キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

HaloPSAとは

HaloPSAを使えば、MSPが必要とするすべての要素を一元的に管理することができます。

HaloPSAの製品詳細

良いポイント:

So much so that we've been able to save some money and eliminate other products from our stack.). Our clients love the user portal.

改善してほしい点:

They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

HaloPSAの評価

評価ポイント

使いやすさ
4.1
カスタマーサービス
4.9
機能
4.7
価格の妥当性
4.6

おすすめ度

9.4/10

HaloPSAの総合評価は4.8/5です。 (キャプテラに寄せられた24件のレビューより集計)。

HaloPSAを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (24件)

Lucas
Lucas
オーストラリアのDirector
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Modern PSA for IT Providers and more

5.0 昨年

良いポイント:

Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do.

改善してほしい点:

It can get complicated, some UI elements arent everywhere, multiple ways to do the same thing.

Jonathan
アメリカのOwner
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Easily the Best PSA We've Used

5.0 3 年前

製品を使ってみた感想: Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.

良いポイント:

Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.

改善してほしい点:

While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.

Lauren
アメリカのOffice Manager
コンピュータ、ネットワーク・セキュリティ, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Has a Lot of Options and Integration, and Excellent Customer Support

5.0 先月 新着

製品を使ってみた感想: I think there are so many excellent options to help customize everything for your company, however I have to reach out to customer services for a lot of help as the guides they provide are not always as detailed as they could be. However their customer service always helps me figure out what needs to be done or helps me fix issues. Love it!

良いポイント:

There are SO many ways to customize your company!

改善してほしい点:

The guides provided are not at comprehensive as they could be.

Andrew
オーストラリアのTechnical Support
情報技術、情報サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Your Service Desk Ticketing Partner

4.0 7 か月前

製品を使ってみた感想: The best ticketing application I have used to date. I spend more time in HaloPSA than I do in my own home.

良いポイント:

Ease of customisation, functionality and diverse range of uses. HaloPSA should be used by any serious MSP.

改善してほしい点:

Some minor annoyances exist, however these purely depend on each individuals workflow and are all easily adjustable.

Dean
アメリカのSenior System Admin
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Quite flexible compared to competition…

5.0 昨年

製品を使ってみた感想: Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently.

良いポイント:

The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing.

改善してほしい点:

It can be quite confusing, especially the user configuration of the ticket views and some other settings.

Robbie
Robbie
英国のService Manager
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Top quality Service Desk software

5.0 5 年前

製品を使ってみた感想: Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!

良いポイント:

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

改善してほしい点:

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

Steven
Steven
オランダのManager Network Operations
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Flexible helpdesk software

4.0 5 年前

製品を使ってみた感想: We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.

良いポイント:

Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

改善してほしい点:

The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.

Michael
スペインのDirector
情報技術、情報サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

HaloPSA Review

5.0 3 年前

製品を使ってみた感想: HaloPSA has been a joy to use. We have tried several systems, including many of the top names and have either found them to be much to overly complex, inconsistent in layout or simply not delivering the features they promised. HaloPSA has been the only one that has really delivered in all of these areas and is very competitively priced indeed. Also, of special note, HaloPSA's support team are very helpful, responsive and thorough which makes the whole experience so much better and enjoyable.

良いポイント:

The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love all the integrations with new ones added all the time.

改善してほしい点:

As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of it. However, this is a criticism I would level at any decent and comprehensive PSA systems. They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

Jarod
オーストラリアのSupport Technician
情報技術、情報サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

"Clever title goes here"

5.0 9 か月前

製品を使ってみた感想: Overall my experience with HaloPSA has been great.

良いポイント:

The ability to build out work flows and linking these work flows to specific ticket types.

改善してほしい点:

I find that the stock system can be clunky at times

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Packed full of feautures

5.0 4 年前

良いポイント:

The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic.

改善してほしい点:

No native way to securely store passwords, but the guys gave us a great workaround

Colin
英国のDirector
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Effective Helpdesk System

5.0 5 年前

良いポイント:

We have used NetHelpDesk for many years, it transformed the way we organised our helpdesk ticketing. After several tries using other software, we installed a trial version of NetHelpDesk which we hosted on our own server, it was up and running in hours, easily integrated into our Exchange mail system. Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system.

