HubSpot Service Hubのレビュー

Hubspot Service Hub

製品を使ってみた感想： Overall, Service Hub has been a pleasantly surprising experience.

良いポイント:

We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.

改善してほしい点:

I'd love to see an OAuth option in the future to put our knowledge base behind a login.

検討した類似製品： Jira、Drift、Intercom

HubSpot Service Hubに決めた理由： Integration with our Hubspot CRM.

切り替える前の製品： Drift

HubSpot Service Hubに切りかえた理由： Single platform for sales and service teams. Enjoyed the look and feel of the knowledge base more. The quick insights seemed to be spot on to how we want to measure Knowledge Base success.

The best CRM product we used.

製品を使ってみた感想： I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting.

良いポイント:

I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly.

改善してほしい点:

Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what.

Hubspot review

製品を使ってみた感想： it was used to reserve spots and spaces, and it did the job. However, it would not allow any exceptions, and it prevented me from using it.

良いポイント:

great software for organization and reserving spaces.

改善してほしい点:

doesn't have enough flexibility. This is a hinderance to business

Hubspot helps us manage and resolve tickets

製品を使ってみた感想： It's fantastic that you can add tickets and information from other parts of the site. It's got straightforward menus and a plethora of straightforward reports. The ability to create distinct permission tiers is another feature I appreciate.

良いポイント:

I find it helpful that we have dashboards to track the outcomes of our efforts, both individually and collectively. Integration inside an organization is facilitated by the system's compatibility with other programs.

改善してほしい点:

It can be time-consuming for Hubspot data to be imported into other programs. There are several nice to use dashboards, but they can be slow to load.

Great software for tracking sales and tickets

製品を使ってみた感想： HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and aggregate the results in a well-organized dashboard. This allows you to see where you excel and where you need more work.

良いポイント:

Using HubSpot's Service Hub is simple and straightforward. Numerous FAQ-answering video guides are available. These undoubtedly cut down on the amount of time spent communicating with support staff. However, the help desk is top-notch and always available. They're better than I could have hoped for.

改善してほしい点:

As the size of your team grows, you'll need to buy more seats to keep everyone on the same platform. It would be fantastic if purchasing the platform didn't restrict you to a specific amount of seats.

Great all-round experience and easy to use

製品を使ってみた感想： The key business driver for this project was to not have to expand the CS team with business growth, instead making them more efficient and able to manage a greater amount of inbound enquiries. This was achieved.

良いポイント:

It easily integrates with many other products. It can also be used across many teams/departments so passing leads etc can flow right though the business. It was easy to integrate and migrate current data, creating pipelines for new and existing deals. Customer support is helpful, so usually resolves any technical issues we have. The interface is very user-friendly, so even the computer-illiterate users within our business find it easy to use.

改善してほしい点:

Auto-assigning based on current load is not present, so assigns tickets to users who already have a high workload instead of a user who can accept more. This is perhaps the biggest time saver but is needing to be done manually at the moment.

検討した類似製品： Freshdesk、Zendesk Suite

HubSpot Service Hubに切りかえた理由： Price and integrations offered more flexibility

Overall system for managing your customers that keeps constantly improving

製品を使ってみた感想： We started using Hubspot Service Hub overall when Hubspot presented their Chat feature. We have seen many improvements and new features have been implemented throughout the year so I'm positive it will become even greater tool in the future. Would recommend.

良いポイント:

Hubspot works well as an overall system for Customer Service. Chat, Help Center and Customer surveys are easily modifiable and there's constantly new features presented.

改善してほしい点:

The Hubspot chat is still relatively new service and is missing some elements which would be beneficial in professional use(such as possibility to delete messages, the search function within chat is not always as user friendly as expected.)

Easy to keep track of issues, create surveys, automations

製品を使ってみた感想： I've been working with Hubspot along with the rest of my team for 4 months and it's only getting better. There is a LOT to explore and it's so easy to have everything working together.

良いポイント:

Working with hubspot has made managing our customers much more easy. I have the ability to create surveys and see which users a replying, create automated messages, tag team members in tickets and more.

改善してほしい点:

The ticketing feature is not as advanced as other services but it makes it easy when all contacts are in the hubspot CRM

Great support tools for small to mid-market companies

製品を使ってみた感想： Service Hub has been fantastic as a ticketing, customer feedback and chat tool. The integration with the rest of HubSpot ensures that I have the latest data on my customers when they are communicating with us.

良いポイント:

Ease of use. Cost. Setup time is quick. The integration with the rest of HubSpot is one of it's biggest values. Many of the functions in Service Hub also mirror other functionality in HubSpot, so Ididn't have to learn how to use a separate suite of tools.

改善してほしい点:

Inability for customers to view all of their outstanding tickets. I'd like to offer the same system that Hubspot uses to my clients with a support inbox of sorts.

