キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Call Center Studioとは

クラウド・ネイティブなコールセンター・ソフトウェアでカスタマー・サービスを向上させることができます。Call Center Studioを使用すれば、場所に制限されることなくカスタマー・サービスを提供できます。

Call Center Studioの製品詳細

良いポイント:

Very easy to use and economically inexpensive. I can get support very fast.

改善してほしい点:

Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything.

Call Center Studioの評価

評価ポイント

使いやすさ
4.7
カスタマーサービス
4.8
機能
4.5
価格の妥当性
4.7

おすすめ度

9.0/10

Call Center Studioの総合評価は4.5/5です。 (キャプテラに寄せられた48件のレビューより集計)。

Call Center Studioを使用したことがありますか?

あなたのレビューを投稿しませんか?

レビューを絞り込む (48件)

Louis
Louis
フィリピンのVice President
認証済みLinkedInユーザー
消費者サービス, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Call Center Studio makes our deployment easier.

5.0 2 年前

製品を使ってみた感想: Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

良いポイント:

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

改善してほしい点:

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Nazim
トルコのdirector
不動産, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Call Center Studio Experience ( 4 years )

5.0 3 年前

製品を使ってみた感想: overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

良いポイント:

very easy to use and economically inexpensive. I can get support very fast.

改善してほしい点:

This software is under the minuscule. I've been fine for 4 years.

Tamara
トルコのInternational Operations & ASR coordinator
インターネット, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Rocky and Unpredictable

3.0 6 年前

製品を使ってみた感想: I can easily contact any client I want with an internet connection and a head set.

良いポイント:

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

改善してほしい点:

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

AYLİN
AYLİN
トルコのPlaning Manager
認証済みLinkedInユーザー
インターネット, 201~500人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Aylin Kılıç -Planing Manager

4.0 3 年前

製品を使ってみた感想: overall comfortable to use, not complicated

良いポイント:

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

改善してほしい点:

There may be information boxes in the menus

Ercan
トルコのIT manager
イベント企画運営, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

IT manager

5.0 2 年前

製品を使ってみた感想: integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use

良いポイント:

best userscreen and very simple to use, users quickly adapted...

改善してほしい点:

to be simple :) , The usage could have been a little more detailed and comprehensive.

Gülsen
Gülsen
トルコのYoga Instructor
認証済みLinkedInユーザー
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Good product, value for money

4.0 2 年前

良いポイント:

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

改善してほしい点:

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Gani Can
Gani Can
トルコのCustomer Relations Manager - Call Center & Complaint Management Division
認証済みLinkedInユーザー
, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Stable, a product with a good team. Alotech prove our cloud call center choice is right.

4.0 6 年前

良いポイント:

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

改善してほしい点:

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

認証済みレビュアー
認証済みLinkedInユーザー
, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

User friendly

5.0 6 年前

良いポイント:

There is no complicate software. Because it is working on the cloud. Expert and professional company.

改善してほしい点:

There is no anything I do not like.

Call Center Studioからの返信

6 年前

Thank you very much!

Emre Kadir
Emre Kadir
英国のMü teri Hizmetleri Tahsilat Uzman
認証済みLinkedInユーザー
, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

its so good

5.0 6 年前

良いポイント:

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

改善してほしい点:

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Onur Can
Onur Can
トルコのBusiness Development Specialist
認証済みLinkedInユーザー
家電製品
使用期間: 2年以上
投稿経路

excellent product to use, totally user friendly

5.0 6 年前

良いポイント:

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

改善してほしい点:

Maybe the main screen can be changed,

fatih boran
トルコのgeneral manager
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Best Affordable Cloud Call Center Platform

5.0 2 年前

製品を使ってみた感想: I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously.

良いポイント:

The Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011.

改善してほしい点:

nothing at all :) the CCS meetups was once held in every month. Hope to see those days again :)

Kemal
トルコのOperations Director
保険, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Call Center Studio is our right hand.

