キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

SpotOnとは

SpotOn Restaurantは、レストランを熟知したエキスパートたちが設計した、レストラン経営者向け超高速POSシステムです。

SpotOnの製品詳細

良いポイント:

Ease of use and price point. Team of support very strong.

改善してほしい点:

This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.

SpotOnの評価

評価ポイント

使いやすさ
4.3
カスタマーサービス
4.3
機能
4.3
価格の妥当性
4.3

おすすめ度

7.9/10

SpotOnの総合評価は4.3/5です。 (キャプテラに寄せられた316件のレビューより集計)。

SpotOnを使用したことがありますか?

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レビューを絞り込む (316件)

Christopher
Christopher
アメリカのGeneral Manager
認証済みLinkedInユーザー
飲食店, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Spot On Restaurant

5.0 2 年前

良いポイント:

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

改善してほしい点:

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

SpotOnからの返信

2 年前

Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at [email protected] and we can look into troubleshooting that for you!

Patrick
アメリカのOwner
飲食店, 51~200人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Very Customizable POS System. Excellent Reporting. All features needed for success.

4.0 昨年

製品を使ってみた感想: Reporting has been amazing and has really helped our manager stay on top of their metrics.Integrations with 7 Shifts scheduling has been a game changer.We are detailed technical people so we were able to customize many features that made sense for our restaurants. Not the prettiest UI, more like an Android but no major complaints from servers.

良いポイント:

The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR)

改善してほしい点:

The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly.

SpotOnからの返信

昨年

Thank you for your feedback, Patrick. We are constantly evolving our tech and services to support businesses better. We've passed this feedback to the appropriate teams on our end, but we're happy you are enjoying the Reporting feature & other capabilities.

Bill
アメリカのOwner
飲食店, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Good system for the money

5.0 2 か月前 新着

製品を使ってみた感想: Excellent. The SpotOn team has been nothing short of helpful in getting us up and running.

良いポイント:

- Sales and Install team were extremely helpful - Onsite training was very well done

改善してほしい点:

There is still some confusion about reporting/deposits when compared to Square, which is the system I was previously using. Also could use some additional features when it comes to invoicing.

SpotOnからの返信

先月

We're pleased to hear you've had a smooth transition and are benefiting from your SpotOn POS!

DAKIN
アメリカのOWNER
自動車, 自営業
使用期間: 1~5か月
投稿経路

DO NOT USE SPOTON

1.0 2 か月前

製品を使ってみた感想: VERY DISRSPECTFUL. VERY DISRESPECTFUL VERY DISRESPECTFUL

良いポイント:

NOTHING CUSTOMER SERVICE IS TRASH AND I AM NOT SATISFIED

改善してほしい点:

CONTINUED TO CHARGE ME WITH CUSTOMER FEES EVEN AFTER MONTHS OF SPEAKING WITH SOMEONE TO HAVE IT CHANGE SO AFTER THE LAST TIME OF IT I HAPPENING THEY LOCKED ALL MY FUNDS FROM GOING THROUGH AND DIDNT ALLOW MY TRANSACTIONS TO GO THROUGH. TERRIBLE SERVICE

SpotOnからの返信

2 か月前

Hi Dakin, We've made several attempts to contact you and help resolve this issue. Can you reach out to me directly at [email protected] with your best contact information so I can help get this resolved?

Shirley
アメリカのOwner
飲食店, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

POS System

5.0 4 か月前

製品を使ってみた感想: We had a great experience with Spoton. [sensitive content hidden] our technician who stayed with us for 3 days was very helpful and patient with us.

良いポイント:

The POS system was very easy to learn. Took me about 2 days to get it. Easy to and faster to close at night. Less paperwork to put away at night. My employees love it.

改善してほしい点:

letters need to be bigger and bold on the receipt. Also, our delivery services like Doordash, Uber, Postmate, and Grubhub words need to be bigger on the ticket and darker.

SpotOnからの返信

4 か月前

We appreciate the feedback, Shirley! And we're glad to hear about your onboarding experience and working with our customer support team. We are constantly evolving our tech and its capabilities to better support businesses, so we'll pass along your feedback on bigger text on receipts. Thank you for taking the time to leave us a review and for being a part of the SpotOn family!

