Twilioのレビュー

Twilio is an excellent tool in relation to quality and price, I recommend it.

製品を使ってみた感想： In generally, companies of any size may stand to gain a significant amount by putting Twilio's powerful communication capabilities into action.

良いポイント:

Twilio allows programmers to effortlessly create and release new forms of communication. Twilio provides a number of application programming interfaces (APIs), software development kits (SDKs), and libraries for adding telephony functionality to software. It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to their own needs.

改善してほしい点:

Until now, I haven't been able to find a single drawback to using Twilio. My interactions with Twilio have always been positive.

Can do everything, for all businesses but with a steep learning curve...

製品を使ってみた感想： Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another provider to Twilio and after a quite lengthy setup process that involved lots of customer service calls it was up and running. After that you can pretty much leave it or do some minor changes relatively easy. Now when customers call they can choose from an option tree to troubleshoot their issue or they can choose to talk to an agent (me) and if it's during business hours the call gets forwarded to my cell, if outside of business hours they get my voicemail. Works great! I also have it embedded in my website for a chat option that more people actually use.

良いポイント:

Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra.

改善してほしい点:

Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number.

Its ok...until you have to deal with the support.

良いポイント:

We used Twilio since 2018 (an eternity in the software world). Good API and mostly without any big technical issues.

改善してほしい点:

There was a big fraud/spam issue on our account. We are pretty sure it was not our fault. But things happened and we lost about 900$ due credit card charging (still no refund from Twilio). Contacted the support but we got only some general advices and they insisted that it was our fault. And apparently it was more important for them that we "Confirm that you will not be disputing the charges with your bank" then finding a solution. After 2 months without any progress, we decided to Switch to Amazon. Our first impression: great support from Amazon!

Amazing product

良いポイント:

Everything, but especially support and connectivity options.

改善してほしい点:

There is nothing that I didn't like, product is close to perfect!

Egypt

製品を使ってみた感想： I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented it to me smoothly, quickly and concisely in one place, many benefits in the success of the work and the communication process, I was able to see the workflow, control it and follow it up, and I solved Many of the problems with the application that some employees made with some customers, and I dealt with these problems quickly and amicably. I realized many facts and reached many information and benefits..

良いポイント:

I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application .

改善してほしい点:

It has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it.

Twilio

製品を使ってみた感想： Twilio helps me send transactional SMS messages to my users, which is its important role for my business and it nails this. However, to get more out of it, I use it for marketing to certain user segments as well and it performs brilliantly. Overall, I am happy with Twilio.

良いポイント:

Twilio easily integrates with multiple 3rd party services out there. With a simple Zap in Zapier, you can build multiple workflows that trigger operations on your Twilio accounts such as sending out mass SMS or transactional SMS to customers. Twilio has exceptional deliverability in so many countries around the world. So no matter where your recipient is, Twilio can pretty much reach them.

改善してほしい点:

Twilio has a steep learning curve if you do intend to get the most out of the products. You can cover a lot with simple API and Zapier, but to get the most from it using "Programmable Communications" needs some level of expertise. And this is where Twilio really showcases its powers. Unfortunately without a certain level of expertise, you will not get to that. Personally, as a NoCode builder, to overcome this I had to hire an expert to help me get the most out of Twilio.

Affordable 1:1 SMS messaging that natively integrates with Chili Piper and Marketo Engage

製品を使ってみた感想： Experience has been positive and great

良いポイント:

Extremely affordable option to send 1:1 SMS meeting reminders in conjunction with Chili Piper and increase show rates to hard earned appointments set by our sales reps as well as send 1:1 SMS marketing messages via Marketo Engage

改善してほしい点:

Doesn't have 2-way, bi-directional texting capabilities when a prospects responds via text to either our meeting reminders or marketing messages

Twilio has become a backbone for my work structure! Couldn’t live without it.

製品を使ってみた感想： Fantastic! I have really become to rely on it. I do wish that building some of the things inside of the Twilio platform was a little simpler for me. Although they do have really great guides for everything to help me get what I want done

良いポイント:

Twilio is so dependable and versatile and I am extremely happy with it! It has become a main structure of my work flows from marketing text messages, call forwarding and everything communication. Twilio basically does everything. You can build anything you can think of inside the Twilio platform. It blows my mind what it is capable of. I feel like the only limit to what I can create with Twilio is my intelligence.

