キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Tookanとは

Tookanは将来対応型の既製の配送ソフトウェアです。配送業務の合理化に役立ちます。

Tookanの製品詳細

良いポイント:

Overall positive experience and functioning platform.

改善してほしい点:

Barely even works half the time. Today, the map feature stopped working.

Tookanの評価

評価ポイント

使いやすさ
4.3
カスタマーサービス
4.1
機能
4.0
価格の妥当性
4.2

おすすめ度

7.5/10

Tookanの総合評価は4.2/5です。 (キャプテラに寄せられた74件のレビューより集計)。

Tookanを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (74件)

Md Abdul
Md Abdul
バングラデシュのCEO
認証済みLinkedInユーザー
使用期間: 6~12か月
投稿経路

This is an awesome for taxi booking

5.0 7 年前

製品を使ってみた感想: I am benefited very much. I have Taxi service business so I need an online taxi booking software after searching the internet. I got it. I checked that it is a perfect software for online taxi booking and easy getting for customers. I have set up my account very easily. Realy I got a unique software for my online Taxi Business.

良いポイント:

The software is for online Taxi booking. With this software, you can book Taxi anywhere. If there any driver is available for the trip he will knock on your call. This is like UBER. This is called as ubar clone taxi booking software. This is also for a good opportunity for car rental company. The car rental company can use the software from any location of the world.

改善してほしい点:

This is a unique software for Taxi booking. The car rental company will take a part from Tokkan company for using the software. There has a good pricing policy. Any car rental can take them at a little cost. The cost is based on per trip. So if anyone wants to do Taxi service online business, he can take the software from an online download. Also, a driver will download the software and user will download the software from internet. Then everybody will be benefited.

JungleWorksからの返信

3 年前

Thank you so much for sharing your feedback with us

Alex
メキシコのCo-Funder
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great plataform!

5.0 4 年前

製品を使ってみた感想: I use tookan as the point of sale system for my business.

良いポイント:

I like to have my shipping information on a single platform and have quick communication with my client.

改善してほしい点:

Currently I have to manually download the information from the database to connect to other services like datastudio or google sheets.

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us

Brian
アメリカのOwner
食品、飲料, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Tookan User

3.0 2 か月前 新着

良いポイント:

The app is great and easy to use and modern

改善してほしい点:

uploading all the info is frustrating especially if you have pick up and drop off locations because they will be separated as 2 different orders

Pennye
アメリカのCo-Owner
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Routing Software works well

4.0 4 年前

製品を使ってみた感想: excellent

良いポイント:

It's ease of use and the ability to set various filters to scale the routing based on time or distance.

改善してほしい点:

I added the ETA routing but it did not account for traffic when providing the times for arrival.

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us

Mahmoud
カタールのCEO
情報技術、情報サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Incredible team support and perfect software

5.0 5 年前

製品を使ってみた感想: I am having an e-commerce and on-demand delivery company. The software is up to my expectation.

良いポイント:

The company staff are friendly especially [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They have been of great help to my company. The scalability of the software is another good feature though limited.

改善してほしい点:

The price that comes with add on features. If they can provide a subscription based modules with the initial subscription that will be better. The experience with the company depends on the managers you deal with. Initially the previous managers were just doing their duties. However recently I have been dealing with [SENSITIVE CONTENT HIDDEN] who has been a great help ready to answer all questions and help with solutions combining his knowledge and experience of the product. I would say my experience with Tookan has been great since he has been my direct contact

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Tookan Review

5.0 3 年前

製品を使ってみた感想: Overall good experience.

良いポイント:

The well designed dashboard, and menus intuitive menu layouts make for easy operations. Role based access allows admins to create teams based on responsibilities. The API

改善してほしい点:

Certain features require more work with the dev team to get working properly. However, the support team does help, as well as the community where you are able to ask questions from experts.

April
April
アメリカのCEO & Founder
認証済みLinkedInユーザー
運輸、トラック、鉄道, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Tookan

3.0 6 年前

製品を使ってみた感想: Works for my needs. I really would like to stay with them if optimization wasn't so expensive as an add on.

良いポイント:

I like that this software is affordable and offers pricing based on number of task or number of team members.

改善してほしい点:

Optimization isn't accurate There is a lot of need to data entry as some of the customers don't auto populate While support is very kind, the timing of when they call is never good. Notifying customers before trying to reach us from an unrecognizable phone # is problematic. To many add-ons in the Marketplace that are duplicating in scope

JungleWorksからの返信

4 年前

Hi. Can you please elaborate further on the issue? We assure you that we are committed to serving you better. Please reach out to us at [email protected]

Karthik
インドのAutomation Developer
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Cost Effective Software

4.0 6 か月前

良いポイント:

Relaible platform for delivering our products.Order tracking is ver easy.It saves time & effort.

改善してほしい点:

Need to improve customer support services. They aren't a flexible customer support.

JungleWorksからの返信

6 か月前

Hi Karthik, we are glad that you like the product and we will work on your feedback.

