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ソフトウェア選びをサポートし18年

Nextivaとは

Nextivaは、AIを活用したカスタマーエクスペリエンス・ソリューションを提供する統合顧客体験管理 (CXM) 企業です。

Nextivaの製品詳細

良いポイント:

I like how quick their service is when it comes to asking questions or needing to add a new line.

改善してほしい点:

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

Nextivaの評価

評価ポイント

使いやすさ
4.6
カスタマーサービス
4.6
機能
4.6
価格の妥当性
4.6

おすすめ度

8.7/ 10

Nextivaの総合評価は4.6/5です。 (キャプテラに寄せられた909件のレビューより集計)。

Nextivaを使用したことがありますか?

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レビューを絞り込む (909件)

Karen
Karen
アメリカのattorney
認証済みLinkedInユーザー
弁護士業界, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Try them out!

5.0 10 か月前

良いポイント:

Price, ease of use, access remotely with no issues.

改善してほしい点:

Website for administrating can be confusing to navigate at times.

Cliff
アメリカのPresident
消費者サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Great service for the cost

5.0 10 か月前

製品を使ってみた感想: it has been a great experience. We needed a new phone solution and with in just a few days, we were set up and ready to use it. They also sent us hard phones at no cost to use in the office.

良いポイント:

The cost is very affordable! The application is very easy to use and always have new updates rolling out.

改善してほしい点:

Sometimes, it is glitchy but with the new updates and support we typically have a solution with in a day.

Jamie
アメリカのOperations Manager
小売, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Buyer Beware

3.0 昨年

製品を使ってみた感想: 0/10 when it comes to their customer service. Sketchy sales practices at best, account managers while nice tow the company line and will only offer solutions that cost you.
7/10 for the product/software--we are finding glitches within our call flows when working with tech support more often than not our call flows are interrupted due to internal updates on their side of things to the software causing our phone system to go down therefore costing us business.

良いポイント:

With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location.

改善してほしい点:

Their sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.

Steven
英国のAccountant
マーケティング、広告, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Nextiva is great!

5.0 4 か月前

良いポイント:

It is reliable,fast and very easy to use.It’s customer service is great.

改善してほしい点:

I haven’t found any downside towards Nextiva.

Chris
アメリカのOperations Manager
保険, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Nextiva has been a Great Service

5.0 10 か月前

製品を使ってみた感想: We have had great service with Nextiva and when we have an issue, they offer several options to obtain tech support. And we have been very satisfied with their service, tech support and equipment.

良いポイント:

The service, as it is very user friendly. We are able to control most of the set up and installing a new user and or phone. The cost is very good when comparing features to other Voip Providers. The Features that come with the service is great and we have been very satisfied.

改善してほしい点:

Nextiva One started out with a lot of issues but they have made some great updates and hopefully they keep enhancing it.

Erica
アメリカのAdministrator
建設, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Small Business Companion

5.0 10 か月前

製品を使ってみた感想: The overall experience has been surprisingly easy and comfortable with minimal hardship. The sales representative to the phone technician and customer service representatives has restored my hope that not all businesses are out to get your money while providing fractured customer service.

良いポイント:

Nextiva is knowledge in their industry and product providing our company with an easy set-up and a system that is fairly easy to use.

改善してほしい点:

The phone that was sent is of subpar standard and we were not informed of the additional cost to have it wireless. Be sure if you port numbers you let the set up representative know if it is a cell phone number or not.

Nathan
アメリカのDirector of IT
家具, 51~200人規模の会社
使用期間: 2年以上
投稿経路

An incredibly useful VoIP solution

5.0 10 か月前

製品を使ってみた感想: My overall experience is excellent. Nextiva works 99% of the time and is very easy to setup. Our account manager is very responsive and customer support has resolved just about every issue in under 2 days.

良いポイント:

Nextiva works very well for internal and external communication between our employees and customers. It has a lot of functionality that is simple to setup. Our account rep [sensitive content hidden] is awesome and works with us on everything!

改善してほしい点:

The administrative management of the account could use some uplift in UI/UX. It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense.

Robert
アメリカのIT Officer
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Nextiva is a stable provider but app could be improved

4.0 11 か月前

製品を使ってみた感想: Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.

良いポイント:

Stability and ease of use and management. Have not had any major issues or outages since implementation.

改善してほしい点:

The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.

TANILLE
アメリカのOperations
海運, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

NEXTIVA HIRES EDUCATED AND KIND PEOPLE!

5.0 10 か月前

製品を使ってみた感想: It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. The culture of the company is consistent and admirable.

良いポイント:

NEXTIVA HIRES EDUCATED AND KIND PEOPLE! [sensitive content hidden] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!

改善してほしい点:

I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference.