検討した類似製品： Zendesk Suite

HubSpot Service Hubに切りかえた理由： Integration with the rest of HubSpot. Ease of use. Cost. Automation features.

HubSpot REview

製品を使ってみた感想： was a great experience and I would like to know more

良いポイント:

I was only a user with this software but it was easy to use.

改善してほしい点:

I did not ever get to be an admin with this

Good, but prefer more value

製品を使ってみた感想： The customer service was a bit confused at rimes and got more of the big company feel rather than the we respond quickly and actually care feeling that I get from current provider.

良いポイント:

The integrations of Hubspot are unmatched, big reason the charge big is those ecosystem integrations.

改善してほしい点:

The simplicity/interface is nothing special to me. Pretty standard UI/UX. The cost for what you get is discouraging to me. It becomes quite expensive once you are off start up plan.

検討した類似製品： Zendesk Suite

HubSpot Service Hubに切りかえた理由： Seemed cleaner and easier to use, but became too expensive and started shopping for new option in Freshdesk.

Easy to use knowledge base tool

良いポイント:

Simple to build and organize, standardized formatting for articles, built in relevant-article curator, great that its connected to everything else we do in HubSpot

改善してほしい点:

Would like more options for customizing the design of the knowledge base home page. Would also like to be able to use a table of contents features with anchors so that articles can be longer but easily navigated via these links and anchors.

Ticketing

製品を使ってみた感想： Overall, the ticketing in the service hub is what i would like to acknowledge. This is very time savvy, and helps coordinate the workload of the team. It is viewable by everyone and each team player is held accountable for the turn around of their work. In our business we have a response time of 24-48 hours, and the tickets just show you the details you need to know and the whereabouts of that response. This is essential for the front of house team to be able to relay to the client at any given moment and any team member can do this.

良いポイント:

I use this software daily and the most part of my job i am using the service hub. This mainly consists of the use of tickets that enable team members to have a solid view of the workload as well as the general outer team can see. I like most about this software that every move can be held accountable, someone is responsible for everything that goes in there and it makes everyone work as a team.

改善してほしい点:

Some more automation would be good, i guess it is somewhat hard given the details it pulls. But when it automatically pulls information that you know you have changed, this can sometimes be very frustrating and also can cause contacts/ companies to associate more 10,000 engagements very fast and overfill the CRM very fast.

A worthwhile choice.

製品を使ってみた感想： Satisfactory.

良いポイント:

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.

改善してほしい点:

Pricing. Hubspot is not the most affordable option out there.

検討した類似製品： Zoho CRM

HubSpot Service Hubに決めた理由： Costs.

切り替える前の製品： Zoho CRM

HubSpot Service Hubに切りかえた理由： Wide variety of features for my teammates.

HubSpot's Knowledge Base Prioritizes Ease of Use

製品を使ってみた感想： HubSpot's Knowledge Base has allowed my company a place to collect important information for contractors nationwide. It is a place for them to turn to with questions or clarifications, and to learn more about their expectations. I feel like it really stepped up my company's ability to provide on-demand assistance.

良いポイント:

As a creator and a user, the interface is very easy to navigate. The focus is very much on text - HubSpot's knowledge base ends up looking like an encyclopedia. This focus on text keeps thing simple and straightforward. Developments are carefully added, not to shake up the use of a knowledge base, but to streamline the delivery of text information.

改善してほしい点:

The focus on text keeps customization options minimal. For the first few months of using HubSpot's knowledge base, there was nothing you could do to change the look of the home page. That has been (thankfully) updated to allow for a few different templates. The implementation of images and other media is a far second place to the focus on text. Lastly, the search option leaves some to be desired. It searches strictly for language contained in the articles. I would like the option to add metadata tags.

Hubspot Service: Work in progress but getting there

製品を使ってみた感想： Like many other SaaS services, they are always updating and adding new functionality. For companies that are using other modules from Hubspot should definitely consider using Hubspot Service, it will only get better. Businesses need to incorporate all elements of the flywheel in order to ensure the best possible user experience. Keep up the good work Hubspot.

良いポイント:

- Integrating with the website is easy and done simple steps. You don't need any technical background to do that. - Setting up the knowledge base with articles and documentation is a simple process. Creating categories and subcategories is easy. - If you have used the CRM, Marketing modules in Hubspot, you are quite familiar with the tickets. Some of the features have gotten better and improved.

改善してほしい点:

Hubspot has much to learn from the established players in the game such as Zendesk. They lack much on the automation and since Hubspot is a preferred solution in Europe, they should have multiple language support on the knowledgebase. They should also add a smarter layout to the conversations (inbox) to not to seem as cluttered as it is now. More features are needed on the allocation of agents and have more integrations with third-party.