Adi
マレーシアのOps Intel
使用期間: 6~12か月
投稿経路

Reliable applications. Good value for money

4.0 6 年前

良いポイント:

The applications was easy to use. Although it could went on idle and csv uploading conflicts, it is great if you're looking for the most basic tracking platform out there

改善してほしい点:

The server always have connection issue regionally that may provide last minute headache particularly when one try to get a bulk task uploading (csv)

JungleWorksからの返信

3 年前

Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at [email protected]

Olasupo
ナイジェリアのField Service Manager
エンタテインメント, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Tookan review

4.0 3 年前

良いポイント:

Live tracking of agents and location amd easy dash board

改善してほしい点:

Difficult to get invoice in does not exist

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us.

Sadid
カナダのFounder
運輸、トラック、鉄道, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Horrible for anything useful, OK for a very small business with limited needs

1.0 3 年前

製品を使ってみた感想: It does the job if your needs are veeeery veery basic. Like, you just need to keep a record of deliveries (but you're better off using Excel for record keeping than Tookan). This software is plain old horrible if you're anything bigger than a small business as it is absolutely not reliable and crashes almost all the time, one way or another. Something is always broken for some reason.

良いポイント:

The dashboard, the agent app, and admin app is pretty straightforward. Has a lot of what a very small business might need, very very basic and limited features

改善してほしい点:

Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue. You ask service to help out and they'll "get to it". They say they have stripe integration? Fat lie, it's been upwards of a month and every time they close a ticket, it's barely fixed. I would be happy if it worked even at the bare minimum level, but they can't even do that. If you can't integrate with something, just don't lie, be honest, and say "No we cannot do it" like how Onfleet said they can't. Don't just write on your website that you have all these features and integrations as a way to draw customers in, it pisses off your customers. The booking forms? Barely even works half the time. Today, the map feature stopped working....THE MAP. The most basic thing. I was like okay fine I can at least input my customer's orders in manually, by myself, but I can't even do that when the address field can't recognize an address!!

JungleWorksからの返信

3 年前

Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at [email protected]

認証済みレビュアー
認証済みLinkedInユーザー
消費者サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Please do not waste your time or money

1.0 4 年前

製品を使ってみた感想: Horrible. It was an absolute mistake. Especially if you get [SENSITIVE CONTENT HIDDEN], he is a joke.

良いポイント:

We were on Tookan for the longest time, and I would advise everyone to not waste their time! Tookan was an absolute joke. Don’t waste your time or money with this subpar platform. [SENSITIVE CONTENT HIDDEN] was a joke. [SENSITIVE CONTENT HIDDEN] was horrible. IF YOU’RE LOOKING FOR A SERVICE GO WITH ONFLEET! I cannot stress this enough.

改善してほしい点:

NOTHING. Tookan is an absolute joke of a platform. Absolutely horrible, and the staff/service is a complete joke.

JungleWorksからの返信

4 年前

Hi. Can you please elaborate further on the issue? We assure you that Tookan is not a waste of time and are committed to serving you better. Please reach out to us at [email protected]

Michael
アメリカのCEO & Co-founder
建設, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Great product with amazing support

5.0 4 年前

製品を使ってみた感想: The Tookan team is amazing and the product is very powerful. We have looked at more than a dozen other products and believe Tookan is the best product out there.

良いポイント:

Our most important feature was the ability to white label. We also wanted feature-rich product out of the box that can be customized. Tookan satisfied all of our requirements and the team is amazing.

改善してほしい点:

Our requirements are becoming more complex which will require a significant amount of custom development and dedicated instance. The cost for this will be high, but it will still be much lower than if we were to build our own. Our recommendation would be to allow for more customization regarding the task functionality out of the box. Offering different templates for the agent app would be cool too.

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us

Samih
カナダのFounder
物流、サプライチェーン, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Best App for deliveries business

5.0 4 年前

製品を使ってみた感想: I have better control over my deliveries and better customer satisfaction

良いポイント:

What I really appreciated was the fact that I could buy and whitelabel. In addition all the available functions are not really necessary in my case but I had to add more and they did. The level of customer service is very high. They often call to see if everything is going well and if I had any bugs.

改善してほしい点:

Nothing for now a part some delay sometimes when you need to add some feature.. but it's something normal

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us

Lisa
アメリカのCEO
食品、飲料, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Best Routing Software for My Business

5.0 4 年前

製品を使ってみた感想: I've made various suggestions to them as I have used the program and they have made improvements for options we have needed.

良いポイント:

I really like the route optimization, the batch upload and the drag and drop of the stops in this program.

改善してほしい点:

I would really love to be able to export a hard copy of my driver's route for them to have in the vehicle with them.

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us

Kristi
アメリカのOwner
運輸、トラック、鉄道, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great Software

5.0 5 年前

製品を使ってみた感想: Overall, the software has been great to use and the customer service has been helpful.

