キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

PayPalとは

PayPal Commerce Platformでは、支払いからクレジット、不正防止に至るまで、顧客の場所を問わずに使用できます。

PayPalの製品詳細

良いポイント:

There are some good advantages to having a paypal account and can make it worth the money. One of the best things about paypal, is the ability to be able to use paypal to buy things online.

改善してほしい点:

The most frustrating experience is recently I had a dispute and I could not see the dispute details in the app and had to login via the browser.

PayPalの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.3
機能
4.6
価格の妥当性
4.5

おすすめ度

8.8/ 10

PayPalの総合評価は4.7/5です。 (キャプテラに寄せられた25,442件のレビューより集計)。

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レビューを絞り込む (25,442件)

Cassidy
Artist
認証済みLinkedInユーザー
エンタテインメント, 11~50人規模の会社
使用期間: 2年以上
投稿経路

PayPal Review

5.0 3 年前
動画プレイヤーで日本語字幕を表示できます
大遥
日本のライター
認証済みLinkedInユーザー
執筆、編集, 自営業
使用期間: 1~5か月
投稿経路

paypalのいい点と悪い点

5.0 2 年前

良いポイント:

海外から商品を購入する際に非常に便利な支払い方法であり、銀行口座から簡単にお金を引き出し、クレジットカードとのシームレスな連携を実現することができている。

改善してほしい点:

PayPayのように直感的に操作することが難しい場合があり、ウォレット画面とホーム画面を行き来しながら求める機能を探す必要があり、慣れるまでに手間がかかる。ボタンの配置や画面遷移を体系的にすることができれば非常にありがたいです。

Shota
Shota
日本のGame Designer
認証済みLinkedInユーザー
コンピュータ・ゲーム, 自営業
使用期間: 2年以上
投稿経路

世界中で入金や出金がこのソフトのおかげで簡単になった

5.0 3 年前

製品を使ってみた感想: 瞬時にお金を送金したり、受け取ったりできるソフトウェアで尚且つ、世界で一番と言っていいほど安心に使用できるソフトウェアだと感じています。誰がみても直感的に使用できるページですし、私の生活にはなくてはならないソフトウェアです。これからも長く使用させていただきたいと思います。

良いポイント:

最も良い点は、emailアドレスで各国へ送金や入金ができる点が本当に助かっています。このソフトウェアがあるおかげで、私は世界中の企業と働くことができています。メールアドレスひとつで迅速に、そして安心に取引が個人間でできる点が最高です。さらに特筆すべき点は、個人と企業間の間の取引で、立場の弱い個人の取引をしっかりと間に入って守ってくれる点が本当に感動的です。以前個人の依頼である企業に仕事を出したのですが、契約違反をされてしまい返金を求める出来事がありました。直接企業に打診する明確な答えを得られず途方にくれていましたが、paypalのカスタマーサポートに依頼したところ30分位以内に企業側に落ち度がある事を判断していただき、全額返金してくれました。このようにサポート体制もしっかりしている企業なので、安心して使用できます。私は10年以上使用させていただいております。

改善してほしい点:

目立った気になる点はないのですが、強いていうならばスマートフォンのPaypalアプリの画面に少し改善してほしい点があります。現在では、スマートフォンで取引を行うことが多いのですが、カスタマーサポートに連絡をしたいときに、連絡先を探したのですが自分のアイコンをタップして、そこからさらにサポートの場所を探さなければならない点が少し不便だと感じています。問い合わせのボタンは、画面の一番下のアイコンに入れてほしいと思います。

認証済みレビュアー
認証済みLinkedInユーザー
機械工業, 51~200人規模の会社
使用期間: 2年以上
投稿経路

海外サイトでの注文も手軽にできる

4.0 2 年前

良いポイント:

普段は日本語で使っているが、海外サイトで買い物するときは英語で入力しておいた住所をメインに切り替えておけば発送先住所も自動で英語住所になるので大幅に手間が削減できる。

改善してほしい点:

国内では使えるサイトがまだまだ少ないので今後増えていってくれればさらに便利に使えると思う。

匿名レビュアー
食品、飲料, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

匿名でも支払いができる、してもらえる

4.0 2 年前

良いポイント:

PayPalでは互いの身分を明かさずに金銭のやり取りを行うことができ、更に金銭のやり取りを確実に行うことが出来ます。

改善してほしい点:

現在のところ不満に思うところは感じられない。

匿名レビュアー
高等教育, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

とても便利です

5.0 2 年前

良いポイント:

海外製品のオンライン決済が簡単にできること。

改善してほしい点:

