キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

AlertMediaとは

双方向のメッセージング、統合型モニタリング機能、データ駆動型のインサイトを提供する、マルチチャネルのプッシュ通知ソフトウェア。

AlertMediaの製品詳細

良いポイント:

Easy integration into existing systems, great customer services, easy to use.

改善してほしい点:

I dislike that I can't find more ways to use it in my daily workload.

AlertMediaの評価

評価ポイント

使いやすさ
4.8
カスタマーサービス
4.9
機能
4.7
価格の妥当性
4.7

おすすめ度

9.3/10

AlertMediaの総合評価は4.8/5です。 (キャプテラに寄せられた131件のレビューより集計)。

AlertMediaを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (131件)

Kyle
Kyle
アメリカのTechnical Product Support Manager
認証済みLinkedInユーザー
情報技術、情報サービス, 1,001~5,000人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Great software and Support!

5.0 3 年前

製品を使ってみた感想: My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia!

良いポイント:

• Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases

改善してほしい点:

Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences.

AlertMediaからの返信

3 年前

Thank you for leaving us a review! We are so glad to hear that AlertMedia has helped you quickly communicate with your employees and customers. We are always releasing new features and product enhancementswe will have your Customer Success Manager reach out to share some of the exciting updates we have coming up.

Blane
アメリカのVP, Enterprise Continuity, Security and Safety
金融サービス, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

AlertMedia Is My Go To Solution

5.0 3 年前

製品を使ってみた感想: We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have.

良いポイント:

Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.

改善してほしい点:

I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.

AlertMediaからの返信

3 年前

Thank you so much for leaving us a review! We are dedicated to helping our customers keep their people safe and informed through any critical event that comes their way and it truly makes our day to hear that AlertMedia has helped you proactively protect your people through so many severe weather events.

Curtis
アメリカのDirector of HR
病院、ヘルスケア, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

An Important Partner

4.0 2 か月前 新着

良いポイント:

Alert Media has been an important partner for us as we manage myriad critical situations in our workplace -- everything from power outages to healthcare clinics for our residents. I particularly like the fact that the mobile app is identical to the desktop app.

改善してほしい点:

Alert Media can be expensive and you need to ensure that you don't exceed your limits for texts or voicemail minutes. The overage charges came as a surprise to me -- no one ever provided advanced notice that we were exceeding our limits until it was too late!

Angela
アメリカのOffice Manager
銀行, 2~10人規模の会社
使用期間: 2年以上
投稿経路

AlertMedia review

3.0 3 年前

製品を使ってみた感想: We use it as a part of our BCP communication tool and it's effective

良いポイント:

Can communicate with the group through various communication tools including email, sms and app message and get instant responses.

改善してほしい点:

I sometimes see errors such as a message did not delivered to everyone

AlertMediaからの返信

3 年前

Thank you for your feedback. Message delivery is critical to our platform. Oftentimes message errors indicate the need to update contact data or an issue with the cell carrier. We'll have your Customer Success Manager reach out to provide more details.

Charles
アメリカのShift Supervisor
プラスチック, 51~200人規模の会社
使用期間: 2年以上
投稿経路

A Shift Supervisor's Tale

5.0 2 か月前 新着

製品を使ってみた感想: It has been great to use and easy to train newer employees on how to use it when needed.

良いポイント:

The easy of get information out to everyone at one type through phone, email, and text.

改善してほしい点:

Nothing compared to using the old ager system and/or making one call at a time to 15-20 employees.

Will
アメリカのSafety Manager
建築資材, 501~1,000人規模の会社
使用期間: 1~5か月
投稿経路

検討した類似製品:

Quality and Excellent Service

5.0 2 年前

製品を使ってみた感想: Very satisfied with my experience, so far.
We have had a few issues come up and the responsiveness of the AlertMedia leadership jumping in and address the issues was a testament to their dedication to meeting the needs of their customers.

良いポイント:

A key feature AlertMedia has that others don't, allows our production facility to check off individuals we see safely outside. Not all employees have their cell phone/ device with them while they are on the production floor. Those individuals that are unable to respond with their status, need to be located and checked off. We need to be able to respond on their behalf when we see that they have safely evacuated so we know who is and is not accounted for. App navigation is easy.

改善してほしい点:

(no opt out option for employees) A profile has to be created for each employee and in order to do that an email or phone number has to be provided. An employee cannot exist in the system without email or phone number. Some employees don't want an email or phone call or text or alert from the app and would rather just follow their coworkers. We have to have them in the system for evacuation reasons, and we cant make up a number or email or use a supervisors email, the system catches that and wont proceed with creating the employee.

