キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Sitejabberとは

数百万の購入者と企業が集まる、AI対応のレビュープラットフォームです。

Sitejabberの製品詳細

良いポイント:

Sitejabber has allowed me to have positive recommendations added to my website without me having to risk cost at the start up stage.

改善してほしい点:

Complex options sometimes would get stuck to proceed to next page.

Sitejabberの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.4
機能
4.5
価格の妥当性
4.2

おすすめ度

8.1/10

Sitejabberの総合評価は4.5/5です。 (キャプテラに寄せられた63件のレビューより集計)。

Sitejabberを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (63件)

Ryan Samuel
Ryan Samuel
フィリピンのNurse II
認証済みLinkedInユーザー
病院、ヘルスケア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

A Website That Saved Me From Scams

5.0 2 年前

製品を使ってみた感想: I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal.

良いポイント:

I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me.

改善してほしい点:

There is nothing I don't like about this website because it saved me from different online scams lurking across the internet.

Benjamin
アメリカのMarketing Analyst
教育管理, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Excellent value, and the best response rate I've seen.

5.0 3 年前

製品を使ってみた感想: From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.

良いポイント:

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

改善してほしい点:

The on-site badging could be more useful if it was smaller, and on a transparent background.

Sitejabberからの返信

2 年前

Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience.

Alex
ハンガリーのCEO
消費財, 2~10人規模の会社
使用期間: 2年以上
投稿経路

They are greedy

1.0 2 年前

良いポイント:

Easy to use interface and has good SEO for searches.

改善してほしい点:

They do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan...

Sitejabberからの返信

2 年前

Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at [email protected] if you're unable to request reviews. Thank you.

Kevin
アメリカのCEO
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Pretty good reviewing platform

4.0 3 年前

製品を使ってみた感想: If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them.

良いポイント:

Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously.

改善してほしい点:

It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested.

Sitejabberからの返信

2 年前

Kevin, thanks for reviewing your experience - we appreciate your feedback. We're so glad you've found our site helpful.

Mateo
アメリカのOwner
消費財, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Great tool!

5.0 4 年前

製品を使ってみた感想: I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.

良いポイント:

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

改善してほしい点:

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Sitejabberからの返信

2 年前

Hi Mateo. Thanks for sharing your experience - we really appreciate your feedback. We're so glad you've found our platform easy to use.

Nicole
アメリカのOrder Processing Coordinator
認証済みLinkedInユーザー
小売, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Identify and fix problems with your company with ease

5.0 5 年前

製品を使ってみた感想: Before Sitejabber our customers would leave their reviews and we wouldn't be able to really address or personally reply to them unless they came directly to us. Now that we have this wonderful software we have access to customer issues and complaints and are able to individually respond to them accordingly which results in overall happier customers and a better experience for them.

良いポイント:

Sitejabber has allowed my company to identify and resolve issues that customers may have had in order to optimize our overall customer experiences and better our company as a whole.

改善してほしい点:

False reviewers that drop review scores.

Sitejabberからの返信

2 年前

We're thrilled to hear how Sitejabber has helped you optimize your customer experience. Thank you for sharing your feedback.

Jasmine
アメリカのOwner
認証済みLinkedInユーザー
小売, 自営業
使用期間: 6~12か月
投稿経路

Sitejabber Reviews

5.0 6 年前

製品を使ってみた感想: I love that Sitejabber helps instill confidence in potential customers. I’ve also been able to link my rewards program so that current customers are rewarded for posting reviews. I’m also able to link reviews to social media with a paid subscription.

良いポイント:

Ease of use, Visibility of website, Price, Easy to import reviews from previous software

改善してほしい点:

I haven’t encountered any cons. Using the free plan has been fine so far, but I do plan to switch to a paid plan in the future.

Sitejabberからの返信

2 年前

Jasmine, thanks for reviewing - we appreciate your feedback.

Alec
アメリカのOwner
認証済みLinkedInユーザー
コンピュータ・ハードウェア, 自営業
使用期間: 2年以上
投稿経路

Sitejabber is great for reviewing sites, an especially social media sites.

5.0 2 年前

良いポイント:

Sitejabber is one of the few sites where you can do an honest review of a social media site free of the big tech collusion that tries to suppress public awareness of concrete examples of its censorship on social media sites. Sitejabber is also great for reviewing other sites as well, as for example those of businesses that engage in bad business practices. Sitejabber also allows you to post updates to reviews you've made, which is a very good feature.

改善してほしい点:

I've had no problems using the Sitejabber website.

Sitejabberからの返信

2 年前

Alec, thank you for sharing your experience. Your review made us very happy.

tomer
tomer
アメリカのNatural health Bag
認証済みLinkedInユーザー
インターネット, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great review site

5.0 6 年前

製品を使ってみた感想: in general good reliable service that is there for long time

良いポイント:

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

改善してほしい点:

their fake review monitor doesn't always work

Sitejabberからの返信

2 年前

We're happy to hear how Sitejabber has helped you manage reviews. Thank you for your feedback.

