Dialpadのレビュー

An app that you would not stop using!

製品を使ってみた感想： Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction.

良いポイント:

Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction.

改善してほしい点:

Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups.

Extremely Disappointed in Customer Service

製品を使ってみた感想： Sadly we love the product but have been extremely disappointed with staff and customer service. We sent in written notice immediately upon setup to not have our contract auto-renew. Our contract auto-renewed and I have forwarded this proof of cancellation well before the required notice date multiple times to the sales staff, customer service representatives and managers at Dialpad who helped to initially set up our account. Months later it still hasn't been resolved and we are getting little response other than we'll get back to you. We are currently being charged over $400 per month for extra lines we don't need and it's looking more and more like we'll have to settle this with legal action due to the non-response.

良いポイント:

Easy to learn, great functionalities, easy to integrate into a team and very customizable.

改善してほしい点:

Bad customer service. Confusing and complicated to setup initially.

Decent Service - Terrible to cancel

良いポイント:

Relatively easy admin. Extendability (api , integrations)

改善してほしい点:

Customer service is a nightmare. Took me days to cancel when i no longer needed the service. Was eventually going to resubscribe my team but the way they handled customer service turned me off.

Texting Feature is a huge upgrade from other tools!

製品を使ってみた感想： Best phone software we've used yet and we've used 3-4.

良いポイント:

Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which prevents teams like ours from seeing the messages and following up if the user is not working.

改善してほしい点:

Not sure if this is a premium features or maybe just not one we have turned on, but I would love to also play back outbound calls.

Love Dialpad and will never turn back!

良いポイント:

I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone. It is easy to move throughout the app and explore all the features, and you can seamlessly move your calls throughout your office/organization with no hassle or extra steps. Whether you are using it for yourself or as an office/company phone system it is an effective tool that makes the crucial communication flawless and simple. 10/10 recommend

改善してほしい点:

I don't have anything bad to say about dialpad, except maybe adding a software that allows you to sent mass texts in a non-group text setting. Which to be fair, I am sure they probably have it and I just do not know how to use it though.

They will hold you hostage.

良いポイント:

Be very cautious when entering into an agreement with Dialpad. Dialpad has a great product. However, they will hold you hostage should you want to make any changes to your account. We have doubled the number of users but our price has gone up more than 10x what we were originally paying in 2020. They are charging us for things we don't want, don't need. They keep telling us they will downgrade and then they don't. They literally will not respond to you for months. We have been going back and forth for 9 months on this.

改善してほしい点:

Ethics. The people on our account have been not wonderfully helpful.

Dialpad Delivers Seamless Communication

製品を使ってみた感想： It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless and efficient solution for modern team collaboration.

良いポイント:

There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and the video calls and AI-driven transcription services are stellar.

改善してほしい点:

Monthly price can get pretty high as each feature is done piecemeal.

Calling Success

製品を使ってみた感想： Effective, dependable, and easy to use communication tool that improves teamwork and production.

良いポイント:

Precise transcription of calls in real time

改善してほしい点:

Dialpad has nothing that I dislike about it.

It helps simplify work

製品を使ってみた感想： It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to carry out

良いポイント:

It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to stay active, well communicated with the same information, all working and sharing processes to scale performance and evolution

改善してほしい点:

At first it can be a bit complex to use because of all its tools, I was confused about where I could do each process, but over time I learned how it works well and nothing has failed me

Great transcripts, difficult set up

製品を使ってみた感想： The platform provides valuable transcripts however it is confusing to set up.

良いポイント:

How the software provides accurate transcripts of meetings in real which is a valuable asset.

