user if it were streamlined and changed from the format of hour-long lectures.
I love walking into the treatment room with an iPad under my arm and not having to leaf through six-inch thick charts to find last year's laboratory work or an x-ray that I need to compare to this year's.
I really love ePrescribing in the patient room to any pharmacy in the country, and knowing a call back will not occur because the pharmacist can't read the prescription. The first year we started using the system, I was on a Mediterranean cruise and refilled some prescriptions using my iPad from a lounge in the ship because I could.
As for my documentation compulsion, I dictate personalization nuances into the available visit templates in MediTouch using Dragon NaturallySpeaking (which I have been training for over 8 years). I walk out of the office with all of my charts done, and all of my insurance claims completed almost every day.

John
アメリカのIT Manager
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

Powerful But Steep Learning Curve

4.0 4 年前

製品を使ってみた感想: NextGen is a very powerful and highly customizable EHR and practice management suite. It is especially handy and speedy if you have it hosted on premise along with a powerful server for SQL. With the right expertise, NextGen can be customized to exactly how you want it to behave. The interface may look a little dated at this point but functionally it is very good. You may also want fairly beefy PCs since the fat client is resource intensive. Having a NG trained expert (or power user) on call/site is extremely helpful as well to get the settings, auto-flow, and templates setup correctly for your practice. NG is really good for medium sized practices as it can handle multiple practices, providers, and specialties all at once. Some setup tasks can be repetitive (and should really be fixed) but once you get familiar with it, and can stomach the licensing costs, NG will serve your practice well as a long term EHR.

良いポイント:

NextGen is vastly powerful and has lots of feature that are either built in or can be added. Good SQL performance. Flexible and customizable.

改善してほしい点:

Steep learning curve, onsite SME highly recommended. Expensive licensing High server and PC requirement to get the best performance

認証済みレビュアー
認証済みLinkedInユーザー
医療業務, 51~200人規模の会社
使用期間: 2年以上
投稿経路

All hat no cattle

3.0 5 年前

製品を使ってみた感想: Support is, for the most part, responsive and diligent. But the reason NextGen was chosen was because it was customizable. As time goes on, NG is moving away from that and toward hard-coded standardization. This makes it much less appealing as its pros begin to be outweighed by the cons.

良いポイント:

The practice management end of NextGen is great. This means consistently good checkin, billing, collections, and AR processes.

改善してほしい点:

EHR tends to become more of a mess as time goes on. Instead of fixing glitches and even critical known issues, with each release comes new features that we didn't ask for.

Denise
アメリカのBilling Lead
医療業務, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Nextgen pros and cons

4.0 5 年前

製品を使ってみた感想: Overall the software is very good for daily charge entry, payment posting, and account managing. We use it daily and it is user friendly, even for brand new people just training. The providers are generally happy with the EHR side and its many features including searching patient training items on the spot.

良いポイント:

It is user friendly when processing charges and posting payments. The auto flow works wonderfully and can be customized to your needs based on our processes in our office. It has a lot of features that makes charge entry easier like rearranging your codes right in the charge screen and accepting the copay at the same time.

改善してほしい点:

My biggest complaint has been and will be the reporting. The process to create a report is fairly simple but all of the options aren't as available as I'd like and tweaking them is next to impossible. There are some reports we just haven't been able to create.

John
アメリカのMD/owner
医療業務, 11~50人規模の会社
使用期間: 1年以上
投稿経路
ソース:SoftwareAdvice

Not as promised.

3.0 6 年前

製品を使ってみた感想: Colleagues, keep looking; I did many hours of research on my final 3 choices, with at least 4 different presentations on MediTouch to myself, my office manager, head nurse and two other providers. Just can't foresee all the glitches, roadblocks, and problems until you buy it and are using it...kind of like the ACA, right Ms. Pelosi? "Let's pass (buy) this bill so we can see what's in it,"

良いポイント:

Easy to modify "template" or document on the fly. Scheduling portion is good. Financial reports are good.

