VSight Remoteのレビュー

Emerging technology

製品を使ってみた感想： Out biggest issue is adoption, mainly due to the limited usability within customer facilities

良いポイント:

Vsight is very responsive as a company and easy to work with.

改善してほしい点:

The system is difficult to connect with when at customer factories. It seems to require too much overhead and does not operate well on a medium quality signal.

Vsight saved our overseas technical support!

製品を使ってみた感想： When collaborating with overseas partners for technical intervention, there's often a challenge with getting a sense of the actual situation. VSight has made it possible with AR features and high resolution photo sharing with annotations.

良いポイント:

There's no need to install any software on mobile phone or laptop and it's very easy to use. With Vsight, we have set up technical intervention with a few different countries within minutes.

改善してほしい点:

None. This application met our every needs for remote technical support.

Good product and Good Service

製品を使ってみた感想： Good and reliable System with many usefull functionalities

良いポイント:

Easy to be used Many functions Good Sales service

改善してほしい点:

Augmented Mode does not work very well High Energy consumption on mobile device

AR Remote Assistance

製品を使ってみた感想： We are happy with overall experience. We will see if there will be AI features and will decide.

良いポイント:

- The application performs exceptionally well in all scenarios. - It offers a comprehensive range of integration options. - It genuinely provides augmented reality functionality.

改善してほしい点:

Before purchasing, we asked for a trial and that period could be more than 14 days.

Feedback from Aisa Automation Industrielle SA

製品を使ってみた感想： In general very good, with some negative experiences as stated above.

良いポイント:

Simplified layout, cloud based application. Working with rooms. Video call quality, file sharing, ability to take control of the remote device to take pictures. Quick sharing of call invitations & links to calls contents.

改善してほしい点:

Some issues with stability on some devices. Loss of communication during calls, sometimes the device could reconnect, sometimes complete restart of the device was required. This could be generated by the device and not by the VSiight Remote app itself...

Vsight review

製品を使ってみた感想： Great tool, have saved my day a feel times.

良いポイント:

Vsight has the missing tools on other platforms, TEAMS or WhatsApp for example.

改善してほしい点:

We miss a chat function with the mobile app user, when not in a call. PC application should also be able to call/add a user on mob app.

Feedback on vSight

製品を使ってみた感想： We have just introduced vSight-Remote and are not so experienced now but our technicians like the system already and it´s really helpful for diagnostic. The support from the sales representatives was really great througout the complete test-sessions and even now.

良いポイント:

The connection to customer is very stable, even with bad Internet-access. Translator is very helpful for international communication

改善してほしい点:

To get to a meeting or REMOTE-access is bit tricky and you have to cross through some pages to send the link. As we use the REMOTE for business-cases I would appreciate an easier access with one center-button and without the need to change pages.

Good tool to save time

製品を使ってみた感想： The product has helped to save time because we don't need to visit our partners on site.

良いポイント:

It is easy-to-use and fast responses from customer support.

改善してほしい点:

The product had become quite big and sometimes is hard to navigate.

Serviceleiter

製品を使ってみた感想： We don´t need it daily, but if we use it, it helps us to save money and time!

良いポイント:

The documentation, overall working and showing things to the customer with the arrow!.

改善してほしい点:

The log in proccess for the customer, it doesn´t work with all mobile phones.

Fast, Easy and Flexible

製品を使ってみた感想： It decreases travel costs, decrease problem solving time and eliminates misunderstandings.

良いポイント:

This is the first time I see such an easy to use solution which solves that hard problems with its' high technology approach.

改善してほしい点:

CAD data integration may be an asset to add.

V-Sight terra

製品を使ってみた感想： wir haben es 1 Jahr genutzt aber in unserem Bereich leider wenig genutzt was aber nicht am Programm liegt. Bei den Tests und Vorführungen hat es immer tadellos funktioniert

良いポイント:

Es gibt eine APP, das einrichten für jede Sitzung ist einfach und schnell, die Kosten sind vollkommen OK, jede Sitzung kann im nachhinein bearbeitet werden und abgelegt werden.

改善してほしい点:

das die 3d Modelle nicht gut Dargestellt werden ( nur Schwarz oder Weiß ) es wäre super wenn man die Modelle aus der CAD direkt importieren könnte.

Uso remoto

良いポイント:

Permite realizar reuniones remotas con rapidez, seguridad y facilidad. Esto permite a las empresas conectarse con sus equipos de forma rápida y eficiente, reduciendo el tiempo de inactividad y permitiendo a los equipos trabajar más productivamente.

改善してほしい点:

En ocasiones es difícil de usar. En ocasiones la aplicación no se sincroniza con el dispositivo, lo que dificulta su uso. Además, la aplicación no es tan intuitiva

Impression

良いポイント:

Very flexible and practical to use. AR+ feature, image collaboration, translate option are positive side

改善してほしい点:

None. Satisfied as package. Proved it is quality

VSight helped us solve long-lasting maintenance issues

良いポイント:

With the help of VSight we managed to decrease the maintenance costs of our production sites - now most experienced tech guys manage breakdowns and incidents remotely with the hands of on-site workers. Overall it was an awesome process change, it's impossible to imagine our team going back to how we worked before.

改善してほしい点:

IMO the product would benefit after having a touch of experienced designer here and there

VSight

良いポイント:

Excellent support from VSight on setting up. Easily integrated to our business Ease of use. Security. Robustness.

改善してほしい点:

Overall nothing. I would like to have more integrations with other softwares.

my remote assistant

製品を使ってみた感想： It's a software that is as simple to use as a basic application but does serious work. I had experience working with someone who was abroad on a piece, it was great.

良いポイント:

Working on 3D Model in software, Using the AR + feature, Language option

改善してほしい点:

I wish there were more icon options in the standard.

Surprised how stable the product is.

製品を使ってみた感想： If you compare with most competitors it’s a really service, response and hight quality solution for enterprises

良いポイント:

Easy of use, stability, no bugs, quick responses, easy onboarding, unique features.

改善してほしい点:

Design. Guys doing well and always improve so not much to say here.

Helply Software

良いポイント:

It is very easy to use and help us to remote our service support for customers.

改善してほしい点:

Internet connection quality is effect on using software.

About the experience

製品を使ってみた感想： It's very useful.

良いポイント:

Image quality and system interface in video call

改善してほしい点:

It should have teamviewer and whatsapp integration.

Perfect Solution for Remote Work

良いポイント:

Its instant translation feature really works very well in remote assistance services. We preferred this product for its large and powerful abilities.

改善してほしい点:

There are lots of abilities and we used most of them.