--- description: Voisoを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Voisoとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [コールトラッキング システム](/directory/30901/call-tracking/software) > [Voiso](/software/203121/voiso) # Voiso Canonical: https://www.capterra.jp/software/203121/voiso ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/203121/voiso?page=2) > どの顧客対応でも最善の結果が得られるように設計されたオールインワンのコールセンター・ソリューション。 > > 評価：30人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Voisoの対象ユーザー Voisoは、コールセンターやコンタクトセンターの効率的な運営に特化されています。エージェントは直感的なダッシュボードを利用できます。スーパーバイザーは、50以上の測定基準からパフォーマンスに関するインサイトを得ることができます。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 30 レビュー | | 使いやすさ | 4.8/5 | レビュー全体に基づく | | カスタマー・サポート | 4.6/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.7/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Voiso - **設立**: 2016 ## ビジネスコンテキスト - **価格プラン**: $24.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000 - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバニア, アルメニア, アンドラ, イギリス, イスラエル, イタリア, イラク, インド, インドネシア, ウクライナ, ウルグアイ, エクアドル, エジプト さらに83件 ## 機能 - Automated Attendant - CTI (コンピューター電話統合) - IVR - PBX - SMSメッセージング - VoIP - アクセス制御・許可 - エージェント・インタフェース - キャンペーン管理 - キュー管理 - キーワード追跡 - コールスクリプト - コールセンター運営 - サービス水準合意 (SLA) 管理 - ソフトフォン - ダッシュボード - チャットボット - テキスト音声変換 - ナレッジベース管理 - パワー・ダイヤラー - ボイスメール - マルチチャネル・コミュニケーション - マルチユーザー・コラボレーション - メール管理 - ライブチャット - リスト管理 - レポートと統計 - レポート／分析 - 予測ダイヤラー - 品質マネジメント - 発信者ID - 自動ダイヤル - 自動ルーティング - 自動着信分配 - 通話モニタリング - 通話ルーティング - 通話レポート - 通話記録 - 通話転送 - 通話録音 - 連絡先管理 - 顧客データベース ## 統合 (合計8件) - Bitrix24 - Freshdesk - HubSpot CRM - Make - Pipedrive - Zapier - Zendesk AI - Zoho CRM ## サポートのオプション - メール/ヘルプデスク - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [コールトラッキング システム](https://www.capterra.jp/directory/30901/call-tracking/software) ## 関連カテゴリー - [コールトラッキング システム](https://www.capterra.jp/directory/30901/call-tracking/software) - [ユニファイド コミュニケーションツール](https://www.capterra.jp/directory/31035/unified-communications/software) - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) - [ビジネス電話システム](https://www.capterra.jp/directory/31101/business-phone-systems/software) - [カスタマーサポートツール](https://www.capterra.jp/directory/32315/customer-support/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Nextiva](https://www.capterra.jp/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [CallHippo](https://www.capterra.jp/software/159578/callhippo) — 4.4/5 (675 reviews) 4. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [CXone Mpower](https://www.capterra.jp/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## レビュー ### "Its Great That We Can Make Our Own IVR Menus" — 5.0/5 > **Hidayat** | *2025年7月30日* | 情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: It’s great that we can use the no-code Flow Builder to make our own IVR menus, even without technical knowledge. Thanks to \[sensitive content hidden\] from support, we were able to integrate Voiso with Salesforce and now our workflows are more efficient. The insights from AI speech analytics show us how our customers feel, which allows us to improve our methods. Click-to-call saves time, and the platform’s international network makes sure that our agents can hear each other clearly no matter where they are. It is simple to check how the business is performing and make fast changes with the real-time dashboards. > > **改善点**: At first, setting up the chatbot was not easy, and having more pre-built templates would make it simpler. > > Having several platforms made it difficult to give our customers a consistent and timely service. With Voiso, all customer interactions are connected, which simplifies the process of handling questions. Thanks to the predictive dialer and local caller ID, our outbound campaigns have connected us with more people. Real-time dashboards make it possible for us to monitor data and improve how we work as we go. The secure environment guarantees that we comply with the necessary regulations, so we feel confident handling confidential information. ----- ### "Great call quality and Service" — 5.0/5 > **Phidias** | *2020年10月5日* | 金融サービス | おすすめ評価：10.0/10 > > **良いポイント**: User-friendly. Was easy to set up and swap from our current calling system we were using. > > **改善点**: Comparing to other calling systems he hardly found any issues with the administration of the system > > PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum. ----- ### ""Best Call Management Solution We've Used — Highly Recommend\!"" — 5.0/5 > **Hardik** | *2026年4月3日* | 健康、ウェルネス、フィットネス | おすすめ評価：8.0/10 > > **良いポイント**: Voiso has completely transformed how our team handles calls. The interface is intuitive, call quality is crystal clear, and the call management features are top-notch. Setting it up was surprisingly easy and the customer support team was responsive and helpful throughout. > > **改善点**: Honestly, there's very little to complain about. The initial learning curve for some advanced customization features took a little time, but once you get the hang of it, it's seamless. > > Our overall experience with Voiso has been outstanding. It has streamlined our call center operations significantly, improved team productivity, and the reporting tools give us great visibility into performance. It's reliable, feature-rich, and offers excellent value for money. We would highly recommend it to any business looking to upgrade their call management system. ----- ### "Lacking in Both Customer and Sales Support" — 1.0/5 > **Sean** | *2025年2月25日* | 卸売 | おすすめ評価：0.0/10 > > **良いポイント**: On its Voiso looks exactly like the solution you need. Everything seems like its just there. Their sales reps are great at telling you exactly what you want to hear. > > **改善点**: Voiso has an overly cumbersome sales process. For people that know what they want there is no way to just sign up and start. They require you to speak to a salesperson that you are required to book the call with. The sales person is likely to have very limited product knowledge and a limited ability to move things forward. Upon completion of the sales presentation the salesperson then informs you that they will need to now propose this to the commercial team. Two, or so, days later the sales person will send you a cookie cutter proposal. > > It all started with a Facebook advertisement. I should have known better. The advertisement just kept popping up. Finally, I relented, and scheduled a meeting with \[sensitive content hidden\], whose name ironically means much in German but from whom I got little. There was initially some confusion, 100% my fault, on time zones etc getting the meeting right. Finally had the meeting, and the solution looked literally perfect. From what \[sensitive content hidden\] said the product sounded great. She then informed me she had to get our agreement approved by the commercial team. Finally, I got the proposal and as it turns out, the features I was most excited about were no longer offered by Voiso. ----- ### "Best And Effective Solution For Voice Process" — 5.0/5 > **Anuraj** | *2026年1月27日* | バイオテクノロジー | おすすめ評価：10.0/10 > > **良いポイント**: The services of Voiso is reliable and cost effective, They have many feature and also have AI integration like AI speech analytics that gives more suitable work experience and we having a very satisfactory work experience with Voiso. > > **改善点**: No, I am using their services from last 2 year and yet not have any single issue to mention here as in dislike section. > > The requirement we have is very brutal and here Voiso help a lot to give solution is cost effective range and provide best customer support and integrate many feature in our custom requirement as we discussed with their team. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/203121/voiso?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/203121/voiso) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