キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

Red Pointsとは

First worldのブランド保護ソフトウェアは、オンライン収益の漏出を食い止め、模倣品や商標侵害からブランドを保護します。

Red Pointsの製品詳細

良いポイント:

Very minimalist, but with all features available. And the Redpoint team is very helpful, very available, and very nice.

改善してほしい点:

The lack of info when links are denied ; you need to ask your account manager why, which is not possible for all of them when dealing with thousands of links.

Red Pointsの評価

評価ポイント

使いやすさ
4.2
カスタマーサービス
4.5
機能
4.1
価格の妥当性
4.2

おすすめ度

8.3/10

Red Pointsの総合評価は4.3/5です。 (キャプテラに寄せられた20件のレビューより集計)。

Red Pointsを使用したことがありますか?

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レビューを絞り込む (20件)

Arnaud
Arnaud
フランスのChina & North America Sales Manager
認証済みLinkedInユーザー
高級品、ジュエリー, 11~50人規模の会社
使用期間: 1年以上
投稿経路

How to strongly increase your efficiency in fighting counterfeits

5.0 4 年前

製品を使ってみた感想: Really positive, we are achieving exactly what we were aiming at, and even more.

良いポイント:

- The clarity of the platform - The efficiency of the AI - The availibility of the Account Manager

改善してほしい点:

The lack of info when links are denied ; you need to ask your account manager why, which is not possible for all of them when dealing with thousands of links.

Red Points Solutionsからの返信

4 年前

Hi, Arnaud Thank you so much for your review! We love protecting your beautiful products, and helping your brand achieve the goals you have established. Thank you, Red Points' team.

Jayme
アメリカのFounder & CEO
卸売, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Red Points Helped Us Remove 3,000 Counterfeits

5.0 5 年前

製品を使ってみた感想: Since starting with Red Points about a year and half ago, we have removed over 3,000 fake listings of Mighty Mug. The swift removal of these knockoffs allows us to protect our brand, our sales margins and ensures that customers buying Mighty Mug are getting an authentic product, backed by our warranty.

良いポイント:

The best thing about Red Points is that it is constantly searching the major e-commerce marketplace looking for counterfeit or knockoff items. Once Red Points locates one of these listings, it is incredibly easy, literally the click of your mouse to have the item removed from eBay, Alibaba, Wish, Amazon or any of the other major marketplaces around the world. We spend 5-15 minutes per day on Red Points and it has been a game-changer for us. We no longer have to choose between growing our business and combatting knockoffs, we can do both.

改善してほしい点:

We love Red Points and do not have any complaints about the system.

Red Points Solutionsからの返信

5 年前

Hi, Jayme! Thank you so much for your review! We love having you as a client, and we hope to continue protecting your innovative brand for many more years. Have a nice day, Red Points Team.

Mary
アメリカのCEO
家電製品, 2~10人規模の会社
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

WASTE of TIME/ MONEY/ RESOURCES

1.0 3 年前

製品を使ってみた感想: AWFUL. Hated every painful day of it. I've written at least 5 emails to cancel my service and each time they reply that I'm in a contract and they don't cancel me.

良いポイント:

None! They stopped talking to me as soon as I stated that I was upset. I never heard from my sales guy again. I got moved to the manager and they disappeared. They like to still send me bills though. Useless and awful service. Don't sign up!!!!!!!!! They take your money and give you a crappy product. I would give negative 10 stars if I could.

改善してほしい点:

They are not responsive. They know I am an upset customer yet they just stopped communicating with me, yet they still send the bill. Awful service. You're trapped in a contract and they just forget about you. Useless service. I have better luck searching for things myself than they can find me. Don't waste your time or money

Josh
ニュージーランドのGeneral Manager
デザイン, 11~50人規模の会社
使用期間: 2年以上
投稿経路

fantastic option for fighting copies of products!

5.0 5 年前

製品を使ってみた感想: Not only does it give us the confidence that copies of our products are being found and dealt with worldwide, but it has also enhanced our relationships with our distributors offshore. They can see we are doing our best to fight this problem for them in their territories.