Hubspot Service Hub Review

良いポイント:

It's categorization and click/drag feature of kb articles, ease of publishing, case workflow visualization

改善してほしい点:

No public access for our own customers to view their own cases (open or otherwise) in the support portal. Organizationally, this means they will be managing case volumes through their email, only IF they were copied on the case to begin with. File limitations; kb indicates there are no file restrictions other than on video, where we found there to be a 2 gb limit on ANY file.

Outstanding Product with High Quality

製品を使ってみた感想： It's been a very helpful experience. HubSpot definitely makes my daily duties more organized and self sufficient.

良いポイント:

Overall my experience has been great. It helps to visualize the many steps we have within our company which makes it easier to proceed with certain duties in a more organized at a efficient pace.

改善してほしい点:

I really can't say anything negative about this CRM at all. It has been very helpful and organizing. If they could do something a little better it could be include more user-friendly training videos.

HubSpot Service is quite there

良いポイント:

I honestly think that the service hub is a great software and new hub from hubspot, since it's a new product it has a great ton of value. The most important things I believe would be the ticket and knowledge base, where you can have everything that your team is doing on tickets, even demands by the client and finally have a resource center to your whole team and your clients.

改善してほしい点:

Although I like the knowledge base I feel it's quite limited. For once, our company just grew international, and we would need to have multiple Knowledge Bases on HubSpot, but we can only have one. The feedback surveys also are a great start, but it's limited as to how many questions I can do on a survey, sometimes I would need to question our client 3 times just so I would get the answers we need.

HubSpot Service Hub

製品を使ってみた感想： The service hub allows you to focus on areas that require your expertise, while allowing you to use HubSpot to organize your marketing goals and strategies. They make it so much easier to meet client expectations and stay on top of marketing trends.

良いポイント:

HubSpot is a user-friendly application that is easy to navigate and with a platform intuitive for users. The service hub makes it a simpler process to connect with clients and follow up ticket tracking. There are three parts to the hub: client feedback, tickets for a help desk experience, and knowledge base to provide resources for clients.

改善してほしい点:

It's available only through the upgrade to service professional and not currently available through our Enterprise subscription.

The best customer service for your digital transformation

製品を使ってみた感想： Excellent, easy to use, fast deployment, affordable for any size of companies. Companies who are considering an upgrade to its customer service processes or need an agile digital transformation, needs Service Hub.

良いポイント:

Easy to deploy, administer, use. In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time. A new generation of SaaS.

改善してほしい点:

It is design to work with Marketing Hub and/or Sales Hub. If you need to integrate to other software, it may require the development of a middleware to migrate data (KB).

Great all in one platform!

製品を使ってみた感想： HubSpot Service Hub is helping our team become as efficient as possible, freeing up time to connect with more customers and build relationships. It has also allowed us to build out a self-serve Knowledge Base right through HubSpot that empowers our customers to learn and explore Hio on their own!

良いポイント:

My favorite thing about HubSpot Service Hub is that it puts all of my previously scattered tech needs in one place. Not only can customer emails/calls be captured and assigned to their contact as history, but every ticket can be seen and responded to easily as well. The personalization tokens and snippets are fabulous pieces of automation. I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

改善してほしい点:

The only con we have had with this software has been the customer support. It is hard to get anyone to reply to you quickly from HubSpot in my experience. Luckily they have a robust community forum and Education series where you can figure out most problems on your own.

Great tool for tracking our customers and making sure we are staying on track

製品を使ってみた感想： Our customers love being able to use the chat and have a knowledge base where they can search for how to resolve taks.

良いポイント:

Being able to use the live chat is absolutely amazing. Makes it quick for our customers to get in touch with us and help them with any need they have.

改善してほしい点:

Nothing at this time. Works great and as intended.

My Expereince With HubSpot Service Hub

良いポイント:

We have used this product as a CRM and comes with amazing features and capabilities. It is affordable, easily customizable and very helpful thanks to multiple features.

改善してほしい点:

No negative issues with HubSpot Service Hub

Service on the Up

製品を使ってみた感想： For having recently launched their Service Hub we find that overall it helps us deal with many of our needs in a convenient way as we also have the Sales and Marketing Hubs. There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. This for me is fundamental and Hubspot nails that on the head!

良いポイント:

For most daily tasks it's easy to get things done, you can have a great variety of tasks which can be carried out all in one place (use contacts, create workflows, manage and answer tickets, etc.). Each agent can easily keep track of their own tickets. The feedback surveys are a great addition to our site now too!

改善してほしい点:

Having to have both the inbox and the ticket windows open is sometimes difficult. A more annoying or obvious alarm for chats would also be a plus in the future (like an alarm that doesn't stop until a chat is answered). In our case, a multi-language Knowledge Base is missing to make the KB more complete.