キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

CloudTalkとは

CloudTalkは、サポートおよびセールス・チーム向けのクラウド・ベースの電話システムです。この製品は通話を簡単で楽しいものにします。今すぐ無料トライアルを体験しましょう。

CloudTalkの製品詳細

良いポイント:

Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity.

改善してほしい点:

Inability to leave comments on a call for posterity.

CloudTalkの評価

評価ポイント

使いやすさ
4.5
カスタマーサービス
4.3
機能
4.3
価格の妥当性
4.2

おすすめ度

8.1/10

CloudTalkの総合評価は4.4/5です。 (キャプテラに寄せられた263件のレビューより集計)。

CloudTalkを使用したことがありますか?

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レビューを絞り込む (263件)

Eyituoyo
Eyituoyo
ナイジェリアのLinux System Admin
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 無料トライアル
投稿経路

intruitive for Both Admins and Users

5.0 5 年前

製品を使ってみた感想: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

良いポイント:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

改善してほしい点:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Pedro
ポルトガルのMarketing & Growth Ops
金融サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Best All in One tool regarding communications

5.0 10 か月前

製品を使ってみた感想: Very good. Execelent Integrations and support.

良いポイント:

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

改善してほしい点:

The option to send MMS inside Europe. It's not possible yet.

Andres
コロンビアのRecruitment Manager
アウトソーシング、オフショア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Unreliable tool for small businesses that do not work 24/7

2.0 昨年

良いポイント:

The waiting time for the phone lines is short. That is the main positive thing

改善してほしい点:

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

CloudTalkからの返信

昨年

I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

Victor
フィンランドのCustomer service developer
経理, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Well functioning and good integration with HubSpot

4.0 4 年前

製品を使ってみた感想: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

良いポイント:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

改善してほしい点:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Stefan
Stefan
ドイツのSales Manager
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

CloudTalk offers the best solution to our small team

5.0 4 年前

製品を使ってみた感想: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

良いポイント:

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

改善してほしい点:

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Joey
英国のProduct Manager
非営利団体運営, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Excellent Cloud Base Phone System

4.0 4 年前

製品を使ってみた感想: Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows.

良いポイント:

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

改善してほしい点:

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Kinga
ポーランドのContributing Writer
認証済みLinkedInユーザー
マーケティング、広告, 11~50人規模の会社
使用期間: 1~5か月
投稿経路
ソース:GetApp

検討した類似製品:

Amazing quality of support and calls!

5.0 5 年前

製品を使ってみた感想: Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you.

良いポイント:

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

改善してほしい点:

There is no single thing I would dislike about CloudTalk.

Maddy
アメリカのeCommerce Manager
スポーツ用品, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Great for remote working!

4.0 3 年前

良いポイント:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

改善してほしい点:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Daniel
Daniel
英国のsales executive
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

All in one solution that is super easy to use

5.0 3 年前

製品を使ってみた感想: It has been a great experience and the product is solving most, if not all of my needs.

良いポイント:

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

改善してほしい点:

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Yana
Yana
ブルガリアのContract Business Development Manager
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Great Customer support for Dyslexic sales proffessionals

5.0 4 年前

製品を使ってみた感想: Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department

良いポイント:

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

改善してほしい点:

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Ziya
ベルギーのAdvanced Systems Engineer
電気・電子機器製造, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

CloudTalk is a Reliable Communication Solution

4.0 昨年

製品を使ってみた感想: My experience with CloudTalk has been highly positive. It has revolutionized our communication processes, enhancing efficiency and customer interactions.

良いポイント:

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

改善してほしい点:

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Joe
カナダのVice President
インターネット, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Support / Sales not at level it should be

5.0 4 年前

製品を使ってみた感想: I love the product and would love to continue to use it, I wish it was less expensive and had better support.

良いポイント:

The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.

改善してほしい点:

After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.

認証済みレビュアー
認証済みLinkedInユーザー
エンタテインメント, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Easiest phone system to start with

5.0 5 年前

製品を使ってみた感想: Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it.