良いポイント:

The software is super easy to use on the administrative/dispatch and driver interfaces. I also like the notifications that can be sent to customers keeping them abreast of the location of our drivers.

改善してほしい点:

The software can be slow to update times during daylight savings time. I also wish we could have multiple notifications based on company needs.

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us.

Diogo
ブラジルのCEO
物流、サプライチェーン, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Very satisfied

5.0 3 年前

製品を使ってみた感想: For me is the best option in market.

良いポイント:

My experience with the software is pretty good. We are working together for more than 10 months and the results are doing great. The software is complete and very well developed , but the most important and what we must value is the support given. The people around the platform are amazing and we feel like we are in same team. In Venuxx we feel that people from tookan team think as Venuxx’s owners too - and this is very hard to find these days

改善してほしい点:

- There are no many customizations as we wanted. - The customizations are little expensive

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us

Milind
インドのCEO
消費者サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Better than the Best

5.0 8 年前

製品を使ってみた感想: We, at HUMhain Services, have been using Tookan since our very inception and it has been rewarding ever since. The tech support and the software itself is amazing and has let our business grow at 2x the speed it would have without it. Tookan allows you to start your on-demand business right away without worrying about the time and costs it's gonna take if you plan to build your technology. Tookan has allowed us to focus more on our business strategies and has offered enough flexibility to expand, and change it with the rapidly changing business environment. I highly recommend Tookan to anyone that is already running an on-demand service, or even plans to do so.

良いポイント:

The flexibility and ease of operations

改善してほしい点:

.

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us.

Ahmad
アメリカのOwner
飲食店, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Does the job with no issues

5.0 5 年前

製品を使ってみた感想: Exactly what we wanted... a platform to get the job done with no issues. I hardly had any questions or any contact with Tookan since we made the decision to join. We have the service integrated with our restaurant ordering system. Everything is straightforward and smooth: Drivers sign up, order assignment, and delivery. The manager and the driver app are reliable and easy to use. Again no issues here. I would defiantly recommend the service to others

良いポイント:

friendly, functional, smooth and reliable. Pricing is suitable for all sizes including small businesses and startups.

改善してほしい点:

I have nothing to complain about. All is well and as expected so far.

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us

James
英国のManager/owner
食品、飲料, 2~10人規模の会社
使用期間: 2年以上
投稿経路

What's gone wrong?

3.0 昨年

製品を使ってみた感想: No issues for over 3 years now tookan manager is not working on 4 different Samsung devices.

良いポイント:

Used to worrk well and was easy to use.

改善してほしい点:

Not working as it should and no contact from tookan support.

Miguel
メキシコのBusiness Development Mngr
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

ood app for the price you pay

5.0 2 年前

良いポイント:

Ease of use, as well as the management of resources in the app is really very simple and friendly, in fact I think my 7-year-old boy could do it

改善してほしい点:

Although the functions seem very basic, I would recommend it if your company is small and of limited operation

JungleWorksからの返信

2 年前

Thank you for sharing your experience with Tookan. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at [email protected] for any issues.

Fredrick
ザンビアのDirector
物流、サプライチェーン, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Do not try Tookan is a scam

1.0 昨年

製品を使ってみた感想: They Bills a lot and no delivery. They keep asking for money each time you contact them and they do NOT deliver anything they promised. They do not respond on queries for weeks. its a stress to deal with this company. Engage them at your own risk

良いポイント:

I like nothing about this company, NOTHING

改善してほしい点:

NOTHING AT ALL. They deserve no single star and they are useless.

Tiara
アメリカのCEO
物流、サプライチェーン, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Love this Platform!

5.0 4 年前

製品を使ってみた感想: [SENSITIVE CONTENT HIDDEN] is our favorite account rep. He understands our needs and gives us great feedback based on our core business. He is patient and thorough.

良いポイント:

Agent APP- Seamless and Fluid- user-Friendly

改善してほしい点:

Wish they had a Customer APP that is was just as perfect!

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us

Smitha
オマーンのSr. IT Specialist
情報技術、情報サービス, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Best delivery management solution with 24/7 support

5.0 5 年前

製品を使ってみた感想: Very robust and powerful solution. Key factor in our business growth.

良いポイント:

* Extensive documentation which eased out integration * Addresses customer concerns and provides customized solutions * Geofencing * Updation of task via API and web hooks within milliseconds * Location accuracy * Multiple delivery models and allocation techniques

改善してほしい点:

* Recently google maps were called off from this application which affected our operations team to get used to the new L&F and ease of use.

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us

Khasan
英国のCEO
食品、飲料, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Good service

5.0 4 年前

製品を使ってみた感想: Joined Tookan back 2016 it has been a lot of developments since . What I like about Tookan they keep building platform and keep growing which I think very good to keep up with modern software platforms

良いポイント:

Modern technology for small and medium businesses.

改善してほしい点:

Communication sometimes could be challenging but you will get prompt response

JungleWorksからの返信

3 年前

Thank you so much for sharing your valuable feedback with us