--- description: Document360を実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360とは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ナレッジマネジメントツール](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.jp/software/177031/document360 ページ：1 / 13\ 次へ: [次ページ](https://www.capterra.jp/software/177031/document360?page=2) > 顧客およびチームのためのAI搭載のナレッジベースです。製品ドキュメント、ユーザーガイド、SOP、ウィキなどを作成、共有、管理できます。 > > 評価：290人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Document360の対象ユーザー Document360は、IT、SaaS、財務、教育、医療、法務など、あらゆる業種のあらゆる規模のビジネスに適しています。 世界中の10万人以上のユーザーに信頼されています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 290 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.5/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Kovai.co - **ロケーション**: Sidcup, 英国 - **設立**: 2017 ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Chromebook（デスクトップ） - **サポートされる言語**: スペイン語, フランス語, ポルトガル語, 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに208件 ## 機能 - Catalog Management - Discussions/Forums - SEO管理 - Third-Party Integrations - アクセス制御・許可 - アンケートおよびフィードバック - コラボレーションツール - コンテンツ管理 - セルフサービスポータル - ダッシュボード - テキスト編集 - テンプレート - テンプレートのカスタマイズ - ドラッグ・アンド・ドロップ - ナレッジベース管理 - ナレッジ管理 - フィードバック管理 - フルテキスト検索 - ブランディングのカスタマイズ - プロセス／ワークフロー自動化 - ユーザー管理 - リッチテキスト・エディタ - レポートと統計 - レポート／分析 - 変更追跡 - 多言語 - 文書化管理 - 検索／フィルター ## 統合 (合計29件) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... さらに14件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) ## 関連カテゴリー - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) - [ナレッジベース](https://www.capterra.jp/directory/32454/knowledge-base/software) - [ITドキュメント](https://www.capterra.jp/directory/33755/it-documentation/software) - [API管理ツール](https://www.capterra.jp/directory/31065/api-management/software) ## 代替製品 1. [Confluence](https://www.capterra.jp/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Guru](https://www.capterra.jp/software/145390/guru) — 4.8/5 (639 reviews) 3. [Connecteam](https://www.capterra.jp/software/153140/connecteam) — 4.6/5 (5059 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Freshservice](https://www.capterra.jp/software/132997/freshservice) — 4.5/5 (685 reviews) ## レビュー ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *2025年7月18日* | 運輸、トラック、鉄道 | おすすめ評価：10.0/10 > > **良いポイント**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **改善点**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Happy to be a Document360 client\!" — 5.0/5 > **Karen** | *2025年8月26日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: The ease of everything\! I write in WYSIWYG so this capability was essential. I love the way pretty much anything can be embedded right in the docs, along with creation of tables that are far from simple. The auto-generated Table of Contents lets me skip that menial step. I have reached out to customer support a couple of times in the early days, and they were always very helpful and quick to respond. > > **改善点**: So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. > > Very smooth, easy to utilize, clean look\! The onboarding process was very streamlined and. helped me to get familiar quickly. ----- ### "Collaboration for improvements would be a great +" — 3.0/5 > **Sofi** | *2025年8月26日* | 情報技術、情報サービス | おすすめ評価：5.0/10 > > **良いポイント**: It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. > > **改善点**: it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. > > I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. ----- ### "The Secure, Single Source of Truth for Enterprise Knowledge Management." — 5.0/5 > **MOHAMED** | *2025年12月11日* | アパレル、ファッション | おすすめ評価：8.0/10 > > **良いポイント**: The most significant benefit is the excellent administrative control and content governance. The platform provides a single source of truth with robust version control and rollback features, which ensures content accuracy and consistency. The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs). We also greatly appreciate the responsive customer support. > > **改善点**: While the editor is intuitive, the overall user interface (UI) can be challenging to navigate for some new team members, presenting a learning curve. Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go. There are also times when integrations with some external tools are not as deeply customizable as we would prefer. > > Document360 is fundamentally solving the problem of decentralized information silos and outdated/inconsistent articles. By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity. For our employees, the self-service knowledge base has been critical. It has led to a significant reduction in support tickets/calls, allowing our support agents to focus on more complex issues and lowering overall support costs. The in-depth analytics also help us identify content gaps and ensure we are continuously improving the content. ----- ### "Great on all sides" — 5.0/5 > **Eva** | *2025年8月26日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: The product is great and meets all the need our team has for documentation authoring and management. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. The customer service has been great. > > **改善点**: The product content could be slightly better, but really the product is so much better than others (Zendesk) it is hard to complain > > The administration of the site and all of the settings is clear and easy to use. Somehow, the migration and implementation teams are even better - they communicate well, deliver on expectations, and are easy to work with. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. ----- ページ：1 / 13\ 次へ: [次ページ](https://www.capterra.jp/software/177031/document360?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/177031/document360) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