Garland
アメリカのOwner
飲食店, 11~50人規模の会社
使用期間: 2年以上
投稿経路

SpotOn Review

4.0 7 か月前

良いポイント:

As an Owner of a restaurant, I am pulled in a million directions every day. There is no room for programming menus, promos and pricing events in my day. Knowing I can reach out to [sensitive content hidden] in a moments notice to take that off my plate, frees me up to spend my limited time on higher level activities. I trust him to accomplish what I need accurately and in a timely fashion.

改善してほしい点:

Cost of equipment that sits unused for months of the year due to seasonality.

SpotOnからの返信

7 か月前

Garland, thank you for taking the time to leave us a review! We're happy to hear you're getting excellent support from our team and are enjoying your SpotOn experience. We look forward to continuing to help you grow your business.

Stamatia
アメリカのManager
食品、飲料, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Customer Service

4.0 5 か月前

製品を使ってみた感想: My overall experience is mixed feelings. However [sensitive content hidden] is our SpotOn Restaurant Success Manager and without him I probably would have had a coronary. He's such a wealth of knowledge and has made himself available to me through zoom calls. Again, without him I would have continuous heart palpitations.

良いポイント:

I like the format of the spotOn screen. It's similar to using an app in many ways

改善してほしい点:

It is not easily programmable without assistance. I refuse to call on the weekends. I don't know if the company outsources on the weekend, but I have never gotten an english speaking person on a Saturday.

SpotOnからの返信

5 か月前

This is helpful for us to know, Stamatia, and we appreciate your feedback. We’ve passed this along to the appropriate teams on our end and shared your kind words with your Restaurant Success Manager. We look forward to continuing to help you grow your business.

Jackie
アメリカのowner
飲食店, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Switch to Spot On

5.0 3 か月前

製品を使ってみた感想: I would highly recommend SpotOn for a restaurant business. I look forward to being able to tap into more features as we grow.

良いポイント:

The customer service has been great and the variety of features it has will be helpful as we grow.

改善してほしい点:

The switch wasn't as easy as it looked but the customer service reps have been very quick to respond and help us through every issue.

SpotOnからの返信

2 か月前

Thank you for your feedback on our customer service and restaurant tech! We know you'll love the reporting and other functions that are designed to help your business grow.

Pamela
アメリカのSpecial Events Bar Manager
ホスピタリティ, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

A Bit of a Roller Coaster

5.0 2 か月前 新着

製品を使ってみた感想: I was really excited to get information about SpotOn, especially since I knew the sales rep personally. After many conversations, my company finally gave the green light, but that's when some of the wheels started to come off. Communication was greatly lacking about next steps and what we could expect or needed to do on our side. There wasn't a confirmation of what equipment I needed, and we weren't set up to run different revenue centers like I had requested, so we're still not up and running where we need to be. Implementation and installation team have been great, very helpful, we're just not getting the support and guidance we had expected, and feel a little left in the dark.

良いポイント:

It's not an app in the way that Square is, and the handheld devices don't have to rely on wi-fi, it's also fairly user-friendly Implementation and Installation teams have been great

改善してほしい点:

Once we got the new system approved, we felt a bit ghosted by our rep. I am still waiting on the rest of my equipment, and still waiting for the rest of my organization to get properly set up and haven't received any follow ups.

SpotOnからの返信

2 か月前

Hi Pamela, I want to connect you with someone internally who can give you the support you need and deserve. Would you mind replying directly to me so I can facilitate that? Thank you for your review.

pete
アメリカのowner
飲食店, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

first pos system

5.0 先月 新着

良いポイント:

the ease of setting up and our installer/ tech was amazing.

改善してほしい点:

Nothing really its pretty easy to use and conveinent.

SpotOnからの返信

4 週間前

We're thrilled to hear your installation and setup were a breeze. Thank you for your business.

Julia
アメリカのBusiness Developement
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

The best POS system I've ever used

5.0 4 年前

製品を使ってみた感想: The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!

良いポイント:

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

改善してほしい点:

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!

Lianna
アメリカのManager
飲食店, 11~50人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

SpotOn Delivers Peace of Mind and Profitability

5.0 2 年前

良いポイント:

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

改善してほしい点:

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

SpotOnからの返信

2 年前

Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well.

Yuka
アメリカのManaging Member
飲食店, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Review from Cassava

5.0 昨年

製品を使ってみた感想: after the learning curve it's been really amazing.

良いポイント:

While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.

改善してほしい点:

the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.

SpotOnからの返信

昨年

Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses.