領収書の発行が、少し分かりにくいところ。

匿名レビュアー
卸売, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

PayPalでの支払い必要性

3.0 2 年前

製品を使ってみた感想: アプリに慣れ親しんでいる人物であれば、比較的簡単に導入が可能であること。
逆に不慣れな人であれば、最初の導入の際に苦戦するでしょう。

良いポイント:

既存のGoogleplayでの支払いやモバイルキャリア決済で対応不可の海外コンテンツへの支払いが可能であること

改善してほしい点:

web版のPayPalサービスだけでトラブルへの完結が出来ないこと、そのためにアプリ版のPayPalを導入し対応をしなくてはならないこと、またカスタマーへの連絡が不便であること

Calvin
Calvin
南アフリカのMarketing manager
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

PayPal Software Review.

5.0 先月 新着

製品を使ってみた感想: Its a flexible payment options – customers can pay using their PayPal balance, credit card, debit card, or linked bank account. I like that a lot about it. and that it makes it easier for online marketers to do business without worrying about payments methods.

良いポイント:

I like that its a global online product and the fast payments – I can receive payments instantly. No waiting for checks or long bank transfers. and I like that PayPal works in many countries and supports different currencies. Lastly its easy to set up – I can add PayPal to my website or online store quickly without needing advanced tech skills.

改善してほしい点:

Fees Can Be High – PayPal charges transaction fees, which can add up, especially for small businesses or frequent sales, and for holding funds up to 21 days on other transactions.

Carlos Sebastian
アルゼンチンのInterpreter
通信, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Pay pal old user!

5.0 2 か月前 新着

製品を使ってみた感想: Well for more than 2 years, I had some issues, but they fixed without any problems.

良いポイント:

It's world wide, so you can connect with everything

改善してほしい点:

It's kind of difficult to recognize some real users

Cassandra
アメリカのQuality Rater
情報技術、情報サービス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Paypal's lack of transparency and efficient communication makes it a risky option as a financial provider.

2.0 2 か月前 新着

製品を使ってみた感想: Paypal places many barriers between the customer and vital information making my overall experience very frustrating. This is made even more inconvenient by the lack of online support making it difficult to reach the right people when a problem arises. Paypal has caused numerous disruptions in my financial well being due to these issues.

良いポイント:

Paypal is widely accepted as a payment option for online transactions, making it a convenient payment option when shopping online.

改善してほしい点:

Lack of account transparency such as the ability to view declined transactions. Additionally, the lack of easily accessible online support like many other payment providers offer as their digital experience. There does not seem to be any explanation as to why users are unable to view declined transactions and where the charge is coming from. This is extremely inconvenient and is potentially a security risk as monitoring all transactions towards any funding account is essential for monitoring unusual activity.

Troy
アメリカのExecutive Director
宗教団体, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Easy, Versatile, Multi-Faceted, and Reliable

5.0 3 か月前

製品を使ってみた感想: Overall, PayPal is easy to set-up, and can be used over a multitude of distribution channels, on websites, phone apps, in e-mail campaigns, and in person, too. The functionality is intuitive, and PayPal requires minimal orientation/training for people to use. I highly recommend it.

良いポイント:

There are a number of ways that an organization can use PayPal, from using it as a tool to collect money for a specific purpose, to being able to collect money on site in a retail sale, to fundraising and soliciting donations for an organization, etc. It's varied, versatile, and easy-to-use.

改善してほしい点:

The back-end reporting that PayPal offers has improved, but it could be improved a bit further, helping an organization know more about who is interacting with it, etc.

John
アメリカのSecurity Ambassador
病院、ヘルスケア, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

PayPal is the best!

5.0 2 週間前 新着

製品を使ってみた感想: I use PayPal to pay and receive money whenever applicable

良いポイント:

A super and secure easy to use online payment system

改善してほしい点:

Currently i have zero issues with PAYPAL

L
L
アメリカのtrainer
認証済みLinkedInユーザー
エンタテインメント, 2~10人規模の会社
使用期間: 1年以上
投稿経路

paypal ... good until it isnt

5.0 先月 新着

製品を使ってみた感想: for the majority of the time i found it extremely effective in money management

良いポイント:

i liked the fact you can send invoices , send payments to visa direct or venmo and accept swipe paymemts as well

改善してほしい点:

the security is great however it lacks unatuomated overides from custmer service representatives and inforces verification protocols that cant be addressed by sparsly available cusotmer service

Zach
Zach
英国のNone
認証済みLinkedInユーザー
小売, 2~10人規模の会社
使用期間: 1年以上
投稿経路

My review about PayPal and what I love about it

5.0 2 か月前 新着

製品を使ってみた感想: PayPal is really good and I can always use it to put my money on my HSBC debit card.

