Ability to remote connect to multiple facilities.
Loses connection to it's hardware almost daily requiring a fix each time. The swipe hardware wares out very quickly.
iPad POS that includes marketing tools!
Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.
Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing
NCR Silver meets our multi store needs
This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.
The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning. Four years later, we have of course adapted.
This is a publically traded company NCR No Way...
製品を使ってみた感想： They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction. When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone. After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me. This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....
We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.
When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????
We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us. As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service. As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience. We have sent your comments to our customer care department, which will be reviewing it.
Payment reporting inhancement
製品を使ってみた感想： Our overall experience with Silver has been great. We have recommended this product to several colleagues.
This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.
When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.
製品を使ってみた感想： Great customer service when I call. Very responsive and efficient. Wished they would contact us on the front end when an update creates issues, not after we have the problem.
The ease of use on the front end. Easy to pull data and information from historic sales.
Issues with security aren't addressed until they are a problem and have credit cards kicked back after assuming they were good. Changed security settings on IPads and issues were resolved, but we had to reach out instead of being contacted first. There needs to be an accounts receivable. We use a backdoor and do payouts with notes to even the drawer. A fourth category would make this easier.
Some very good pros, and some pretty frustrating cons
製品を使ってみた感想： Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.
The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.
When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.
Big changes in Customer Service and they've lost me
製品を使ってみた感想： Overall I used to be very happy with NCR silver. The price has crept up over time. They raised the price once and said I now had "concierage" service, but no one seems to be able to explan to me what that meansand they are not nearly as responsive with customer service as they used to be. I have complex inventory questions and cannot get an answer. When I call in (which I rarely have to do now) my issue is complex and the reps that answer are inexperienced and just tell me what I already know. They don't understand what I am asking because they don't use the system themselves.
I liked how easy it was to use. Easy to set up, user friendly. In the beginning when i needed help and had questions and suggetions the call center reps knew what they were doing and how to help.
In the last year or two they switched the call center to India. Since I have been using NCRSilver since 2015 I can solve most of my own questions, but when something comes up and I have to call in it is not a simple question anymore, and the employees that are now contracted to solve these issues know less about the system then I do. They seem to be reading from a script. While they are very nice it is frustrating because they cannot answer the question and it has to be put in queue and they have to get back to me. Seems like when that happens the person getting back to me just tells me what I already know. It's useless. I am going to be looking for a new software for my POS system.
Solid software but not as versatile as hoped
製品を使ってみた感想： The POS system, like others, allows me to track business flow when not in the store.
NCR's back office is easily navigated. It is feature rich in many areas, excelling in variations. The modifier portion of the software is decent, but could use some work so that it could be used as a single add on for several items as well as modified price times quantity.
Can not customize the customer information that you wish to have at a glance. Can not set up tax exempt customers for automatic tax exemption. Can not readily link inventory to my existing website. Can not set up scannable customer ID cards readily. Can not see inventory at a glance for quick inventory checks on items. Will not print directly to Dymo Labeler for price tags from back office as Square will when receiving inventory. Can not set up coupon codes for printable coupons, must set up an offer to apply to everyone. Sales team said these were all included in the purchase, but were not. Expensive software, overall less feature rich than Square but 33% higher per month.
No Inventory Functionality
製品を使ってみた感想： POS, tracking of sales, cash reconciliation, and time clock. Would love an inventory feature for retailers.
Transactions, and reporting, are very easy to use. Reporting is excellent.
There is zero inventory functionality. You can add inventory, but as a retailer I need to be able to track my inventory to monitor when, and what, I need to order. Silver does not offer such a feature. This is a common complaint amongst other retailers that use Silver that I frequent with my personal business.
Easy to use software!
製品を使ってみた感想： It makes placing orders for customers so easy because everything is right in front of you on the screen. We are able to take multiple orders at once with this software.
I like that it's so easy to navigate through the different pages and areas of the software. Everything so self explanatory on the different pages that training someone on it is a breeze!
I dont like that the software freezes up multiple times a week. When it acts up on one tablet, its messed up on all of them. That can be very inconvenient at times.
製品を使ってみた感想： I have told, shown and recommend your system to many small business owners but they tend to go with other systems due to cost, they love the look on my bar with my 2 ipads on their stands, one for NCR Cimplebox calendar check ins and the other for NCR Silver POS studio sales.
Ease of teaching my employees, Ease of getting my reports, Ease of looking up so many things like cancelled tickets(times of cancellations would help), helps me keep track on employees.
Not seeing the integration of my online calendar system, thought their might be a discount for the calendar. Control of emails is a "0" - no means to click on several at a time to delete as I uploaded 6,000+ only to find out I could only use 2500 at a time, not I need to upload them all again in groups. But then if I have duplicates there is no easy way to tell and I do not want to bother my customers with duplicate emails. I also have no idea if my (Cimplebox) calendar emails are automatically going over to the Silver.
Still the "GOTO" program for my business....