Tami
アメリカのOwner
飲食店, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Watch out for the sales rep

1.0 2 年前

製品を使ってみた感想: My overall experience was spot on as far as tech-support and calling them has been really good the sales guy and the fact that nobody can do anything about what was promised or how it actually worked not so good

良いポイント:

Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet

改善してほしい点:

The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed

SpotOnからの返信

2 年前

Hi Tami, I'm sorry to hear about the frustrations you've experienced during this transition. I've contacted a support manager to reach out and help walk you through any questions you have about billing, setup, or products. We apologize for these hiccups so far and hope we can help make this a more positive experience moving forward!

Josh
アメリカのOwner
食品、飲料, 11~50人規模の会社
使用期間: 1年以上
投稿経路

RUN FROM THEM!

2.0 4 か月前

製品を使ってみた感想: Worst in my 29 years of businesses, hands down, not even a close second.

良いポイント:

Nothing, staff doesn’t like it, customer service is the worst in amy industry ive ever been in and ive owned over 100 business's in my career.

改善してほしい点:

Everything! Worst service from top to bottom ive ever experienced on a consistent basis.

SpotOnからの返信

3 か月前

Josh, this is not the experience we want you to have, and we apologize for all the issues you've experienced. We'd like to rectify this situation as soon as possible - can you please reach out to us at [email protected], and we'll make sure someone is in touch with you so we can ensure this doesn't happen again.

Heathee
アメリカのOwner operator
食品、飲料, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Switch now

5.0 8 か月前

製品を使ってみた感想: Great experience from the start but I enjoy the personal touch of the techs walking me through the process and their advice etc. [sensitive content hidden] is my preferred go to if he’s available. Very helpful!

良いポイント:

Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the employees to use and cut out all unnecessary steps

改善してほしい点:

I’m really glad we switched from our previous system. We didn’t want to lose money and deal with the hassle but I’m glad we made the correct decision.

SpotOnからの返信

8 か月前

Thanks for the shoutout, Heather! Customer service is important to us, and we're happy to hear about your experience with our team. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Shane
アメリカのceo
消費者サービス, 自営業
使用期間: 1年以上
投稿経路

Spoton has gone above and beyond for me and my business!

5.0 昨年

製品を使ってみた感想: Best payment processor with phenomenal customer supportStill need to sit down and go over intergrating yall's crm!

良いポイント:

I will definitely be staying!Best customer support!Dashboard to process credit cards easy to use and navigate! Portable credit card reader is a life changer and rarely do I have to remember to charge it or turn it off!Super easy bluetooth with app on my phone!

改善してほしい点:

Intergrate with either Google contacts and or Hubsport crm to import all my existing clients to make emailing receipts and invoicing easier, or intergrate with Zapier to make this happen!

SpotOnからの返信

昨年

That's music to our ears, Shane! We're happy to hear you're having a great experience with your SpotOn Dashboard and device. Going to pass along your integration/import contacts feedback and make sure the right teams are notified. We look forward to continuing to help you grow your business.

Adam
アメリカのOwner
飲食店, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Hard to learn

3.0 5 か月前

製品を使ってみた感想: The sales man know nothing, does not have any knowledge about how to operate equipment, when asked just texts you to call support. Pushy sales man promises the world then does nothing, talking about us behind our backs to other restaurants, that I know the [sensitive content hidden].. my other pos company was night and day better, always answer my questions, phone calls, never pushed me aside to handle it on my own. Only have 1 tech guy to help with repairs and is never in the state, so I have to hook up and fix my new broken equipment, the list goes on and on.

良いポイント:

Able to do more work from home, using own computer

改善してほしい点:

Not much, the equipment is faulty, have replaced a kitchen printer, a monitor and waiting on what’s next

SpotOnからの返信

5 か月前

Adam, this is not the experience we want you to have and we apologize for the issues you've faced. We'd love to rectify this situation as soon as possible - could you please send the best phone number to reach you at to [email protected]? We'll have a support member reach out to you. Again, we apologize for this expereince and hope to speak with you soon.

BRANDY
アメリカのOwner
飲食店, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

SpotOn is exactly what restaurants need!!!

5.0 3 年前

製品を使ってみた感想: [SENSITIVE CONTENT HIDDEN] with SpotOn is our sales representative and has provided excellent onsite service. Every issue and question has been answered or addressed within hours if not minutes. The customer service team has been on top of any issue that [SENSITIVE CONTENT HIDDEN] could not personally handle. They are timely and informative. I can't say enough good about this company and software. A true breathe of fresh air!!!