良いポイント:

Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

改善してほしい点:

We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

CloudTalkからの返信

5 年前

Dear client, We are so happy to hear that you work with us for more than 2 years. Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning." We always try to listen and adjust our product according to the customers needs. Have a great day! Kris from CloudTalk

Esat
ドイツのWealth Manager
金融サービス, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Works well

5.0 4 年前

良いポイント:

Call monitor helps the most for us training our calls and being able to listen to each other.

改善してほしい点:

Sound quality has been sometimes bad, but more likely its due to the clients connection.

認証済みレビュアー
認証済みLinkedInユーザー
不動産, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

CloudTalk Is Great Platform!

4.0 5 年前

良いポイント:

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

改善してほしい点:

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Rudy
スペインのTerritory Account Manager
インターネット, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Great telephony system, great CRM integrations

5.0 2 年前

製品を使ってみた感想: Their support is amazing and their support staff as well.

良いポイント:

It's very easy to use. Also updating is very easy and fast.

改善してほしい点:

Sometimes it would give us an error or say things like call not connected.

認証済みレビュアー
認証済みLinkedInユーザー
経理, 11~50人規模の会社
使用期間: 1~5か月
投稿経路
ソース:GetApp

Great telephony service. Highly recommended

5.0 5 年前

製品を使ってみた感想: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

良いポイント:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

改善してほしい点:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Lukáš
チェコのCEO
化粧品, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Good price / quality ratio. Customer support

5.0 5 年前

製品を使ってみた感想: With customer support and administrators, we have always solved our requirements very quickly. I recommend.

良いポイント:

We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

改善してほしい点:

They could lower the cost of fixed line calls within the Czech Republic.

Faruk
ポーランドのSenior Business Development Manager
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Great solution for our calls with CRM integration

5.0 4 年前

良いポイント:

Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement. We love the reporting section as well. We were offered to pick up the numbers we wanted to use which helped us customise it. Among the other solutions, CloudTalk is also fairly priced. The support team is also responsive.

改善してほしい点:

Nothing really. At the peak of the pandemic, there was isues with call quality but it was fixed immediately, we like the tool a lot.

認証済みレビュアー
認証済みLinkedInユーザー
建築、設計, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Avoid! Poor operation and customer support.

1.0 4 年前

製品を使ってみた感想: Very poor. We regret that we signed up.

良いポイント:

Their sales people is good and the app UI looks good but...

改善してほしい点:

The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!

Roman
スロバキアのProject manager
通信, 51~200人規模の会社
使用期間: 2年以上
投稿経路

I recommend.

5.0 5 年前

良いポイント:

You can make calls very easily with CloudTalk. It has many useful tools (features) and it is not necessary to understand IT/technology at all.

改善してほしい点:

I had to setup CloudTalk myself, but it was easy and they can guide you through this process.

Meri
クロアチアのSponsor
認証済みLinkedInユーザー
音楽, 11~50人規模の会社
使用期間: 1年以上
投稿経路

CloudTalk saved our company!!

5.0 5 年前

製品を使ってみた感想: From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time!

良いポイント:

There are so many pros, but the most life changing was the costumer service that help us out in our time of need.

改善してほしい点:

The only thing I can think of, and it’s not even a con, is that the technology is so advanced we were weirded out for a few minutes when we started.

sheri
アメリカのCustomer Service
家電製品, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Porting in numbers

2.0 4 年前

製品を使ってみた感想: Call quality is not the best, but the porting it the major issue.

良いポイント:

I don't feel that anything is positive right now

改善してほしい点:

This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy [SENSITIVE CONTENT HIDDEN] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago.

認証済みレビュアー
認証済みLinkedInユーザー
経理, 1,001~5,000人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Call center management platform

5.0 2 年前

製品を使ってみた感想: it does the job and is very professional

良いポイント:

Features like call recording, history, reporting make CloudTalk a good call management application

改善してほしい点:

Customer service is not fully available sometimes.

Sophia
オーストラリアのHead of Operations
レジャー、旅行、観光, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Good support team and great insights and data

3.0 4 年前

製品を使ってみた感想: We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it ensured we could keep costs down but be visible on the same number.

良いポイント:

- Really good data and reports - support team have been good

改善してほしい点:

- software is obviously using the internet so if you have a weak connection then your calls will drop out