認証済みレビュアー
認証済みLinkedInユーザー
運輸、トラック、鉄道, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Great tool to simplify my contact needs

5.0 11 か月前

良いポイント:

I can use it in my laptop, web and my mobile

改善してほしい点:

I have not found any cons on this tool, it is cool

James
アメリカのCEO
エグゼクティブ・オフィス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Nextiva makes it easy to manage seven business call flows.

5.0 昨年

製品を使ってみた感想: Set up and deployment was very difficult at first. Had trouble porting numbers from our previous provider and provisioning our existing phones. Tech support is very knowledgeable and able to remote into my computer to assist with set up. Now that we are up and running I believe I will be very satisfied with the system.

良いポイント:

The call flow is great. I run seven companies, fourteen phone numbers and seven different call flows. With our previous provider, I had to have seven separate accounts and logins. This made administrating the system tedious. Nextiva allows me to have one account where I can see all of my numbers, call flows, messages and user in one place. It makes things like administrating temporary alternate call routing or message changes very easy. I also like the ability to customize and tailor the system to our exact requirements.

改善してほしい点:

We had quite a few issues with setup and deployment. Most of it had to do with some customization that we required. I spent about 11 hours over four days on the phone with tech support customizing caller ID, call flows, soft keys on our Ploycom phones, and provisioning of phones. The provisioning was the most troublesome. In fact, I still have one remote worker phone still not provisioned because of an incompatibility with an Xfinity Arris Gateway.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Best Calling Solution i used in past 14 years of my Call center business

5.0 昨年

製品を使ってみた感想: Amazing is the word, its easy to use . And afgordable

良いポイント:

Its User friendly , it has computer app, phone app and also can use on voip physical phone as well

改善してほしい点:

I dont know anything bad yet but if i ever face i know they have my back

Aaron
アメリカのNetwork Administrator
運輸、トラック、鉄道, 201~500人規模の会社
使用期間: 2年以上
投稿経路

2 Years With Nextiva

5.0 昨年

製品を使ってみた感想: Overall its been pleasent, the documentation is throrough theyve been quick to help with any issues that aren't arelady addressed.

良いポイント:

Overall experience is palletable, theyre quick to answer any questions and support is avaiblbe 24x7. There hasn't been an issue they have not been able to resolve, our business deals with calls first and foremost, its important that our customers can reach a live person 24/7 and Nextiva systems allows for just that.

改善してほしい点:

Purely from an administrative standpoint, i would like to have the option to procure more licenses for users at my descretion, along with being able to manually set a password for a user to log into the nextiva app. For now my only options are to send a "resetpassword" email link

Harry
アメリカのProperty Manager
経営コンサルティング, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

nextiva a new begining

5.0 11 か月前

良いポイント:

Everything would be the easy answer, it was easy to setup, received the phones much sooner the expected the installation was plug in and go. then came the service meeting and one on one. Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they gave you a contact number for customer solutions. when you have any question from how to to what does that mean get's answered during the call. FANTASTIC!!!!

改善してほしい点:

There is really nothing that I don't like as yet with Nextiva.. I guess if I had to come with something I wish they had a better manual for the phones.

Chris
アメリカのUnified Communications Director
病院、ヘルスケア, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

America runs on Dunkin, our business runs on Nextiva

5.0 昨年

製品を使ってみた感想: We switched from a competitor to Nextiva based on poricing model and found the accessibility, management and support to be superior. Our overall experience has been excpetional.

良いポイント:

Scalability, features, flexibility, up front pricing.

改善してほしい点:

Admin and Enterprise management portals could be smoother.

Doc
アメリカのFounder-Principal
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Nextiva - VOIP: When Done Right, it Works Consistently

5.0 10 か月前

製品を使ってみた感想: Very happy with Nextiva. The 1 wishlist item I have is the ability to add additional licensing without having to reach out to Nextiva support.

良いポイント:

Nextiva provides easy deployment, management, and platform-agnostic functionality. Support is excellent. Every support experience has been positive, with problem resolution in an expedited manner. Kudos to Nextiva for having a very well trained support workforce!

改善してほしい点:

The solution is terrific and works consistently. No issues.

Devan
アメリカのDirector of Digital Marketing
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great phone system, I would highly reccomend!

5.0 11 か月前

良いポイント:

Super easy system to use, GREAT support to help when I need anything and I can speak to HUMANS! This is a game changer in these days it saves me so much time and gets a faster resolution.

改善してほしい点:

I do not have anything currently. I really like the system we have and would recommend it highly.

Nextivaからの返信

11 か月前

Hi Devan, Our motto is "Powering Human Connections" for a reason! We pride ourselves on providing Amazing Service from real humans, and I am glad you got to experience this firsthand. If you need anything else, please do not hesitate to reach out to me directly at [email protected]. Thomas from Nextiva

Brad
アメリカのSenior Director of Valuations
金融サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Nextiva is a great product to help organize your phone tree system

5.0 12 か月前

製品を使ってみた感想: Overall, Nextiva has been great. We had one issue in the past but it was resolved and the has never happened again. We still sometimes have issues with our auto attendant when we want to change it but overall, it's great.