良いポイント:

SpotOn is easy to teach, easy to use and easy to customize on the fly for our daily changing business. After using another Restaurant POS system this one is what we should have started with. Wasted a ton of money with another vendor prior to finding SpotOn. This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.

改善してほしい点:

I have not found a con with this software. It is exactly what my business needed.

Brenten
アメリカのCo-Founder
工業オートメーション, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Great Payment Software

5.0 2 年前

製品を使ってみた感想: Overall, I really enjoyed this software besides the slow customer service response time. If that would have been improved, I would have stuck with this software permanently. I love how easy it is to use and how it manages transactions so well.

良いポイント:

This software made it a lot easier for us to record transactions and manage everything pertaining to them in one place. I loved how simple it was to use and train other employees to use.

改善してほしい点:

I did not like how slow the customer service was to respond to issues. It took a long time to get an issue fixed once and it was detrimental to business.

chad
アメリカのpresident
飲食店, 11~50人規模の会社
使用期間: 1年以上
投稿経路

spoton

5.0 3 年前

製品を使ってみた感想: our biggest problem was our level of customer service regarding order entry. Spot on solved a lot of these issues. Overall once Spot on was implemented and the bugs worked out it has been a great product.

良いポイント:

The pros for our application -Being able to program a large menu and the software allowing modifications to menu items -QR code integration was huge win for customers being able to order and pay outside -Front facing displays work well and easy to use -Instacheckmate feature for seamless order entry -Overall support has been prompt with only a few glitches

改善してほしい点:

Cons -We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems -Gift cards require a seperate reader -it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed -Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time

Misha
アメリカのGeneral Manager
飲食店, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Decent System, Terrible Service

3.0 2 年前

良いポイント:

Cloud based, deep functionality, generally good/responsive tech support

改善してほしい点:

Terrible customer support. Our "rep" is either dead, in prison, or having a laugh. Completely unreachable. The same goes for the so-called "restaurant support managers". Repeated calls and emails have gone entirely unanswered. I need simple answers to basic billing and feature questions. Bupkis. We're planning on ditching this platform if they don't get their act together right quick.

SpotOnからの返信

2 年前

Hi Misha, we apologize for the troubles you've experienced getting some answers to your questions. I see that your dedicated success manager has reached out a few times this week and was able to connect for a call with you today. I hope this helps resolve your problems and that you can work closely with her moving forward! Thank you for your business.

Brooke
アメリカのGeneral Manager
飲食店, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Love the Features

5.0 2 年前

製品を使ってみた感想: I love that we have no outstanding tabs! That has saved us thousands of dollars. We added a credit card swipe and anyone wanting to start a tab has to have their credit card swiped prior to a tab being opened, this is huge for us as a golf course because we get people starting tabs, golfing and leaving. The set up and integration was good, it was quick and overwhelming, but the helpline and our rep have made it easy to navigate.

良いポイント:

I like the ease of use and the functionality of it. There are so many different scenarios that come up daily that one button doesn't cover it, Spot On makes it easy to adjust my POS on the fly and also in the BOH. It's laid out in a manner that makes sense and is easy to teach and use.

改善してほしい点:

It was tough at first to figure out what we were missing with our orders, as in what needed to be added as options or sub lists. I wish there was a cheat sheet for users with regard to refunding a credit card or purchase, or how to change where an item is located, etc. Just general little things that you don't use often but forget how to do it and end up calling support.

SpotOnからの返信

2 年前

Hi Brooke, thanks for this review and for sharing your thoughts on a "cheat sheet" for future reference. We have a detailed help center called Knowledgebase which I've dropped a link for below. It has a lot of tutorials for these occasions! I hope it helps you in the future. https://help.spoton.com/page/spoton-restaurant

brian
アメリカのPresident/owner
食品、飲料, 11~50人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Stands out from others

5.0 4 年前

製品を使ってみた感想: Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run 90% of my financial off one program that has been tailored to my needs by the spot on crew.

良いポイント:

It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.

改善してほしい点:

It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.

Aaron
アメリカのManager
保険, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Friendly usage and great technology

5.0 2 年前

製品を使ってみた感想: I have worked with spoton for more than two years and I can tell that the terminal and software are reliable. I have never had an issue with them and whenever I have a question I contact [SENSITIVE CONTENT] and he is there to help. I have changed a couple of things in spoton and the level of response is fast. I can highly recommend it for any small and medium business.

良いポイント:

Friendly use for not experienced people. And availability to use on phone and computer

改善してほしい点:

That is not free. I pretty much like everything from this product