良いポイント:

Red Points online dashboard is very simple to use and has strong back-end reporting. It is a very quick process to check daily and approve or remove potential copies of our products that they find. The customer service team is excellent even though they are in Europe and we are in New Zealand - has never been a problem for us. It has definitely helped us in our fight against copies worldwide and is great value for money....FAR cheaper than a lawyer!

改善してほしい点:

Nothing - it is a fantastic product and service.

Red Points Solutionsからの返信

5 年前

Hi, Josh Thank you so much for your review! We love having you as a client, and we hope to continue protecting your innovative brand for many more years. Have a nice day, Red Points Team.

Jeffrey
Jeffrey
アメリカのeCommerce Specialist
認証済みLinkedInユーザー
消費財, 11~50人規模の会社
使用期間: 1年以上
投稿経路

RedPoints Review

4.0 5 年前

製品を使ってみた感想: RedPoints has been vital to the removal of counterfeit and inauthentic versions of an infant teether toy that we produce, along with several variants of trademark infringement. We have pulled nearly 2,000 individual product listings thanks to RedPoints.

良いポイント:

We enjoyed the streamlined interface/UI, responsive team that we can e-mail and get replies from quickly, and a generally quick and painless removal process of infringing content/listings.

改善してほしい点:

There is a lack of transparency on when/why listings are not removed from online marketplaces. The bots that pull in infringing listings often pull in your own brand's content, so manual monitoring is a must. Listings can also come back online, which I have been told that RedPoints is working on a way to find and monitor this. Until then, if a listing comes back online, it is up to us to find and report it manually.

Red Points Solutionsからの返信

5 年前

Hi, Jeffrey Thank you very much for your comment. We are really happy having The Manhattan Toy Company as a client. We've taken your feedback on board, and we will be investigating the issues you have been encountering. We continually improve our technology to effectively automate the process of detection and enforcement of online IP infringements. Thank you so much, Red Points team

Lee
英国のManaging Director
小売, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Every Brand Needs Redpoints

5.0 5 年前

製品を使ってみた感想: It's not just stopping counterfeit sales that matters. If somebody is using a poor quality fake garment in public, that projects a bad image towards would be customers thus damaging the brand deeply.

良いポイント:

We have been using Redpoints for many years and from the very first day I have been amazed at just how efficient the team are at removing counterfeit posts on platforms we didn't know existed. As a brand owner it is imperative that I protect my brand along with any copyright designs to not only prevent improper sales but to protect brand integrity as I do not want sub standard products bearing my brands name entering the market as it can put others off buying the brand. Redpoints helps take care of all of this.

改善してほしい点:

There is nothing to dislike about Redpoints. The system is slick, the staff very polite and professional and the counterfeit problem is dealt with in the most pain free fashion for us.

Red Points Solutionsからの返信

5 年前

Hi, Lee Thank you so much for your feedback! We are glad to hear that you are happy with our services. We very much love having you as a client, and knocking off fake Tatami Fightwear from the internet! Red Points' team.

Alejandro
Alejandro
イタリアのBrand & Channel Protection Manager
認証済みLinkedInユーザー
自動車, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Protect your company NOW

4.0 3 年前

製品を使ってみた感想: When we moved into RED POINTS, we were trying to fight against thousand of re-sellers in a really manual and prosaic way. We doubled our HR resources, and even within this, results did not come. Since we moved into RED POINTS, we have been able to remove >120 MM EUR in parts value from internet from non-authorized sellers, cleaning the market and protecting our dealers and end-customers

良いポイント:

Easy to use, to look-up for any past case to follow-up. Monthly customized reports and possibility to support on any specific need or case.

改善してほしい点:

To focus on the offline side, as it's key also on a business strategy and it open the door towards competition.

Joy
オランダのSustainability Manager
消費財, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Global reach and time saving!

4.0 5 年前

製品を使ってみた感想: For us the reason to use an online platform was to have better insight in the global infringement problem, to have one place where all online infringements are tackled. Redpoints has stood up to that challenge, also they have an excellent customer success team with quick reply to questions and open to discuss new options or further tweak our joint IP efforts.

