Bókunのレビュー

Pleasure to work with Bokun

製品を使ってみた感想： We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.

良いポイント:

The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

改善してほしい点:

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

One of the best in its field

製品を使ってみた感想： Booking widget right in my web site making bookings a piece of cake! And with the backend manager I have every detail and information right in my fingertip making my life much easier.

良いポイント:

So many functionalities and features that can cover the demands of tour operators and travel agencies. Pricing is is very fair compared to alternatives. You can even find partnerships within the software. An overall very nice booking software. Ended up using it after a long market research. And can say I'm satisfied.

改善してほしい点:

Since bokun was recently buyed by tripadvisor I believe it hasn't "settled" to what viator wants to provide. Things have been fixed and I believe that there are plenty more that will be included by viator to make this booking software the top one. Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad? On the contrary this can be something really good making you feel safe being partners with one of the leading companies in the industry.

Keep it up with the good work Bokun Team.

良いポイント:

All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents [sensitive content hidden] so far.

改善してほしい点:

I do not have any complaints so far as all agents made it pleasant to use as a tool.

Where shall one begin...?

製品を使ってみた感想： Bókun is hard to avoid in Iceland if one is working in tourism - sadly, there is way more room for it to improve than would be desirable after so many years, especially when accommodation and transport also come into play... Still, hopefully, the current down time has been used to efficiently improve the program.

良いポイント:

In the Icelandic tourism industry, in which I used to work for 5 years, Bókun seems to be insurmountable when it comes to booking activities related to a trip, be it individual or (small) group excursions. It is a wonderful attempt at pooling all operators into one platform.

改善してほしい点:

Maintenance during business hours without any notification toward operators, resellers, and administrators. Synchronisation issues between Bókun and operators on what is available and what is not (group size/vehicle capacity etc.) resulting in extremely iffy situations with clients as well as between operators and resellers. Less enthusiastic customer support, available only during banking hours, definitely not on weekends. No updates on changes regarding bookings in the system - unless one does everything in triples: updating Bókun, notifying the operator, wait for confirmatiom from operator, notify client. Key-word search is quite cumbersome. Software getting less and less user-friendly with every update. Inability to edit certain aspects of bookings and the invoice, so one has to cancel everything, and re-book, while keeping their fingers crossed that the re-booking will work and no one will take the seats while Bókun is thinking its life through.

Bokun , a easy way to keep track of bookings

製品を使ってみた感想： Good , finally Bokun has allowed me to see bookings on one platform

良いポイント:

Live chat and if there is an unsolved issue, Customer care agent phone

改善してほしい点:

Can be a bit complicated to use , especially joining Bokun lately, until one gets used to the set up n

Wonderfull service

良いポイント:

I joined bokun and they arranged many bookings for me in a couple of days.. This bokun is very suitable for all new business people..

Good all round

製品を使ってみた感想： Great, as a starter is was daunting to start, but the customer sercice is so good it made the process easy

良いポイント:

The Customer service is fantastic, i spent 2 hours on the phone running through set up and i didnt feel rushed at all

改善してほしい点:

The system is very in depth, which is a good thing, but as a starter is was a lot to take it

Product connect with bokun

良いポイント:

It's our first time to connect with Ota . The experience is really good.Just now connected my products with bokun & hope we have long time partnersship with bokun

改善してほしい点:

Working professionally and have a lot of patience

Professional staff

製品を使ってみた感想： When I have any problem, or need to know any information, they have quick help and resolve problems in a short time.

良いポイント:

Professional, quick response, offer good assistance.

改善してほしい点:

I like to use bokun, it is very important to sell products through them.

Bokun’s customer service is two thumbs up

製品を使ってみた感想： just started using bokun and it’s pretty convenient for me

良いポイント:

easy to manage and sync booking, i love how the agents are so fast respond

改善してほしい点:

too many features, sometimes it gets complicated

The only booking software with options to match all needs

製品を使ってみた感想： We used it as an operator (selling our products), as a reseller (selling others products) and through the API which we used in the software we were building. It was very easy to use and set up and offered help whenever we needed. As we were using the API we talked to both developers and customer support often and they were kind and helpful.

良いポイント:

Whatever we needed it to do, it did. Rare were the cases when we could not set up products as we wanted them and then the developers listened and made the options available. If you are looking for software to offer your tours or sell other companies' products, Bókun is the way to go.