改善してほしい点:

Setting up the system is complicated and customer service does not respond in a timely manner

There are better, less expensive and more usable VOIP Solutions

製品を使ってみた感想： If you have no issues, they are easy to deal with. For the most part, technical support was available. And there are some very good people to help you through utilizing the software. But they are pricey compared to other phone services, they charge you for lines you don't use and make it very obtuse to remove them yourself. And for a company of our size, there is no active management or contact after you get started except invoices. I have been billed for lines I did not use because I paid by bill a year in advance and they would not remove or refund anything for an unneeded line. If you have a number that is not being used, you are charged $1/month for each line and invoiced monthly. After paying thousands for this service, you would think they could handle that better. But that seems not to be so. They just want every penny they can squeeze out of you. If you have an issue on the accounting side, they are dunces. They don't try to understand your questions. They don't provide good answers. It is very frustrating.

良いポイント:

The phone system and software are adequate for daily use. It has a nice team chat/messaging function. In most senses I would considers its functionality and features to be average.

改善してほしい点:

Administering the system is a pain. It is simple to set-up and if you want to add new lines, it's easy. But if you need to delete a number or stop paying for extra lines, it is a pain and an involved process. To use the system without incurring excessive billing, you need a full time or at the very least an active phone administrator.

Dialpad functions are awesome!

製品を使ってみた感想： Awesome! Tried to switch and the other provider has been around much longer but doesn't have near the technology and capabilities and reporting of Dialpad. If you want the most advanced phone service from a tech and artificial intelligence standpoint there is nothing I've found that rivals Dialpad.

良いポイント:

Ease of use and the integrated functions or text and picture messaging.

改善してほしい点:

Sometimes the call quality isnt great but a quick reset or update generally fixes it and Dialpad is always improving!

good value but buggy.

製品を使ってみた感想： As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

良いポイント:

Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

改善してほしい点:

Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

Solid, easy to use, easy to administer platform

製品を使ってみた感想： Dialpad is a solid platform that is very easy to set up and configure, and relatively cost effective, in relation to other platforms on the market. Our only complaint is the reliability of Dialpad. It's not a huge issue, but even if one call drops a week, it's annoying.

良いポイント:

We are a software start up with less than 25 employees, of which 12 have Dialpad accounts. We have fairly basic needs, in the sense that each user needs a direct number to place and receive calls/texts, and for those same users to take calls from 'shared' phone numbers, such as support, and sales. The administrative features of Dialpad are easy to learn, use, configure, without having to spend hours self educating on a knowledge base, or through trial and error. This includes functions such as: - Creating new users. - Configuring phone lines (like sales or support) with voicemails, call routing, IVR.

改善してほしい点:

1 - Desktop app reliability (Mac) I've found the Desktop top app to be consistently inconsistent, in the quality of calls, and general usability. I've used Dialpad for 3 years, and always have the newest Mac & software updates. For example, sometimes I will answer a call, and the person cannot hear me. This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Every time, if I restart Dialpad, the issue resolves itself. Again, I've tried multiple headsets/audio settings over the years, and the same issues occur. 2 - Mobile app You can configure Dialpad so that when you receive a call, your cellphone rings (either using your cellular number, or over VOIP, if connected to the internet). I've again found the reliability of these features to be inconsistent. Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing. 3 - Pricing I feel that Dialpad's pricing is in line with other providers, but I do feel that providers across the board have prices set too high, with no option to add 'light users'. For example, we have certain employees that we want to be able to take a call or two a week, or infrequently place outbound calls. We cannot justify paying for a full license for them. If we could add free, or heavily subsidized 'light' users, I believe that overall, our usage and adoption of Dia

Misrepresentation of Services

良いポイント:

The idea that our phones, webchat, and fax could all be in one place.

改善してほしい点:

Last fall, we signed up for their services, emphasizing the importance of seamless integration with Lawmatics, our CRM. Despite assurances that everything integrated smoothly, we've encountered major headaches along the way. We started talking with Dialpad last fall and had multiple calls/zoom meetings with them. We told them we used Lawmatics for our CRM and that it was critical that everything integrated directly to Lawmatics. We were assured on numerous occasions that everything did integrate into Lawmatics. Once we signed up for both phone and website chat, they started billing us for the website chat service, even though it was not up and running. They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look at. Once we got the suspicion that the web chat did NOT integrate to Lawmatics, we emailed them directly and asked. It took over a month for them to finally come back and say that the web chat did NOT integrate directly with Lawmatics, but they were happy to build out a custom zapier connection for an additional $$$$ (crazy amount here). I immediately requested a refund and cancellation of the web chat services, and they have spent another 2 months beating around the bush before telling me that can't do that, and I'm stuck with their contract for web chat. This is after the issue we had with their fax service. We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known issue"- a known issue that their fax doesn't work??? At least they did let us cancel that service. It's a reminder to be vigilant about who we partner with and to ensure that promises made align with the actual service provided. I hope this insight will help others avoid the mistake that I made in choosing to work with Dialpad.

Perfect for Business Startups

製品を使ってみた感想： 8/10 overall, some issues with connections and common bugs on both desktop & android app. BUT!! I have tried Dialpad main alternatives RingCentral, Nextiva, GrassHopper and several other; Dialpad it's a must have if you don't want to use your every day mobile phone, if you are looking for privacy and a good resting, this is a must have; none other company offers SMS via VoIP, they said they do, but none have solve my problem. I have paid thousands of dollars just to come again to Dialpad.

良いポイント:

Free SMS, all systems compatibility, most call center won't notice you are calling from a VoIP, if you live outside the US & Canada, there's no better software to handle your business.

改善してほしい点:

It takes some time to connect, you may need to try several attempts to connect a call or even restart the app.

False advertising, beware.

良いポイント:

Their promises. They advertise that their software works.

改善してほしい点:

They say they do google contact syncing, but it only works for direct lines. If you are a team, this won't work for people that call your main number. You will only see the regular caller id for that number. The WIFI to Carrier switching doesn't work well, and you can't disable it. Support is very soso. There is no centralized place to see open tickets, so you are bombarded with emails, because they are really intaking specialists that ask you to do all the work, and then send you unrelated articles, after about 20 exchanges and 2 weeks.

Great option for VOIP, sometimes unreliable.

製品を使ってみた感想： Overall good experience. Sometimes unreliable. Ended up switching to google voice due to the cheaper price and the reliability issues we had.

良いポイント:

Easy to use with a desk phone and cellphone. Call routing easy to change and update. Many features for call routing during business hours and non business hours. Liked that I could set a different voicemail for different times of the day and for vacation or out of office time.

改善してほしい点:

Sometimes unreliable where it would ring on the desktop only and not the desk phone, and vice versa. Sometimes calls did not go to my cellphone and it would come in as a voicemail. Happened about 10% of the time so it was often enough to be an issue.

Executed a Licensing Agreement then Immediately Broke Contract

良いポイント:

The general idea behind the software is good.

改善してほしい点:

We have been using dialpad for around a year now. The software itself is clunky but generally gets the job done, albeit after significant time tweaking everything. We have four desk phones that mostly work, but most features you would expect in a desk phone don't work with Dialpad. What really makes the software unusable is the support behind it. We applied to their latest "startup" offering and got accepted. After a week of back and forth, their general counsel wrote up our license agreement, and we both signed. The day after the contract was executed we got a random email saying they would not honor it and that the multiple employees who dealt with us were not properly trained to extend such an offer. We complained that we already had a contract signed by their general counsel, but they don't seem to care. Our costs will be around $350 more a month than under the contract they are breaking. Now we are in the process of moving to a different provider after having spent many hours configuring everything to their system. Worse, the IP phones Dialpad supports don't seem to be easily configurable to other similar companies. I would recommend against Dialpad. The software is a great idea with terrible implementation and misleading 'support'.

Doea not work, & customer service can not fix.

製品を使ってみた感想： It seemed to work well for the first year. Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify yourself EVERY TIME you get transferred. They can't even manage to transfer your credentials internally. So much for AI.

良いポイント:

It 'seemed' like an affordable option for call recording.

改善してほしい点:

HIGH failure rate. Most often the calls never connect & on the small percentage that do, the person on the other end can't hear me. ALSO IMPORTANT - don't be fooled by the cost they quote. In addition to all the miscellaneous charges, they have a fee they charge for 'Administrative Cost Recovery'. In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. My $180/year service was actually $270!