良いポイント:

PayPal is something you can use to withdraw your money into your bank. You can also use PayPal to buy stuff on eBay as well and you can also use PayPal to add money.

改善してほしい点:

It can sometimes give me errors and it logs me out automatically for no reason.

Elle
Elle
スペインのCompany owner
認証済みLinkedInユーザー
デザイン, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Trusted and respected

4.0 4 週間前 新着

製品を使ってみた感想: Mainly positive. I did have an issue a few years ago but PayPal helped me retrieve my funds.

良いポイント:

It is a well established and trusted brand. I've been using it for many years and many clients trust it.

改善してほしい点:

It doesn't transfer my funds to my bank as quickly as other online payment providers.

Ashley
Ashley
アメリカのSmall Business Owner
認証済みLinkedInユーザー
消費者サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Pay with PayPal...

4.0 2 か月前 新着

製品を使ってみた感想: I've had an overall good experience with PayPal. It's made my life easier.

良いポイント:

I Iike that I'm able to cash out my virtual Visa cards and pay online fast

改善してほしい点:

I don't like that your account can be limited at any time for no reason.

Nedim
Nedim
セルビアのDigital Marketing Manager
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

User-friendly payment app

5.0 3 週間前 新着

製品を使ってみた感想: Allows transactions in multiple currencies, making it ideal for international payments. User-friendly app for managing payments on the go.

良いポイント:

Setting up and using PayPal is simple for both personal and business transactions.

改善してほしい点:

Charges high fees for international transfers.

Nkosinathi
南アフリカのOperations manager
認証済みLinkedInユーザー
パッケージ/貨物配送, 11~50人規模の会社
使用期間: 1年以上
投稿経路

PayPal is still the best despite it's short comings.

5.0 4 か月前

製品を使ってみた感想: PayPal is a wonderful piece of software having used it for two years despite its minor issues with handling disputes, other wise its great and would definitely recommend it.

良いポイント:

It's simplicity and fast processing of payments.

改善してほしい点:

Handling of disputes,the app becomes inadequate in such matters.

Emily
アメリカのPiano and Voice Instructor
教育管理, 自営業
使用期間: 2年以上
投稿経路

検討した類似製品:

Secure and easy to use

5.0 3 か月前

製品を使ってみた感想: Overall, I haven't had any trouble with PayPal in the 10+ years I've been using it, both as a customer and as a seller.

良いポイント:

PayPal has gotten much easier to use over the last several years. The app actually works great and I've never had any issues with it. Sending and receiving money is easy, and being able to see all of your recent activity is great. Generating reports on the business side is also nice.

改善してほしい点:

For some reason, a lot of people still don't trust PayPal and won't use it. Also as a seller, PayPal fees are pretty high.

SALAMI
SALAMI
アメリカのmarketer
認証済みLinkedInユーザー
マーケティング、広告, 自営業
使用期間: 1年以上
投稿経路

PayPal Review

4.0 2 か月前

製品を使ってみた感想: My experience with PayPal has been positive; It's a simple and quick way to send and receive money online, and both the website and mobile app have an intuitive user interface.

良いポイント:

Its security and usability for online payments, which allow customers to send and receive money without giving businesses all of their personal information.

改善してほしい点:

PayPal block users and freeze and hold funds from accounts without warning, which irritates users.

Saemi
Saemi
アメリカのartist
認証済みLinkedInユーザー
エンタテインメント, 自営業
使用期間: 1年以上
投稿経路

Expensive..

3.0 5 か月前

製品を使ってみた感想: It’s good to use on any website and offers various features; however, I hesitate to use it for every transaction.

良いポイント:

It’s convenient to use on your own website, and it offers various options. They also accept Venmo.

改善してほしい点:

It has an expensive fee per single transaction.

