SpotOnとは
SpotOn Restaurantは、レストランを熟知したエキスパートたちが設計した、レストラン経営者向け超高速POSシステムです。
Ease of use and price point. Team of support very strong.
This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.
レビューを絞り込む (209件)
Rick
A True Game Changer
製品を使ってみた感想：
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
良いポイント:
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
改善してほしい点:
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
Very Customizable POS System. Excellent Reporting. All features needed for success.
製品を使ってみた感想： Reporting has been amazing and has really helped our manager stay on top of their metrics.Integrations with 7 Shifts scheduling has been a game changer.We are detailed technical people so we were able to customize many features that made sense for our restaurants. Not the prettiest UI, more like an Android but no major complaints from servers.
良いポイント:
The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR)
改善してほしい点:
The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly.
SpotOnからの返信
3 週間前
Thank you for your feedback, Patrick. We are constantly evolving our tech and services to support businesses better. We've passed this feedback to the appropriate teams on our end, but we're happy you are enjoying the Reporting feature & other capabilities.
Bait and switch
製品を使ってみた感想： Hands down the worst experience with a POS company I have ever had. There are so many options out there don’t get sold by this company.
良いポイント:
It’s easy to and and modify new menu items.
改善してほしい点:
Worst customer service I’ve ever experienced with any POS company. Implementation and set up was a complete disaster. Still haven’t gotten our training call and have now been installed almost 2 weeks. Can’t issue refunds to customers without a 3 days period which is unacceptable. And so much more.
SpotOnからの返信
3 週間前
We apologize for the trouble you've experienced. Know that we hear you, we understand your frustration, and are working to resolve the issue. We've passed this along internally and sounds like a member of our team is trying to get in contact with you.
Juliane
SpotOn Review for Multiple Brands & Locations
製品を使ってみた感想： Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it feels at times that their support teams are learning as they go. There are things we have had to figure out on our own with loyalty, gift card processing, email marketing, etc. Sense of urgency when it comes to support is an area of opportunity for SpotOn on, but [sensitive content hidden] and the other members of the Restaurant Success Team have been able to jump in and assist as needed.
良いポイント:
The Above Store dashboard is extremely helpful and easy to use. Reporting is detailed and in real time. Menu Item programming and screen layout is very user friendly and easier than other POS systems. SpotOn Reserve is a great addition at all of our locations and helps speed up seating, wait list estimates, organize reservations and makes our Host teams more efficient. [sensitive content hidden] (SpotOn Restaurant Success Manager) has been an absolute pleasure to work with. She is hands down the most knowledgeable and helpful person on their team!
改善してほしい点:
Our initial launch was a little rocky, and rolling out gift cards with Valutec and the loyalty program through SpotOn had quite a few speed bumps.
SpotOnからの返信
先月
We appreciate your feedback, Juliane. We will be sure to pass this along to the Restaurant Success Team! Small businesses are at the core of local communities, and we're proud to help support you and your business.
Overall Great new POS system with loads of features but also bugs/issues
製品を使ってみた感想： Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues being addressed. I feel in the long run, this was a good decision for us and look forward to working with them more.
良いポイント:
Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!
改善してほしい点:
I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.
SpotOnからの返信
先月
Thank you for your feedback, Collin -- we are constantly evolving our tech and its capabilities to support businesses better. Keep an eye on our monthly newsletter for frequent updates and improvements.
Feedback
製品を使ってみた感想： Very good
良いポイント:
On behalf of our family and staff, I wanted to give you some feedback after switching to SpotOn in January. First of all, the reporting is light years better than what we using before. Being able to see the daily Sales trends, labor costs, etc. has made us more profitable. Running payroll is much easier and passing information to our accountant is a click of a button. The dual pricing has given us peace of mind that we are passing on all of the cc processing fees. Having the printer in the kitchen has allowed our kitchen staff to view the tickets on the monitor and lowered our ticket times tremendously. On the weekends and before SpotOn we have always had a wait time before seating customers, typically about 40-45 minutes and after being seated ticket times would average about 30 minutes (although we weren't able to track it). Now, with SpotOn we have cut our ticket down by at least 10 minutes allowing us to serve more customers during the weekend. In addition, our FOH is unable to manipulate an order and change orders without getting manager approval. This has resulted in way less food mistakes and delays with service and ticket times.Our restaurant at this time has never been more efficient and the food has never been more consistent than what it is right now. Lastly, training new staff on the new system has been very easy. They pick up on the system quickly compared to the old cumbersome system.