Matt
Matt
アメリカのOwner
認証済みLinkedInユーザー
デザイン, 自営業
使用期間: 1年以上
投稿経路

Great functionality

5.0 5 年前

製品を使ってみた感想: Sitejabber makes it easy to automate customer review requests and displaying reviews for incoming customers.

良いポイント:

Easy to use and automate. It’s basically a “set it and forget it” type of app.

改善してほしい点:

Personalizing functionality is behind a paywall but that’s less of a con and more of me being cheap.

Sitejabberからの返信

2 年前

Matt, we're thrilled to hear you found Sitejabber easy to use. Thank you for sharing your experience.

認証済みレビュアー
認証済みLinkedInユーザー
インターネット, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Not maintainable

4.0 6 年前

製品を使ってみた感想: I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI.

良いポイント:

I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service.

改善してほしい点:

The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future.

Francois
南アフリカのowner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Sitejabber Review

5.0 2 年前

良いポイント:

Easy to use and fairly easy to setup.

改善してほしい点:

It is extremely expensive to upgrade to the pro version - The exchange rate from the ZAR to the Dollar makes it unaffordable for a small business to upgrade. Maybe you can consider special pricing for countries with poor exchange rates.

Sitejabberからの返信

2 年前

Hey Francois, your feedback is very important to us. We will be evaluating our plans in the near future, thank you.

ULYSSES
アメリカのowner
自動車, 自営業
使用期間: 1年以上
投稿経路

Love it.

5.0 6 年前

製品を使ってみた感想: Having positive reviews about your customers experience definitely has driven our sales up. Giving potential customers that peace of mind.

良いポイント:

Easy to use. Easy to install. Easy to customize.

改善してほしい点:

To remove any negative feedback you will have to pay.

Sitejabberからの返信

2 年前

We're happy to hear you found Sitejabber easy to use and customizable. Thank you for sharing your experience. Just a heads-up, we don't in any way charge businesses to take down reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake. Customers do get a "Resolution Window" that allows them to address any issues raised in a review.

Murray
英国のOwner
小売, 自営業
使用期間: 1年以上
投稿経路

Sitejabber really improves my retail website

5.0 5 年前

良いポイント:

It has to be said that price is king. As a small sole trader operation I couldn't afford to use the big review schemes, the price is out of my range. Sitejabber has allowed me to have positive recommendations added to my website without me having to risk cost at the start up stage

改善してほしい点:

It is unfortunate that the other add ons cost what they do when I only need them rarely. Maybe one time use cost would help

Sitejabberからの返信

2 年前

Thanks for sharing your experience - we appreciate your feedback. We're happy to hear that Sitejabber was both beneficial and cost-effective for you.

認証済みレビュアー
認証済みLinkedInユーザー
インターネット, 自営業
使用期間: 2年以上
投稿経路
ソース:GetApp

Sitejabber deletes years of genuine reviews when you do not pay.

1.0 昨年

製品を使ってみた感想: Sitejabber scam: I collected over 150 legitimate reviews for 12 years. Sitejabber notices your success & pressures you to subscribe to their (totally unnecessary) "review collection tools" costing $1000's.When you decline the subscription, the Sitejabber scam algo suddenly decides most of your reviews (which have been there for years) are not genuine and are deleted. They don't even notify or inform you.Proof with screenshots of communication with customers is rejected. However if you pay, you can create fake reviews, no problem.Don't waste your time.

良いポイント:

Nothing. I wasted years gathering genuine reviews

改善してほしい点:

Sitejabber deletes years of genuine reviews when you do not sign up to pay for their subscription services - they will favour companies in your category who are paying to ensure you fall down the list. Sitejabber will ignore the evidence you provide to prove your reviews are from genuine customers, if you do not pay their subscription

Zisis
ギリシャのSEO Manager
ワイヤレス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great website for showing the success of your company

5.0 5 年前

製品を使ってみた感想: I am very satisfied with Sitejabber. It is the main way that we show to users our satisfied customers.

良いポイント:

Easy to receive reviews for your business.

改善してほしい点:

Nothing. I believe that the FREE version includes almost everything a business needs.

Sitejabberからの返信

2 年前

Zisis, thanks for sharing your experience - we absolutely appreciate your feedback. We're so glad you've found our platform helpful.

Misty
アメリカのOwner
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Perfect tool!

5.0 5 年前

製品を使ってみた感想: I will definitely always recommend this to my fellow business owners!

良いポイント:

Sitejabber is the perfect tool for my business! The app is so easy to use and I’ve never had any issues!