NCR Silver has been a great program for my business as its reliability is incredible- I don't think NCR has ever been down in the years I have been using it. The user interface is very intuitive and even when off-line (ISP down), once it connects up it re-sync's with their main system and all is well. We highly recommend it to all who ask who we use.
Honestly, the issues that it has, in my opinion, I have submitted general inquiries and they have actually corrected them in a format that helps all connected- haven't found any issues that I dislike enough to warrant a "dislike".
製品を使ってみた感想： The system and software itself is good. It does what I need it to do and it does it efficiently and easily. Their customer service, however, is not always so good.
The software is easy to use for both employer (inputting information, printing reports, etc.) and employee (operating daily transactions).
The system only keeps transaction data for 13 months. While it is easy to understand that not keeping a lot of information will help the system run more efficiently, there are times when it would be an asset to be able to pull a customer's previous sale no matter how long ago it was.
Very basic POS
製品を使ってみた感想： Customer service has gotten worse of the last few years and most have no knowledge of the product. NCR Silver and NCR Counterpoint should be merged but within NCR neither business unit has any clue what the other does for customers.
It's a simple solution to start up a small business like a coffee shop.
Overall software is very basic and fine for someone who's looking for a simple plug and play solution for a business similar to a coffee shop. NCR Silver offers no intgrations to Shopify or other major sites.
NCR Silver for Jack and Sons Barber Shop
製品を使ってみた感想： Not bad. Would love to have someone come out and fix the issues we are having.
Pretty easy to use and great back office helps keep up with inventory and sales.
System crashes sometimes and usually when we are busy so we have to try to figure out how to fix it ourselves and sometimes call customer service but hold for long time before ever getting help.. still have issues that need to be corrected with Quantum unit.
Bent Wrench Roadhouse Review
製品を使ってみた感想： It used to be awesome, but we are experiencing lots of errors with our credit card processing lately. After contacting customer service, we have received ZERO follow ups.
Ease of use. It is fairly easy to navigate through all of the back office items.
Inability to delete a variation after you have added it to an item. This is only a problem when you are trying to delete the only remaining variation from an item.
NCR Silver is here to stay
製品を使ってみた感想： We love it. Irreplaceable to our business.
We love the reporting features and the robust nature of the Application. The setup is super easy and we loved how soon all the wait staff learnt the new system
Working with Tier 1 support after hours can be challenging. Being in cloud technology the glitches that occur are not always easily resolved by support staff.
製品を使ってみた感想： The initial sales rep was wonderful but misleading, the concierge service is great- once you get to someone & the reasons I chose this system are still working out because I'm not a tech or programmer. I'm working through it slowly & painfully, in hopes that once I have this setup, everything will be wonderful! The Silver system itself is great & I look forward to using it to grow my business tremendously.
The back office reporting options are great. I can review, track & adjust orders. I also like the options with accounting & tax paperwork. I can see as I add more info, this software will work even better for my company.
It was NOT easy getting all the info for the item entry for my register (POS). There was a bunch that is in the wrong place, so now I have to go in, item by item, and enter &/or fix. I was hoping by signing up, I'd have a bit more accomplished to this end. Also, I haven't been able to use my Ipad for anything else. My husband had to 'rig' the frame for me so I can remove my Ipad to use when it's not in use for the store.
It does everything backend software should do (basic reports, inventory management, etc.) It is very user friendly.
The software is often slow to load and crashes. When changing inventory counts you have to save after 200 entries which slows the process down and can create room for errors.
製品を使ってみた感想： There are improvements every year, but there are still issues that need to be resolved.
24/7 support. Email, text, online chat assistance.
The tech support is often incompetent and sometimes rude. Recently, It took 45 minutes for someone to tell me that the bar code at the bottom of the receipt cannot be removed.
製品を使ってみた感想： My overall experience has been good. They have great support
I like the ease of use and the different reports offered. They also have a lot of tools that come with the software, from POS to customer loyalty.
I don't like how the price seems to go up. The main reason I chose NCR was their pricing.
Review of NCR Silver
製品を使ってみた感想： My overall experience with NCR is OK.
I like that it is easy to add and remove items with a couple of clicks here and there. The overall POS System is easy to use.
Talking to customer service is a nightmare. They take a lot of time to get answers to the questions that i had. I don't like that i cannot run a report for the items that i have received into the system for each vendor. I don't like that i cannot run a mass report of the customers that i have in the loyalty program with their total points. I can only see them on a per customer basis.
製品を使ってみた感想： The tech support is not as knowledgeable as I would hope for.
The ability to look and make adjustments from any computer.
Not much flexibility to adjust to fit my needs Very expensive for what you get.
NCR Silver Review June 2019
It is easy to add new items to the program and the color classification of the system to make it easier for my cashiers to remember where a certain item is located.
I wish there was a way that all customers had to enter in their information in our system before starting check out. This would make it easier for our customers who use the loyalty program.
easy to use for Customer input and ringing sales.
Not to well for retail inventory control. And can't recall transactions or post void sales if customer changes mind within the same day.