改善してほしい点:

I like everything about Twilio. I have been using it forever and I don’t plan to stop anytime soon

Amazing powers - not for anyone

製品を使ってみた感想： We did our transfer from Dialpad to Twilio after seeing the price difference + all the missing options (automation and integration) Dialup was missing. We faced a huge issue when we realized we had to code our own phone system to be able to receive or send sms and calls. Happened at a moment where the firm didn't have the time to read the 3000 pages tutorial offered on Twilio. Our transfer made our whole phone system out of service for 3 weeks. We finally found other companies offering what Twilio should offer : a basic interface to the basic needs of a phone number (call + sms). This workaround finally made the deal much less advantageous than expected. We now pay almost the same price as we were paying with Dialpad, for a less powerful interface.. until we have the time to focus on building our own app to use it.

良いポイント:

Twilio can do absolutely everything you need to do with a phone number. Automate, Record, SMS, Call, Chatbot, Integrations, Number verification.

改善してほしい点:

Very complex to setup. You absolutely NEED to know how to code. No easy user software available to simply use your number from day 1.

Twilio Highlights

製品を使ってみた感想： I feel it has scope of improvement. It is easy to you but then it does not easily allow conference calling and messaging while on call. It could also include adding notes.

良いポイント:

It is easy to install. Convenient to use the software with other tools as well. Placing a call is very easy

改善してほしい点:

It's interface. The leaving a voice note feature must include a beep or time set. Conference calling feature is not very convenient

Dependable

製品を使ってみた感想： Overall, however, Twilio is a solid choice for businesses and organizations looking for a comprehensive communications platform. From a developer's perspective, it is one of the simplest solutions to integrate with.

良いポイント:

Twilio is a powerful and effective communications platform that allows businesses and organizations to easily integrate voice, video, messaging, and other forms of communication into their systems and applications. Some of the key benefits of using Twilio include:Flexibility: Twilio provides a range of different APIs and tools that can be easily integrated into a variety of different platforms and applications. This allows organizations to use Twilio in a way that best fits their needs and requirements.Scalability: Twilio is designed to handle high volumes of traffic, making it a good choice for organizations that need to send or receive large numbers of communications on a regular basis. The service can easily be scaled up or down to meet changing needs.Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services. These features can help organizations optimize their communications and improve their overall effectiveness.

改善してほしい点:

Despite its many benefits, there are some potential drawbacks to consider when using Twilio. For example, the cost of the service can be a barrier for some organizations, and the advanced features may not be necessary for all users. Additionally, the service may require some technical expertise to set up and use effectively.

Outstanding Platform for Businesses Using WhatsApp

製品を使ってみた感想： Overall it has been positive so far. We are launching our software globally now and so far they have been a solid partner in the countries we have been going to.

良いポイント:

We used Twilio to be the backbone of custom cross-platform messaging software we built that connects people in different countries around the globe. We used it to send automated messages alerting the users that someone in their area wants to talk to them and then to continue to facilitate the conversations through our software and the WhatsApp API protecting the user's identities. The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers. The system tracks if messages were delivered which is great and we can see responses come back in as well, not the message content itself mind you, but that a response was sent. We also leverage their email platform which added another communication platform to our system. All in all, we are excited about our partnership with Twilio and look forward to continuing to work with them.

改善してほしい点:

The only challenging issues we had really involved WhatsApp and getting them to verify our Facebook Business listing, then approve us for a WhatsApp number and finally approve our message templates so we could use Twilio to send messages through their platform. I wouldn't say any of that was Twilio's fault and their staff was excellent at doing everything they could to help us. The only thing I would like to see is a better more laid out navigation on their admin dashboards. You have to click into menus to get to a sub menu to then scroll around and try to find what you are looking for. It would be nice if they had a master link tree like Amazon does on their AWS dashboard.

Twilio is great, but the learning curve is greater

製品を使ってみた感想： Because I don't make any changes to Twilio on my own, the barrier to entry requires me to rely on third-party developers to fulfill all my requests due to my technological limitations. While this could be considered a good thing, as most business owners should not be screwing around with their phone system, it does mean that I need to be reliant on a third party to help make the Twilio implementation I dream up. When everything is set up correctly, I never have issues with Twilio. That level of reliability means a lot when it comes to a business phone system. Because of this, I wholeheartedly recommend Twilio to any business. Just be prepared to take a deep dive into the learning curve or hire a third party.