改善してほしい点:

I love it all! There really is nothing I can complain about!

Sitejabberからの返信

5 年前

Thanks for the great feedback Misty! We are so happy to hear that you love using our review tools.

Linda
カナダのRegional Manager
獣医, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Great tool!

5.0 2 年前

製品を使ってみた感想: Great experience!

良いポイント:

We like:Ease of use Features we needAbility to connect with clients

改善してほしい点:

Nothing comes to mind Sitejabber ticks all the boxes

Sitejabberからの返信

2 年前

Linda, we're pleased you've had a great experience using Sitejabber. We're thankful.

Bernardo
ブラジルのDirector
小売, 自営業
使用期間: 無料トライアル
投稿経路

Reliable Source for Consumer Feedback

5.0 2 年前

良いポイント:

I have used Sitejabber for checking reviews on various companies before making purchases. I find the platform user-friendly and the vast database of reviews helpful in making informed decisions. Overall, I highly recommend it as a reliable source of consumer feedback.

改善してほしい点:

While I generally have a positive experience with Sitejabber, one potential drawback is that not all reviews on the platform are verified. Some businesses have been known to post fake positive reviews, while others have been accused of suppressing negative reviews. As a result, it's important to take some of the reviews with a grain of salt and to look at multiple sources before making a purchasing decision.

Sitejabberからの返信

2 年前

Hi Bernardo, we understand your concern – the more popular the review platform, the more it attracts fraudulent reviews. Sadly, every major review platform is dealing with this. While we have a team of moderators and use a sophisticated algorithm to detect patterns of fake reviews, we also rely on our community to flag suspicious content. We agree – users should consider reviews carefully when making purchasing decisions. Thanks for your feedback.

Pat
アメリカのowner
弁護士業界, 2~10人規模の会社
使用期間: 2年以上
投稿経路

honest and reliable

5.0 2 年前

製品を使ってみた感想: The site has reliable and honest reviews. Varying views and opinions are insightful.

良いポイント:

It is easy to use. The views expressed are reliable and honest.They are helpful in making purchase decisions.

改善してほしい点:

Nothing is unlikeable about the software.

Sitejabberからの返信

2 年前

Hey, Pat! Thank you for your review. We're stoked that you found our site reliable and honest, that's exactly what we strive for. :)

Ziggy
オーストラリアのCEO
小売, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Waste of money

1.0 5 年前

製品を使ってみた感想: shite

良いポイント:

after trying to run it for a number of months we have given up

改善してほしい点:

The software on several occasions drops our paid status back to free The level of support is low for an online system repeatedly did not list reviews from customers. We became suspicious about it some time back so we tested it and asked a number of our repeat customers to place reviews that did not show up or count. now the software has lost the review tab on the page. Been waiting all day for support to get back to me

Sitejabberからの返信

2 年前

Thank you for sharing your experience. Know it's been quite a while, but we apologize for the frustration this has caused. Can you send us more details at [email protected]? We'd love the opportunity to make things right.

Randy
アメリカのOwner
消費者サービス, 自営業
使用期間: 1年以上
投稿経路

Sitejabber . More productive than not. Allows the people the opportunity to be heard.

5.0 2 年前

製品を使ってみた感想: I have enjoyed using sitejabber to read the reviews and write reviews for other companies.

良いポイント:

There are more pros than cons to this software. I like that people can select certain companies to review and that companies are allowed to respond objectively.

改善してほしい点:

There really wasn't anything to like the least in regards to the software. It is helpful all around to the customer and the company

Sitejabberからの返信

2 年前

Hey Randy, thanks for the review. We're delighted that you found our site helpful.

Richard
アメリカのPresident
エンタテインメント, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Helpful and accurate

5.0 2 年前

良いポイント:

Honest reviews you can't find elsewhere, easy to use

改善してほしい点:

I don't have any complaints, the process is simple

Sitejabberからの返信

2 年前

Richard, we appreciate your feedback. Yes, we pride ourselves in the honesty of the reviews on our site. Thanks!

Wendy
カナダのOwner
広報・渉外, 自営業
使用期間: 2年以上
投稿経路

Business Review

4.0 2 年前

良いポイント:

The ease with which I was able to access and use

改善してほしい点:

Nothing so far, software is compatible

Sitejabberからの返信

2 年前

Hey, Wendy. Thanks for the feedback, we're grateful.

Nancy
アメリカのOwner
認証済みLinkedInユーザー
アパレル、ファッション, 自営業
使用期間: 2年以上
投稿経路

Easy and functional!

5.0 6 年前

製品を使ってみた感想: Great people to work with when questions arise.

良いポイント:

Works every time! It easy to share reviews.

改善してほしい点:

Needs more options rather than just product review.

Sitejabberからの返信

2 年前

Nancy, thanks for reviewing - we definitely appreciate your feedback.