改善してほしい点:

Sometimes it had down time that lasted for longer periods of time.

Great product with awesome features

製品を使ってみた感想： This software has lots of great features. I like everything about the software and the customer service is smooth and always friendly.

良いポイント:

The idea of using software to centralize our sales from different channels is simply amazing. Bokun helped us put in order many of our internal processes. Plus, it's simply useful to use the Marketplace to find new partners.

改善してほしい点:

I'm pretty good with technology but it was hard for some of my colleagues to understand the functionality of Bókun. I guess a better design would help. Also, trying to make things more simple and user-friendly would be great. And sometimes it delays to load but not sure what the reason would be.

Not ready to release, still in development, complicated and poor customer service

製品を使ってみた感想： We have products on Viator. They offered us to move all our products on Viator, which was not made properly. Let it aside, the customer service keeps passing our problem to someone else and each time I had to explain everything from the scratch. They say they will get in touch in a few hours but no one actually comes with a solution. The software has connectivity issues even with their own company! If you are a travel company, consider using this software twice!

良いポイント:

Owned by Tripadvisor Can integrate to our Wordpress website

改善してほしい点:

Complicated Poor Customer service Very hard coded, you cannot manage product portfolio with ease as they promote

Great software for tour operating with online sales channel

良いポイント:

Bokun is incredibly easy to set up and use, while offering tons of features and an incredibly helpful support team.

改善してほしい点:

Some features were interlinked and required us to set up a chain of different things, which got a bit confusing at times. This has, however, been mostly resolved by recent updates.

Great Product, Bit of a learning curve

製品を使ってみた感想： Over all, worth it.

良いポイント:

This helps organize all of our products in one place, keeps track of our reservations and makes it easy to sell on our own website.

改善してほしい点:

Takes some time to understand how to set up the products and the customer service is not very helpful in getting you through this learning process.

Support team is the best

製品を使ってみた感想： It really helps us in our internal communication and organization.
It would be great if it would help us in our marketing in the future. We have made contracts in the marketplace but none of them really brings us much business so far.

良いポイント:

The customer service! Very quick, very clear, very helpful for all kind of questions and problems.

改善してほしい点:

For example it should be more easy to make bookings for travel agents or clients which are not in the marketplace. It is a bit complicated to first set them all up as affiliates or agents and then make the bookings for them. Imagine, often hotels or booking offices call in to make a booking and I have to be much quicker to put the booking in. The software is therefore in my opinion too limited to the marketplace. I usually use the booking desk to put new bookings in but unfortunately it does not safe the commission here. I have to put it in as discount after I finished the booking.

Finally found a Online Booking Hosting that fits all my needs

製品を使ってみた感想： Online Booking was basically my main reason why I joined Bokun. I create my own webpages and I had used other online Booking Hostings in the past but none gave me so much as Bokun has done for me. I can connect/linked my products from Expedia, Viator, tripadvisor to Bokun a worryless of keeping track of my allotment since Bokun does it for me. I am 100% satisfied with Bokun.

良いポイント:

It is easy to use if instructions are followed, Support Service is always there to help you or willing to get the work done for you, they are very courteous and attentive. Bokun has so many features to helping optimize Online Booking according to your customization. One gets so much for so low of charge. Helps a lot to interact and create partnerships with other users and companies from all over the world. Definitely 100% satisfied with Bokun.

改善してほしい点:

I cannot think about anything that I like the least, perhaps at the start of becoming a new user I might had found it a little too much of information to learn, especially because it was also a new software and lots improvements were done to make it functional, but now it works flawless for me.

Amazing digital platform to offer tours & activities

製品を使ってみた感想： It's a perfect tool to focus all your experiences of the different suppliers and sellers in one system. At least with all sellers listed in the platform. Everyday we are having more sellers that were already selling our products in Bókun, so we have changed our agreements and made new ones through Bókun. It's easier for us. And above all, the possibility to contact new sellers registered in the platform.

良いポイント:

The opportunity to get in touch with so many suppliers around the world. The function of the system to connect seller and supplier.

改善してほしい点:

When the system forwards the booking confirmation to the supplier, the supplier doesn't receive the contact details of the customer.

Starting a subscription fee at the start of winter in a pandemic?!?