改善してほしい点:
A few glitches and communication issues on the implementation
SpotOnからの返信
2 週間前
Thank you for your very kind words, Lonny. We're proud to help support you and your business.
Cindy
Customer Service
製品を使ってみた感想： When I called [sensitive content hidden] this afternoon with questions on a chargeback, he checked out what I was inquiring about and got back to me quickly with answers. He was very helpful. Before I called him I had called one of my other contacts and he saw my missed call and called me to check in. That was so thoughtful. He could have ignored it.
良いポイント:
Cost of the advertising program is less than what I was paying before
改善してほしい点:
I have not had a chance to use the advertising program but I will soon.
SpotOnからの返信
3 週間前
Thank you for the shoutout, Cindy. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
Rojesh
Overall i am liking it.
製品を使ってみた感想： its good one than i used before
良いポイント:
Back of the house and cloud based made the use so easy for the owners and inventory system also rocks
改善してほしい点:
customer support sometimes takes more time to fix the issues.
SpotOnからの返信
3 週間前
We love to hear it, Rojesh. We appreciate your feedback - we're here to work with you, for you.
Nealey
[sensitive content hidden] and SpotOn are Awesome.
製品を使ってみた感想： [sensitive content hidden] continuously provides wonderful and efficient customer service. He's the best!
良いポイント:
I find it to be user friendly and easy to navigate.
改善してほしい点:
I would like to be able to view a time stamp of when a food item was fired/sent to the kitchen.
SpotOnからの返信
3 週間前
We love to hear it, Nealey. We appreciate your feedback - we're here to work with you, for you.
Aprile
Great Customer Service
製品を使ってみた感想： With any new software, there will always be a learning curve. However, the outstanding customer service helps you to not only understand the software but tailor it to fit your individual needs. [sensitive content hidden] has been such a blessing. From guiding us through this process to scheduling whatever training we needed, his wealth of knowledge and commitment to us and our success has truly made implementation of the software a success.
良いポイント:
One stop shop for all your business needs!
改善してほしい点:
Like with any new software, there is a learning curve. However, the great customer service helps you overcome
SpotOnからの返信
先月
That's music to our ears, Aprile. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
Game Changer
製品を使ってみた感想： Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.
良いポイント:
The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.
改善してほしい点:
The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.
Rachael
Progressive POS
製品を使ってみた感想： In the 6 months of using Spot On I have been more than pleased with the advancement of technology for this POS system. Coming from the older time of Aloha and Micros I have never used a POS that has created such ease for daily reporting, managing sales and labor, daily employee maintenance, menu maintenance, employee on-boarding, daily projections, and future forecasting . The real time feature that allows you to instantly make changes to any platform of the system allows for no lost time which is crucial in a high volume restaurant. The support team has been excellent with a level of personal attention that has always fallen through the cracks with other POS systems.
良いポイント:
Progressive, accurate, and efficient point of sale technology.
改善してほしい点:
The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)
brad
VIce President
製品を使ってみた感想： Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.
良いポイント:
The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.
改善してほしい点:
I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.
SpotOnからの返信
11 か月前
This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.
Premium Features and Unrivaled Transparency
製品を使ってみた感想： SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward.
良いポイント:
True, cloud POS with the flexibility to run on a myriad of different hardware devices. It just works. Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry. Transparent pricing with no long-term contracts. The sales and implementation teams were there every step of the way. User-friendly. Training our service teams was simple and exciting. Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.
改善してほしい点:
Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.
Daniel
Loma Brewing Company
製品を使ってみた感想： SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus far
良いポイント:
Love the ease of use, reporting, and customer service
改善してほしい点:
QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest
Nick
Best system ever!
製品を使ってみた感想： I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more serious problems are immediately escalated to a supervisor who has ALWAYS solved my problem.
良いポイント:
Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!
改善してほしい点:
Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting
Perfect for my growing Resturaunt business
製品を使ってみた感想： From the rep, to the customer service and product. Qe are happy with the results
良いポイント:
Its easy to change umutems and on board staff
改善してほしい点:
A little simpler inter face for back of house changes
SpotOn is #1 choice for our POS
製品を使ってみた感想： Excellent service and program, if they don’t offer it, just ask and they will get it.
良いポイント:
All aspects of the service. The POS, merchant services, reservations and reporting.
改善してほしい点:
Haven’t found anything wrong with SpotOn at this time.