AlertMediaからの返信

2 年前

Thank you for your review! It makes our day to hear that you've had a great experience with AlertMedia and our dedicated support teams. If you would like to offer your people a way to opt-in or out of AlertMedia, we offer a customizable registration page that you can circulate internally for employees to easily elect to receive notifications.

Andrew
アメリカのExecutive Protection / Security
食品、飲料, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

Transitioning Emergency Notification Systems

5.0 3 年前

製品を使ってみた感想: AlertMedia is the most user friendly version of Emergency Notification software that I have ever used. It is extremely easy to navigate and all of the options available are almost self explanatory and all of our Notification admins have no issue using the system because of this.

良いポイント:

The software is very user friendly and easy to navigate.

改善してほしい点:

There are times that the map feature seems to freeze and I need to refresh the page to get items to appear.

AlertMediaからの返信

3 年前

Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive.

認証済みレビュアー
認証済みLinkedInユーザー
食品製造, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Simple, easy to use tool for timely communications on a variety of platforms.

5.0 3 年前

製品を使ってみた感想: Connecting quickly with employees on updates with high timeliness.

良いポイント:

1. The ability to set up flexible preset messages. If there's an emergency, you can save significant time by having everything you need ready to go. Also nice that there's the option for repeated reminders until the receiver confirms they've read the message. 2. The option to blast out to a variety of platforms (e.g., call, text, desktop computer, email) to ensure you're meeting people where they are.

改善してほしい点:

Excited for them to build out more proactive alerts and support.

AlertMediaからの返信

3 年前

Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive. Your Customer Success Manager would be happy to share more information with you regarding some of the latest updates to our proactive alerts.

Penny
アメリカのDirector Business Continuiuty & Emergency Response
航空会社/航空産業, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Critical Tool for all Crisis Leaders

5.0 3 年前

製品を使ってみた感想: We've been very pleased with the responsive of the AlertMedia team and the ease of the product. They are constantly looking at ways on how to help their customers.

良いポイント:

Not only is the product so easy and helpful, the culture of AlertMedia and their team is fantastic! We are so happy with them.

改善してほしい点:

The map feature runs off town names and not zip codes

AlertMediaからの返信

3 年前

Thank you so much for taking the time to leave us a review! We are glad to hear your experience has been positive and will be sure to bring your feedback to our team.

Joel
アメリカのVP of IT
運輸、トラック、鉄道, 201~500人規模の会社
使用期間: 2年以上
投稿経路

We dont use all the Functions but what we do use, works well every time.

5.0 2 か月前 新着

製品を使ってみた感想: Very positive! It is one of those pieces of software that does what it is supposed to do, and does not require much management.

良いポイント:

Multiple branch locations. System admins, and site admins.

改善してほしい点:

I really do not have any problems. There is nothing I don't like about it.

jacob
アメリカのDirector of Network Operations
運輸、トラック、鉄道, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

AlertMedia for Transportation Professionals

4.0 3 年前

製品を使ってみた感想: Our partners at AlertMedia have been extremely accommodating to discussing our needs and requests and they have been responsive and easy to work with!

良いポイント:

It is an easy software to quickly disperse important information via a wide variety of message types. We can obtain a response to an evolving situation quickly and provide valuable situational updates promptly.

改善してほしい点:

For our purposes, self-designing a series of dropdown messages would be extremely helpful - not only for the consistency of message being provided but also as a means to link into Microsoft Power Apps and quickly visualize trends and data through dashboards!

AlertMediaからの返信

3 年前

Thank you so much for taking the time to leave us a review! We're glad to hear your experience has been positive. We'll have your Customer Success Manager reach out to discuss some of the exciting features that are coming soon to templatesincluding the ability to create custom dropdown choices.

Michael
アメリカのDispatch
建設, 201~500人規模の会社
使用期間: 2年以上
投稿経路

A dispatcher's Life

4.0 3 年前

製品を使ってみた感想: The experience with AlertMedia is amazing. Like I said it cuts my time in half to get a message to over 100 people in minutes.

良いポイント:

The software is a great tool to use for my job. I dispatch over 100 trucks with this software it cuts my time in half. I would call everyone give them the orders and then have to text them the orders so it didn't get forgot now I send one text and it calls them also.

改善してほしい点:

Everything I do with AlertMedia is perfect. There is nothing i would change.

AlertMediaからの返信

3 年前

Thank you for taking the time to leave us a review! We are so glad to hear that we've helped cut down your time to communicate with employees in half!