改善してほしい点:

At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.

peter
アイルランドのCustomer Support Manager
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Review of NetHelpDesk

5.0 7 年前

製品を使ってみた感想: I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always

良いポイント:

Its ease of use and flexibility

改善してほしい点:

Very little, expect for some gaps in data linking to emails

Ross
英国
情報技術、情報サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

really good, made things so much easier

5.0 8 年前

製品を使ってみた感想: Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.

良いポイント:

After sales support cross department use integration with other programs

改善してほしい点:

haven't found any yet

Kane
英国のNetwork Engineer
コンピュータ、ネットワーク・セキュリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Ticketing software that makes the job easier.

5.0 昨年

良いポイント:

the layout is simple to use and everything you need to know is right there.

改善してほしい点:

All the tabs down the left are a little difficult when you're not used to them, and the sales and customer ones etc.

Matthew
Matthew
英国のSupport Team Lead
認証済みLinkedInユーザー
コンピュータ、ネットワーク・セキュリティ, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Extremely Customisable

5.0 6 年前

良いポイント:

Almost anything can be achieved with help from their support team, who are quick to respond and very knowledgeable.

改善してほしい点:

The features we are not using can get in the way sometimes.

Tj
オーストラリアのSenior Consultant
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Stands out from the crowd

5.0 4 年前

良いポイント:

Extremely customisable and incredible feature set. It has all the features you could want from a PSA solution. If it's missing the team at Halo is very receptive and will most like include it in a future release

改善してほしい点:

Learning curve is steep but the support is always on hand to help implement.

Matthew
Matthew
英国のTechnical Director
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

The perfect fit

5.0 5 年前

製品を使ってみた感想: For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements. From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required!

良いポイント:

The ability to grow into it's product as and when required.

改善してほしい点:

Minor bugs and the very rare slow performance

jordan
英国のEngineering Support
航空宇宙産業, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

Upgrade to helpdesk

5.0 5 年前

良いポイント:

It has a vast amount of features that links it to many aspects of a company the support staff are very good and accommodating and reply quickly customization from NetHelpDesk on installation was next to none very willing to accept any changes and make them happen

改善してほしい点:

take a wee bit of time to get your head round the way things link together from a admin perspective

Andy
英国のOperations Manager
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Great Product !

5.0 5 年前

製品を使ってみた感想: This solution has now made it possible for us to use the multi tennant platform, meaning our customers can view their own customised portal / dashboard etc.

良いポイント:

This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent

改善してほしい点:

Cant Brand the login page, Not everything is available on the web app as yet

Alexandros
ギリシャのCivil Engineer
土木工学, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Improve your management productivity through HaloPSA

5.0 昨年

良いポイント:

1)Customization and branding: Halo PSA is easy for user to customize and brand, which could be useful for organizations that want to tailor the software to their specific needs and branding.2)Excellent support: The software has "excellent" support from the start, which could be a major advantage for teams that need help getting started or encountering issues during use.

改善してほしい点:

Small quality of life problems, which could be a minor inconvenience for teams using the platform.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Great fit for an MSP

5.0 5 年前

製品を使ってみた感想: NetHelpDesk brought our support systems right up-to-date.

良いポイント:

- Affordable - Lots of features - Helpful and responsive team - Easy to use/implement

改善してほしい点:

A bit more functionality in the reporting suite would be nice, namely dashboards in document form.

Sarah
アメリカのDirector of Operations
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Excellent PSA for our business!

5.0 5 年前

良いポイント:

The software is easy to use, configurable in most ways, and does exactly what we need it to.

改善してほしい点:

The billing piece is a little challenging, but the other features are well worth this minor inconvenience.

Giles
英国
使用期間: 不明
投稿経路

NetHelpDesk Review

4.0 7 年前

製品を使ってみた感想: NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Colin
英国
使用期間: 不明
投稿経路

Functional System

4.0 7 年前

製品を使ってみた感想: NetHelpDesk is a very functional system that can reliably be used in many ways, and the support is also very comprehensive.