改善してほしい点:

Average customer support, at best. You get passed from person to person, promised call-backs are usually days later than promised, sometimes do not occur at all.. Conversion not as promised. Medications documentation is confusing, redundant, very inefficient. Does NOT autopopulate labs results for tracking over time (cannot look at flowsheets unless you individually enter each result into the flowsheet, which is ridiculously inefficient), yet we were shown examples of lab flowsheets. Lots of problems with their electronic claims submissions. If I could get out of my contract (after 1 year of use now), without paying for the full 3 years I signed up for, I would do it immediately!

Paul
アメリカのDoctor
医療業務
使用期間: 1年以上
投稿経路
ソース:SoftwareAdvice

Clinically Useless. Lost Productivity. Cryptic data entry/retrieval

1.0 8 年前

良いポイント:

The product support was horribly useless. The techs and their supervisors knew very little about the product. The Nextgen system itself is the real problem though. It takes so many clicks to perform the very simplest retrieval of information or data entry. The windows to see information or enter are tiny, 1 cm in height and cannot be adjusted. After a full year, our office of 4 MDs and 3 NPs (all tech competent) were still only able to see 10 patients per 8 hour day, and still spend time after hours to document. Awful. In all honesty, I cannot find one redeeming quality to this EMR, compared to any of the others I've used extensively or on its own.

改善してほしい点:

The answer to the problems were always: "It's being addressed in the next version roll out". This is a half-baked EMR. It's use is a danger to patient care and a real liability. We abandoned it. The system is intended to have the clinician enter all HPI, IMP and Plan by point and click check-boxes. If these are not used, then it does not collect meaningful use data. However, the clinical utility of the text it generates is so generic, so hard to generate, and so cryptic that it is of no use to retrieve the facts of the the case. The only way to enter your thoughts, history or plan is to free text it (in addition to the mandatory point and clicks), doubling your work. It doesn't even have a way to carry over information from past notes HPI or plan, so that it can be easily adjusted.

Anne Marie
使用期間: 不明
投稿経路
ソース:SoftwareAdvice
4.5 11 年前

製品を使ってみた感想: I started using the MediTouch EHR system in the latter part of 2011. I changed over to solo practice of Obstetrics and Gynecology from a group practice and was not eager to have an initial high investment cost to begin a new system. MediTouch was affordable, but also, to my immense pleasure, transferring over from a system that was not only cumbersome but also more costly, I found working with the MediTouch software a delight. (Even more so because it was softer on the pocketbook. The software is really a quality product. Not only that, there are so many continual improvements that it is hard to keep up. Just recently, I discovered the E&M coding tool. Now I can code office visits with confidence knowing that I have all necessary component for the proper code. I was amazed at how often I would think the visit was one code, such as a 99213, only to find that it was actually a higher code. Most often, what I though should be coded as 99213 was actually 99214. And sometimes, it is only a matter of legitimately documenting something that I had reviewed, but had not put in my note (for example, as smoking history or review of sexual history). My staff had a harder time with the change than I did, but now, they too prefer this system. There are some functions that need to flow better from the HealthFusion practice management side to the EHR system, for example, follow up appointment intervals, which cannot be seen on the practice management side, but we have managed fine as it is. When those changes come, I know this system will be unbeatable. I do not think that changing from a paper chart to an EHR system is ever easy. I just finished taking a medical records course, and after learning about chart audits and what are considered deficiencies, I feel confident that with this system, going through such a process would be much less painful. In fact, I think I could approach it with confidence with the MediTouch software. Changing from paper to an electronic charting system is never easy, but with MediTouch, it was well worth it. Since everyone is different, I think everyone will have to find how this software works best for them. For me, I find my charting is now more thorough and complete than ever. And believe it or not, I spend less time charting than I did before!

Alisa
アメリカのContact Lens Technician
病院、ヘルスケア, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Intuitive healthcare emr

5.0 4 年前

製品を使ってみた感想: Scheduling and appointment information works well. Coding is sufficient also

良いポイント:

I like that next fen is intuitive and easy to use for new users. There are multiple tabs and ways of doing things depending on user preferences. Many ophthalmalmic clinics have success with this system

改善してほしい点:

Integration of glasses rx and optical sales would be a nice addition so all patient charting is in one emr system. Currently we use a separate system and it’s not efficient or concise leaving much room for mischarting