Contact and call management system

製品を使ってみた感想： I am still using it to make and track calls, so it'sokay for me.

良いポイント:

Dialpad is a contact and call management system. You have all the customers information like call history management.

改善してほしい点:

it's sometime difficult to establish the calls.

Dialpad - modern communication

製品を使ってみた感想： Overall experience was superb - it is very modern. We make our communication through our workstation (desktop, laptop), we can have it installed in our mobile phones and make calls. I am from the Philippines but I can easily use it and call our clients from the US. As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and taking notes!

良いポイント:

In a product, I always look for its accessibility and I'm glad we have Dialpad. I can easily work on my computer station, use it in a browser or the software application, I also have it on my phone and that feature allows me to be more flexible and available to my company. I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to export data. I also love the live transcription!!

改善してほしい点:

Perhaps when we had issues with our call routing - I was kind of confused on how they are set up. I would like more options and variability added to call routing but so far it is currently working well for us.

Dialpad: Extra Effort Required

製品を使ってみた感想： My company is using Dialpad to save on costs.

良いポイント:

It does work; I can make and receive phone calls.

改善してほしい点:

I found the desktop computer interface difficult to use. I just couldn't get used to all the steps involved with answering the phone in the time before it went to voicemail. My co-worker has the optional desk phone, which I think would be a better solution for me. I don't use the phone often in my work (3-4 calls per week), so it's not necessary for me to have the earpiece on all day. This means that when the phone starts to ring, I have to find the earpiece, turn it on, put it in my ear, then take the cursor off whatever I'm currently doing on the computer, find the icon on the computer screen and click on it to answer the call. If I happen to be in the middle of editing a cell in an Excel spreadsheet, this clicking away leads to making errors or not being able to figure out where I was or what I was doing. I'm sure younger folks are used to such interruptions, but I find it annoying to not be able to just pick up the phone and talk. Similarly, it takes two buttons pressed to make a call, and I can't be sure that the phone number I'm calling is correct, since the number on the Dialpad display is some random number that has nothing to do with the call I am trying to make. It also incurs a bit of delay when connecting which is just long enough to be annoying. Another thing is that the person I'm calling doesn't know it's me, since the phone number that they see is not even from the same island I am on. Calls to Guam do not go through on Dialpad.

worst app and customer support ever

製品を使ってみた感想： Dialpad is greedy- they want to take all of your money and offer no support. The app is constantly glitching. Every. Single. Time. I answer a call on the app on my phone, it hangs up on the client. Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service) just to look completely unprofessional to my clients. On top of that, they make it impossible to reach them by phone. They require you to chat with them first. Even though my employees have been recording their own calls for the past 6 months, I can’t listen to them. They made me upgrade my account in order to automatically record calls and listen, but guess what? It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them to turn it on. They have completely wasted my money and time and caused me so much stress. I can’t wait to switch to another company.

良いポイント:

nothing - i liked the idea of dialpad, but did not work for my company because of all the glitches

Happy customer

製品を使ってみた感想： We are a forestry company, and most of our workforce is mobile, out in the woods caring for the trees. That we can have one number that will reach them no matter where they are is HUGE for us. The fact that their techs can troubleshoot call issues and fix them (or tell us what we need to do) is also great. Dialpad also can be administered by anyone with a half hour of training or less, so we don't need a dedicated phone tech anymore.

良いポイント:

The flexibility and features are night-and-day better than the phone system we replaced. Ability to have phone calls to the office phone ring on our mobiles when not in the office is a favorite, as is ability to block calls from unwanted numbers. We love being able to start a call on one device and in one click move it to another -- like taking a conference call on the desk phone, and when it runs over schedule, move it to my cell phone so I can walk away but stay on the call.

改善してほしい点:

Porting numbers from out old phone system was the only trouble we had, and that's not really Dialpad's issue.