良いポイント:

I like how if you have any issues with the Nextiva system, you can call the help desk and get serviced fairly quickly. (some days are better than others)

改善してほしい点:

This one is easy for me. What I like the least about Nextiva is a lot of times when we fix/add a change to our phone tree, it can mess up other aspects of our phone tree. What has worked in the past could break and no one understands why. This mainly happens when we try to adjust to auto attendant. We try not to change much.

Anand
インドのSenior Team Lead
ファシリティサービス, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

Excellent Solution for Call Center Needs

5.0 11 か月前

良いポイント:

In our organization, we have been utilizing Nextiva Business Phone Service to address our call center needs, and it has been an outstanding solution. Coupled with the Unity Client platform, Nextiva provides a comprehensive system that allows me, as a supervisor, to have a firm grip on monitoring and supporting my agents during their shifts.

改善してほしい点:

The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. If I were to make a suggestion for improvement, I would say it would be great if Nextiva could provide more options for generating reports. While the current reporting options cover most of our requirements, there is certainly room for additional features in this area.

Jacqueline
Jacqueline
アメリカのManaging Director
認証済みLinkedInユーザー
オンラインメディア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Affordable Value and Solid Alternative to Competing Business Phone Services

5.0 昨年

製品を使ってみた感想: Overall, the quality and value of the service has been very positive. There is almost nothing for us to maintain in the office anymore for phones since we don't need physical equipment. The quality of the phone answering system and voice mail and menu system is the same level of professionalism we required.

良いポイント:

Nextiva is very affordable and low lift for businesses compared to the traditional phone systems. Once we finally ditched our office phone equipment and transitioned to using Nextiva, it opened a lot more flexibility for our team to answer the phones remotely, and the quality of the VOIP audio has been consistent. We can still use it with our desk phones at the office, too.

改善してほしい点:

The app UI design has been a little confusing at times for some users. But it has been improving. Sometimes the app had issues for certain users receiving or making outbound calls, but it was resolved quickly by either an app restart or by Nextiva support.

Rob
アメリカのInsurance Agent
保険, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Solid performance with useable features.

5.0 11 か月前

製品を使ってみた感想: Great. They've helped us do more with less.

良いポイント:

Call routing, mobile usage. Being able to keep the calls coming in and being handled when they need to be, from wherever we are is key.

改善してほしい点:

Some setup can be less than intuitive but support is very helpful.

Reid
アメリカのAdmin Coordinator
宗教団体, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Bethany Presbyterian Review 2023

4.0 昨年

製品を使ってみた感想: Overall the experience has been good, but I am extremely hesitant to ever have to change the phone tree again because it was an all-day nightmare!

良いポイント:

Customer support was very helpful when I needed it to help set up the phone tree. Phone tree works well for most callers and is relatively easy to follow.

改善してほしい点:

The phone tree was really hard to set up! It took most of a day, and 5 Nextiva tech calls/chats, for us to be able to change features in our phone tree. It would frequently throw errors when we tried to save new recordings or assign/save the branches. It would delete recordings we had just created or assigned as well, causing even more errors. Eventually the techs had to set it up for us on the backend. I was working with another technician (the chat had timed out), while the first one was working to finish it on the backend for us. The second tech didn't know what the first one was doing, and neither did I! The first tech had to split the tree into two trees, which was not apparent that would need to happen in order for it to work. It's a really buggy setup, but it works well once it is setup and left alone.

Nick
Nick
アメリカのVP of Operations
認証済みLinkedInユーザー
消費財, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Very Happy to Find Nextiva

5.0 10 か月前

製品を使ってみた感想: I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day.

良いポイント:

No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.

改善してほしい点:

There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.

Abdulrahman
アメリカのIT Software Management
弁護士業界, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Happy customer

5.0 11 か月前

製品を使ってみた感想: Really great experience! When I needed assistance with activating more lines for our desk phones I received exceptional support from the chat bot, to the person that the chat bot connected me to, and from the After Hours team. Even though my request was scheduled to be completed within 48hrs to 5 business days, I received immediate response the following day at 4 AM! The features were enabled and worked flawlessly.

良いポイント:

I really like the ease of use and having the options for a desk phone, desktop app, and an iOS app.

改善してほしい点:

Nothing major yet. The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already enabled from my settings.

Mary
アメリカのIT Director
市民団体、社会団体, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Nextiva helps business run smoothly

5.0 10 か月前

製品を使ってみた感想: I like Nextiva as a phone service. My users are always moving and I have been able to setup phones in the admin office and distribute them in other buildings with ease.

良いポイント:

Ease of moving phones around in our Network.

改善してほしい点:

The texting is not working for us yet. We tried to set it up, but it seemed like it would be difficult to manage.