認証済みレビュアー
認証済みLinkedInユーザー
執筆、編集, 2~10人規模の会社
使用期間: 2年以上
投稿経路
ソース:GetApp

Protecting Scammers and Defrauding Customers

1.0 3 か月前

製品を使ってみた感想: Paypal is definitely protecting scammers. I had two transactions recently that I sought a refund on. Both times the seller turned out to be a Chinese scammer. I submitted all the evidence to Paypal, including pre-existing reports to Scamwatch and police. They didn't even bother to read my complaint, let alone look at any of the attachments I sent. I pushed things further, providing more evidence not just of how I'd been scammed, but also how this particularl seller was operating dozens of fraudulent businesses in Australia. Paypal ignored that too. They've also refused reunds on faulty goods, goods that were nothing like what I ordered, and goods that never arrived. Paypal definitely don't protect the customer and actually make it deliberately hard to seek a refund. On top of that, they charge an extra 10c in every dollar on top of the current exchange rate from AUD to USD (and other currencies). That's not fees and charges which are additional, but them deciding what the exchange rate is and setting it 10c higher than the actual exchange rate, and then they prevent you from having the currency exchange handled by your bank or another institution. Paypal collects that extra money. So as well as not standing by their own, much-advertised customer protection policy, they actively support scammers and are themselves defrauding customers. Maybe it's time all the disgruntled customers got together and started a class action against Paypal?

良いポイント:

Nothing. There is nothing to like about Paypal.

改善してほしい点:

It does not protect customers (but it does protect scammers); customer service is non-existent; the account setup is hard to navigate; there is no buyer protection; Paypal is extorting money by setting its own exchange rates; the refund process is deliberately opaque to put people off making complaints; there is no way to seek restitutation from Paypal itself without engaging in a lengthy legal process.

Marcia
アメリカのRustic Things
認証済みLinkedInユーザー
美術、工芸, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Paypal Platform

3.0 6 か月前

製品を使ってみた感想: My overall experience with PayPal is more frustrating to me then satisfied. Paypal does have many restrictions and verifications on their platform, which is good, but when you continuously get denied moving your own money it becomes very frustrating.

良いポイント:

I like Paypal's platform the most. The mobile app is easy to get around, options to buy and sell Bitcoin, add multiple debit cards in one place, earn cash back and rewards from different merchants and several others options to choose from.

改善してほしい点:

What I dislike the most about Paypal is their approach to keep your account verified, authenticated, and protected is so extreme, it enables you to access or move money in your account. Paypal will also put a hold on your account for months at a time if they assume you are selling an item on the platform, leaving you unable to access your money until the hold is lifted.

Steve
アメリカのOwner and Chief Bottle Washer
Eラーニング, 自営業
使用期間: 2年以上
投稿経路

PayPal-It's Been a Long Great Trip

5.0 4 か月前

製品を使ってみた感想: Since 2006, both PayPal and my business have gone through changes, and both of us have had good and bad changes. PayPal has changed for the good (so have I, but this is not about me) and sometimes it is a hassle to learn these changes but that is just part of the business.
Overall, like any long-term relationship, there are ups and downs; luckily for me, the downs are short, and the u[ps are long.

良いポイント:

Reliability is at the top of the list. PayPal as been around as long as I've been doing business online.

改善してほしい点:

Listing something of a Con with PayPal is difficult because everything I think of turns out to be 'operator error' and has little to do with PayPal itself. I am sure there are negative points to any system that holds onto your funds, but so far (since 2006), I have not encountered any. <knocks on wood>

Destiny
アメリカのCEO and Designer
デザイン, 自営業
使用期間: 2年以上
投稿経路

検討した類似製品:

A decent payment processing solution with some drawbacks

4.0 9 か月前

製品を使ってみた感想: I think overall PayPal is okay, but many of the issues I've had, had the potential to turn into a lot bigger issues. I would say it's probably no longer the best option for payment processing.

良いポイント:

They have one of the shorter wait times for payouts/balance transfers compared to other platforms I've used. Many people are familiar with them and many companies/organizations still use them which often lends itself to an easier check out process. I like that it has pay later options for my clients.

改善してほしい点:

Paypal was once one of the most trusted and secure payment processors, but there have been many points of failure over the years and I am not as confident about it as I once was. I have previously had some issues with fraudulent purchases made using my account. In my experience their customer service has not been the best often because of language barriers leading to my concerns not being understood/addressed. I don't like how difficult it is to change the settings so that non-PayPal users can make payments using PayPal. The buyer-protection is not great either, I purchased a product that was misrepresented in the photos and description and even when I couldn't get a hold of the company to go through with returning it, PayPal would not grant me a refund. The same thing happened when a company that was going out of business kept recurring charges going even though they were no longer providing me the service and hadn't for months, I sent PayPal all requested documentation and they didn't refund me or remedy the issue at all.

Dr.Enoch
英国のFacilities Manager
病院、ヘルスケア, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

The best of all times payment solution

5.0 2 週間前 新着

製品を使ってみた感想: Ive been using PayPal for a long time and all i can say is i am amazed

良いポイント:

I like the fact that i can keep my money safe The interface is intuitive It is easy to use It provides legit security It is cost effective

改善してほしい点:

No concerns at all Paypal really is the best