良いポイント:

It is easy to use and is a life saver in terms of time and money. It makes the enormous amount of global online infringements manageable and yearly progress is visible with a few clicks. We include about five different designs and two brand names in the platform, Information is gathered per asset, so progress and success rate can be viewed for specific items.

改善してほしい点:

I am missing a management report: to easily select information from the platform, which is then combined into a PDF for internal reporting.

Red Points Solutionsからの返信

5 年前

Thank you so much for your comment, Joy. We very like having you as one of our clients. We've taken your feedback on board, and we will be investigating the options of providing a management report. Thank you so much, Red Points team

Joe
英国のMarketing Officer
消費財, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Highly polished and effective software with great customer support

5.0 4 年前

製品を使ってみた感想: We found a great deal of success with the software so it certainly does what it claims to however the customer support is also fantastic and really helps us to get the very most out of RedPoints

良いポイント:

The UI is well laid out and easy to navigate. All the main functions you will use most often are convenient and simple to operate. You can easily work through a large number of items and generate analytics whenever you need. The software algorithms work well after a short learning period and continue to crawl the net looking for new matches.

改善してほしい点:

Generating excel files with metrics of my choosing could be easier however this feature sees improvement in updates

Red Points Solutionsからの返信

4 年前

Hi, Joe Thank you so much for your feedback! We are glad to hear that you are happy with our services. We very much love having you as a client, and knocking off fake Penn Elcom products from the internet! Red Points' team.

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Buyer Beware the Time Investment Required

4.0 5 年前

製品を使ってみた感想: A Brand Protection Software that is Only as Useful as You Make it - if you have time to dedicate to making sure their algorithm is working, it will pay off. This is not set-and-forget

良いポイント:

The service/software can be effective - we definitely saw takedowns that could have been damaging to our e-commerce business if the users were allowed to continue selling their products.

改善してほしい点:

As with any algorithmic tool, it only gets better with input. If you don't have an employee to monitor and give near-constant feedback on the results, the investment (potentially thousands a month) is wasted. We ended up with e-mails from multiple businesses stating that Red Points had been in touch about a violation of our trademarks/patents and the products targeted had nothing to do with our marks and registrations. To be fair, we used a set-it-and-forget it approach to this tool when we should have been a great deal more active with it.

Red Points Solutionsからの返信

5 年前

Thank you very much for your comment. We are really sorry to hear that you did not get to fully leverage our technology to automate the process of detection and enforcement of online IP infringements. Our team works closely with all our clients on a case by case basis to define the adequate scope of protection needed and we would love to connect with you to discuss your feedback in more detail. You can contact us at [email protected] Red Points team

Tobias
フィンランドのIPR Coordinator
家具, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Efficient removal of infringing listings

5.0 5 年前

製品を使ってみた感想: In the past it was a days work to gather infringing listings and reporting them trought different portals. Now it is centralized and takes minutes to confirm infringements and leave the rest of the work to Red Points. The overall amount of infringements have declined as the listings are removed before retailers in key markets have a chance to purchase the products.

良いポイント:

Easy to use for its main purpose; monitoring and removing infringing listings on global platforms. Red Points efficiently scans these platforms and quickly has infringing listings removed. They are constantly developing their service and looking for new ways to improve. The customer service is also great.

改善してほしい点:

Some of the more advanced tools are not very intuitive and can be difficult to use. All the information is available, and if I have problems I can always ask for help.

Red Points Solutionsからの返信

5 年前

Hi, Tobias Thank you so much for your feedback. We love having you as a client, and we hope to continue protecting Secto Design for many more years! Red Points' team

Rodney
アメリカのDirector of Compliance
小売, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Great product that has helped save millions in lost revenue

5.0 3 年前

製品を使ってみた感想: Was easy to implement, easy to use and support is amazing. This has been a huge benefit to our company and I have recommended to several others in my industry.

良いポイント:

Ease of use, the dashboard and customer service. The end result and economic impact is a massive bonus.

改善してほしい点:

I have zero complaints. I have had it be down a couple times so If I had to complain about something, it would be that. But it's back up and running quickly.

Ionut
ルーマニアのOperations Specialist
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Excelent service

5.0 4 年前

製品を使ってみた感想: They offer excellent service for Copyright and Brand name protection.

