HelpDeskのレビュー

Efficient solution for customer support

製品を使ってみた感想： When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with

良いポイント:

When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.

改善してほしい点:

I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.

Enjoying Help Desk!

製品を使ってみた感想： HelpDesk has made our response time and accuracy much better when helping customers. Before, we were missing emails in our inbox and customers were not being responded to. Now we have happier customers and less customer emails that are missed!

良いポイント:

I love that it makes it easier for our customers to reach out to us after hours and keep track of requests. This keeps our company email inbox low as everything goes to HelpDesk!

改善してほしい点:

I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through. We request to block the email again, and the system tells us they are already blocked.

My Personal Experience with Helpdesk

製品を使ってみた感想： I'd been using this for work and it is very helpful to communicating easily with customers

良いポイント:

great platform and easy access tools, very helpful

改善してほしい点:

Not least thing to like about helpdesk. Everything is great!

Helpdesk needs more work to be optimum for us personallly

良いポイント:

AI summary is a great feature. Apart from that its a quite basic version of a helpdesk to be honest

改善してほしい点:

I mean the helpdesk need quite a bit of updates to be suitable for a multi-brand environment. We use tags to seperate departments because the groups are being used for different brands. So there is no other option to seperate departments. Development launches from helpdesk side seem quite slow as well. Cannot change design of contact forms as well to fit different website styles.

Good tool for any business

良いポイント:

It easy to use and really good program and very useful

改善してほしい点:

Other companies that offer this kind of app, most of them are free not separately paid. Thats the only advantage of others.

A good ticketing system that's worth checking out

製品を使ってみた感想： We chose to move forward with HelpDesk because we were already using LiveChat and ChatBot. While I don't know if it would have been my first choice of a support ticket management system, it has honestly surprised me as I've become more familiar with it. The customer service, just like we've experienced with all of their other products, is top-notch. I can't count the number of other vendors who stick random people behind their chat and phone support who know nothing about the product and are a stone's throw away from being absolutely useless. That couldn't be further from what you get with HelpDesk or any other Text Inc. product. When initially going through the setup process, I needed to be in contact with them quite a bit. Every single person I have interacted with at the company has been knowledgeable, helpful, friendly, and personable. They have gone out of their way to make sure my questions or issues are resolved to my satisfaction before ending the conversation. There's none of that "rushing you through a conversation as quickly as possible" to keep up with some arbitrary metric someone came up with. They stay with you until they figure things out, or they open a ticket to escalate the issue to someone who can assist you further. Obviously, it's made an impact on me, and I will share this with anyone who will listen.

良いポイント:

I love that HelpDesk integrates with the other products we're using from Text Inc., like LiveChat and ChatBot. It allows our team to easily and automatically keep track of questions, feedback, requests, and other items we don't want to slip through the cracks. The customer service is absolutely second to none. They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was something we could make work for what we wanted to accomplish.

改善してほしい点:

The platform is geared towards providing support for a singular company. We provide support for a large number of clients, and while HelpDesk is sufficient to do what we need it to, I wish there were more thought put into supporting multiple companies from one dashboard.

Efficient Help Desk solution

製品を使ってみた感想： Even though in our business model we don't deal with as many clients as say a manufacturing company, it is still important to solve clients' inquiries on time.
Being a small company, without the integrations and the efficient management, that wouldn't be possible.

良いポイント:

The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different platforms and automate a lot of processes. At this stage of growing our company, we are focused on streamlining our workflow and optimizing the usage of the resources we have.

改善してほしい点:

I don't think there are many things they got wrong. We had some glitches and slowdowns on certain occasions. Also, I think a sound notification when a new message arrives could be helpful.

Great experience with Helpdesk so far

良いポイント:

Love the interface and ease of use. The interface and workflow is intuitive and easy to work in.

改善してほしい点:

Looking forward to new features about segmenting users and customers who submit tickets.

love help desk

製品を使ってみた感想： I overall love helpdesk. It is very easy to use and i love it better than other things we have used for emails.

良いポイント:

i love that it is very easy to use and not complicated at all.

改善してほしい点:

it can be a little slow with loading emails sometimes.