良いポイント:

Twilio has set the bar pretty high with the customizability of telephony. You can do incredible things with Twilio. From a simple phone tree to complex actions that integrate other applications with the likes of Zapier and other no-code services, the sky is the limit for most small business owners to create great solutions.

改善してほしい点:

The downside is the learning curve. In comparison, I consider myself tutorial literate when coding and setting systems up. I can't seem the find the ability to build proficiency in Twilio. And while this is my own doing, it is my only con. Twilio is incredible. For whatever reason, I have difficulty handling the tweaking on my own.

So easy it almost seems too easy.

製品を使ってみた感想： We use Twilio Programmable Voice for a number of different use-cases. It is used to create trackable phone numbers for ads, internal phone/sms systems for sales/support and also integrated directly with our marketing automation platform, Autopilot. All of this had a fairly steep learning curve for a non-developer, but taking the time to do the work through Twilio (rather than a 3rd party software built on top of Twilio) has saved us a large amount of money and preserved a great deal of operational flexibility by preventing unwanted layers in our broader communications stack.

良いポイント:

Twilio programable voice lets you build localized internet phone systems using numbers from anywhere in the world. I don't know of another comparable solution that isn't just another interface built on-top of Twilio. More importantly, it lets you customize these phone systems in every way imaginable (from drag/drop coding in Studio to custom apps) in just a few clicks. In terms of cost and flexibility, it is the clear winner in this space.

改善してほしい点:

The product is trying to become increasingly friendly to non-developers, but it is still really positioned as a developer-first platform. It is a true platform technology, which is the root of most of Twilio's benefits – but that does come at the cost of being intimidating/less user-friendly to non-developers.

Start sending SMS programmatically with just a few lines of code

良いポイント:

Twilio is superior when it comes to SMS delivery so I will share my experience with that since I use only SMS services but bear in mind that Twilio is much more than just SMS. Twilio delivers messages fast and reliable all around the globe for a very competitive price. It usually takes just a few seconds to deliver the message. With Twilio, you don't even need to buy a phone number since you can send messages from an alphanumeric ID. You just need to make sure that this is legal in your country and take an additional registration step if required by law. Choosing the phone number from which you will send a message is sometimes a better solution since you can then also receive messages and for example, receive messages for unsubscribing the customer from your SMS marketing platform. What I particularly like about Twilio is their offer for Non Profit organizations. They are willing to credit your account with 500$ if you are a registered Non-Profit and that is amazing! I don't know of any other company that gives such big credits for free and that speaks that company is led by managers who certainly have a great vision which is not only to make a profit but help people by providing easy use service. Their API is amazing! Documentation is full of examples and a lot of programming languages are supported out of the box. Their API services are not just developer focussed and overall complete service is so easy to use that I don't know why I haven't been using it much before.

改善してほしい点:

Twilio dashboard is not the best experience and I don't like it even though it received a redesign recently. It feels kinda outdated and it isn't optimized for mobile devices what I found kinda alerting for 2022. Although you won't be using it on your mobile phone primarily, it is nice if you could check the error log fast on the go if a lot of them start popping out and alerting you on channels you set.

Reliable text notifications for customers

製品を使ってみた感想： We've had great experience with Twilio. Our users sign up for text notification and we use Twilio to deliver them information. That experience has been well-received by customers. There's more to Twilio than that but texting is what we use it for. The system barely ever goes down and always shows us accurate information of our usage.

良いポイント:

Barrier to entry is so low; it's so easy to get started with Twilio. It took us one afternoon to test it and we were running production-grade systems the same week using Twilio. It's documentation is so good that we don't need to call into support for anything. Billing is clear and analytics is clear as well. We have enjoyed Twilio.

改善してほしい点:

There isn't anything I don't like about Twilio. I do feel that Twilio can create widgets for non-technical customers to sign up customers for text notification. We have development staff that understands Twilio well enough. I do see small mom-and-pop shop owners who'd love to keep customers informed of sales through text messaging. If Twilio advertised more or somehow helped such audience, that'll be really neat.