Robin
アメリカのSecond Vice President, Risk Management
金融サービス, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Easy to use, robust notification system

4.0 2 年前

製品を使ってみた感想: Our overall experience with AlertMedia has been positive. They are receptive to new ideas/suggestions and responsive to our needs.

良いポイント:

The software was easy to set up and integrate into our network. The ability to create dynamic groups minimizes the amount of maintenance that is necessary. There are a variety of permissions available within the software so responsibility for notification isn't limited to a small group.

改善してほしい点:

The software has limitations on what unique fields it can use when integrating information from our HR system. The primary field is email (which we know can change) so it would be nice if it could key off associate ID, etc.

AlertMediaからの返信

2 年前

Thank you for your review, Robin! It makes our day to hear that you find our team responsive to your needs and receptive to new ideas. Your valuable input helps us continue to innovate. We will share your feedback about custom fields with our product team.

Donna M
アメリカのManager, Facilities and Operations
病院、ヘルスケア, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Love AlertMedia!

5.0 3 年前

製品を使ってみた感想: WIHD uses AlertMedia daily for COVID contact tracing and to get a bead on our employees. We do quarterly drills, to be sure we have captured everyone's information, and use the notification system for inclement weather situations, and building issues. It was easy to set up, the support was, and is, incredible and ongoing....it was really painless!

良いポイント:

AlertMedia is easy to setup and use. The templates are incredibly helpful. It's simple, straightforward AND effective. The customer support is incredible!

改善してほしい点:

The ability to schedule events was unavailable...until VERY recently and what a difference it made.

AlertMediaからの返信

3 年前

Thank you for taking the time to leave us a review! We are so glad to hear your experience has been positive and that you are enjoying the ability to schedule recurring events.

Jennifer
アメリカのDirector of Human Resources
物流、サプライチェーン, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Great communication tool!

5.0 3 年前

製品を使ってみた感想: Incredible from the very beginning! The AlertMedia team worked with us to literally get the system live within a few hours, so we could use it for a snowstorm approaching the next morning. Incredible Team!

良いポイント:

My favorite part of AlertMedia is how easy it is to use. I love that I can monitor the message being sent to my employees in real time!

改善してほしい点:

I dislike that I can't find more ways to use it in my daily workload! We are currently using it for tracking of employee temperatures, quick announcements and safety messages.

AlertMediaからの返信

3 年前

Thank you for leaving us a review! We are so glad to hear your experience has been positive and that AlertMedia helped you quickly communicate with your people during such a stressful situation.

Jennifer
アメリカのHRIS Analyst
自動車, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Admin/Non-Purchaser Review of AlertMedia

5.0 3 年前

製品を使ってみた感想: Overall, we are very pleased with the software and, I feel, have not used it to its full capabilities. We have a fantastic customer support team that has made sure to let us know about upcoming improvements, local and national events that may affect our team members, and kept our information up to date by assisting with our weekly data upload.

良いポイント:

Relatively easy to use once the initial setup is complete. Customer support is amazing! Variations on sending alerts to the organization for all users are great due to some of our population not having the ability to receive a text message.

改善してほしい点:

Could be a personal issue, but I'm unable after multiple attempts to successfully upload our team member file without overwriting our current group structure through the system.

AlertMediaからの返信

3 年前

Thank you for reviewing us! We are glad to hear your experience has been positive. Import and overwrite issues can occur when you have multiple import methods running at once. We'll have your Customer Success Manager reach out with more information.

Tara
アメリカのSr Manager Office Administration and Safety
アパレル、ファッション, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Have been grateful for this software over and over

5.0 2 年前

製品を使ってみた感想: A blessing over and over

良いポイント:

The quickness we can reach our employees in different states is crucial. We also love the engagement of getting responses.

改善してほしい点:

not a thing! We have had an amazing and consistent experience for the last few years

AlertMediaからの返信

2 年前

Thank you for leaving us a review! We are so glad to hear that you've had an amazing experience and that AlertMedia helps you keep your employees connected across multiple states.

Josh
アメリカのDirector of Human Resources
運輸、トラック、鉄道, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

Quick & Easy Platform for Widespread Communication

5.0 3 年前

製品を使ってみた感想: It has been a pleasurable experience with a good communication platform.

良いポイント:

AlertMedia is easy to use and administer in a global company. I thought it would be difficult but found it to be very easy. It takes very little time to get a message in the system and pushed out to the intended audience. I really like the ability to push out notifications via email, text, phone and app. You can use them all or just one.

