キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
OperatorHubとは
OperatorHubは、シンプルで強力なエンタープライズ予約および運営システムです。
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レビューを絞り込む (7件)
Junction6 in the tourism activity sector
製品を使ってみた感想： Overall, very good. We've used J6 for many years and the continued development of the system has been impressive.
良いポイント:
It's extremely accessible from any device and relatively fast to display the information that I need at a glance. It's API's help us save time on the phone by allowing agents to see availability, book and have the product confirmed. Adjusting products and availability is relatively painless. The design team are quick to implement changes and keep us updated regularly on new features.
改善してほしい点:
It can be a bit slow at times to respond to input when trying to adjust availability or add notes to a departure.
The system that can do it all!
製品を使ってみた感想： Excellent - they system can do it all!
良いポイント:
Lots of features/functions Ability to sell products as an operator (i.e. own product) or as an agent (i.e. 3rd party products) Route Management capabilities Flexible reporting and good invoicing functions Supplier reconciliations made easy! Excellent support
改善してほしい点:
Speed - The more products you load, the slower the system (similar to other systems)
Australian Adventure Group Technologyからの返信
4 年前
Thanks for the feedback Conor, we really appreciate it. It's great to hear that the system has so many features that help run your business. We are constantly working on improvements such as speed and new features. This feedback really helps.
It needs to improve for some features that will make it more friendly-user
製品を使ってみた感想： There are some inconsistencies on the setup which has to improve. Probably a glitch or bug that affects the whole performance.
良いポイント:
Though I have no detailed training on this software and just used it for quite some time, I managed to understand how the software works in terms of navigation. It's very flexible and complex especially in creating products.
改善してほしい点:
However, having a lot of features makes it difficult sometimes. Especially when analyzing a transaction for past months. The setup of quite complicated and could not easily understand especially if you don't have any idea about the software.
Fleet management is so much easier now
製品を使ってみた感想： Our overall distribution to agencies and resellers has noticeably increased with the WebsiteTravel connection, which comes with the software. Other than that, staff have noted that check-ins are generally smoother and there are less complaints nad errors.
良いポイント:
I can oversee routes, manage drivers vehicles, bus routes, customers and even follow up's without even being on the job. My drivers log in to the system and upsell customers from on Fraser Island. Capitalising on pax has seen an all-time high in our operations and our customer's service has improved greatly due to the centralisation of all customer details and availability.
改善してほしい点:
Occasionally glitches. Have had a few instances of losing data entries in the past though I believe there was a recent development to amend this.
Incredible for time-saving, with increased efficiency for all staff procedures
製品を使ってみた感想： Our migration to Junction6 reservations has not only been efficient, but surprisingly economical. The streamlined staffing procedures have really allowed us to maintain wages.
良いポイント:
- Drivers can now group departure groups based on travel partners, dietary requirements, nationalities and gender ratio. - The J6 API facilitates real-time reservations for travel agents, meaning less requirement for availability monitoring - Capacity updates alleviate human error and tour over-booking
改善してほしい点:
- Quite a lot of features, it is difficult to narrow down to which are most suited to our business but the BDM’s were helpful
Great for our business
製品を使ってみた感想： Overall OperatorHub has significantly improved our reservations and operational management.
良いポイント:
OperatorHub is very user friendly and has made training staff significantly quicker and easier. The cloud base for mobile access and the ability to share with operators has increased transparency and reduced friction. There are also some great features for communicating with customers.
改善してほしい点:
The financial reporting can be slow for large data sets
Great features for managing large tour groups with ease
製品を使ってみた感想： All of the hard unnecessary work has been taken out of departure scheduling , it is all centralized now , accessible on different levels to different members of staff and very easy to manage
良いポイント:
The process for confirming bookings and managing capacity is now super easy , Simple capacity management and little to no chance of over booking , Completely customized manifests , appropriated to our business
改善してほしい点:
Email template manager is slightly complicated but was explained well by a BDM