Best Communications API for Voice and SMS

製品を使ってみた感想： Overall, it's highly recommended that every startup or business should go with Twilio as their backbone communications layer. Recently they added more services like email through SendGrid, so it is really powerful.

良いポイント:

Using Twilio services for programmable voice and SMS means that we do not have to build that infrastructure, and can build features on top of that at a quick speed. I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily. The team is super friendly, and will always be there to help answer our problems. Otherwise, the API documentation is great and easy to implement.

改善してほしい点:

It doesn't work or work so well in places like China though, which is understandable. The admin console is largely usable but can include for features for less tech savvy people, understandably, not really their audience.

Twilio integration

製品を使ってみた感想： Our overall experience with Twilio has been great. The set up and implementation of Twilio in our office was extremely easy and we haven't experienced any issues using Twilio so far. I like that there's a specific phone # attached that looks like it's form our area code and office. Our patients can text us at any time and we have never had any missed texts or communication issues.

良いポイント:

We currently use this software that is integrated with our ChiroHD Software system. Our team utilizes Twilio daily and appreciates the convenience to easily communicate with patients via text.

改善してほしい点:

I don't think we are using the full functionality of the product due to it's integration inside ChiroHD.

Twilio has real bad customer service!

製品を使ってみた感想： I usually don't leave reviews but I am so upset of how Twilio treated me and my business that I feel an obligation to do so. Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or other service providers. Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business was being damaged every day by it. I would never recommended Twilio to any businesses or consumers.

良いポイント:

There is nothing much to like about Twilio.

改善してほしい点:

Twilio has real bad customer service and not reliable platform for businesses that depend on API and SMS for their businesses.

Great for Triggered Text Message Notifications

製品を使ってみた感想： Overall, very happy. Great value for the money. Would highly recommend.

良いポイント:

We've been using this system to send text notifications to a distribution list when someone visits our website and completes a form to request information. We typically receive emails from clients who send 3-5 similar, if not identical emails to multiple tour operators. By dramatically decreasing our time to contact the potential client and answer questions via email or over the phone, we saw a marked increase in booking conversions. Using the Zapier integration between our Website form tool "Gravity Forms" and Twilio, we now can respond to online inquiries a matter of minutes, and secure a booking before our competitors can even open their email.

改善してほしい点:

In the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message.

Twilio - Best Virtual Number Providers

製品を使ってみた感想： Twilio is overall the best and most reliable software to get Virtual numbers

良いポイント:

Twilio helps to get virtual numbers within minutes especially United States numbers which helps us with our business needs.

改善してほしい点:

Restrictions and extra process involving more days for some country numbers like India, and Hong Kong affects our timeline

Full-fledge communication platform for any complexity of business

良いポイント:

We use Twilio as a cloud communication platform and we found here all the options required for our business. API Integration with other software is well done also.

改善してほしい点:

Pricing for phone numbers is some regions are high. Interface is not intuitive in the beginning.

Always on the Go with Twilio!

良いポイント:

Competitive rates in the market is being offered. We use this in the company as the main tool for SMS messaging platform tool for our devices so it's cheaper compared to the rates we would be paying if we are to use the services offered by regular major carriers. It also allows use via API so very convenient and easy to set up in the backend for operational use with different platforms.

改善してほしい点:

Lately, there's an issue when viewing/searching for SMS transaction logs. When you search for the logs using phone number as a search tool, sometimes the results will not show up. I think it's a bug. Also when the sub menus were changed from the previous version, it got confusing. Navigating the menus on the site got more complicated compared to before.

Powerful, flexible

製品を使ってみた感想： Great - solid dependable system

良いポイント:

Wide range of options - API hooks, config options etc

改善してほしい点:

Can be complex to set up, but Twilio Studio does the trick now I guess. We were originally using XML / TwiML

Awesome tool for sending sms and voice calling

良いポイント:

Twilio enables the users on any platform to send sms and make voice calls internationally via its well documented APIs which can be integrated very quickly on the platform by the developers. The SMS can be sent reliably on any international or local phone number once the phone numbers are bought with the required services enabled on it. Twilio also provides phone number masking for making voice calls. All in all its really an awesome module to use in your product for availing all of the Twilio services.

改善してほしい点:

Twilio should provide sms and voice calling as a testing feature on the trial account which can really help people to be more convinced about its awesome services.