5.0 3 年前

製品を使ってみた感想: They did almost everything what I requested.

良いポイント:

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

改善してほしい点:

They did a lot of things beyond my imagination.

Nazan
トルコのCustomer Relations Manager
印刷業, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Every time I communicate, I have experienced that I am a valued customer

5.0 6 年前

製品を使ってみた感想: First of all, we use this software with pleasure, allowing us to reach our customers with easy installation. Detailed and clear reports help us to take the necessary actions to show us the numerical value of the work we do

良いポイント:

I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.

改善してほしい点:

I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending

認証済みレビュアー
認証済みLinkedInユーザー
通信, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Great system for monitoring calls and keeping track of representatives stats

4.0 3 年前

製品を使ってみた感想: Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

良いポイント:

I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

改善してほしい点:

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Korhan
トルコのE-Commerce Director
小売, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Best In Mobility

5.0 2 年前

良いポイント:

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

改善してほしい点:

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

ahmet
オランダのBİLGİ TEKNOLOJİLERİ SERVİS DESTEK UZMAN
物流、サプライチェーン, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

My thoughts on call center

5.0 3 年前

製品を使ってみた感想: Frankly, I do not comment on this question without using the application in detail.

良いポイント:

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

改善してほしい点:

It is very bad situation that this software does not work on google chrome browser.

Serdar
トルコのCrm & Call Center Manager
広報・渉外, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Alotech is more than our business partner

5.0 3 年前

製品を使ってみた感想: Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center.

良いポイント:

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

改善してほしい点:

We dont have any like less. All is perfect with them since 5 years.

Elvan
トルコのFinance director
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

be honest

4.0 2 年前

良いポイント:

What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.Furthermore, it is very simple to track incoming and outgoing calls.

改善してほしい点:

There is nothing I dislike about this software.

認証済みレビュアー
認証済みLinkedInユーザー
, 51~200人規模の会社
使用期間: 2年以上
投稿経路

easy to use, cool UI.

4.0 6 年前

製品を使ってみた感想: integrations with salesforce is a good asset

良いポイント:

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

改善してほしい点:

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア
使用期間: 1年以上
投稿経路

Cheap, fast adopted and best customer experienced support team ever

4.0 6 年前

製品を使ってみた感想: We used ALOTECH to get payment on the phone

良いポイント:

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.

改善してほしい点:

Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.

Ufuk
トルコのInternal Audit Manager
小売, 201~500人規模の会社
使用期間: 2年以上
投稿経路

One of the best Call Center Tool

5.0 2 年前

製品を使ってみた感想: Call Center Studio service has reasonable price in comparison with its rivals who provide similar features.

良いポイント:

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

改善してほしい点:

To be honest, I can say none for this question.

Bedii
トルコのSales Manager
石油、エネルギー, 51~200人規模の会社
使用期間: 2年以上
投稿経路

No Investment and very easy

5.0 2 年前

製品を使ってみた感想: I recommend and 3 customers started using it through me and they are very satisfied.

良いポイント:

Reasonable price advantage, service support, lack of investment

改善してほしい点:

I am satisfied with all the features I use

Burak
トルコのOperation Lead
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

New Generation Call Center

5.0 3 年前

良いポイント:

Providing accessible to callings from anywhere without "blockages" Satisfying "default" reporting service

改善してほしい点:

It is okay but merchant control panel can be redesign to be better

Çiğdem
トルコのCustomer Support Director
金融サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

The best in the market

5.0 2 年前

製品を使ってみた感想: This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible.

良いポイント:

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

改善してほしい点:

Not crucial but an individual dashboard would be nice to have.

Nazim
トルコのCC Director
不動産, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Alo tech evaluation

5.0 3 年前

良いポイント:

user interface is very easy and reporting is made easy.

改善してほしい点:

I had no problem this program. min 3,5 years