製品を使ってみた感想： We are massively disappointed by the move Bokun has made from commission based bookings to a monthly subscription fee. This is the worst timing possible to release such a feature at the start of the winter season (most activity companies quite season) and during the COVID-19 pandemic when bookings are already low. With the additional option of paying for more additional features?? We put a lot of time and effort into Bokun setting up all our events. We will not be using there service again, we have now found a better/cheaper booking service.

良いポイント:

Easy to use, used to be great for small businesses.

改善してほしい点:

We had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.

Excellent b2b features

製品を使ってみた感想： I found bokun because I noticed that some products were highlighted on Viator experiences. I asked how could I get that and they told me to take a look at Bokun because the experiences that were connected with bokun were highlighted. Since it was the first time I saw this kind of software, I found it amazing. But when I was faced with a weak checkout UX for our customers and with a bad support, I searched for other solutions.

良いポイント:

The best part of bokun is the marketplace. It allow you to connect your business to thousands of businesses. And, as far as I know, bokun has the biggest businesses pool. Because of this, if your priority is b2b, I think that this a great option.

改善してほしい点:

At the time I was using it, customer support was the worst part of it. I think it was a new team, so they didn't knew the features and they seemed like bots because when you exposed a problem, they just searched for related articles and suggest you to read them. Also, you just could talk to them via chat or email. And, since this is for business, I think that they should a phone support also. The checkout widget that they provide to our customers is also very weak, compared to other solutions. It has spelling erros, because they do automatic translation and because they don't create a suggesting safe UX. Even after exposing some spelling errors on the widget, because they use automatic translations, they weren't willing to fix that.

Great software for any size of company

良いポイント:

Great reservation and booking system for Tours&Activities agents, suppliers... Since around 6 months I am using Bokun actively. Thanks to the colleagues of Bokun who have contacted me and offered a half hour training 6 months ago. Since that time I have increased the number of my products to more than 100 and I have also now 6 active contracts with resellers and OTAs, which were listed in the Bokun Marketplace. I always get quick answers to my requests from their support team. The pricing conditions of Bokun is incomparable. %2.9!!! And recently the experiences widget HTML codes for our website and any other place(Share link via Facebook, Instagram and Whatsapp etc) is really great!! Great Thanks to all the colleagues at Bokun in Iceland and Boston who have contacted me and also to other team members... Ahmet V. Holiday Experiences Marmaris - Turkey

改善してほしい点:

The system and the features are easy to use, but you need some time till you get used to them. There are really endless details in the system, which can be used according to different needs of the users. Some minor changes could be done so that it becomes more user friendly.

Backbone of our business!

良いポイント:

Bokun gives us a thought oversight of our operations and helps us planing our tours ahead of time. Easy access to all bookings helps us sending out invoices at the right time which at the end of the day helps us with maintaining a healthy cash flow.

改善してほしい点:

I would prefer a more helpful dashboard to be really able to crunch the numbers and statistics, this year vs the next etc. needing to export a sheet to takes time and effort when it can all be easily added to the dashboard. For example we’d love to push one button to see a breakdown of nationalities compared now, compared to last month and recent years.

Very good and user friendly

製品を使ってみた感想： Good experience but we use this platform mainly because it's a tripadvisor property.

良いポイント:

Very good customer service. The live chat is efficient.

改善してほしい点:

The availability syncronization with viator and trip advisor is not direct and changes take too long to reflect.

A practical and effective tool

製品を使ってみた感想： I have had a good experience with the use of the platform and the reception of executives.

良いポイント:

Intuitive and easy to use, A simple and integrated way to load products,

改善してほしい点:

The classification of activities, I consider that it is more efficient to separate the activities according to the sector or product that is offered.

BOKUN is an awesone platform to build a tour experience

製品を使ってみた感想： We are highly satisfied with Bokun because the platform provided us with numerous tools to swiftly put our tours, journeys, and more online without incurring expensive costs for development, infrastructure, and maintenance. They are continuing the user experience and the sales are raising.

良いポイント:

It´s very easy to create our tours on line including many features and photos to showcase the benefits to book through VIPAC to our clients.

改善してほしい点:

We currently lack the option to write our blog in multiple languages; it only permits English. Additionally, there is no tool available to add a menu with a list of options in the header; it allows only one webpage per tab.