改善してほしい点:

If you are looking for something that is intended for individual notifications, this does not work well. It is intended for widespread communication. This is not really a con for our company as we only wanted it for its' intended purpose but could be an issue for others.

AlertMediaからの返信

3 年前

Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive. We are dedicated to providing our customers with an easy-to-use employee safety tool that can be used to communicate with both individuals and larger audiences. We will have your Customer Success Manager reach out with more information about where you can add an individual to a notification.

Lauren
アメリカのOffice Administrator
再生可能エネルギー、環境, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Great for HSE

5.0 4 年前

製品を使ってみた感想: It's good. It's one of those tools that you set up and kind of forget about because you (hopefully) don't need it daily. It's easy to use, so if you haven't used it in a while then all the sudden need it, it's easy to navigate, which is important in an emergency.

良いポイント:

It's easy to contact employees when events are near by.

改善してほしい点:

It'd be nice if the software notified the administrators of events happening in the area (i.e., protests, weather events, active shooters, etc)

AlertMediaからの返信

3 年前

Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive. AlertMedia can absolutely notify your Admins of unfolding events in the area. We will have your customer success manager reach out to share more information about this feature.

Jason Paul
アメリカのDispatch Supervisor
病院、ヘルスケア, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

38,000 Employees — Hospital Mass Notifications

5.0 昨年

製品を使ってみた感想: Best in the Industry. Every time I reach out to Customer Service I receive a response immediately and more importantly a fix to whatever my issue is. AlertMedia must be killing the competition in leading the ‘response’ metrics.

良いポイント:

Simple as 1-2-3. Login; select template; send notification.

改善してほしい点:

Currently working with higher stakeholders. In my role I receive notifications for multiple hospitals. The way we currently have the templates setup when I receive a notification I don’t know what hospital (location) it is for. The template needs to ask automatically to select a campus prior to sending message and include it in the notification. Thank you.

Todd
アメリカのDirector of Safety, Security and Emergency Preparedness
環境サービス, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

Universal functionality

5.0 3 年前

製品を使ってみた感想: First rate service and functionality, with continual upgrading of features.

良いポイント:

It is very easy to navigate, intuitive, and scalable to apply to a variety of program and organizational needs. Reliable and adaptable to a variety of contexts for use so makes it easy to evolve with business needs.

改善してほしい点:

No complaints, the features keep increasing which is great.

AlertMediaからの返信

3 年前

Thank you for leaving us a review! We are so glad to hear your experience has been positive.

Denise
アメリカのDirector of Facilities
健康、ウェルネス、フィットネス, 201~500人規模の会社
使用期間: 2年以上
投稿経路

AlertMedia To The Rescue

5.0 3 年前

良いポイント:

What I like most about this software is how easy it is to send out alerts to company wide or to department teams with the click of a few buttons. In the event of an emergency I feel confident that I will be notified quickly and effectively. This product was simple to integrate with our business and the support team is incredibly helpful anytime I have needed help.

改善してほしい点:

I haven't found anything too difficult to use or understand.

AlertMediaからの返信

3 年前

Thank you so much for taking the time to leave us a review! We are glad to hear your experience has been positive.

Cory
アメリカのDirector of Safety and Security
病院、ヘルスケア, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

ASPCA Review of Alertmedia

5.0 3 年前

良いポイント:

The software is straightforward to set up and use. The implementation and tie in with Workday were seamless!

改善してほしい点:

That is does not translate to multiple languages

AlertMediaからの返信

3 年前

Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive.

James
アメリカのCorporate Security Officer
セキュリティ、調査, 5,001~10,000人規模の会社
使用期間: 2年以上
投稿経路

Staying Informed

5.0 3 年前

製品を使ってみた感想: My experience as a user has been seamless and very straightforward

良いポイント:

I like the fact that we as a department and the company as a whole, are kept up to date on potential impactful incidents to our company nationwide

改善してほしい点:

I have yet to find anything I do not like about the software

AlertMediaからの返信

3 年前

Thank you so much for leaving us a review! We are really glad to hear that our threat intelligence content has been valuable for you and that you've had a seamless experience.

Roger
アメリカのBusiness Continuity Program Manager
非営利団体運営, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Threat intelligence meets staff safety

5.0 11 か月前

製品を使ってみた感想: My experience has been very good so far and look forward to continued improvements

良いポイント:

The threat intelligence and ease of use top my list

改善してほしい点:

Some data reporting is not available right now, but have been submitted for future enhancements.