SpotOn is exactly what restaurants need!!!
製品を使ってみた感想： [SENSITIVE CONTENT HIDDEN] with SpotOn is our sales representative and has provided excellent onsite service. Every issue and question has been answered or addressed within hours if not minutes. The customer service team has been on top of any issue that [SENSITIVE CONTENT HIDDEN] could not personally handle. They are timely and informative. I can't say enough good about this company and software. A true breathe of fresh air!!!
良いポイント:
SpotOn is easy to teach, easy to use and easy to customize on the fly for our daily changing business. After using another Restaurant POS system this one is what we should have started with. Wasted a ton of money with another vendor prior to finding SpotOn. This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
改善してほしい点:
I have not found a con with this software. It is exactly what my business needed.
Katie
I love Spoton!
製品を使ってみた感想：
Well, we modified spoton and made it our online ordering system during lockdown.
It probably saved us $3k plus online ordering commissions.
良いポイント:
Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.
改善してほしい点:
I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm. Also, I wish we had more characters for reservation messaging. Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.
SpotOnからの返信
10 か月前
Thanks for your candid review, Katie! I'm really excited to share with you that we have some solutions for you. 1). Taking Deposits/Credit Card Holds through Google requires changes to the Google process, which we have not been able to do to this point. We will continue to try to get this capability through Reserve with Google. 2). Blocking reservations in a specific section during specific times of operation is currently in development and will be released later this year. 3). The program specifically limits texting to the 160 character carrier limit to control costs associated with the program and maintain Reserve's best value in the industry profile. 4). Reserve will be eliminating its use of verification codes for reservations with the upcoming June 2022 software update. We hope this helps!
Nick
Loma Brew 'Head of Spot On'
製品を使ってみた感想： My overall experience has been great with Spot On. I am 100% pro Spot On and would recommend it to almost anyone. The longer we've had it, the better it's gotten.
良いポイント:
MY favorite thing about Spot On is how easy the BOH Management interface is to use. I love how I am able to adjust just about anything in seconds without having to wait on hold for an hour to adjust one menu item. Everything is pretty self explanatory, I just had to use it for a bit, but the more I use it the more I understand it.
改善してほしい点:
The QR Codes have issues that other platforms seem to not have, starting tabs, glitches where people can't move to the next screen, no "guest login" option. We have an older crowd in our town and it isn't all that easy for them to use.
Hillary
Handles Heavy Volume with Ease!
製品を使ってみた感想： When looking for a new POS, we were looking for a unicorn product that could do things we only dreamed of, and found it in SpotOn. We can integrate Loyalty, Reserve, POS, Handhelds, Credit Card Processing, Reporting and soon Online Ordering through one program! We wanted handheld devices for speed, order accuracy, and payment table side that did not take away from the guest experience and have loved the clean interface we get with SpotOn too. Our customer service experiences are second to none with extremely fast response times and a service minded team backing what we do everyday.
良いポイント:
Speed of Service with the integration of handheld POS for servers, and lightning fast credit card processing has increased our throughput and keep us at the top of our game. BOH programming and ease of integration has made this a game changer for our team, handhelds improved accuracy and flawless guest experiences.
改善してほしい点:
Does not integrate easily with scheduling software.
carl
SpotOn is RightOn
製品を使ってみた感想： Excellent product and service. Very responsive sale rep who stops at nothing to get things done Martha Codgill
良いポイント:
Ease of use and stability of software. Staff was able to actually operate without training.
改善してほしい点:
none as software is very fast, reliable, easy to use, and stable.
SpotOnからの返信
9 か月前
Thank you for this feedback, Carl! We love to hear this and appreciate your business.
Hussein
Scan company
製品を使ってみた感想：
Terrible please stay away stick to what you have
This os the worst company ever
良いポイント:
Nothing Stay away from a terrible experience with them
改善してほしい点:
They will steal your money They will scam you Stay away please They’re a nightmare They took 1100.00 from my account without my permission
SpotOnからの返信
6 か月前
Hi Hussein, we apologize for the confusion regarding your platform fees. We pride ourselves in transparent pricing and are happy to walk you through any charges that may be unclear. A member of our team has already been in touch and this should be resolved. Thank you for your patience.
This is the one you need for business to run
製品を使ってみた感想： Fabulous
良いポイント:
Very simple to use it and fast to learn
改善してほしい点:
Actually I like it all there is nothing that I don’t like it