良いポイント:

Lots of nice features, great customer support and a great collaboration with the account manager. Top quality service overall!!. e

改善してほしい点:

No Cons yet. We did not experienced any dissatisfaction.

Red Points Solutionsからの返信

4 年前

Hi, Ionut Thank you so much for your review! We love having you as a client, and we hope to continue protecting your products. Have a nice day, Red Points Team.

Kipp
アメリカのManager
スポーツ用品, 2~10人規模の会社
使用期間: 2年以上
投稿経路

IP Protection

5.0 4 年前

製品を使ってみた感想: Excellent overall experience for they have assisted our company in protecting our IP for massage foam rollers.

良いポイント:

Ease of use is the best aspect of Redpoint's software.

改善してほしい点:

Overall no complaints. We have see Redpoint's have a significant impact on infringing rollers being taken offline due to their technology.

Red Points Solutionsからの返信

4 年前

Hi, Kipp Thank you so much for your review! We love having you as a client. Cheers for many more years together! Have a nice day, Red Points Team.

Evan
アメリカのGeneral Counsel
化粧品, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Intuitive and Efficient counterfeit removal tool

5.0 5 年前

製品を使ってみた感想: Excellent!

良いポイント:

The intuitiveness of the software. It is easy to use and I can easily describe what is needed to colleagues that assist in its implementation.

改善してほしい点:

Nothing in particular; perhaps the difficulty with removal of utility infringers.

Red Points Solutionsからの返信

5 年前

Thank you so much for your feedback, Evan! We love having Foreo as a client, and we hope to continue protecting your innovative brand for many more years. Have a nice day, Red Points Team.

lisa
アメリカのDirector of Marketing
消費財, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Red Points

4.0 4 年前

製品を使ってみた感想: For the most part, I would say it is good, but they have work to do to improve the service.

良いポイント:

I like that Red Points is constantly crawling for counterfeits and knock offs, I could never find what they find in a timely manner.

改善してほしい点:

I think the reporting is under developed, and the clarity of the detection resolution is difficult to find.

Red Points Solutionsからの返信

4 年前

Hi, Lisa Thank you for your review. We like to protect your products online, and make your life easier! We will make sure to share your feedback with the team, and improve the service. Thank you,

Pierre-Alexandre
フランスのMarketing manager
デザイン, 2~10人規模の会社
使用期間: 1年以上
投稿経路

User Friendly

5.0 4 年前

良いポイント:

The software is one of the easiest to use. Very minimalist, but with all features available. And the Redpoint team is very helpful, very available, and very nice.

改善してほしい点:

There is no reason to unlike this software, except the efficiency that generate a daily/weekly follow up, but it is also why we apply for.

Red Points Solutionsからの返信

4 年前

Hi, Pierre-Alexandre Thank you so much for your review! We love having you as a client, and we hope to continue protecting your products for many more years! Have a nice day, Red Points Team.

Louise
デンマークのLegal specialist
高級品、ジュエリー, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Easy and efficient

4.0 5 年前

良いポイント:

It is very user-friendly and easy to use. In addition, its not very time-consuming and it allows you to react quickly in case of some one is selling counterfeits, abusing your brand or using your copyright protected materials. So it makes it easier to protect your brand and consumers in a time-efficient manner.

改善してほしい点:

The search results sometimes include secondhand sales of genuine products, which is very important for us not to "disturb".

Red Points Solutionsからの返信

5 年前

Hi, Louise Thank you very much for your comment. We are very happy having Ganni as a client. We've taken your feedback on board, and we will be investigating this issue with the team. Thank you so much, Red Points team

Victor
英国のIP Counsel
消費財, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Great Brand protection suite

4.0 3 年前

製品を使ってみた感想: Satisfactory and competent

良いポイント:

Ease of use and functionality. Great customer support

改善してほしい点:

Listings can be alternately shaded white and grey for ease of locating items

Sharmistha
英国のAssociate
卸売, 自営業
使用期間: 無料トライアル
投稿経路

Needs better

1.0 12 か月前

良いポイント:

None until the issues are fixed properly

改善してほしい点:

The bot program flagged genuine listings!!