Helpful and easy

製品を使ってみた感想： I’ve used it for a couple months and it works great, easy to use and help a lot

良いポイント:

Efficiency and the ability to work with it

改善してほしい点:

It could be a little simplified too many buttons and options

Help desk easy and useful

製品を使ってみた感想： Help desk is a nice tool, very convenient and easy to use.

良いポイント:

it's a nice tool, is easy to use and very intuitive

改善してほしい点:

at the beginning was a little confusing use the "merge" option

Great Live chat for Instant communication

製品を使ってみた感想： We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in real time vs an email contact system

良いポイント:

We like the easy integration and ability to show the live chat on the pages we pick, rather than all. Short cuts are a great time saver as we get multiple queries for support so we can send them off

改善してほしい点:

We don't have many issues with software, just the people on the other end :)

Easy to use

製品を使ってみた感想： Overall an uncomplicated tool for support staff.

良いポイント:

Set up process is not complicated. Easy to use for people with all levels of tech skills.

改善してほしい点:

No major issues so far. I have not yet experienced any trouble.

Helpdesk & Pyzel Surfboards

製品を使ってみた感想： Overall my experience has been fantastic. Helpdesk has helped our employees in different location come together to support customers quickly and easily.

良いポイント:

From integration to customer support, Helpdesk was in fact the most helpful asset to provide our customers and will continue to be for the foreseeable future.

改善してほしい点:

There could always be more customizations on things like widget format and email format, but generally speaking everything is great.

The best HelpDesk for small business website owners

製品を使ってみた感想： Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.

良いポイント:

Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address

改善してほしい点:

You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.

Good

良いポイント:

API integrations and Automated workflows.

改善してほしい点:

As an admin, I should be able to manage all the tickets without joining the team.

Ease of Helpdesk

良いポイント:

Very simple to use and does exactly what we need.

改善してほしい点:

It is sometimes difficult to find some old tickets.

Helpful Product

製品を使ってみた感想： I find HelpDesk to be an extremely powerful tool. I have yet to come across a time where I think to myself "HelpDesk should do this..."

良いポイント:

HelpDesk is a great tool when it comes to ticket management. I love how easily organized the dashboard is.

改善してほしい点:

I dont really have any ideas on how to improve the system.

Daily Helpdesk User

製品を使ってみた感想： It's easy to keep everything online, you can acces it really from anywhere!

良いポイント:

That you can track very easy important chats or tickets that you need again

改善してほしい点:

That in the version that you can download for your mac only the notifications can change

So easy you can't pass it up!

製品を使ってみた感想： It's been a pleasure to use and has made my job so much easier!

良いポイント:

There is really no learning curve for using this software. From the first day you are ready to go, helping your clients, and getting feedback for your services. They are very receptive to feedback and are constantly improving the software. Love it!

改善してほしい点:

I love it!! This software is so easy to use I don't have any complaints.

LOVE THIS PRODUCT

製品を使ってみた感想： MY OVERALL EXPERIENCE IS THAT ANYTHING THAT WE HAVE A PROBLEM WITH HELPDESK CAN SOLVE IT.

良いポイント:

THIS PRODUCT HELPS MY COMPANY IN EVERYDAY ACTIVITIES. WE COULDN'T RUN OUR BUSINESS WITHOUT THIS AMAZING PRODUCT

改善してほしい点:

I DON'T THINK THAT THIS PRODUCT COULD BE IMPROVED. IT HAS ALL THE FEATURES THAT A COMPANY NEEDS TO BE EFFIECIENT

Awesome System!

製品を使ってみた感想： Overall, this feature has been super useful to my business, highly recommend!!

良いポイント:

This product is so easy to use. I love the ability to assign different messages to different users.

改善してほしい点:

I wish that we would be able to receive a notification sound when we received a message on the help desk.

Works great

良いポイント:

Ease of use, access and training, as well and great interchangeability

改善してほしい点:

Lacks features for reporting and tracking.

Great for Managing customer requests

良いポイント:

Very easy to know which tasks are yours and assign tasks to others. I like the custom notifications for when a customer responds.

改善してほしい点:

Forwarding doesn't work the way it should sometimes on the client's end.

Helpdesk

良いポイント:

I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.

改善してほしい点:

For now nothing particular, it's a young product, so limited in features, but they add features week by week.